I put one star because you can t put zero they increased my rent 5 times in 2 years and quadrupled my rent... the customer service is pointless and don t do the follow up that they tell you they will do they don t follow up with you or call back the worst, do not go there!!!! read more

This company it's one of the worst out there. They increase your monthly payment to 300% after 6 months on top of insurance for any of their spaces. Management and workers there are so miserable must be one of a hell place to work and in times like this where is a pandemia that can hurt their business they do nothing for their costumers. They don't know even have a bit of humanity I witness how the vacate people's belonging to the trash. This company should be ashamed of themselves. Don't do business with them. read more

Damien from the Jersey City location was very accommodating in letting us in the last minute. I truly appreciate his accommodation and his knowledge as he gave us detailed instructions on how to get to our unit on our first time there. The location was very clean, organized, & safe! Highly recommend! read more

Same thing with me as another review pointed out. They raised my rent in one month for a (10x15ft) unit from $459.89 to $608.10. They can do that because you never sign a contract. It is month-to-month. You can call and they will reduce the rate for a couple of months but then you have to do it about every three months. Don't like their business practices? Move out. Easier said than done. read more

THIS IS A BAIT AND SWITCH SCAM! They'll show you a low rental rate to begin with and then without warning jack up your rates. There's about a dozen other reviews that say the same thing. Be warned, your rent will go up by 300%+ like mine did. We're not talking small increases, we're talking HUGE jumps. read more

Please, Please, Please consider any other storage company over Public Storage. Public Storage is a bait and switch company. I got a 5x10 tall unit in Jersey City for less than $90, and within 6 months they had raised the monthly cost to over $140. Multiple calls and emails did nothing in terms of providing an explanation. You will not save money moving here. There is nothing exceptional about their storage. They will let you move in your belongings and get comfortable, and raise the price every month until you move out. Please save yourself the trouble. read more

Do you like 300-500% RATE INCREASES every 6 months??? IF SO!! Come on down to Public Storage. We'll bend you over and f*** you with a great big smile on our faces : ) When I moved in, I was promised up and down that there would be no rate increases; that my rate, so long as I didn't miss payment, all would remain at my contract price. Now 5 months later (which seems to be their MO given other reviewers accounts - Intro Summer Rate, Automated Winter R*pe), I receive a notice stating a %300+ increase. I went to the location and asked about the increase and it was admitted by the manager that this is an automated "market value" increase and how great it is that they only happen every 6 months! Apparently I should be happy that this predatory business practice didn't gouge me earlier! Then they hoed and hummed and finally sent my "case" in "for approval" of ONLY (they were so excited to OFFER me such a reduced predatory gouging) %20 increase. Hell, my apartment rent just a block away only goes up by 3-4% annually! But this place %300+ every 6 months. The facility is clean, but ownership and management, they're DIRTY AF! Agreeing with all the other reviewers who aptly identify this place as a classic Bait and Switch. read more

One of the greatest storage units I have ever had!! It is clean and well resourced. All of the people there are very helpful and nice (especially Samantha, Latoya, and Damien). They do more there than other storage units have done for me. They clean the floors and bathrooms regularly. They have a lot of parking available. Touchless app access makes it simple to get in and out. They regularly patrol the floors to ensure security and cleanliness. Love this place!! read more

they raised my renting price with more than 100%. my first question before renting was how often and how much is the Increase every so often and I was assured it would be a short amount at every increase. I'm not complaining about it being Increased I never expected my renting fee to stay the same, it's that brutal amount. and when you call to speak to a rep, not o my do they answer the phone with an attitude , you get told that they will submit a dispute ticket but in reality they already have in mind to reject it. gate is always broken. there is always an elevator not working. it's just so annoying read more

I was pleased with the place. Then after a few months I received a notice by snail mail informing me that my $42 monthly bill would jump to $134. read more

I stored my studio's worth of furniture here for two months while I was traveling and between apartments. This facility is clean, secure, and easy to access. (Since I was here for fewer than 6 months, I can't comment on the rent increase that other posters have mentioned). As others have stated, you will be charged for both a lock and renter's insurance if you don't have them already. I was particularly impressed by how easy it was to close out my account here. Noelani was extremely professional and made the process quick and painless. If I ever need to store things in NYC again I will absolutely do it at Public Storage. read more

My review in three acts: Act 1: Move-in day. We had a fabulous experience with access to the amazingly clean facility, a more than genial staff, and a terrific rate. Maybe it was their wide-eyed optimism, but we were told that our rate was "locked in". The contract didn't say that, but the staff did. We honestly didn't expect it to last forever. Act 2: Growing pains. We've found that there are some super things about our location and some less than stellar. The access times are surprisingly tight given they are nearly 12 hours long! You would think we'd be able to get whatever done in those 11 1/2 hours, but sadly we are up against that clock often. Act 3: Corporations are there to return value to their shareholders and people are optimistic. We got our rent increase - 25% and we were told that we could see one at any time going forward even double, though "not likely, but it could happen". My main complaint is that I want to be able to plan. Honestly, we are still paying far less than we did in Brooklyn, so really, the rate is fine. It's just the uncertainty and the feeling that the staff is as much a victim of the uncertainty as we are given they have no idea why or when an increase will come. I wanna write a nice epilogue. read more

Facility is clean, and staff is very friendly. One thing they won't tell you before you come in to sign your contract is you need your own lock. Otherwise, they will charge you $19.99. You will also need insurance so make sure you call ahead to your renter's insurance, otherwise this will add on an additional $11-$15 to your monthly rent. Lastly, the rates online are teaser rates and will go up after 6 months. The staff will try to upsell you on everything. I get it is their job, but it becomes a little annoying after the fifth time you tell them you don't want to purchase anything additional. read more

I am writing this review to commend Public Storage for being so helpful and flexible during these times. I was remotely moving and had movers coming in to my storage unit to move my items in (but I was physically not on the property). As soon as the movers had trouble, they went to the office where Jordan immediately called to help us get the movers access to the unit. From there, Jordan escorted them to the unit. When the movers needed additional space, I worked with Jordan to help me set up another e-rental. He helped me set the movers up in that unit as well. When they left, Jordan went the extra mile and called me to ensure everything had gone smoothly and let me know they had kept the keys on the premises so it would be easier for me to retrieve later on. I had such a pleasant experience and definitely would recommend Public Storage for your storage needs. read more

The facility is reasonable good. Three things need to improve: 1. After I moved in the storage, they increased the charge. I asked why, and got told this is the company wide decision and they cannot do anything. 2. When I moved in, I got told if I moved out the last month will be probated. But when I moved out, I got told they cannot do anything. 3. Some of them are very unfriendly. read more

Just left Public Storage and it has been a wonderful and smooth experience. LOCATION: brand new, clean, safe. Easy to access via the front desk or with the car (there's parking inside so it's easier to move stuff in and out, but there's plenty of parking around. STAFF: here's the added value to this place. Everyone is nice, helpful and professional. In particular I had the pleasure to do business with Gaethan, coolest guy on earth I swear, he took the time to explain me everything, from the lease terms to insurance (I know what you're thinking and NO, they don't try to oversell anything, they just tell you exactly how things are in order for you to take the best decision). He actually took me to the storage unit to show me the space and to show me how the locker works! He set up my account, helped me with the autopay (I was supposed to do it online by myself, not a big deal but you see: that's the above and beyond I was telling you about). PRICE: extremely convenient for the area and I also used a promotion where I pay $1 for the first month. So yes, overall I think they deserve all the five stars. read more

I would give this place a bad review on the basis of their pricing. The contract says that after 6 months, they can raise the price because of maintenance or something. They raised the price 15% immediately about 6 months. No way their maintenance or rent went up 15% in 6 months. It's just bullshit to lock you in with a lower price and then make you stay there because your stuff is already there. Everything else about it is "meh" (the elevator sucks, but other than that, nothing special). read more

Convenience location. Clean and spacious storage. Good service from Ebben.

Absolutely Not. Horribly rude staff, which should have been my first indication. They were standing there chatting about their lives, finishing the story before they decided to acknowledge me. Mind you, I'm alone, it's an hour before close and I need to sign papers and move my 1-bedroom apartment in. Sorry, don't let me interrupt! The girl then gave me the paperwork, rudely and didn't explain a single thing I was signing. The advertised pricing, which is the reason I went there in the first place, is negated by a ton of hidden fees, bringing it up to the pricing of any unit I could have gotten closer to me in the city. I moved out of the country for two years, and in the beginning my card was blocked due to me being overseas, and this charge was flagged by my bank. They however, did not notify me so I could have fixed this with one phone call. I only figured this out when suddenly the next month my bill quadrupled with fees and was sent a notice that they were selling my things off?? WTF. I immediately paid that asinine amount ($200 on a $75/mo unit) and then a few months later got a notice that my unit needed a lock. WTF, AGAIN. I called and asked why there was no lock-- Turns out they took it upon themselves to CUT OFF my lock months ago as soon as the charges was blocked (the lock, they also fail to mention beforehand, that they charge you a mandatory $10/ month for) and insist I go there to put one back on?!! So basically, *the entirety of my belongings* had just been sitting there open for a year, and there was nothing I could do about it because I was on another continent. Go ANYWHERE else. read more

Horribly rude staff and numerous hidden charges. We are here for convenience only. The entire operation is literally bait and switch, from the seemingly random price increases to the actual cost they charge you on moving in. They lay the sales pitch on thick and get really snotty when you don't want to hear it. Having dealt with them on numerous occasions the bad attitude has to be something that's deep in their culture. read more

Buyer beware: they sent me a confirmation email saying "Total cost to move in: $25". I specifically asked them: will there be any charges in addition to that? They said no. When I came in with my stuff, it turned out that they charge a SEPARATE fee of $20 for the lock - so basically double the price they claimed it would be. read more

I dont like the fact they keep raising their prices every so often. I dont know if i want to continue to use their services because they keep getting expensive. read more

Five stars mostly for my check in with Gwen. She was super warm, accommodating, and willing to answer any and all questions. I've used the storage unit for one month before and had a positive experience then as well, they provide trolleys and have restrooms, water fountains, everything you need to make the move smooth. I was warned at that time about the potential for the sprinklers to go off in the rare case of a fire, so am planning on wrapping everything really well. I'm only reading now in the other reviews about the 6-month rent increase; and while I was wondering how they could sustain themselves on the amount they were promoting, this is disturbing. Planning on coming back in 6 months then! read more

DO NOT USE PUBLIC STORAGE!!!! JERSEY CITY BUYER BEWARWE I would give 0 stars if it was possible They run the classic BAIT and SWITCH. My starting rate was $27 a month and when I asked them if that was my rate and it was not going up they said NO. After only 5 months they change my rate to $105 a month!! 4 times increase in 1 month. If you rent, when they ask you to sign the contract, ask them what Clause 2 means, and they will tell you they can increase your rate at anytime and too any amount!!! Crooks!!! It's not the money to me but the principle. I plan to pay people to picket outside the Jersey City NJ location warning people not to rent. At least I can cost them some money for F...ing with me... read more

Expect a very large rate increase a few months after moving in. My rent increased 2.5x in the 5th month without notice. I called to complain and they politely said, sorry, it's a month-to-month lease. They also claimed to send notice by postcard even though all other communication is by email. I never received the postcard. On their website right now I see same size units for half what I'm paying. So jacking up the price is definitely part of their business strategy. Not cool, Public Storage! Aside from the bait and switch, it's a well run facility. Very convenient to downtown JC, especially if you have a car since it has indoor parking. Just know that the actual rent will be 2-3x higher than advertised. read more

I recently went to this storage unit, and did not know what to expect. Having had my stuff in other storage units, my expectations were not too high. I must say, I was DELIGHTED. For starters, GWEN was the ultimate "host", showing a unit and answering my questions, and even those I was not aware of. She also managed to get to sign on the spot--even though I was not prepared to store--by informing me of the rate. I was not aware of the increases, and will need to see how this goes, but for now it is a very clean, secure, and professional place. Thank you again GWEN and the staff and PS Jersey City. read more

After 6 months in my lease, PS decided to increase my rent by 25%. Apparently, the rent charged for my first 6 months was a teaser rate that they chose to not disclose. A year later, PS increased the rent again by 23%! Bad business practice as this will only piss people off. It is difficult and costly to just pick up and move. They know that and are taking advantage. read more

I had the same experience as many others who have used this facility. It's very clean and convenient, but after six months (and I'm told every six months) they raise your rent 25%, which is outrageous! Not only that, when I went to speak with the front desk about it to ask if the increase could be dialed back a bit (because I know I was paying more to begin with than others in the same size space), they initially refused to let me even speak with a manager. Finally, they told me that they would put in a request for a manager to call me and promised I'd be receiving a call soon. You can already guess that the call never came. Reading other reviews of Public Storage not just in Jersey City, apparently this is how they operate- they all raise rent an unreasonable amount every 6 months and they all promise to have managers respond to tenant's concerns with a phone call but never call them back. I'm making plans to move before the next increase because this is bananas. I'm especially upset by how ballsy and rude it is to have a game plan in place to lie to customers' faces about calling them back. I was being really nice and didn't deserve to be treated that way. There are a lot of other great storage options in the area and I'm confident I can find one that won't gouge their customers. If you need to store some items for just a couple of months, this might be a decent option for you. If you're unsure or know you have some longer-term needs, for your own good, stay away! read more

I want to write a thank you letter for the public storage in this location, and all the staffs, especially Damien. I missed one of my luggage by chance during my move out, and I didn't even aware of that. Then Damien called me, and verified with my identify, and told me that after they noticed the luggage, he searched carefully into the camera, and reached out to me. Public storage has kept my luggage until I pick it up. Damien is really life saver for me, coz almost all of my most important documents and expensive stuffs are inside that luggage. I would say the public storage people are very professional and very great people! Definitely strong recommended to all the people living nearby! read more

Long story short: got charged a full month of $93 even if moved out on 9/1. What a ridiculous contract! Ps, don't trust the price they put, I paid $60+ in total for locker and insurance that they sell. read more

This is a review for the Jersey City location. There was a screw up with my reservation, but they went above and beyond to fix it. Also, Antonio was great in taking his time to help me find a space that would work for me. Clean well cared for space. read more

The location is very convenient for me, so I chose to go with Public Storage. The staff was very helpful throughout the entire process- I was shown a unit in advance and how the system worked when it came to moving things in. I was able to set everything up online and pay before my rental day and when I began moving my things into the unit it was very simple to do, because of everything that was done in advance. I was especially grateful that I could take one of the flat carts to my apartment and use for transporting things over. It made it easy for me to do by myself! read more

I should have read the reviews...everyone pretty much spot on. The rate they list is a bait and switch. Goes up 25% after your first 6 months. They also nickel and dime you on sign up...need a custom lock and must have insurance (even if you don't want it). Facility is clean though. Thus why not 1 star. read more

Horrible costumer service I experienced today. I call and speak to someone at this location because I received an email stating I need to replace my lock after I was able to pay a lien before my things were to go to auction. After I made the payment I thought everything was fine. For I didn't receive any emails saying otherwise. I have been with this storage company over 5 years and I couldn't believe how they treated me today. I called asking when they clipped my lock and put their own and I couldn't get the gentleman on the phone to even give me a straight answer and then I ask to speak to Josie a manager and she refused to give me a date as well and was so unprofessional and rude all it did was upset me, such a simple question but refused to give Me an exact date, all she kept saying was nov and calling my account delinquent saying come and replace it And call back at 11am to speak with the manager Damien (I spoke withDamien a week pior when I arranged my move date for end of Jan) Instead at 11am when I followed up to speak with manager Damien again I was mocked by a staff member for not being able to stop by in the years I've acquired their unit space and seen it for myself what happened to my lock. I was Told I haven't been to my unit in a very long time and that is on me to find out. mind you I live in a different state! they don't have any right to pick on me for their mistakes on communicating an email or call on a lock replacement needed! and when I called it to their attention that I am only receiving an email on the matter just this past Sunday about this lock replacement, they just continued and refused to explain when it Occurred exactly And treated me like someone who wasn't even a loyal costumer all the years and I even pug up with the rates. as if I didn't pay So after calling the main number to public storage the company I was able to get ALL THE answers I needed easily and they reached out to the store bc they couldn't even make sense as to why they didn't reach out to me when they removed my lock Or why they couldn't tell me the things I asked.They apologized on their behave that ,that is in fact in their job to inform costumers immediately after they have made payment for their liens about a replacement lock so the costumer can secure their unit. So to those wanting to join just a warning. The information they refused to give me I was able to so easily get with no problem from the main number to public storage not the store And detailed instruction on how I can move out bc I have decided I want no parts with this place and beware to whomever!!! Huge tip! they raise the rent every couple months they are horrible I even had to call them to lower rent during pandemic when the world lost our jobs.I was able to find out through costumer service of the main public storage number that this location cut my locks back in November 8th and it's January while I am still paying bills and had no idea I have this lock issue. He and all staff collectively made me feel completely in the dark about my own unit. I was met by their frustrations and hang ups more then once today because I wanted to get to the bottom of what happened exactly with reaching out to the costumer and ignored by manager Damien when on schedule and clearly with held information on what date this happened to my unit and questioned why they are just emailing me in January! I received 4 different answers from four different ppl one being manager Josie. they don't have a clue why I am even asking or even look at my account to see I have set up a move and this is an inconvenience not communicating to the costumers they need to replace a lock. Threw costumer service number for public storage I was told the lock they put you have to request to remove and that I have to replace the lock then I can get in my unit And move my things out! i am extremely unhappy with how I was treated and not told any answers and not compensated for having no knowledge of the issue. Tbh their manager Damien is their best hope he is amazing and clearly knows how to run a business and treat his costumers and work things out for them. Thank you to him and the lady on the public storage 1800 number who explained and accommodated my leave with dignity and understanding because I decided to move my things elsewhere. Costumer lost! read more

THE WORST storage space I've ever known! They accept stolen items and then force the bill on you to take over the space you never agreed your belongings to be in to begin with! When you have a complaint as a result of numerous grievances their staff forgets to hit mute while waiting for a manager, then they threaten to "fuck a nigga up" for voicing their repeated concerns when asking for said manager. I called 3 Vice Presidents for the company. Their VPs solution after speaking to their legal team was to offer a few months free ONLY if I sign a GAG ORDER! I have the email! Now I'm getting threatened that my belongings will be auctioned off because I refuse to be threatened by a GAG ORDER from a company that accepted my belongings from a third party illegally and then threatened me with violence when I questioned them. read more

Great service. Annel and Alexis were extremely helpful. Definitely made my move a much more pleasant experience. Thank you!

I rent space with public storage not because I want to, but because I have to. Their customer service is generally poor, but what's worse is their policies. They advertise $1 for the first month but its only for select few units. The prices for units CHANGES as they feel... so, one month a unit costs $80, and two months later, to sign for it costs $200. Don't ask me how that's legal (is it???)...Seems like price gouging to me. They even raised the price of a unit I was ALREADY IN towards the beginning of Covid, when it was scary to even think about moving-- and at the same time shortened their hours. Their location is ideal, and property is kept clean and safe, but it seems like they are all money and no care for the customers, or consistency. read more

MY LOCATION SAYS San Francisco But I'm reviewing for DOWNTOWN JERSEY CITY. I like the facility itself. However, when I went there a staff member named FRAN was lethargic, mumbling low energy, a bit cranky. I should have just talked to the lady next to her with eyeglasses who looked upbeat. Because of Fran's negative energy - she lost a sale with me when she tried selling boxes & some moth balls. I stopped paying attention to what she was saying. NEGATIVE ENERGY is a NO NO in the work place you lose SALES. Is it too much to ask for people to give POSITIVE ENERGY at work? I don't think so. All in all: I love the building, and competitive prices they have on various storage units. read more

This is the worst public storage unit i have ever dealt with. please do not trust these people. They are cheap at first, I paid 24$ a month and I didn't really check out other storage locations but these people are terrible. First off, this place had a leak in the roof that conveniently ruined my stuff on the 6th floor. Secondly and this is probably the most important part, one of the employees I just spoke with on the phone admitted to me that they withhold information from the customer when you sign up... so let me tell you all what they don't tell you... apparently, every 6 months, corporate randomly picks customers to try and increase their rent from 24$ up to 67$ a month.. you're supposed to call the store when this happens and they "try" to contact corporate to lower your rent.. even though this is NOT what you sign up for... don't trust these people or this company they are the worst. Their staff was rude to me when I didn't know what was going on with my damaged property (I am not in new jersey, I was in another state and had no way of physically going to the unit), they are not understanding when you are frustrated, and again, they admitted to me that they hide "corporate" decisions from customers when signing up. Joel was the rudest employee. when he was talking to me, i told him i could hear an employee laughing and when i asked who is laughing he asked me "who is laughing in the background tell me who is laughing" like i am supposed to know? then i brought up the company scam on reviews and he says "so now you're threatening to slander us?". i cannot believe the customer service at this place honestly so disrespectful. do not go here. read more

Been meaning to leave a review for a while now, but had a big move to a different country and lost track of time! My experience with PS was pretty great. Dani was extremely helpful and knowledgeable, and made the whole process very straightforward and smooth. Facility is very clean and easily accessible. Plus you can pull up right to the elevators which was extremely helpful. Prices are a liiiiiittle higher than I would like. But I feel like I'll definitely be getting my money's worth in the end. read more