We went to glo on a Sunday morning. It wasn't too crowded and it was nice switching rooms so the kids didn't get bored. Parking was very hard to find. Price was a little high for just an hour. They let us in the room about 5 min late and we exited a minitr or two early. read more

Pump It Up Jacksonville - Kids Activities Near Me - Jacksonville, Florida

I hosted my sons birthday party there almost 4 weeks ago. It started off okay but went down hill from there. Our party room staff was unhelpful and seemed like he did not know what he was suppose to do. We were also brought into the pizza room almost 30 minutes late after waiting in the lobby area for them to set up the room. Parents ended up serving pizza and moving the party along because staff was frequently missing. I was then overcharged for additional kids that we did not have. The most difficult part had been getting in touch with management to take care of the over charge. I have emailed several times and called and left message. It has been almost 4 weeks and I still have not gotten a returned phone call or email. read more

We came here for a birthday party. The staff was very helpful and definitely help keep the party moving from helping move shoes the the other bounce house rooms, helping remove trash from the party room, and helping the party host. There are games people can pay for in the different bouncer rooms however many were out of order. The drink vending machines had limited selections. Pump it up does more than just birthday parties on their website they offer drop in play times at a reasonable price. Parking was a little tight when we were there for the party, not sure if it is always like that. read more

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The children had a great time. Great for the price. Quest and Demetrius were very friendly and went above and beyond to satisfy our needs

Very unclean. Nothing appeared to be cleaned in quite some time. The floors looked disgusting and when we left my kids socks were black! Dust everywhere! When we went to use the restroom the toilet had mold growing inside it. They had posters stating they used Clorox but it's highly unlikely. They need to hire a cleaning crew asap as current employees lazy hanging out in filth. read more

Pump It Up Jacksonville - Disgusting toilet - Kids Activities Near Me - Jacksonville, Florida

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I've been to pump it up for so many parties and open jumps. I've gone prior to the changes made and afterwards. Love the new updates and bigger bounce areas. My kids love when they do the bubbles, pajama or pizza events. Very affordable. read more

This place is amazing, they cap the open play time to 20 or 25 kids, my children and their friends love coming here, the staff is mostly younger adults but all very attentive and in my opinion very respectful, lots of yes mam, thank you mam. Very impressive. We had my sons 5th birthday party there and you show up, they lend you a trolley, you place everything you brought and bring it in, they take it from there and decorate the room, set up the food and have an attendant in the room in case you need anything, I would 1,000% recommend this place to anyone. We love it and only reason I gave them 4 stars instead of 5 is due to the bubble machine being Brocken and one of the toys in the first room not having any of the small balls for the kids to play, besides that, it was perfection for a kids place read more

The idea of this place is great- the execution, not so much. We had a birthday party here, which includes jump time in two different bounce arenas. The first one was fine, although they don't sanitize the surfaces between parties and the floors could use a shampoo. The second arena was so hot. There was a switch for fans on the wall, which fell into the wall when I tried to switch it on. The party room was also hot, and the fan didn't work in there either. Maintenance is clearly an afterthought. None of the vending machines worked in the arenas, nor did the restroom in the first arena. Everything was dilapidated and dirty. When we got to the party room, they had set it up with the decorations that we brought. This included plates, which somehow already had pizza sauce on them. When we went to leave, the party host said I could come up front to pay my bill, and when I did they threw away the entire rest of the cake and two entire untouched pizzas away, both of which we had asked to take with us. I'm very disappointed in our experience here and would not recommend it to anyone. read more

So listen! I had my daughters 4th birthday party there 3/4/23 and she had a blast! The kids and parents also had a blast. I was nervous from reading previous comments but again everyone has a different experience. The staff was amazing as well. They allowed me to assist them with setting the party up. Kiara the front desk assistant and our part host did the dang thing! Kept everything running smoothly! 10/10 I recommend for your part needs. You show up, they provide the food, they set up and clean up! You get a nice bang for your bucks! read more

Pump It Up Jacksonville - The cake table in the party room - Kids Activities Near Me - Jacksonville, Florida

Paid $$ for birthday party. AC and fans weren't working. Play equipment needed repair and was NOT sanitized between parties. We brought our own plates and they used them for another party. Pizza is just regular Domino's. They tossed our kid's birthday cake in the trash before we had a chance to load it in our car. Will never come back. Stay away. read more

Had a great birthday party last year, will be booking again for our party this year! Staff was attentive and helpful. Phone calls were answered. read more

Just had a party there today and it was the WORST experience ever. The entire experience from the beginning of planning and final execution. They give you the perception that it's going to be such a great "Grand" experience and it's such a PRIVATE" experience. You receive information from multiple team members and none of it is correct. You're start times are not your start time, then you're rushed through the process, like herding cattle/ I had the staff to personally call the manager to voice my complaint and once again, the same old rehearsed untruths. I informed them I was dissatisfied and this was unacceptable. The manager and "General" manager came to the place. The manager made a poor attempt to discuss the concerns. The General manager came and was rude, disrespectful, and accusative. Had we been the only ones at the event location "Today" complaining I'd chalk it up as our misunderstanding. But let me tell you there were 3 other people highly upset and dissatisfied, leaving paying a hefty bill for low grade amnesties and service from the leadership staff!! Never again and I pray no one waste their hard earned money at this establishment. The high price does "Not" measure up great to great standards... and before someone says "don't go where you can't afford to pay". Trust, that wasn't/isn't the issue! read more

The parking is small, and the business is kind of hard to find, but it's the last in the plaza. Once inside it's so kid friendly with picture opportunities and you can see the rooms they have for birthday celebrations. They have 2 big rooms filled with different style jumping courses. You go to one room for a bit, then move to the 2nd room for the 2nd half. By the end of this, your kid should definitely be exhausted!! We had a great time and will definitely go back!!! read more

Don't entrust this place with your child's birthday party. We recently attended a party and the family did not receive various aspects of the package deal they had chosen. Pizza was never ordered and the children were told to eat cake first. As time went on guest started to leave one by one without any lunch and their promised goodie bags. After a lot of back and forth with staff, the family was assured there would be no charge for the party. An hour later, their credit card was charged! For your own sanity, go elsewhere! read more

Great time for my sons 5th birthday! There were two rooms so the kids never got bored. We paid a little extra for the glow in the dark add on and it was a real hit! They took care of the set up and clean up, easy peasy! read more

Please trust your gut and do NOT book a party here. I'm a very laid-back person and had attended a wonderful party at Pump it up tampa before moving here. I assumed since they are a franchise that my experience would be similar but it was terrible. I shouldn't have ignored the early red flags: multiple phone calls and voicemails were left unanswered, as well as the many negative reviews regarding management and cleanliness. I thought booking the party here would take the pressure off myself and my husband to "run the party" but boy were we wrong. We arrived at our party early and could already tell the place was filthy. We weren't greeted or given any direction regarding where to wait for our guests. They played a safety video from 1985 that no one could hear, then directed us into the first play room. I never saw any staff members present but my husband says he spotted one in a corner on her phone for the entire 30 minutes. We then were corralled into the second room which was just as disgusting as the first. There was definitely no cleaning, the floor blocks that were originally blue were black from dirt. There was still zero interaction from the staff. We had some smaller toddlers in our party who found and tried to eat balloon fragments that were left all over the ground-- a big choking hazard. I assumed upon moving to the "party room" that someone would be responsible for serving the pizza, distributing the cake, and running the piñata but boy was I wrong. A teenage boy stood in the corner for almost the entirety of our party time. After realizing we wouldn't be receiving any direction or help my husband gave out the pizza and cake. We purchased the accompanied 2 liters of soda and they failed to inform us they were "out of cups" until the children were asking for soda, so no one could drink. A child vomited all over the floor toward the end of our party and the worker tried to wipe it up with his bare hands and some paper towels. At this point I was infuriated and went to the front desk where 4 workers stared at me and shrugged saying "he was cleaning it up". I went back to the room and turned on the lights so we could clean the vomit properly. It became clear that they keep the lights off so you can't see how disgusting the rooms are. I tried to address my concerns with the management on staff and owner, but was ultimately laughed at and dismissed. The owner returned my calls and laughed when I told her I thought I should receive a partial refund. She said their "system couldn't process refunds" which is obviously a lie. Please please please don't ignore the bad reviews- this place is a trap and cesspool. read more

Great rainy day activity (aka operation wear them out)! We were able to reserve a space and time online ahead of time so our wait to get in was less than 30 seconds. The room monitors are attentive and the equipment appears clean. The kids enjoy them, too! One of the pieces looks like American Ninja Warrior! read more

Pump It Up Jacksonville - Kids Activities Near Me - Jacksonville, Florida

A great place for kids! My kid loves coming here. From the moment kids arrive the place is transformed into a high energy atmosphere that kids love. Music bubbles and bounce houses and slides are in each room. Pump it up isn't cheap though. They do not let you bring in your own food or drink - you have to buy it as part of a package. A 2 hour birthday party will cost you north of $340 and you are hustled from room to room as other parties are waiting for the space you are vacating. I mean - it's a genius business that costs a lot. While the kids are playing they take pictures and sell them to the parents. Apart from the obvious avariciousness of the whole thing..... kids love it. I don't think it is really a good value for what you get BUT they are professional and if you have the dough, your kid will have a kickass birthday party. I am taking one star off a five star review because of the value component - otherwise it's a winner. read more

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This place is great for the kids but the staff does not enforce any of the safety rules and several kids are here right now as we speak without socks...that grosses me out. When I said to a staff member, "so we dont enforce the NO SOCKS NO PLAY rule?" She just shrugged her shoulders at me. What is up with that? We will be sure to take showers when we leave. Parents dont supervise and staff doesnt help with ANYTHING!! Well after complaining about the socks issue to another staff, she said she would tell management and came back with the first lady who shrugged at me. Neither wanted to tell parents to put socks on their kids and made it seem like a hassle or were scared but eventually did...still a very unsanitary place. Only did it cuz I said I was putting a negative review on Yelp. They probably wont ever enforce it again. read more

This was the first time I had ever visited this place but there was a lot on the website and figured I'd give it a shot for my daughters birthday. Absolutely first class! They took care of everything from beginning to end. Highly recommend! read more

Hosted my 4 year olds birthday party and we loved it.Dominos pizza was great and our helper was super kid friendly. More than all we liked the private party room!! read more

We have been a patrons of pump it up for about 6 years and have never had a bad experience. We have attended numerous open bounce sessions and a few birthday parties, both of which have never disappointed. On our most recent visit, we attended a glow in the dark birthday party and it was a blast! The jump rooms were set up with black lights, music, and they gave the kiddos glow necklaces. It honestly left me thinking that they really should let adults have their birthday parties at pump it up. They have two rooms set up with multiple bouncys including slides, basketball hoops, an obstacle course, a jousting jumpy, a flying balloon room, and a dodgeball arena. The only downside I see to pump it up is that the entrance area is stocked with candy and junk toys that lures the children like ants to a picnic. Overall, if you are a mommy who needs a break and wants your kiddos to sleep like babies since they have jumped all of their energy out, I would definitely recommend loading up the kids and taking them to pump it up. Your sanity may depend on it ladies! read more

Pump It Up Jacksonville - My princess chasing balloons - Kids Activities Near Me - Jacksonville, Florida

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I am here rn for a birthday party. It's awesome. Clean. Kind workers. Definitely children friendly staff! read more

Pump It Up Jacksonville - Pigeon - Kids Activities Near Me - Jacksonville, Florida

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A perfect place for a kid's birthday party. I've attended many parties here and the kids always seem to be smiling from ear to ear the whole time they are there. All this running around and having great fun also gets them super tired! read more

DO NOT BOOK PARTIES HERE. My kids had the flu so I cancelled my reservation (a week in advance). The day I was supposed to have the party they charged my credit card $400 after I already paid a non refundable $100 reservation fee. When I called they tried to tell me that I canceled the party THE DAY BEFORE! I called and canceled a week before so obviously that is NOT TRUE! Every time I speak to someone they tell me that they will call me back but I never get a call back. Supposedly the owner said that there is no way to refund the money but they can give me a certificate for future use. No way to refund money to a credit card? Lol! DO YOURSELF A FAVOR AND CHOOSE A DIFFERENT VENUE because in case of an emergency you will be out of luck. read more

Very fun environment for kids. Only reason I didn't rate 5 stars was due to my 2 year old went to play in the 2 or under area and there were a bunch of big kids at least 9 or 10 years old. My daughter got knocked down by one and was scared to go on anything after that. The employee just sat there not paying attention or enforcing the sign for the small kids area. The employees need to make sure rules are followed. read more

Pump It Up Jacksonville - Kids Activities Near Me - Jacksonville, Florida

This place is dirty and nasty. You can tell items have not been wiped off floors not vacuumed like this is a kid establishment it should be cleanliness overload floors nasty the Birthday chair by the first room nasty like idk god this place of running I didn't let my kid touch shit In here as I was typing this a roach crawled across the wall yuck read more

Had a great time! Everything was clean and it wasn't crowded, plenty enough space! We can't wait to come back for more fun!! read more

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Good place to take kids 3 and up. Inflatable bounce houses and slides. The kids had a good time. It's a good rainy day activity.

Parents can't have as much fun as kids anymore. We weren't able to play with our wild 2 year old like we expected and it was a bit disastrous not being close enough to him keep his behavior in check. Glow in the dark aspect was cool though. read more

Pump It Up Jacksonville - Last minute family fun - Kids Activities Near Me - Jacksonville, Florida

Sitting outside right now and they are supposed to be open at 10 for open jump. There are several other cars here waiting. Extremely unprofessional.....I'm going to leave just like the other vehicles are right now. read more

Had my girls birthday party together here and they both loved this place. We will be back again and again. The party host was super friendly too. read more

Went today and paid extra for the bubble jump. Let me start off by saying bubbles were not present what so ever. Why pay the extra money for something you don't get? Also no music was playing , atmosphere was completely uninviting and could tell they put minimal effort into opening today. Not to mention they did not have the balloon cage on When that's typically what little kids enjoy the most . Fixed it myself and took me two seconds to plug it in. When an employee couldve did the same thing and got paid for it . I've been to pump it up plenty of times with no issue but my past two times including today have been less than pleasing. read more

I had my son's 2nd birthday party here and they did not disappoint. He and his friends had so much fun with all the different attractions. Between the bubbles flying around, the balloons to run through, and the slides they never had a dull moment. And the staff was amazing! I would highly recommend this place for a toddler party. read more

Took my daughter and a friend recently, although the kids had a fantastic time, the facility wasn't the cleanest. The bathroom in the large play area smelled terrible! If it were cleaner I would go all the time! read more

This place is hit or miss... but it's not their fault... it's more hit or miss depending on how many crazy kids are there and how old they are... and of course whether the parents have taught their children courtesy. :o) The facility is VERY CLEAN. I was there just this past Friday afternoon. There were a whooping 4 other kids there. It was like we had rented the place out for ourselves. The entire time we were there the staff was diligently cleaning various areas of the place. And from the looks of the place, nothing is missed. I've attended birthday parties here and have mostly positive experiences with them. I think the "glow parties" (turn off the lights and everyone is wearing a glow necklace) are a little weird and should be done with great caution (just not age appropriate for some and could get dicey with older kids)... I noticed that they have expanded their food choices for parties (which is a good). My only caution for you is if you have younger children. Try to figure out when their "off" hours are. During peak hours, since it's all children up to 12 years old, the bigger kids are intermingled with the little ones. From my experience the bigger kids don't necessarily look out for the smaller ones. At least a few times my son has come slid down from the slide and the next child piles down immediately after instead of waiting for the younger kid to get out of the way (as they are supposed to). But like I said earlier, that's more of a parenting issue. I have just learned to follow my little ones around like a hovering parent whenever the older children are there. read more

The place was very dirty and all the equipment was old and ripped up.I would not recommend anyone coming here waste of money!

We celebrated my daughter's 8th Birthday at Pump It Up in Jacksonville. Everyone had a great time. It was very well organized. The kids loved all of the bouncy houses/slides and the employees made sure everything from the party room to the activities were ready. My daughter and her friends had a blast. read more

Had my daughter's birthday party here today and the staff was on point. They were expecting us when we arrived 10 minutes early and had everything planned according to schedule from start to finish. The kids had a great time and we'll definitely be back. read more

How much does a 3+ hour nap cost? $8.95! This place is so much fun for the kids! Their facilities are clean and well maintained, and there is PLENTY to do. When I first heard about it, I thought it was going to be just a cheap blow-up bouncing room in a warehouse. It totally exceeded my expectations. They have several big rooms full of different kinds of inflatable activity spots, along with kiddie rides, Foosball, air hockey, and a bunch of other activities for when the kids grow bored with bouncing. My 2 y.o. and I went today at 9:15, and he spent 2+ hours running around laughing, screaming for joy, and bouncing all the way! When we left at 11:30, he was pooped! Barely got lunch into him before he settled in for a good long nap. Parents, if you have been wanting to get some work done in the afternoon, but can't guarantee a good long nap time, drop $8.95 in this joint, and enjoy the feeling of finally having time to get to all those things that you've been meaning to do! read more