I would give zero star if I could. I took my car there for an oil change, Doug seemed super nice, told me a lot about his experience and all that. I had been happy with their service until I found out what they did to my car. Turned out they put an oversized drain plug on my lower oil pan without mentioning anything to me. I didn't find out until after my next oil change, the other mechanics told me about the oversized drain plug getting stuck in the lower oil pan and my only option was to drop $600 on a new oil pan. Oh yeah I stopped by 3 different shops and they all said the same thing so I know it was true. I called Doug and confronted him, guess what, he was like "We never used oversized drain plugs, I don't know what you are talking about" and that's about it. Well, I did my own oil change when I had a garage prior all these nonsense so I know who did it, what can I say? read more

I would give zero stars if I could. Originally went for oil change and tire rotation and that experience went well, then went back to have him fix the a/c in my car. He replaced the air compressor and a belt, $900 later and it still didn't work. Brought it to a new mechanic, who knew what he was doing. The wires were put together shotty and there was no Freon in the car. The new mechanic said I shouldn't have even paid him. I don't recommend him for anything other than an oil change. He was a nice guy just didn't know what he was doing. read more

Pure Platinum Automotive - The shotty wire job. - Car Inspectors Near Me - Sunnyvale, California

I recently got my AC Recharge by Doug. I called him up and scheduled an appointment. He got me in at the exact appointment time. The turnaround time was within 1 hour or so. I did not lose any time since Doug told me how long it would take. My AC is blowing cold again. I would definitely recommend his service. read more

It's our second time at Doug's auto shop and it's our only and favorite auto shop in town. The best part about pure Platinum is that Doug is not the owner, also the front desk and technician himself. When the first time I knew this place from my friend, I called Doug. It's so great he anaylized the possible problem and gave me an rough idea of what I expect to pay, comparing other body shop only asked me to bring in the car and provide the quote. Also, we found Doug did an awesome job with a very decent price. He's transparent about the price and labor, letting you know which part he's replacing or fixing and telling you the labor he asked. Doug finished work pretty quickly and we found he's confident in his work he did and also personally he's a great guy to talk to. read more

There are few things in life we all need, someone you can trust, like a good doctor,dentist or a mechanic. Doug is that kinda mechanic, he listens to you, he's experienced, he's professional and very fair pricing. My wife and I have been going to Doug for 3 years with our Tacoma and Corvette Doug has always done great work...including showing pictures of the problem when appropriate ....which is very helpful. From a simple oil change to troubleshooting electrical bugs on the vette. We have taken our cars to several other mechanics in and around Sunnyvale and Doug has been by far the best. read more

Doug Duncan (owner) is a wonderful and responsive mechanic and the guy you want to call when your car is acting or sounding weird. He listens carefully (after he ANSWERS THE PHONE HIMSELF), is reasonably priced and honest. He explains options, timing and cost. He has told me whether or not my car was safe to drive (twice) and has earned my trust. The two issues we had with our sweet car were completely unrelated and he saved the day. Doug should wear a cape. A very tasteful cape! read more

I called and made an appointment yesterday. I have taken 4 cars here in the past and thought they had great service. I drive to the appointment, half an hour out of my way in traffic. I arrive and Doug decides to tell me then that he raised the prices by $20. What an ass. I left and I am now having it done at Precision Tune. read more

They are as incompetent as it gets. I took my car for a brake job, they took 2 weeks to complete it, and it was done poorly. They cannot distinguish an outer pad from an inner pad, and during the brake fluid flush they let air enter the brake lines. They stopped answering the phone after the third day, I had to call around 6 times a day to get ahold of someone to get a status of my car. Stay away from this shop if you care about your car. read more

Met Doug to fix my 2007 VW GTI having some oil leaks. Had several of those reported by a dealer which I thought were serious enough to be looked at. Doug and his team took a look at it and found that there was only one leak in it. He fixed it and another issue which he found for a very reasonably price. Fast and professional. Also took it for a follow up, and he looked at my car without any hassles. read more

My 2009 Honda Civic was making lots of noise and needed the rear wheel bearings replaced. Doug was very responsive and helpful. I reached out initially through the Yelp quoting request and received a reply in less than 30 minutes. The price I received was fair and the work was completed very quickly. I would definitely recommend this shop! read more

Doug is awesome! He replaced the engine in my car. He gave me a great price, installed quickly, and he did an excellent job. Thank you Doug!

Doug was incredibly helpful and made my repair easy to deal with. My Prius C was having a problem with the cooling vent for the battery and he knew exactly how to fix it. He responded to my quote request within minutes and had the most affordable estimate I had received. He was able to make me an appointment for that day and provided me with an estimate of length of repair. I dropped the car off and it was ready for pickup at promptly the time he estimated and the total cost was exactly what he quoted. The entire experience was efficient and effortless. I would absolutely recommend this shop and plan to come back for future maintenance. read more

Excellent services and good price! Doug and crew not only did great service to my car but also provided professional suggestions to maintain the car well. I highly recommend you to go this place read more

I Brought my Lexus Gs350 back to Doug the owner because I always trust his work , I recently had my Transmission fluid changed & the filter, phenomenal work done! This time I had my throttle body, Mass airflow sensor & rear differential fluid changed . Again like always he did a superb job showed me how dirty the rear differential fluid is showed me what he's putting in which was top grad Amsoil very superior product used. I like this place & I will come back again because Doug the owner gives fair prices I trust his work & he uses the best for your car highly recommend this place. read more

This shop is great ,Fair prices excellent work these guys know what they are doing .The owner Doug is very professional and knowledgeable.Egor one of the mechanics is really good too .i highly recommend these guys . read more

Brought my Honda in for a brake and rotor repair. They were able to have it repaired while I was at a client. Found them via the Yelp quote request feature and they responded very quickly. read more

We originally found this place on Groupon for an oil change. We came in and met with Doug and he took great care of us. I had a problem with the breaks in my car months later and I came to check with Doug. He had the best price and the best service. He worked on my car with such care and he is probably the most honest mechanic that you will meet. He actually cares about you, your car, and your wallet! I had given him the OK to put in a part that was going to cost me around $1100. Once he put the part in and everything was done, he said he was able to get the part at a much cheaper price and gave me the difference. He could have easily just taken the extra couple hundred dollars. HE IS SO HONEST!!! USE HIM! read more

I had a great experience replacing my brake pads here. Doug is honest, transparent and quick. He also performed a headlight restoration on my headlights for free which was nice. His quoted price for brake service is definitely great. read more

They use the best of everything they put in your car! Unlike big chains you get full synthetic oil with Dexos2, distilled water with your engine coolant fluid, lucas transmission fix with your transmission fluid, etc. The owner always shows you your parts and explains his recommendations and why or why not to replace/fix something. There is no pressure, just good education. It's service you can really trust! read more

Had to get an oil change for my Volvo. The dealership wanted $130, and Doug did a synthetic oil change for a fraction of the price. He even did a complementary inspection. Great prices and fantastic service! read more

Exceptionally pleased after Doug solved an unconventional problem for me: replacing a very inaccessible part on my RV's generator. Doug has a wonderful demeanor - did a fantastically professional job at a very fair price. An added plus is a very spacious and comfortable waiting room. Highly recommended !! read more

I used Pure Platinum to do some work on my car. Not only was he able to resolve an issue (TPM sensors) that the dealership wasn't able to figure out, he also helped with a few other problems I had with my car. Super personable and nice, and very thorough when explaining his diagnostic. Would absolutely recommend Pure Platinum. I'm moving out of the area soon and am bummed I found them so late! read more

They are the best of the best. My car started falling apart, it was one thing after another. If it wasn't for Doug (the owner) I would have lost my mind. He put in a lot of extra time and effort to make sure everything was done right. Now it runs better than ever. Plus I got a great deal and he even threw in a few extras. He's honest and genuinely cares about his customers. I will never go anywhere else. read more