A top notch facility to store your possessions with the confidence of redundant security, CCTV,…read morehelpful personnel, multiple digital access points and easily accessible. Further, the digital access points offer a button to immediately obtain assistance from the employee at the front desk of the facility. You're really never alone except after normal business hours. The facility offers various sized storage areas for which the pricing will vary. We never experienced any immediate issues or problems. The employee at the front desk was always helpful, friendly and offered accessories for purchase such as locks for the security gate of your storage area. You can be assured that the multiple digital access points increases the confidence level against non-authorized entry. When entering our storage areas, we frequently encountered other customers who cheerfully assisted us in helping to to move items and load our vehicle. My only recommendation (that would not change my rating) to the facility owner/management is to properly replace or properly repair the hand trucks. Of the three made available within the storage area where my rented storage room was located, only one properly functioned. The other two were broken in that the handles or bars to pull the hand trucks kelp "popping out" of the carts. This was very annoying when pulling/pushing them without a load but especially aggravating when pulling/pushing a loaded hand truck and losing control of the hand trucks. One hand truck clearly showed a short-cut attempt to temporarily fix it by using duct tape to secure it. This attempt to short term fix it reflects an apparent cost-saving attempt my the owner/management rather than to pursue the proper method and simply replace it. Lastly, if a potential customer is considering a long term lease, please occasionally check your billing statements as rental price increases will occur to your account - acceptable and understandable.

Super nice people who checked us in and showed us our unit!! Easy sign up! Clean facility in safe…read morelocation!!! Great new customer deal!!

Farrell Tarrytown NY: What a waste of my time. Went to the office in Tarrytown on Saturday from…read more12-12:30pm and the office was locked. Called many times...another waste. Spoke to ?enji later in the day and expressed my concerns. Also mentioned that a competitor is offering the same unit for less money, asked if they matched prices and she said the General Manager makes the decision. I called yesterday and said she'll call me back. Now, three days later and no one has called me. Is this how you run a business? Terrible customer service.

Bait and switch on prices Rent almost doubled with new…read moreowners

Abe is a horrible employee. For 4 years my husband has stored his $145,000 Corvette in a unit in…read morethis location. For the first few years, my husband would leave his pickup truck in the lot because it didn't fit in the unit. We never had an issue. We had no idea that corporate policy does not allow cars parked that don't pay rent (corporate greed at its finest). Today when my husband tried to get his car and leave his pickup, Abe, instead of explaining corporate policy, cursed at my husband about parking there and threw his clipboard at him. When my husband cursed back, Abe called the police, who forced my husband to leave, without his car! Abe proceeded to say that his storage lease was terminated and emailed him (I HAVE the emails) to say his gate code was deleted - inevitably holding his car hostage. THIS IS CAR THEFT!!! We will no longer do business with this company and will be contacting our lawyer regarding how this company treats its paying customers (we're paid until June 15th and they refused us a partial refund) what a disgrace!!

Won an auction for a unit at the east setauket location and was met by the nicest kindest…read moregentleman. He helped us was by far the most accommodating storage I've ever been at not only did the facility meet all standards he gave us cookies haha a bandaid when needed and met us with smiles at all times. You sir are a class act. Was a pleasure. 10 stars

Chad was very professional and very helpful! I recommend this place. 10/10 the customer service is…read moreamazing and the location is very convenient. You won't regret it!

DO NOT put your items here. My mother paid almost $400/month, and when she took her stuff out ALL…read moreMOLDY. $1000s worth of items, all RUINED. Once the new owners came they got cheap and stopped temp control. Please stay away!

Great customer service via app and called directly and was pleasantly surprised by excellent…read morecustomer support.

very straight forward. I set up my account over the phone and when I arrived I was all set. the…read moreceilings are higher than you'd think. also nice people working there. also clean.

They allowed my husband, who was NOT on the account to lie and close my unit. Just because he had…read morethe keys and the lock wasn't on. I RENTED it! He didn't! I was actually in the hospital, recovering. He told them I was in a coma, which was a lie. I spoke to Kelly, the manager, who was indignant that the unit was empty. This is ALL besides the point. I paid the fees! And what would have happened if I were a battered woman who needed to get away!!! Shame on you Kelly

From the owner: Make CubeSmart Self Storage in St James, NY your go-to destination for affordable self-storage…read moresolutions. Conveniently located at 514 Middle Country Rd our storage facility offers a wide range of storage units with premium amenities, including climate-controlled options to secure your belongings. We also provide a variety of moving supplies such as tape, boxes, and bubble wrap to simplify the moving process. With over 1,400 stores nationwide, CubeSmart Self Storage is one of the most trusted names in the self-storage industry. Reserve your storage unit online or visit us today!

Excellent customer service. Prompt and courteous experience. The product was more than I was…read moreexcepting.

I originally thought I would only need a container for a couple of months. That turned into about…read morefive and it worked out perfectly. I live in an interesting neighborhood with very narrow streets. Their drop off and pick up went very smoothly and without issue. During drop off the owner went out of his way to entertain my toddler who was very excited about this "big box" that we had on our property. Highly recommend.

I was delivering to St. James storage and the service I got from Tiffany who was the hardest worker…read morethere. And the only work that she deals with a lot from customers who use their dumpster and other things and she was so courteous and polite. She opened up a storage bin for me to deliver to and accommodating me. If you're looking for friendly and affordable place St. James self storage is your spot ask for Tiffany. My name is Warren and I work for Yrc trucking and it was a pleasure delivering there .

From the owner: We are a family owned and operated self storage business conveniently located in St. James, NY! We…read moreoffer: climate controlled units, ground floor storage, and we accept/receive packages! Both commercial and residential rentals.

We used Public Storage in Miller Place to store some furniture for about a year and a half while we…read moredid a home renovation. We originally intended to use the Mount Sinai location, because it was closer, but we decided on the Miller Place location instead because: 1. They had better prices. 2. The staff was friendlier. And, 3. The Miller Place location was a lot cleaner. Make sure you measure the locker you intend to rent before booking it. The locker sizes advertised aren't exact, so make sure your things will fit. I originally thought we could rent a smaller unit but it just didn't work out. Our rent was raised twice during our term, maybe 25% overall. Some people get mad about this. But, they explain it to you when you sign up and you always get notice. It is a business. It makes sense and I always felt the rent increases were fair. The facility is kept very clean. That was most important to me, no mildew smells or water problems. There were times when we would go months without checking on our things. Everything was always exactly how we left it. This facility is very safe. We finished emptying our locker yesterday. Yay! One less bill to pay:) If I needed a storage locker again, I would definitely go back. If you need a storage locker in the area, I checked a lot out. This is the best overall. Make sure to go online to reserve your space. You will get extra discounts.

The Miller Place, NY location is the worst public storage I have ever used. First of all no one is…read moreever in the office nor answers your calls. There is one elevator for the whole damn building. I reserved a spot closest to the elevator and they put me closest to a set of stairs no elevator. Dont waste your money going to this location, its horrible and there is no ac if it gets over 90 outside.