Storing my belongings at this storage facility was one of the biggest mistakes that I have ever made. I first began storing my things here in 2018. The facilities were never that great, one of the doors on my unit did not close correctly and the hinge had issues. I reported it at the time, and nothing was ever done about it. I should have known then that this place was bad news. In December of 2018 I arrived at my storage unit and noticed that the door was slightly ajar and the door was damaged, though the lock was intact. When I opened the door to the unit I noticed that someone had gone through my stuff and stole several boxes filled with irreplaceable collectibles that I had been acquiring over the last 10 years. I probably lost over $5,000 in rare collectibles. I was devastated. I immediately went to the front office to report what happened. The supervisor was completely apathetic and did not seem to care about what happened. She took no responsibility and simply handed me a brochure with a number to call. She offered no other help. She stated the facility does not have cameras in order to protect client privacy and so there was not much they could do. I called the police and filed a report with them. I also filed a report with the insurance company. Later that day, I got a call from the storage facility when they accused me of not properly closing the door, which is why my stuff got stolen. But if I had left it unlocked, why was the door damaged? I decided to close my account with them and move my stuff out. A few days later, I got an email that stated during their random inspection they noticed my lock was not locked properly and I needed to come in and lock it properly. But this was already after my unit was broken into and I closed my account. This was clearly the facility attempting to cover for their negligence. Since this, I have not been able to replace the majority of the things that were stolen and I probably never will be able to because of this place. The worst part is that after reading other reviews of this place I noticed that several other people experienced nearly identical issues as I did regarding their units being broken into and receiving an email after the fact that their lock was not properly locked and they needed to come in and fix it. Even the pictures look very similar to mine. There is clearly something very shady going on at this facility and due to the patterned nature of the thefts I hope that somebody, like the insurance company, looks more into this so it does not continue to happen. I do not care if this place is cheaper than others, you cannot put a price on a peace of mind and I highly recommend using ANY other storage facility besides this one. read more

It must be family and friends of the shitty ass thieving employees writing reviews. Because this place fuckin sucks. If you have any valuables electronics etc. I'd advise you don't store ur shit at this ghetto ass poorly run shit hole. We were moving and our new home wasn't going to be ready for another few weeks so stupidly we stored our entire homes contents into this place. My husband and brother in law made sure to properly lock the place because suspiciously there were two groups of shady ass individuals on both sides of him hanging out in lawn chairs. As if they were watching to see what he stored into the unit. A few weeks later we get a call saying during their weekly lock check they noticed we improperly locked our unit. Which is complete bullshit!!!! If we did, why wouldn't they call us the first or second time they did a lock check? The only time we been there was to store everything and haven't been back since. Anyway we finally made it back down to move everything and as we started loading our belongings we noticed all of our flat screen tvs, our electronics and my entire makeup case and its entire contents were stolen!!! When my husband tried to wave an employee down he looked at him and drove off in his cart nervously. When he went into the office they issued us no apology and acted very suspicious as if they knew our shit was stolen. We called the police and filed a report. Even he said it sounded like an inside job. During the rest of time at the facility not one employee came out and said a word to us. They all looked guilty and avoided eye contact. The bitch in the office even had the nerve to tell my husband "well you told me your dad might come to the storage from time to time" (his father died years ago why tf would he tell her that?) This place is trash and the employees specially the manager are running some type of scheme. I hope they're all busted and arrested. STAY THE HELL AWAY FROM THIS PLACE!!!!!! read more

Worst place ever!! stay away from this super dirty, horrible place, the amount of dust and dirt on the units are the worst I have ever seen !!! I rented a unit out of emergency because is nearby my home and needed a place immediately and when I arrived with my truck loaded with my stuff they gave me the unit and the doors were broken!! I asked for another similar unit as a temporary replacement and they gave me a much smaller unit at the very far end of the facility. I asked for refund or credit and it is not in their policy to give refunds even if if it is their fault. I asked when my unit was going to be repaired and they had simply had no idea. 2 days later I went to the smaller unit they gave me and there were 2 rats running around the parking lot near the storage units. I regret every single renting in this place. I will leave as soon as my month ends. The city should fine this place for being so nasty and unprofessional. STAY AWAY !!! read more

I wasn't looking to book a storage space yesterday, but after the way Karolyn and Amy treated me, I couldn't question it. What mattered to me the most was that I was looking for the biggest bang for my buck and they didn't deviate from the point at all, the way insurance agents do. They simply asked me questions and walked me over to my potential space. After I felt like my equipment would be safe, Karolyn let me decide for myself and I booked it. I'll admit that I was looking to book with South Gate Self Storage over at Southern and Alameda at first, but that clerk shot me a quote of almost $300 - almost as if she wanted to discourage her clients from making her fill out applications. Karolyn and Amy did nothing like that, made me feel safe, answered my questions and gave me a choice. She even told me not to sign anything before she was done explaining the terms and encouraged me to ask her questions. :) read more

I do not recommend this place at all, it's in a shhthole city full of drug addicts and criminals. My truck got broken into in the first few days I rented a spot here. It's been 2 days since I found out and they still haven't had a chance to look at the cameras and give me an update. They're not liable, all you can do is make a police report and call your insurance. The workers do not care, the managers are hard to get a hold of. Bring your stuff here if you do not care about it. read more

I was @ this Public Storage location for 3 days in a row for a storage auction and the employees were great!!! I wasnt even a customer and yet they were helpful, respectful and always with a good attitude. A special mention to Abel and Jose , u made our day guys!!! Thanks so much, I would totally recommend this place !!! read more

This place is Horrible !! Cameras don't work hours of operation are wrong. People that work there don't give a shit if your items are stolen. Homeless people just walk around inside. DONT use this place !!! Worst !!!! read more

I had a great experience with the front desk Customer Service representative Trinidy. She was able to explain the rental process and provided us with excellent customer service. read more

Great customer service. Kaci is valuable asset to your organization. I will "tell a friend". It was a pleasure to do business with her. read more

Really great customer service by Julio he answered all my questions and concerns made me feel like my things are protected and safe.

Need I say anything about his bait and switch company! Whatcha out for hidden feeeees!

Great services!! Sherry and julie were very helpful thankz...

Wish hours were longer but, service is great.

good customer service and great location