I had my oil changed at this shop for my leased 2023 Jeep Compass at the end of October 2025…read more Shortly after, on December 31, 2025, I discovered my car was leaking oil. When I returned to the shop, I spoke with Mike and Jared, who informed me that the oil filter was leaking because I had supposedly failed to get my oil changed within three months and needed to schedule another service. I clarified that my dealership recommends an oil change every six months. However, they insisted that dealerships use different oil filters and claimed that their advice was aimed at ensuring the car breaks down, so they can charge for repairs. This experience was not only frustrating due to the poor customer service but also concerning because of the inaccurate and misleading mechanical information provided. It felt as though they were more focused on selling unnecessary services rather than addressing my legitimate concerns. I cannot recommend this shop based on this experience. I will never go to this Valvoline or any other Valvoline shop.

Arrived at 7 and waited for it to open at 7:30, 2 employees there 1 was smoking. At 7:31 one came…read moreout and said they need 3 people for my oil change and they are not staffed and wouldn't know how long it would be for someone to get there. He was a smart ass too.

always have a good experience. If you really look hard, you can almost always find a 50% off coupon…read morefor conventional oil change or $25 off synthetic. My only problem I have with any of these places is working for the extra sales. I've had guys bring me an air filter that I replaced two weeks ahead of time and said it was dirty and needed replaced because it had a slight tint. My wife won't even go to get the oil changes anymore because she feels so pressured to do everything that these guys say"have"to be done even though her father is a master mechanic and does 90% of the maintenance himself. We do the oil changes so we don't have to bother him for small stuff.

If my last oil change were an essay that Valvoline wrote, I would mark it in red with a solid C…read moreplus. The technician that guided me in was super friendly, as is everybody here, typically. I visited on one of those amazingly frigid January days we get here in the Midwest and they had the heat blasting from above to keep the cavernous, window-filled garage warm. I've been here several times over the last couple of years and the process always moves quickly. Being able to sit in my car the whole time is a perk that keeps me coming back. They were shortstaffed, so I gather that was the reason they did not take a gander at my cabin air filter or try to upsell me on any other items, as is typical. Also skipped was guiding me through resetting the oil change reminder my car gives me. They verified that my headlights and signals were functioning properly, though. I used to think it was a plus that they checked the air in my tires, but when I left this time, I realized that three out of four of my caps weren't screwed back on properly. So next time, I will just have them skip that part and stick to doing it myself. I remembered to grab the discount that's always available: I utilize the synthetic blend, so I saved $15. If you use the full synthetic, it's $20 off. Google it or call the store and choose the option to have a coupon sent directly to your phone. Easy peasy - and one more thing checked off the to do list!

I have been coming to LTS Automotive for almost 9 years now for oil changes, state and emissions…read moreinspections, new tires, new brakes and lots of routine maintenance. This time was to replace the air conditioner compressor on my car. They did an excellent job on the Air Conditioner. It works really well now. They have a shuttle service to take you home so you don't have to wait there, which I found to be very convenient. The staff and service are great.

These guys have so much integrity, do every job right, and won't try to convince you to do or buy…read morethings you don't need. I'll never go anywhere else for service outside of warranty covered issues. Thank you LTS!

I have taken my cars her for the past 4 years that I went to Lindenwood University and they have…read morebeen nothing but honest and loyal to me. Not once have they ripped me off and they have always been very easy to work with. Even as a 22 year old girl, who knows nothing about cars, they have never tried to take advantage of me and have never treated me like I was stupid or lesser because of my knowledge on cars and the many questions I may ask at times. They don't try and up-charge us and only provide the services that we need and request. There aren't any hidden fees and, as precaution, I always check my receipts before check-out and leaving the shop to ensure everything adds up. I've never had an issue in the many years I have been personally bringing my car in. I even had some pretty major things done here from an engine issue to having all four tires ordered and replaced.

I went on 3/30/26. I left my honda accord at the shop from 8:30 am - 4:30 pm. I went in for tire…read morerotation and alignment. I was their diagnostic machine indicates transmission problem. My cat was making a whirling sound. So, I took my Honda to dealership where I am told, I need two new tires- sound gone, and recommend an alignment How did the tire shop miss it, i don't know. .. Yes, I called and talked the to Mark, who said I should have brought it back. You misdiagnosed my car and bring it back. I asked for the refund of the money spent another they did on the car for my inconvenience, and they have left me on hold. Said someone would get back to me but no has... buyer beware

Leaving 4 stars as the management was quick to resolve what could have been a 1 star review. My…read moreexperience wasn't great with initial visit. Team was busy, hot and miserable, and no all equipment working. However it trickled over to my experience as a customer. However, I called customer service. Manager / owner very quick to respond and resolve. Very polite and professional. Showed up at home to check over car, Had come back up to make it right and was a very difference experience. Thank you!

Second time I went to this place. It will be the last. Every time I'm there they tell me there's…read morenot somebody that is able to rotate tires or do some other service. There were zero cars that they were working on. And it was like I was putting them out to do their jobs. So lazy

I had Greg's auto service put a motor in my Sonata,2012, he charged me over $7000.00,, the car…read morecaught fire after 3 months, and the fire department said it was electrical. bit Greg wouldn't give me a penny back of my money and he said bring it back if I had any problems. he charged for a new battery , and an alternator, it was over priced . I don't recommend this shop. this was September 2025. RH

I called to try to get my xt5 in for service because the local dealer couldn't get me in until…read moreSept. I talked to Michael who told me I should check to see if my warranty was still active bc the repairs could be free if I took my car to a dealer. He was obvi correct and saved me potentially a ton of money! Michael easily could have just scheduled me and took my money but he didn't! He was super honest with me when he really didn't have to be. You can't beat that!! Highly recommend taking your vehicle to Greg's!!

We have been taking our vehicles to this establishment for decades. They are always accommodating…read moreand very fair. We're treated with respect and know we're valued customers. The men in the shop are extremely respectful and friendly. I would not trust my vehicles either any place else. Thanks Kevin and the boys!

An ancient garage whose waiting area and exterior could use some sprucing up and modernization, but…read morewhose prices are more than fair. Missouri was in the throes of the aptly named Devil's Front Porch season recently and mom's car was having AC issues: cold on the right side and warm on the left. Yeah, no. So I did some research while I was melting like a wicked witch and ended up choosing this place. I was able to get a fast appointment. The price was right. The people were nice. And now the AC is blowing colder than Third Winter. Lindenwood is an oldie, but a goodie.

They were so professional. They had to order a part, but we were under a time constraint, so they…read morepicked up the overnight shipping cost to make sure we got the car back in time. These days, professionals that take their job seriously and care about their clients are rare. Found my new go-to in car repair!

Very fast, efficient and flexible I'm guessing due to a clean and organized shop. Had me in and out…read morein a couple of hours.

In true St. Louis fashion, my front tire fell victim to a pot hole on my way home from work. Very…read moreoverwhelmed, I was able to get my car in that afternoon and get it back 24 hours later- they said it took longer than normal because they were able to get my same tire- just from another location. I was very impressed and all of the staff I interacted with very helpful considering I was very stressed and knew nothing of what to do. It's been a while since this happened and have had no issues with the new tire!

A truly phenomenal experience, especially Jeremy! Got me right and rolling in great time!read more

My father in law has taken his vehicle to Fred's in Wentzville regularly for quite a while. When I…read morebought it from him, I continued to take it to Wentzville and was always very happy with the svc I received. When I figured out they had a st charles location I was happy because it was closer to home. The car was overheating so I took it to them. The said they ran a pressure test, it was my head gasket(s), and would cost me $6000.00 to fix. I then took it to another mechanic who ran a pressure test that clearly showed it was just a water pump and it cost me under $500. So they either never ran a pressure test, and just made something up, or they have no idea what they are doing! Either way, I will NEVER give them another dime of my money.

I have a 1999 Dodge pickup I often drive to our MO farm with. Had a warning at a gas station it…read moreappeared to be leaking fluid. I could not get the hood up. I drove to Fred's mostly because they were close. So glad I did. After only a few minutes wait the manager and mechanic came out to check the truck. The mechanic checked every thing and reassured me I could drive safely home. No charge! Definitely stop again! If stranded on I 70 going to them!