Update & clean space to secure properly. My friend nearby I help with him were stress free by the staff here. Long operation of business hours is a blessing to us. read more

Public Storage - Self Storage Near Me - Anaheim, California

Do not trust their online "promotional" rates. They lure you in with a decent price, only to jack up the rent by 30-50% in just a matter of months. I filed a formal BBB complaint regarding their sudden, unreasonable rent increase, and their corporate corporate response was basically: "It's in the contract, so we can do whatever we want. They literally do not care about customer loyalty. They will hold your belongings hostage and use their fine print to bleed you dry. If you don't want to deal with corporate greed, hidden fees, and constant stress about when your rent will skyrocket next, go somewhere else. There are plenty of honest, local storage facilities that actually guarantee their rates for a year. Public Storage is a complete rip-off. read more

Stay away from this place!!!! There are insider thieves, possibly a renter also who has an access to the facility and their unit. They start punching holes on the walls adjoining their unit, then rip off the walls to gain access of the other units and steal. Several people already reported the same incident in their units, I requested the office to get the hole patched up on mine, they said they will put an order but they don't know when it's getting fixed... Doesn't seem like the management is doing anything to protect their customers, haven't heard from the manager, and the personal just keep saying to file for an insurance claim if anything is missing?! DO NOT RISK RENTING HERE, THERE ARE INSIDER THEIFS, THE WALLS CAN BE EASILY TORN DOWN, SEE ATTACHED PICTURES AND SEE FOR YOURSELF! read more

Public Storage - The plyboard is ripped off the wall already, you see the tape on top and the nail marks on the board ripped off - Self Storage Near Me - Anaheim, California

See all

Needed some storage to help with decluttering. I reserved a unit online for a cheaper price and when I came in to book it I was greeted by Javier he was super friendly and very helpful. He helped guide us to our unit and showed us everything we needed to be able to access our unit with ease. Great first experience read more

Kevin provided the best experience. He helped me smoothly get into a 5x10 unit, showed me around, accompanied me and was very professional. Definitely will stay here for a while. read more

Public Storage - Exterior - Self Storage Near Me - Anaheim, California

Fluctuating prices, low security, low quality location/ value, service issues. 1. The price you see is not the price you get, at least not for long. Rates given last only 1-3 months before they increase exponentially. This does not include the mandatory insurance scam. 2. Security concerns confirmed with other clients and Anaheim PD, rampant burglaries with minimal camera coverage/ security. I was present for two of them, and it was still hard to tell what they got into due to the cameras. This was brought up multiple times over months with no change, employees state "corporate won't budge." 3. This is a new facility which is already showing the signs of falling apart. Lots of moisture coming up from the concrete is causing high levels of humidity and rust to appear on the walls, and damaging items in storage. This was brought up multiple times over months with no change. 4. There is no known way to get ahold of corporate, only the local location in question. Yet for some reason, there is a huge disconnect in prices and account alterations available online versus in the store. They might as well be two different companies. 5. Regularly find dopers and transients walking around. This, combined with the other issues results in trash, feces, and drug paraphernalia being left around (I can't find those pictures at this time). 6. Staff retention is obviously an issue because it rarely is ever the same, except for one manager who is a polite guy. No issues with him. *** I have attempted to address all of these issues before posting. Every opportunity to change was given, and ignored. Avoid not only this location, but this company. read more

See all

Whatever price you think you will be paying every month will go up 40%! I started at $160 per month and after 2 months they randomly raised the monthly payment to $220. They are betting that they can max you out on what you can afford because you won't want to move all of your stuff again after 2 months and if you can't pay it they get to keep your things! It does say prices are subject to change but by 40%?!?! It's a very unethical business practice. I gave 2 stars because the facility is new and the attendant who works there seems nice and helpful. It does get crowded at times with limited parking and carts. read more

Customer service at main lobby are good, no issues there. However, the Public Storage rates and policy upon closing an account is borderline theft. So I closed out my account on the last of March 2025 and the Service Rep at the Main desk said they may still charge you for next month. I thought that was odd as I was already cleared out in March? So time goes by and I get a call from a collection agency in India stating that I owe Public Storage $191 for the month of April. Keep in mind, I didn't get an email or call from Public Storage regarding this bill. Instead deferred directly to collections. Also, I may add, I was a this facility for a year and half and paid all my bills. I figured all of these businesses are greedy, lack morality, and decency. So with that said be cautious and do yourself a favor and avoid doing business with these company. read more

Stay far away from this place! They will only honor their online price for 1 full month bc after that they raised the price on me without my consent or knowledge bc I never got an email or letter saying your monthly price went up after my 2 month! Crazy right?!? When I first moved in a 10x20 inside unit the 1st month was $51.54 on 5/11/24 which was the 1st month for $1 plus $29 one time fee, insurance, tax, etc... the next month was 6/2/24 which was my online price for 1 month at $201.33. Then the next month on 7/2/24 the Monthly rate cost me $326.50 which apparently the online price per month when I signed up the price was only honored for 2 months basically and they raised the price starting my 3rd month and they raised the price over $100/month! It gets worse tho so the next couple months from 8/2/-11/2/24 my monthly bill was $317/ month for the next 4 months which got a little cheaper bc I had renters insurance and I don't need their insurance anymore bc it's a rip off! I signed up with the online price over just over $200/month which was only valid for 1 full month bc after that they raised the price over $100/more a month. Here's where this place lures you in and only gives you a month of online pricing, then raises the price to over $100 more and raises the price the 3rd time starting my 8th month there to a ridiculous price of $414/month!!! The monthly rate has doubled since my 1st month and it's been raised 3X in just 8 months not even 1 year I've been here. Is that even legal bc I thought I signed a contract which had the online price which was only valid for 2 months. They lure you in and raise the monthly rate on you without ever sending me a letter or email. Here's the shady part of the price bc I decided to go on their website to see how much the price is to get the exact same size unit and inside the building if I got the same unit today it would only cost $1 1st month plus $29 admin fee one time, tax, then $187/monthly which I was suppose to have a locked in rate! But the same size unit I have cost $417/month over double what their asking which my price was locked in but it was only good for 2 months then they raised it on the 3rd month and raised it again on 8th month! If they don't honor the online rate that was supposed to be a locked rate is a complete scam and raise the rate after the 2nd month bc the 1st month is $1 and the 2nd month is prorated then the 3rd month it's raised over $100 then another price raise of $100 more so over $200 more a month since my "locked rate" but was never locked but changed right away! Oh and what's worse about the management or employees here gave my personal information to another customer/animal control which I thought my personal information is supposed to be confidential. If it wasn't for a mentally challenged under developed brain employee whoever that was should get retrained on giving away personal information to someone who's not a cop. But even so if it is even company policy not to give out a customers phone number and address. It's a good thing they used the address on my license bc I don't live there anymore and they sent animal control on an Easter egg hunt. read more

Public Storage - This is Anaheim location that will lure you in then raise the price multiple times in less than 1 year - Self Storage Near Me - Anaheim, California

See all

Kevin is an outstanding employee! He was very knowledgeable, answered all of our questions, and was very efficient in getting us set up in our storage unit at a great price! read more

Rent storage unit from Javier, was in n out and signed up in under 20 so all was good

This location is amazing!! I normally don't need a storage, but I had to for the past two months. I'm glad I found this one near where I used to live, I would definitely keep renting from them if I was in the area. It's very sad I finally met the staffs on the move out day. Gabe and Alexis were very helpful and friendly. Will definitely recommend this location!! Thumbs up!! :) read more

Public Storage - Storage place was very clean when I moved in! - Self Storage Near Me - Anaheim, California

See all

Our unit was broken into in our first week, heartbreaking losses. There are zero cameras and there is only flimsy drywall between units so the thieves hit 8 units by punching a single lock. Go somewhere safe. read more

Public Storage will increase the prices without your knowledge. I started with a monthly payment of $128/month and it has increased to $241/month. Almost 100% increase. I have student loans and lost my job, and places like public storage are the worst. They never refund and charge extra for everything. To top it off, EVERYTHING in my unit was ruined. I had chairs ETC and they would have been better in my backyard. I was so sad to enter my unit and see all of my items completely destroyed. Do not get a unit with Public Storage. It is the biggest financial regret of my life. read more

Danny is extremely friendly and helpful at showing me various storage units & answering questions. The location has all drive-up, outdoor units. Very convenient and clean. read more

Please go someplace else. We were never told about the massive Construction proJect that is currently going on, which started on November 2021, over a complete year ago. No email, text, phone call, anything. The site is filled with dust, dirt and the office was torn down is now a trailer. We were told they had on site security which is now gone as we were later told. We were never directly given any notice that the complex was no longer paying a security company to cover the grounds.. read more

The facility manager Javier was very helpful and thorough in making sure I was rented the right space. The current $1 dollar promotion makes it a wonderful value as well. Great place read more

Contact-less setup! Very social-distance-friendly! Was super smooth! Did everything online prior to my arrival. Day of starting my contract, gate code and entrance code was sent via text and email. And upon arrival, lock & key were right there available for my use! I really like that everything is on the 1st floor. The last public storage I was at, I drew the short straw and my unit was furthest away from the elevator on the 3rd floor. read more

My husband and just had such a great experience at your Anaheim and La Palma location. We were helped by a guy named Jonathan. He was so helpful and professional. He went out of his way to get us a new storage unit. The process was stress free and we really appreciate his great customer service. Just wanted to say thank you! read more

My unit was broken into and I'm still trying to figure out what was stolen. Apparently the exact same thing has happened not even a year ago and they've done nothing to remedy any of the vulnerabilities of these units!! No cameras. Only flimsy drywall between units! Thieves break in one unit and then punch through drywall to access as many units as they want! Ridiculous! I wish I'd seen these reviews prior to renting. Now I have a completely exposed unit for 2 days and they're just trying to submit work orders and they will most likely just repair the drywall. DO NOT RENT THEIR OUTSIDE UNITS IF YOU VALUE YOUR STUFF!!! read more

Extremely helpful at helping me choose the right size storage unit for all our stuff. Very responsive and the guys in the front office are so kind! read more

Be very careful before renting here. This facility is currently under construction and has a constant flow of seedy characters. My wife wasn't comfortable coming here alone. The office or trailer never has anyone in it and they have a high employee turnover rate. If you ask a question most likely you'll get an incorrect answer with a disclaimer of "I'm new here". Not to mention the dust/dirt your stuff will accumulate with the ongoing construction. Rates are guaranteed to change after you move in and you'll have to stop by once a week just to make sure no one has broken in to your unit. Regret leaving our other facility to store closer to our home. read more

Javier, the Property Manager, made the whole process easy to deal with. Even though moving can be arduous, he made this part of my day simple and pleasurable. From the moment I made the reservation online to the moment my family and I were putting things in. He was very helpful. Plus the location of my unit was perfect. read more

Unfortunately I was unable to cancel my unit by the 31st and today is the 3rd, I never used the unit, but had a lock on it, and removed it today. they will rent it out tomorrow or this week, but still find the need to charge me, out of work and looking for a place to live with a full month, for just 3 days. I rented the space online and in the middle of april, they charge me for april and I believe they will charge someone mid month in June for the unit. So I don't understand the loss, just feel the corporate greed instead of compassion and understanding, I wouldn't rent from them again or recommend them to anyone I know or don't know. read more

This Public Storage is top notched. Alexis at the front desk is very professional and friendly. She is very customer oriented and knowledgeable. A definite asset to Javier's team. I wouldn't consider going to any other storage facility for my needs! read more

Two months after moving items in price went up 100 dollars even though construction was blocking the unit frequently and mess from construction would rain down from unit door when opening. We had our house tented before moving out so furniture was recently fumigated but now infested with spiders and gnats that are rampant around the place. i have not had access to my unit for the last 3 weeks. cars block the door and often can not even get in the lot. When you try and call its just too bad "they have to park vehicles there" I AM PAYING for bad service! They now expect me, an old arthritic woman to march around there trying to find the right person asking people to move cars! I was supposed to sell my freezer but missed there opportunity because I could not get it out! TripleA storage had a bigger unit same price available but could not get to my items and did not want to pay new place for an empty extra unit hoping to someday get my things out. Not accommodating their already paying customers should be a crime! read more

Javier was fantastic. He called the day before I moved in as a reminder and on my move in day he was efficient and very straight forward with the entire process. The check-in could not have been better. We also love the smaller units (5 x 10) with drive up access. This has made loading the storage unit fast and easy. read more

BEWARE!!!!! We just recently switched over here thinking it would be a more convenient, closer location to our warehouse than where we were previously at....prices were great to get you in there and then they just slapped us with a huge increase. We were better off at our previous storage even though it was further away! Before I could justify moving closer, but now? Absolutely not! I understand that the cost of doing business is always going up, I get that, but increases like that, they are going to end up having to give their spots away to keep their customers. VERY disappointed. Think twice before coming over here, the grass definitely isn't always greener on the other side! read more

Not impressed. We were with StorMor down the street for years. We just recently made the switch to be a couple miles closer to our shop. We locked in a nice internet rate of $184.00. 6 months later we get a letter saying our bill just increased by $37/month which is $444/year more. Mind you that is a 20% increase. I walk into the office to see what they can do as that is absurd. Mind you it was 130pm and they had a sign on the door saying that would return soon yet they were sitting inside. Lady said she cant do anything and to call corporate. I just called corporate and they said we can vacate if we dont like it. They said we are sticking to our increase. I told them the yelp review would be coming over to let everyone know about their shady business practice. Store stuff somewhere else. Should have never moved from StorMor. read more

I've been renting here for some time and have been mildly happy. The location is clean and the staff is friendly most of the time when I've had questions about the rent and location. Every year the rent goes up a little bit and it's not that significant The last rate increase was by significant amount. I asked them what this was about, and they advised that they are now going to do a larger increases every year Definitely not a fan of this tactic. Once you have a customer with their belongings in a unit, they then leverage rate increases knowing that the person will pay them instead of finding a better priced facility Next time I need a storage unit I would not recommend this place based on these deceptive and unfair tactics read more

Super easy to deal with this company. Super clean and safe place. Really Nice and helpful workers. read more

All I have to said is that Javier is really helpful he loves his job. Every time I come to this property he always smiles. He knows what you need for your storage needs. Two weeks ago a got boxes and he gave me a discount. The place looks clean every time Javier works in there. If you ever need a space please stop and see Javier. He knows exactly what unit you are going to need. I'm impress with the service Javier provide me. I hope the boos sees how efficient Javier is. . read more

Kathleen begs you to yelp her , so tacky and unprofessional. They raise your storage rent after a few months and blame it on corporate office. I found a waay less unexpensive place down the street and the service is better and the smiles are real not fake. Public Storage is ok for those who plan on using it for less than 2 months. read more

Best in customer serivice. Very clean place... Kathleen the manager is very helpful... read more

Public Storage - Very place - Self Storage Near Me - Anaheim, California

Great staff. Reasonable hours. Gabe and the rest of the staff have been awesome ! Always helpful, always very professional. Highly recommend this place, especially this property. Have dealt with Public Storage for many years, and this has been my best experience by far. read more

Kathleen and Javier are extremely helpful and respectful. They keep the place clean and are constantly monitoring it and keeping up with any disrepair. I had a small issue, which was resolved quickly by Javier. He even personally came up to me to tell me it had been taken care of. The registration with Kathleen went smoothly and professionally. She provided me with the information I needed in a courteous manner. Great place to store my stuff! It is safe! read more

Great customer service awesome place. Clean and good price on everything. Very helpful public storage was great read more

Javier signed me up 6 months ago and was very personable and gave great customer service for my need with my storage unit size. I recently needed to down-size my storage unit and he again was very helpful. I had looked into another storage site that was slightly less but decided to stay at PS Public Storage on La Palma because of cleanliness and customer service again from Javier. read more

Very professional and upfront. Although i didn't receive the $1 first month and the $11 for insurance that is mandatory seems sketchy But Javier top notch customer service and very knowledgable. read more

Javier was so helpful and courteous to my boys! He made my life sooo much easier ! He kept us in the shade while showing us the unit and let the boys charge me phone on his charger !! What an accommodating guy!! You rock Javier ! read more