Kept delaying the estimated time that they will fix our power. We have been living in darkness for 3 days, no ac in the middle of the summer, everything in the fridge went bad, kids complaining, no wifi. Absolutely horrible. Please do not use pseg. It is unbelievable that i have had to wait this long for something that shouldve taken less than a day. read more

If I could give negative stars I would. They set up my service incorrectly and didn't activate my account. I never received a notice and when I looked online using my account number I was shown to have no outstanding amount due. I didn't know until they decided to cut off my power that the account had never been fully activated. They then made me wait 3 days before a technician could come turn my service back on, then were over 3 hours late beyond the end time of the originally scheduled 4 hour service window. I had to cancel a doctors appointment which means I won't get to see the doctor for another 3 weeks at the earliest. They're lucky they have a monopoly because if I could switch to any other service provider for electricity I would. They actually make me miss ConEd read more

I've lived in many different parts of the US and PSE&G is legitimately crooked. This is the only energy company I could use when renting unfortunately. The problem is the "usage" that I have apparently consumed. I know the drill of keeping the fridge full of groceries/water bottles so the fridge doesn't constantly run. I know to unplug internet and cable when I am gone from home for days to a week at a time. I never run the AC/heater when I am traveling and away from home for extended amounts of time. I know all the little "tricks" they tell you to do to keep the energy costs down. I literally have been at my apartment for 3 days this month, 3 DAYS. So that means there has been no AC/heater, hot water, lights, cable/internet running for 13 days now. Literally the fridge is all that has been running and it is stocked with jugs of water. My bill is almost as much as my entire months bill of March already. HOW DOES THIS MAKE ANY SENSE??? Every month is a mystery. If you can choose another energy company, do it and save yourself the headache of "surprise"! read more

Honestly I should have written this years ago but here goes. My first complaint is about the lights that are out on my block and have been for over two years. My neighbors and I continue to call and we are asked to give the pole number which we always provide. we even got a council member involved and the lights are still out and it's very dark and dangerous. But the reason I am writing today is something that happened just recently. I needed to get a new hot water heater as mine was no longer heating. I like the fact that PSEG had a worry-free contract meeting 0% financing since I didn't have all the money up front. I will say that they came right away however they were stumbling to put in my water heater which was the exact same one as I had previously saying that it wasn't a good fit. Eventually they got it in and when I was letting my neighbors know of my experience they all told me how I was ripped off. The average water heater installation cost $800 from the information I gathered from my neighbors but my dumbass paid $1,300. Had I shopped around and not been blindsided by the zero % financing I could have saved myself over $500. I called PSE &G and I did not get any reply so then I decided to call the plumber that they sent me and he said that if I would have went through him personally it would have cost me $700. Now I get that it'll be more money because of the worry-free contract and because of the timely matter that it was taken care of but this was almost double and they won't even listen to my concern or complaint. Shame on PSEG NJ. read more

I wish I could give them negative stars. For seven weeks they've been claiming they mailed my refund check and they've re-cut the check twice.....so they claim. These are the same people who recently on the news for turning off the electric on a disabled woman who needed her oxygen! They don't want to wait for their payments but don't want to pay you your money. read more

Its Jan 3 ...1am. Thermostat broke. No heat! Cold in here. Called for emergency repair! They won't come until Jan 5! I am recuperating from a broken ankle and 2 surgeries on it! I can't believe with the temperatures as cold as they are I can't get someone here in the morning! No place to complain on here except for this! I will be calling as soon as main office open. . The person I spoke to was no help saying there was no one to come ! I can't believe it! Awful service! read more

PSEG is a freaking nightmare! If I could take the one star away I would. Don't ever get talked into the Worry Free Contract! The only thing you'll have to worry about is to get someone to come when they are supposed to! I have been waiting over 2 months to get my wall oven fixed. And prior to this nightmare, it took 2 months to get a part for our gas fireplace! If I could go with another gas company I would do it in a heartbeat! read more

No service and I think they try to bleed you dry. There Bill's make no sence. Constantly changing due date. They are awful.

I just moved into an area "serviced" by PSE&G and several weeks before, I registered for the new address directly with PSE&G. Unfortunately, shortly after I moved and bought groceries, they shut my power off without notice because the prior tenant asked for their power to be turned off long before I moved in. I guess they likely bribe Christie and their auditors to look the other way since they clearly have limited internal controls over inappropriately cutting off service to their "customers" read more

Horrible customer service period. Rude on the phones. Rude in customer contact. Switching services to Spark Energy!

By far the worst customer service department, nothing even come close to this cesspool of a customer service staff. The staff intentionally puts customers on hold for inordinate amounts of time while laughing about it. This is a common and accepted tactic used by customer service to completely frustrate the customer and is done intentionally. But what do you expect from such a low class customer service staff? Some of the lowest caliber people you can find work for pseg customer service and thoroughly enjoy being rude and disrespectful to customers. And most every singe walk in center is located in some seedy area of New Jersey. The way this company runs their customer service is an absolute disgrace. I will say though I have had good experiences with repairs and home service. read more

Had a small gas leak in my supply line that fed the meter. Crew came out and I told them, "BE CAREFUL WHEN YOU DIG THERE ARE BURIED CABLES THAT CONTROL MY SPRINKLER SYSTEM HERE". The stupid morons sliced through the cable costing me hundreds of dollars to repair. These people do NOT care about property and are too stupid to listen to the homeowner. IF any of you need service WATCH THESE IDIOTS CAREFULLY or you will suffer the same fate as I. read more

PSE&G said they were unable to always call me before turning off my electricity. But they did frequently call me to change my billing back to flat rate even though I was supposed to be on their do not call list. I had tried their flat rate billing and it costed more money instead of saving money. read more

PSE&G has terrible customer service! After getting an $115 electric bill (4x the norm), they accuse me of having a space heater, purposely hang up after saying "yea, hang up on her," and REFUSE to have someone come out to do a meter reading when I'm here. I'm disgusted and its right before Christmas. After threatening to get my attorney involved, they still didn't care. read more

In 2 years dealing w pse&g I've had nothing but headaches, several power outages & bad service. They're exceedingly over priced, & they don't even offer their customers any courtesies when power goes out in their end. For example, during the month of hurricane Sandy my bill came significantly higher despite my building not having power over an extended period of time. The explanation I got was that they base the bills on what they charged during the same month the previous year. Essentially u have to pay more even if u don't have heat, hot water or electricity. Nice going pse&g. Wish Con Edison serviced the New Jersey area. They're 10 times btr, more considerate & more sympathetic than pse&g. In 40 years living in New York I never lost power except during the 2 major blackouts. read more

I am disgusted with PSE & G worry free program. I called & made an appointment to have a technician come to repair my GE washing machine with the same part they replaced earlier this year. My appointment was set for Saturday, 8:00 PM -11:00 PM. I received a call from the technician at 9:10 PM having to cancel & reschedule for Sunday. Now he is going to come Sunday, the part won't be on his truck of course so it will have to be ordered. Now I won't get the part until Tuesday (hopefully) then I am going to have to call PSE & G and make another appointment for them to replace it. This is so unprofessional. I pay for a service and I get very poor service to say the least. read more

Worst electrical company in the tristate area! I had to give them a 500 deposit when I moved to New Jersey over 13 Months ago. I always pay my bills in full but the last 2 months I didn't pay because I figured they would credit my act with the deposit. They are telling me now I have to wait another 12 consecutive months in order to refund my deposit. Biggest scam I ever heard of!! They're makeing interest off of all there customers money and you can't even do anything about it because there the only electric company in NJ read more

Well this was a first in customer service after being unsuccessful in their online website to make a simple bill payment I waited on hold for one hour on their telephone customer service line at which point I heard two rings and immediately went to the customer satisfaction survey for me to evaluate my experience with their customer service team needless to say if there was a ranking less than 1 I would have given it to them. This is ridiculous and a slap in the face as a customer. Customer Service has become the new oxymoron for PSE&G read more

It's sad to go to customer service where it's supposed to be servicing the customer, and see an employee who apparently gets paid to text while dozens of customers wait to be attended. This was today around 1:00pm, Window #6. read more

Did you know that if you have WorryFree (I've had it for over a decade & my a/c only broke down twice) you can't get your a/c fixed until we have 3 days in a row of high temperatures? That there is no direct way to reach an employee? Even if you know their extension; even if you're expecting a part to be overnighted to fix your a/c & it's now a week later; even if it's a medical emergency; even if their workers are in your home - cursing, yelling, complaining & saying they don't know what to do (which happened to me twice.) - you have to go through the 800# - the nightmare VM prompts - and wait. And wait. And wait...........Last week, when we had a few hot & humid days, my a/c broke. I had all the circumstances listed above. In the end, the part was sitting somewhere, but no one knew where & no one was looking. As I told each PSE&G employee; I have numerous medical issues. Physically, I can't tolerate humidity. I knew the lack of a/c would result in a medical emergency. The first PSE&G repairman yelled at me, "Then go to a hotel!" After countless phone calls over 8 days, (& a visit from the paramedics) I finally found 3 people who went above & beyond to fix the issue. I'd like to publicly thank them: Lou Slopes; Mike Stefanelli; & Joe Fusaro; from the Parts Dept. read more

Very poor and unprofessional customer service. I had a scheduled appointment from 8am to 4pm and they never showed up or bothered to call. Had to take a day off and called pseg multiple times to confirm appointment. When I called to complain, the best they could go was reschedule appointment a week away read more

Worst customer service ever! My bill has been wrong for the past three billing cycles. This time they told me that my bill was over 3 times my past two bills because the others were estimates. There is no way my bill is almost 5 times what my neighbors are paying and I don't pay for heat. Their customer service team has put me on hold for 30 minutes and then I receive the message they are now closed, been hung up on and been told there is nothing they can do to fix the problem. read more

Do not let PSE&G or their contractors into your building without them signing a disclaimer stating they will be responsible for damages they cause. They caused over $10 in damages to my property and refuse any responsibility for their actions. It has been months now and I need to hire an attorney. read more

For 10 years I paid PSE&G the worry free monthly maintenance fee for among other things my water heater. In 2012, my water heater started leaking. They came and said it cannot be repaired and must be replaced, which is not covered by the worry free contract . So I had them replace it with a brand new one -The brand was Defender from Bradford White corp. It had a 6 year warranty. Recently my water heater sprung a leak again - gushing water from the top like a fountain. Fortunately spotted it within 5 minutes and shut off the water avoiding a disaster. PSE$G Technician comes, and his first reaction is "Did we install this? We never install this brand. It is bad and has a lot of problems. We checked the warranty and the 6 year warranty expired just 5 days prior. He said the internal glass liner is broken and unit has to be replaced. Called customer service and requested they honor the warranty considering they gave me a bad brand in the first place and it is just days from expiration of the warranty. The Service rep was very curt and said they don't replace or service anything where the warranty has expired even if it is by just a day. Asked for the supervisor. Service rep said she cannot transfer the call and the supervisor will call back sometime that morning. Never heard back from them again. Never take worry free contracts - it is a waste of your money and pure cream income for them. Their first recommendation is that the appliance cannot be repaired and has to be replaced. For 10 year I paid worry free fee and what I got was horrible products and service which ended up with me having to replace my water heater twice at full cost. They deal with cheap products and cheap contractors. Never purchase any appliance or have it installed through PSE&G. Go directly to some reputed company that directly deals with your appliance. read more

Unbelievable service! Can't believe I'm posting about PSEG!!!! Had a gas meter changed yesterday. Today I was still smelling gas. When the first guy arrived (Matt), he went right to work. Determined that there was definitely a leak. He did everything possible to find the leak and assured me that I would be safe. Then, another worker arrived (Jimmy). Wow, did this man work!!! Between the two of them they fixed my problem and also went out of the way to Mark and uncover my neighbors gas lines. Need I say they were very polite to me and my dogs! Great people! Will never forget them! read more

Waiting for service since 8am. Service guy was to be here between 8-12. It's now 12:30. Try getting someone to answer the customer service phone if it's not a gas leak. So I lied and said it was a gas leak. Still waiting. Only in NJ. read more

Public Service Review In May of this year I noticed that the floor around my hot water heater seemed damp. Knowing that I had a "Worry Free" contract on this appliance I called PSE&G. Because this heater used gas Public Service sent out a person within four hours. It took no time for the service man to tell me that I had a crack in my heater. He also told me that my "Worry Free" service did not cover the replacement of the heater only those parts attached to the heater. He gave me a number to call for someone to come out, which I immediately contacted the person. To make a long story short it was indicated that I needed the replacement done by a sub-contractor of Public Service and was given three prices. I chose the $1300 and change price. The sub-contractor came the next day. He inspected the heater and gave me the price of $1800 (five hundred dollars over the original price) with a long explanation of why I had to pay the extra money. Additionally, I was told that I had to pay the total price and could not pay through my monthly bill in increments as I do for the "Worry Free" service. This has caused a lot of stress on my part and "Worry Free" does surely not cover this. Furthermore, I had to call Public Service the next day because there was the smell of gas throughout the house. The sub-contractor had not checked the pilot light on my stove. I have been dealing with Public Service for more than thirty years along with paying for their so-called "Worry Free" service. In that time I am sure I have paid for at least one hot water heater. This ruse of being "Worry free" has turned into a "Worry about" what I am actually paying for. The whole deal smells of something fishy! Public Service you deserve NO STARS! read more

Horrible customer service. Just have to register online for bill payment. Account number and Name doesn't match. So i tried calling customer service. Its been 45 minutes and already routed three times, no help yet. Still waiting in call.. read more

At 1 o'clock this afternoon PSE&G turned off the electric to my place of business. For the past 15 months I have not received an electric bill as I have a lease that is all inclusive. The technician from PSE&G told me the bill has not been paid since December of 2012, 6 months prior to my occupying the space. I explained that the landlord was responsible for payment and he said nobody has paid. When I asked him where the bills were being sent he replied "the account is marked unknown". I asked him what that meant and he said they had no name on the account or a billing address. He also went on to tell me that over the last 6 months PSE&G has been out 4 times to turn the power off and on to trigger a complaint from someone in order to get billing information. When I asked him why they wouldn't just come into our office he had no answer. I had to go to their office with a copy of the lease and all my corporate documents to open the account as my landlord is unreachable. I have been without electric for 10 hours so far and they can't tell me when they will provide power even though I have made a payment to restore power. Tomorrow I will lose thousands of dollars in revenue without electric and PSE&G could care less. These people are no better than the Mafia! read more

Very unprofessional back in March I rented a commercial Property in Newark. March the 4th I went to pse@g in west Orange and they assured me that someone will be out that day to turn the lights on. Well today is April 27th and still no lights and the sad part about it on my building has an electric gate so without the power I can't get in. I've made so many appointments with Pse@g and they missed all of them. One day they had me in the rain waiting from 7am until 10pm I'm tired of this something has to give !! Why do they even bother to come to work when you not even going to do your job. Enough is enough. PSE@G IS A SORRY COMPANY. I need to find a power company that will come out. read more

Last Saturday a technician from WorryFree, GARY BENARICK, was sent by PSE&G to my house to fix the Furnace, which was not working. Mr. Benarick did a great job, he detected the problem right away, and fixit it. He showed professionalism, skills and politeness. As a customer of PSE&G (WorryFree) I strongly recommend him. read more

I've talked to 27 persons/supervisors/managers (2 onsite and remaining through the phone) during a whole day and none could get my problem addressed. And for some of the people I've spoke more than once with them since my call was getting transferred all the time!!! It's such a low-efficiency and bad-customer-service company. What's interesting is that I have never had any account under PSE&G. I haven't even heard of this company until some day I saw they had put a derogatory item on my credit report when I was applying for a mortgage. That balance was INCORRECTLY put through PSE&G's collector company (I C System), which would incur a extremely negative impact on my mortgage application. I called I C System and realized that they don't even search by first and last names and SSN to put the charge. What they do is they find the address which hasn't submit the monthly due (where there are 300+ apartments in the building!!) and they see the person is sharing the same first name (not even last name) with me, so they put the charge under my name. But if I'm to dispute this item, it would take 3 months to have it removed and during these 3 months no bank or person could pull my credit reports, not to say applying a mortgage! So I just requested from PSE&G a written document to clarify that I haven't had any account in PSE&G so that amount is not for me. But they just refuse to help. I have tried all hotlines, credit collection dept, customer services, accounting and finance dept, etc. but none could have my problem addressed, which is really frustrating! At last someone asked me to go to their on-site venue and someone there will surely get my problem solved. I double confirmed with them since it's far and I anticipate a lot of waiting. After their confirmation I took half day off from my manager and went to the Journal Square office. But you could imagine what's happening next -- my request was refused again! I really hate this experience and wish I would never deal with them in the future! read more

If I could give PSE&G no stars then that's the rating I would give. I signed up for the "worry free" coverage and contacted PSE&G to come out to check my air conditioning system as it was not cooling as well as it had been previously. The net net was that a technician mis-diagnosed the issue, stated we needed a new part which was of course not covered under the program, left us with nearly two weeks with no air conditioning, the "new part" was installed and it was determined that in fact the original part was the correct part. This debacle resulted in a bill of over $1,100.00, countless letters, telephone calls, complaints, etc and I was forced to just pay the bill and then try to get a refund. I have filed a complaint with the State of New Jersey Division of Consumer Affairs, notified the Board of Public Utilities and get no response. This is a total disgrace and they are basically a monopoly. I have since cancelled this ridiculous "Worry Free" plan that they offer and have gone with a local HVAC service provider. I just wish I had another option for electric but this is the sole provider where I live. This has been a total disgrace with no accountability. read more

I always have a bad experience with PSEG for the past 12 years. I took off of work today to wait for PSEG. I am scheduled from 8am-12pm. They never came. I called - waited for an hour to talk to someone and then they said they were running late. They are still on their way. I waited until 4PM, and I called again - the wait to talk to someone took 30-45minutes again and they told me that the PSEG guy came to the house at 3:30pm and they never came because I had been waiting for them. Next, they said, keep waiting for them. And so I did. And now it is 6:00, gave PSEG another call and asked them when are they coming, and they said that no one is coming anymore. I took off of work and they never came to fix the GAS LEAK! Awful service. The WORST!!!! read more

Horrible experience w technicians.I have a older ac unit I had worry free contract which I've paid for years.tech came out and advised me your unit is to old and shot replace it.He then told me to call customer service for a partial refund since he couldn't fix it.Lo and behold I called a private guy for a estimate to replace unit and he told me he could repair this one which he did costing way less than a replacement unit .sad part the tech was training a apprentice whom will learn his lazy habits.when it comes to worry free repairs get a second opinion these guys have no work ethics .Also once I called to cancel my contract the wanted to know how can they make it right.unbelievable. read more

Do not buy a worry free contract from P.S.E &G. After buying my 3rd policy from them I am very upset. I have not used my other policies over the years. But on my new policy i wanted to have my freezer checked out. Just a note that company has a 2 week waiting period before any repairs can be made. I did call right after that period beacause I thought freezer was too cold but i didnt gave a pre-existing probkem. Immediately representative informed me I would be charged if this was an on going problem because this is a new policy , even though it was past waiting period. I informed her it was not. I asked to speak to supervisor. He let me know "they have ways of telling if this was a pre-existing problem". I asked why don't they come out first before they threaten you to see what problem was. Beware, if you buy a policy, all is fine until you call to have you appliance gwt checked out. All 3 policies are being cancelled now. Poor customer service. Crimms read more

Unfortunately, it has been my experience that PSE&G has lowered its standards for customer service satisfaction. From having my personal bank account charged for a business invoice to the inconvenience of having to re-explain my issues and concerns to a new representative each and every time I call in because supposedly even when I've received private extensions of particular representatives, I'm told that they don't have access to transferring calls to certain departments (but yet they have been quick to blind transfer me to another department or representative to pass the buck). Needless to say, the lack of training and lack of education provided to the representatives is quite evident as well as disturbing for an existing customer of nearly 30 years. There is no reason nor any excuse for the poor treatment I have experienced in the past several attempts to resolve an issue that was a result of an internal error. read more

The worst service ever! I swear there is a character pocking money...my bill is always messed up...TERRIBLE CUSTOMER SERVICE! Rude on the phone and they hang up on you..Fight with you on the phone...shut electric even when you pay it...stated I need heat and lights..I have a diabetic here...kids...and pets...fought for hours....this country is getting worse...over 4 generations here! read more

pseg worryfree is the absolute worst. took $70 premium every month for 2 years but never could fix anything. ordered parts that came by ups and could not install, could not change circuit board of dishwasher, could not change balance spring of washing machine. all appliances only 5 years old. save your money and call local contractors instead. replace appliances from big box stores. pseg worryfree bozos cannot fix anything. scam and fraud will recommend replacement. why the warranty then. stay away from these guys. one plus because website not letting me go lower. read more

i give pse&g a 5 star rating.when i owned a house in nj i called them if that person worked there.the rep said he did not.i wish i would have listened back then.they do a good job. read more