I have been coming here for my dog to get her dog food and any other necessities for my dog. This…read moreis my go to and they haven't disappointed me yet. I love that you can earn points that ends up getting you rewards for money off on your next shopping trip. The store was clean despite animals being able to be brought into the store. I typically try to let my dog come here on my trip just so she can get out of the house which she does pretty good here. I love how they have poop bags inside the store in case a dog has an accident inside the store then the owners can clean it up. Customer service is great and prices are very reasonable. I love that you can order on the app and do a pickup either in the store or sit in your car and they will bring it out to you. If you have pets than you should definitely be checking out PetSmart for your pet's needs.

At other locations, I've had staff call ahead if they're short-staffed so I could reschedule -- but…read morenot here. They wasted my entire day without any courtesy or communication. I told them I'd be waiting in my car since I live over 30 minutes away and had a haircut at 3 PM. They assured me my dog would be ready in 2-3 hours. I went grocery shopping, ran a few errands, and came back at 7 PM -- only to be told I'd still have to wait another hour. When I said this was unacceptable, I was told they were short-staffed -- something they could have easily communicated before my appointment. Instead, they kept my dog for four hours and only gave him a bath -- then charged me for it. Their general manager, Cynthia, was not there. Instead, I had to deal with Conner, another manager, who argued with me and claimed I came back later than I did. No one apologized for wasting my time or for failing to communicate. I will never return to this location and strongly suggest you don't either

I purchased what I thought was a toy poodle and after having the vet confirm because of my babies…read moresize, he is indeed a mini poodle. My issue with Happiness is the initial conversion with the manager is she basically stated he's yours now. My puppy is 14 pounds 2 ounces and the average toy is 6-8 pounds. My baby is clearly double the size. I was told his paperwork says toy and that his size is due to genetics and they won't honor anything pertaining to him. All of his paperwork states AKC toy and that is what Happiness is standing behind. BEWARE

Happiness is Pets started in Schererville, IL in 1987 and recently expanded into Indianapolis with…read morethis Castleton location set at the end of a strip center directly across from Castleton Square Mall. While the name is Happiness is Pets, they offer only puppies. This includes over 50 breeds, though my guess is there were about a dozen different breeds on-hand when I visited here in Indy. Happiness is Pets works with Purdue University's Canine Care Certified program, a certification program for care that goes beyond required national standards. Happiness is Pets notes that they do not use puppy brokers. Their breeders are all USDA approved and many are visited on a monthly basis by the company. All of their breeder's kennels are required to have direct access outdoor runs available to the puppies 24/7. These runs open up to larger social areas around 2500 square feet with their largest one being three acres. They have a strong emphasis on dogs that are socialized with other dogs and with humans. The vast majority of the dogs I saw today were purebred. In terms of accessibility, there's a ramp at the end of the sidewalk for this strip. It's right next to Happiness is Pets. The front door sticks a bit, though I could open it. The shop itself has a very open concept and is easily accessible. The cages weren't particularly great for interacting with the puppies - somewhat disappointing, though these are still puppies and learning. Each container was quite clean and well-kept. If anything, I'd say the shop was a bit sterile. Each puppy was named with a brief description offered of the breed and ideal situations for it. There were 1-2 employees working the floor and one behind the living areas doing a round of feeding. As this is not a shelter or rescue and many of these dogs are purebred, prices were typically for purebred puppies and ranged from a few hundred up to around $4,000. There were a handful that were on sale. I was greeted upon entry and offered help one other time. There's an obvious effort to project professionalism given that all employees wore scrubs. Happiness is Pets offers a 4-year health warranty on puppies along with a willingness to cover any vet care (using in-network providers) if an ailment surfaces within the first 30 days. You can also get a free wellness check-up within you and your puppy's first seven days. I liked an awful lot here, though found the selection leaned toward the family and trendy doodles and similar. I recall seeing a beagle, a French bulldog or two, one miniature dachshund, and maybe something else but I was struck by how many doodles were in the place. The employees were friendly, though as I was watching the employee feeding the puppies I was struck by the lack of interaction. I realize it's a job, but for a business that emphasizes socialization it seemed like feeding time would be a time when that happens. There was one puppy, in particular, who was incredibly excited to see this employee but the employee just quickly put the food in and turned around. I found the interaction weirdly lacking (especially when it was obvious a customer was watching). The containers/cages were definitely nicer than most pet shops and a tad larger than most. They also had some supplies on-hand. I didn't count how many puppies were present, but essentially it was two sides of the shop with rows of two on each side. Again, these are all puppies and not any full-grown dogs. There's I believe four individual areas right in the middle of the store that are ideal for human/puppy encounters. There's an awful lot to like here and an obvious effort to work against pet store stereotypes. However, there's also a lot of sterility here and the lack of interaction with dogs along with employees who don't seem to do so bothered me. All the dogs I saw looked healthy and for the most part were free to be either energetic or relatively chill, however, in a store with "happiness" in the title I suppose I expected a little more happy in the atmosphere. I'll likely return in a bit to get a better feel as they get settled. While I tend to agree with most that shelters and rescues are preferable, for those seeking a purebred this is certainly an option and there's a certain benefit to having a strong warranty. My favorites this time around? The beagle and the miniature dachshund, though a couple of the doodles did seem particularly interested in the wheelchair. It has been awhile since a more traditional pet shop owned up. It'll be interesting to see how the area responds. At the very least, check it out if you're in the Castleton area.

Purchased a cockatiel from here, Mark took care of me. Will come here for all my bird needs, thanks!read more

I purchased a large bird, a Green Wing Macaw from here $5,500…read more We would come up every week to visit during weaning (about an hour and half drive one way). Their expected lifespan is about 80. We breed birds, but not him, he was a pet, my pet, my baby. Last May I had to put him down due to a disease, PDD. This is spread through saliva and fecal matter, but since he was housed alone none of my other birds could have gotten it from him, thankfully! Our vet who informed us he probably got it during weaning from a breeder using one pipet between birds during hand feeding times. I spoke with Bird Fever's Vet, Dr. Dahlhausen, along with the vet Hei Hei was being seen at, Med Vet Hillsboro, OH, that recommended we put him down at the age of 3! This was a humane decision and I (and both of our vets stand by it) in-spite of how much it hurts me. Hei Hei was a good bird, but they wont provide a replacement bird, or even a refund on the price. I can't seek legal recourse due to the "warranty" only lasting a year, regarding the sale. We did our due diligence we did the autopsy after he was put down, we were broken and it took me time to stop crying to let them know what had happened, and finally to reach out and ask for a refund or replacement bird for the one who was ill. Bird Fever's response to me was devastating and rude! The Audacity to tell me it wasn't a death sentence, and my terms were out of date, in-spite of me getting information directly from not only my own vet but one who is theirs as well! Mind you PDD can lay dormant for years, and is often found in the first 5 years an infected bird can have this disease and only be a carrier. This means their aviary is infected with PDD. This is exactly what Bird Fever told me: "First, I am sorry to read that this happened. As for the health guarantee, it is not a lifetime guarantee. We guarantee the birds to be healthy and free of disease at the time of purchase. You took the bird to an avian vet when it went home, and the vet signed off that the bird was healthy and free of disease. If there was a problem we would have been notified, then. Once the bird leaves the store, we cannot control what happens to the bird or what it is exposed to. As far as PDD is concerned, I am concerned that you went to a vet that is not knowledgeable in regard to the disease. Your terminology is outdated and most of your statements about it are incorrect. PDD is an expression of avian ganglioneuritis, or AGN. AGN is a neurological condition that expresses itself in different ways with PDD being one of the ways. The unfortunate part is if it was PDD, it is very treatable and is no longer a death sentence like it was years ago. There is no test for PDD as the only way to confirm the diagnosis is through histopathology. The only way to do that in a living bird is a crop biopsy. Unfortunately, I can't write everything there is about PDD in a Facebook message. I will gladly talk to you about this, or I can refer you to our Veterinarian for more information."

Never felt so disrespected by employees before. Yesterday I was asking for help from this girl…read moreemployee and she straight up said "I'm not going to talk to you ask her over there". Then proceeded to go on her phone. My hearts broken I fell in love with one of their animals and saw it before closing where the 2 employees REFUSED to let me get the animal with 0 reasoning. They closed up the store and I went home but today I woke up at 8:00 and was waiting outside of the store until they opened at 9:00 determined to get my dream animal. Walk into the store and it's gone. Very been so sad and disappointed. I'm confused how and why it's gone when they closed up as soon as I walked out and I was their first customer of the day. I talked to their boss and got 0 explanation just got told "Sorry for your experience" and that he can reach out when they stock back up in the animal I want. But that's not the point. I was refused service for NO REASON and extremely hurt and saddened by how they acted with me. I'm almost 100% convinced it had to do with racism. There was 2 white customers and the staff was helping them with a smile but when it came to me they refused to even speak to me and went immediately to their phone. I will never come back here again. I miss what I thought was going to be my baby (the animal) and now it's gone :(.

Went to Fishers from the south side, we are boarding our dogs in September, so we wanted to get…read morethem all done together. The check in girl was pleasant and you could tell she loved dogs. The vet assistant looked mean and wasn't very nice handling our dog, she let her rear back and almost flipped on her back, luckily she didn't fall backwards. The vet lady wasn't very friendly either. They did our one dog and said they couldn't do the 2nd one because she was trying to get away, they wouldn't let us help calm her and said she has a fever anyways (how did they get a temp if she wasn't cooperating). So we went to another place which was way closer, and everyone one was sooo friendly, they let us help and miraculously our dogs didn't have a fever-will never go to Vetco again. And Petco and Vetco should look into the vet and vet assistant for complaints, because I can't imagine we are the first ones complaining. The check out guy at the front of the store was very nice though.

ALWAYS friendly and knowledgeable staff! Great coupon offers. Our two dogs love to visit!read more

This shop is always well stocked with pet foods as well as other 'goodies'. The staff are always…read morefriendly, helpful and knowledgeable. Our 2 pups and our aging kitty are constantly pampered with food & 'gifts' from this shop. In addition to great in-store experience, the online ordering and curbside pickup are seamless.

Took my lil fur baby shopping for a new bed. This was our fourth store and we found one he loves!…read moreThe small dog bed selection was limited, but had exactly what B was looking for so it was paw-fect; he was happy! The staff was helpful, checked in to make sure I was finding everything and to answer any questions... at checkout they shared the return policy (tags on, great condition beds can be returned/exchanged). Moments after placing the bed on the bed, B climbed in, got comfortable and fell asleep! Haha, annnd... it's his now, no returns needed. If you're in the market for a dog bed I highly suggest the donut style; it's Bentley approved ;)

Such a wonderful pet store! The staff were incredibly friendly during the entire visit. They…read moreasked my cat's name, offered him treats, and were very friendly with him. The inside was very clean and organized. They also had an area where you could bathe your dog if you wanted.

Visiting the area walked in and was blown away at the setup and the availability of plants and…read morefish. Too bad they aren't closer to where I live. Would be there regularly would definitely visit again when in the area!

I am possibly looking to get back into the aquarium hobby after 30+ years since I last was into it…read more So I looked up shops in Yelp and The Reef jumped out, especially since I was going to be stopping by Sullivan's Hardware today to pick up something. The place was really busy, but I was able to speak to a very nice young lady named Evelyn (I believe... I'm extremely bad with names, but think that was it. If not Apologies). She really took the time to help me catch up on some of the changes in the hobby and focus in on somethings I think I may like. I have more research to do but will definitely be back when it comes to make some critical decisions and buy some of the key components such as aquarium itself, substrate, filtration, etc. Really appreciate the time she took with me. I'm not an expert to be able to "grade" The Reef like some may be able to, but I can speak to how they treated me today. The Reef seemed to have a depth of products to help someone just starting out at a small scale, to the very experienced hobbyist looking to go to the next level or the advanced aquarium keeper who needs to pick up some specific item. (I took the pics to help me remember some of the items I was looking into but figured they would be good for this review as well)

I went in here to wash my dog No line no wait…read morePretty easy to access anything. I will be coming here to wash my doggie since "winter is here"

Called about a walk-in appointment for nail trimming. They told me to be there at a specific time…read more I asked if I needed an appointment, was told no, that as long as I showed up at the time I would be seen. I showed up 15 minutes earlier and guess what? "We can't see you because you don't have an appointment, earliest we have is 3 days from now." In the meantime, my dog is stressed and whimpering. Then they tell me they can't see me because I needed my dogs rabies vaccination record. Hey, I get it, you have to comply with regulations. Wouldn't that be important to mention BEFORE I drove there with a dog having a panic attack? It does not take a PhD in law, education, Russian Lit, or anything of the sort. All it takes is: "Make sure you have an appointment and you bring the vaccination records with you, otherwise we will not be able to see you." There, I did the heavy lifting for you guys. It used to be the best place in town, now I would not recommend it to anyone.

The staff at this location are all so kind and knowledgeable. They're amazing at offering…read morerecommendations, and their return policy for dissatisfied pet opinions is amazing. I recently had a pup going through chemo, and they were great at helping me figure out how to best support her nutritionally. I love that you can check online for what they have in stock at any time as well. Hollywood Feed absolutely has the best food and treat options for my dogs, and their toy brands are fantastic for my more aggressive playing large dogs. Personally, I won't shop anywhere else going forward. I will note that parking at this location can be a bit difficult during busy times of the day/weekend, though it doesn't deter me. I try to go during the day or early on the weekend. There are a few 15 minute parking spots right out front, and they also offer curbside pickup and easy delivery.

I first started visiting Hollywood Feed several years ago when I adopted a pup who had been used to…read moreFromm food. Hollywood Feed is the only area store that carries the entire line of Fromm food, and I have purchased several varieties of both dog and cat food. The best thing about Hollywood Feed is the employees. They are extremely knowledgeable about pet nutrition, and make great recommendations. Holly Feed offers free same day delivery which is super convenient. If I run out of food or treats and I'm unable to stop in the store I can order for same day delivery.