We had an issue with one of our cats using our formal room carpet as a litter box. There were 30 pee spots that needed to be treated! Mike Stinson was our technician and I found him to be very knowledgeable. He not only took his time making sure every spot was properly treated, but he also explained how I could best treat new spots as they appeared and what might be causing the cat to exhibit that behavior. By the time Mike left, the pee smell had been replaced by a pleasant citrus scent. Even after the carpet had dried, we couldn't even detect a trace of pee when on our hands and knees with our noses to the carpet. (It should be noted that we had this problem before and had replaced our regular carpet pad with a waterproof one and replaced our carpet with a child and pet resistant carpet with a waterproof backing. That surely helped!) I will definitely be asking for Mike for all our carpet cleaning needs in the future! read more

I'm pretty granola when it comes to cleaning. I was searching for carpet cleaners that didn't use chemicals since I have two small children. I was so happy to find that Pure Clean uses deionized water to clean and I was sold. Eric was one of the nicest people I've ever met! He had such good energy about him. He was very honest and helped me understand the carpet cleaning process. His work was so thorough and I appreciate how hard he worked!! I will be using their services again for cleaning upholstery, rugs, and possibly grout. Thank you for making my move into my new home a pleasant experience! read more

He had best work on my carpets. My home is looks nice after he finished their cleaning. The price was more than another company gave me quote but he did the best and definitely for next time I will work this company again. read more

These folks did a great job . We had them clean our basement carpet and a couple of rugs. The rugs look nice and the carpet looked fresh as well. They picked up and delivered our rugs and all were professional. We are going to be using them again for hypoallergenic cleaning of the carpets as well . read more

I've used Pure Clean three times. They've always done a notably better job than other companies, but this time they really went above and beyond. Right before they came I noticed a huge puddle of blood from my dog who is very sick (dog is now at the vet and on the mend). The puddle had been there for at least 48 hours, and was dried up and brownish color. Brandon worked super hard, and got the whole thing out. I was so impressed...I thought we might have to replace the carpet. I will always use Pure Clean!! read more

Extremely disappointed in the service provided! Wish I could give no star. I had not used them before but saw that they had high ratings through Yelp. My carpet is of high quality, newer, and only walked on without shoes. After they finished the wear areas appeared to have been bleached and no longer match original color of carpet. Therefore, it is now necessary to replace three rooms and stairs! I have brought this to the attention of crew and the manager Cory, through photos and letter. To date there has been no resolution. read more

I recently had my master bedroom carpet cleaned after a remodel in my home. I voiced to the cleaner that we have a dog smell in there because we lived there during remodel. He re-assured me that their products would eliminate the odor. when he was done, it seemed to look good and smell good from the deodorizer he sprayed on it. a few hours later, it just smelled like wet dog... I also noticed that their raking fuzzed up the top part of the carpet. When I spoke to them on the phone they wanted to come back, but I did not want any more fuzz on the carpet. It was only 1 1/2 years old and very expensive carpet... I simply asked for a discount because it still smelled like dog. The lady said she would talk to her Mgr and call me back.. Its been Crickets ever since.. I paid $275 for one room.. Hoping to have it smell clean and fresh... That didn't happen I have since had another company come and clean it, removing the smell.. read more

We were super pleased with the service and quality of the cleaning! Very efficient and professional! Thanks! read more

Yes, they use only water ( well, plus a "de greaser" that is sprayed on prior to cleaning), and there is no residue left behind, but truthfully, it didn't get the carpets as clean as a traditional method. Plus, there was supposed to be a "turbo dry" included in the package. There was one small dryer, left in place for maybe 15 minutes. Not nearly enough time or air flow to dry the whole room and the hall and the carpet in another room. Very nice guy ( Jon), but the end result was not worth the price. read more

I've never been inclined to write a negative review on a business, until our recent experience with Pure Clean. We contracted them to clean and color seal our tiles. Despite the initial agreement to provide color sealing, they showed up informing us they were unable to do this service. They cleaned our downstairs bathroom floor tiles, but they looked very similar or even worse afterwards, since the dirtier parts of the tiles were more distinguished. It was then recommended to us that we redo those tiles - then why did we just pay hundreds of dollars to have them cleaned? The results on the upstairs bathroom was better, since the tile is much newer, but in the process they removed all the existing floor grout in the shower, then informed us we'd need to re-grout the shower ASAP. I asked the employee if they do this service, and he said they didn't. The employee had to call his superior to get clarification if they did re-grouting, which didn't inspire a lot of confidence. Still, the only reason I'm giving 2 stars instead of 1 star, is the employee who did the cleaning was very friendly and pleasant to have in our house while he was doing the work. In the end, we were left with a thousand dollar bill, and one of our bathrooms looks arguably worse than before. They were able to successfully clean our shower, but that's something we could have had done at a much lower price point with another company. Now, we're left with the unforeseen expense of re-grouting the shower. The main reason I'm writing this review, however, is the lack of care or concern that this company has for its customers. When we got in touch with the front office with our concerns, we were met with little concern or desire to rectify the situation. We suggested that we could work with them to at least get our shower re-grouted, since this was not an expense we foresaw, but they declined. It is pretty clear that after the check was written, we were no longer of interest to them. Not at our request, the owner was alerted to our dissatisfaction, but disappointingly he also decided it didn't merit any sort of solution. The most I can do as a customer is to never use this company again, and also recommend that you employ another cleaning company, who cares just as much or more about customer satisfaction as they do about profit. read more

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Bad Experience ! I recently hired Pure Clean to remove stubborn stains on my shower grout. I had already tried several products so I asked specific questions about their cleaning process before scheduling. I was told they get excellent results. Without asking me the size of my shower, I was told the price would be less than $200. The technician carefully examined the shower and said the grout would clean up beautifully. The price would be $725 (with coupon!) including sealant. Wow!! That price seemed outrageous. After some discussion/trusting the technician's expertise, I had him move forward with the cleaning, confident the stains would be gone. I took a quick look at the tile after the cleaning and it looked much brighter. The sealant was applied. I could still see some original stains but was told it would look better when completely dry. Unfortunately that night the original gray spots were still visible. In the morning I called Pure Clean to let them know the $725 cleaning did not remove the spots we started with. I sent photos which they couldn't argue with. I was told the owner would come over when I returned from my summer trip. It took 3 calls to get Ben, the owner to schedule an appt. He showed up and tried another product with a small bush. That didn't work. He proceeded to tell me my shower looked beautiful and talked in circles for nearly 40 min. about the spots which he saw when he arrived and now he didn't see. He insulted me and I asked him twice to leave my house. He never once offered to take a dime off of the $725 I paid to have the stains removed. The customer service he claims on the website was laced with rudeness. I am thankful my credit card co. is dealing with him now. read more

We had a carpet cleaning done for our new condo. Our carpet looked clean after they shampooed a carpet, but the smell of the carpet got worse. I emailed them about my concern. They told me that they can come over and inspect the carpet again. They also recommend to buy order treatment service to get rid of the smell. Why???? Their service was not cheap! And after they shampooed the carpet, odor got worse! Around the same time, I made an appointment with another carpet cleaning company to clean our old condo's carpet. Our old condo had older carpet than our new condo. Another carpet cleaning company did a lot better job than Pure clean carpet with cheaper price. Also, I really didn't like the reception lady who I talked to over the phone. She was rude. I gave them 2 stars instead of 1 star just because the cleaning technician was nice person. read more

Had two sofas cleaned back in December 2015, unfortunately neither looked better after they were done, very disappointing. Technician was friendly and courteous. Set up a return visit to have both sofas recleaned and still were not in better condition than before they were cleaned. Worked with Donovan, who came to view the sofas and saw the streaks, and unclean piping - he offered to come clean them again - we were not interested in a third attempt. We requested a refund and were only offered a $50 cleaning voucher on a future cleaning. Not interested in a third attempt to clean something that should have taken one time or even a second one to fix. Needless to say, we will NOT be recommending them or using them in the future. read more

This company is amazing. I can't believe how blown away I am at how new my carpets look! I didn't think Pure Clean would make a difference. I have had other carpet cleaners before & ended up very disappointed. My friends swear by them, so I gave them a try. No more pet accident spots & no more lingering odor when you walk by. The gentleman was so kind, professional & on time! He called me on his way which was nice. I didn't feel pressured in the buying process what so ever. I will continue using them & send my friends their way as well! Thank you Pure Clean! read more

The cleaning process was painless from setting up an appointment to the cleaning day. Eric came on time. He cleaned my carpet meticulously and paid attention to dirty area. My carpet is now very clean! All dirty spots from my dogs disappear. My carpet looks like new. Thanks Pure Clean! I highly recommend this company to anyone! read more

Wow, what clean, fresh-smelling carpets I have now! Vince even cleaned an area rug that I thought was a goner, and it looks great. The carpets dry so fast! This was my 2nd time, and I'm a raving fan! read more

Great service! On the day of, your tech, Nathan called to tell me exactly what time you were coming, and he did a very thorough walkthrough of the house with blacklight and all! The carpets are looking nice and clean! read more

We hired Pure Clean to clean the carpet in our 2 living rooms and on a staircase. I only gave 3 stars due to two issues. They were supposed to arrive between 11a and 1p but didn't show up until 2p. Also, exact square footage was given during scheduling but once technician viewed the space the price increased from $183 to $279. Otherwise I'm happy with the service provided. read more

After several email exchanges with the owner, I am inclined to write an update on my review. The fact of the matter is, the owner nor I were present during the service so we are counting on secondhand information shared with us. Like I mentioned on my review, I was pleased with the carpets and would definitely have Pure Clean take care of my carpets in the future. Will look for someone else for the hardwood floors. read more

Wow my carpets are white again! Best carpet cleaning I have had in years. Im ready for my Christmas dinnr and New Years guest!

Pure clean has done a great job cleaning my carpet on two jobs this year. The first, Dog Poop: yep our golden retriever puppy didn't eat a cube of butter he ate the whole Costco block. I thought we were going to have to replace our light beige carpet. They came out next day. When I was disappointed that some residual smell and stained wicked up after the cleaning had dried the owner offered to come back and Spot treat the area to keep me as a customer. 5 STAR service on that one. Second problem: water damage. This issue I thought for sure would require us to replace the carpet. Unbeknownst to us the dehumidifier in the guest room had been overflowing for days maybe even weeks. I absorbed as much of the water with my housekeeper as we could with every towel in the house. Then put fans in the room to dry it out. Unfortunately, it left water damage stains that were dark tea brown on our light beige/cream carpet. I freaked out. We also were strapped for cash that month. I called around to compare prices but although other companies cost a bit less I didn't have confidence they would do as good a job as pure clean. When pure clean offered a coupon deal I jumped on it. Again they came the next day. Huge points on prompt service. However, now the stained water damage had been solidified in the caret for weeks making it tougher to fix while I waited for a coupon. They came out cleaned the water damage and made it look great. Saved the day and we didn't have to replace the carpet and got the moldy smell out of the room too. It's a company that comes with a dry clean van or truck with a hose thingy. It does a better job than a company who uses those spin a circle upright machines. The water temp they use is hot enough to kill mold, bacteria, etc. I think its 220 degrees. It's also pure water I think so no crazy chemicals to worry about if you have babies or pets. read more

Best carpet cleaning job we have ever had. Expensive! But well worth every penny that it cost. Brandon was very professional, honest, and thorough in the job he did. He was able to get stains out that 3 cleaners before him had not been able to do.. we have a 27 year old carpet. It is in good shape, but Brandon made it look new. Thank you. read more

Fast service, courteous, however didn't remove stains: I am impressed with how fast they were able to schedule and even arrived 10 minutes before time on Friday morning. The technician explained the whole process, used shoes cover to walk over the house and laid over protectors. Price was decent, might be above average. After the work was done, carpet was in better shape than before and looked great. However, they were not able to identify the stains and were not able to remove them. read more

Absolutely Top Notch! If you have "pet issues" with your carpet or you are just looking for an absolute professional- you've found him! Ben with Pureclean is far and above any carpet cleaning company I've dealt with, and trust me- I've dealt with them all. Ornery Shih Tzu's and a rental home will get you acquainted with carpet cleaners real quick. Pureclean is exactly the type of business you would want to come care for your floors, whether you have "pet issues" or simply want to keep a clean and healthy home. The Pureclean system is unmatched, from the special- purified water (not bummed off your hose), to the environmentally safe and effective products used that leave your carpet clean and smelling fresh (not perfumy ;) Last but certainly not least- Ben's utter professionalism, consideration and compassion. As a small business owner myself, its very important that I spend wisely while trying to support local businesses. I can whole heartedly say, Ben with Pureclean makes that easy! Thank you Ben read more

Zeb from Pure Clean cleaned our carpets and couches today. He showed up 5 minutes early (great!), explained the method Pure Clean uses in detail (no chemicals and therefor no harsh odors after cleaning) and did a fantastic job. Couches and carpet (both well used) look like new and the house looks and smells fresh and clean. I'd give Zeb and Pure Clean 10 stars. read more

Vince came out a couple minutes early! Never hear that about a contractor-type-person. He took a look at our carpets, made a few suggestions then quickly got to work. When my wife returned home, she was thrilled with the results. Thanks for a job well done. read more

We had our tile floor cleaned and sealed it turned out amazing! Eric was amazing as well. I'll definitely be calling them again.

Extremely impressed & satisfied with Pure Clean! We needed a large amount of carpet cleaned and shopped around at many places before going with Pure Clean. Their product & service seemed impressive to us as we have children and wanted something "eco" friendly without the lasting residue and smell of chemicals. The technician who came out was prompt & professional with the quote and got to work right away on the cleaning. The carpets & couch look fantastic and dried quickly. No smell, residue, or anything concerning to pets, kids, etc. after the cleaning. Would defiantly use again & highly recommend! read more

After being no showed by another company, I called Pure clean and Im so glad I did! They got me in the very next day and Tyler did an amazing job. My carpets were super gross but he managed to get out all the stains and make them look brand new! Not only do the carpets look great but the grout in my tile is white again! I thought I was doomed to white tile and grey grout forever, but Tyler is a magician and I am so pleased with his work. I would highly recommend Pure Clean! read more

I was very pleased with your service- you were friendly, professional and on time.You explained everything clearly and carried out the cleaning effciently. My carpets look great and it's wonderful to get that done without harmful chemicals. I would give 5 stars, but I was told the carpets would be dry in about an hour and my shag pile carpet was still wet 14 hours later. It was a minor inconvenience and I will definitely use them again. read more

Fantastic experience. Don't doubt hiring them - you will be extremely satisfied. Super timely, incredibly nice, and the carpets look lovely. Since we have multiple pets and a baby due any day, I was looking specifically for a cleaning service that wouldn't leave any chemical residue in the carpet or impact our air quality. Of course, those same lovely pets can wreck havoc on carpets - but after PureClean was done, they turned out beautifully. Plus, since the process is so gentle, I didn't feel the need to evacuate the house while he was cleaning. We will be using them again. read more

I was shocked and amazed at the work Pure Clean did, right from the start. The call taker made me feel that she wanted me to be happy and when the team got here I was on the floor, they spoke to me like I was just like anybody else, and if I didn't understand what they explained they found new words so I was fully informed. I watched them work and is was like watching a dance and the machines they used were in outstanding conditions and I could see the how much the suction work, I could visibly see it slightly lifting my carpet. Those carpets had not been professionally cleaned in 13 years. The best part is how nice my carpets smell and walking on them is soft and they feel clean....almost like clean sheets. I will use them again without a shadow of a dought. Honestly you couldn't go wrong working with them...no stress and a outstanding clean, what more could I have asked for. read more

I had discovered an area on my carpet where there had been numerous "kitty accidents". Pureclean sealed the subfloor, replaced the piece of affected padding and thoroughly cleaned the carpet in that area. All was done and fresh as a daisy in 2 hrs.! read more

I have worked with Pure Clean on 2 different occasions to clean my apartment flooring. I worked with the same person both times and was more than impressed and pleased with the service and outcome. The staff are very professional and friendly. I would highly recommend for carpet cleaning! They normally have deals through out the year. Recommend getting on their mailing list for discounts. read more

Due to time constraints, I needed service the very next day...I got it. I was told my window would be between 2 and 4. The driver actually called to let me know it would be closer to three...he was here around 2:30. He couldn't have been nicer...to me, my husband, our curious 7 year old, AND the dog. Did a fantastic job on the carpets. I would recommend them...ask for Brandon! read more

I used this company twice and was very happy with the results and the service. I would definitely use this company in the future. Nathan did my apartment carpet cleaning move out and Conner did my carpet for moving into my house. Yes, I had to do it twice! They were professional, friendly and efficient. Thank you! read more

I have had my carpets cleaned by Pure Clean several times and would not choose any other company to handle my carpet needs! They have the most up to date sophisticated equipment and stay up to date on the latest techniques in carpet care! When I got a new puppy and she had several accidents there was no doubt in my mind Pure Clean could get the smell out! Thank you Pure Clean! You will always have a repeat customer in me! read more

We had Pure Clean come out and take care of our carpets when we moved out of our home. They were prompt, thorough and incredibly professional. Our carpets turned out beautifully and the price was very reasonable. Top notch company to work with! read more

Best carpet cleaning I've ever had. They promptly scheduled my service. Brandon arrived on time, was courteous & knowledgeable. He explained all cleaning options but didn't push me to upgrade. I chose the Silver option (least expensive), due to older carpets that we may replace soon. Brandon did an amazing job... got all the tough stains out that other carpet cleaning services have not been able to get out! Thank you! read more

Recommended and used by our real estate agent, so thought we'd give them a try after poor cleaning by another company in the past. Wanted our carpets to look "like new" for selling our home. Tyler was the technician and was very professional and friendly. Did a great job in protecting wall corners and sealing off our front door on a cold day. Soiled areas from foot traffic and our outdoor dog were cleaned very well. read more