I came here for the first time today. They have a great first time guest offer. $50 off your first service of $80+, or $30 off your first service of $50+. I NEVER spend money on my hair but decided to try it out. I have very fine and very thin hair and it can be hard to find someone who can cut it right. The very nice woman who cut my hair tried, but I didn't end up loving it, in fact I hate it, but she did a great job of giving it volume when I have very little. I actually quite liked the way the back turned out, just not the front. I chopped it all off into a pixie. I'm not mad. It's only hair and I usually end up not loving my hair cuts, which is why I don't tend to cut it often or spend money on it. I was just hoping that if I went somewhere like this I would love the results. Will I be back? Maybe, but it's not because of anything other than I hate spending money on my hair. The salon was very clean, they treat you very well, and they are super nice. If you don't mind spending money on getting your hair cut, I recommend it. read more

Gabby was my stylist and she was very kind, gentle and attentive! She did an amazing job on my hair! I love it and I will definitely be going back to her read more

I had a wonderful experience at Pure Salon, I was greeted immediately and offered something to drink. The wait was not long before I was taken back, discussed my needs with the stylist "D" and shortly after I was taken to the shampooing station where I enjoyed a pretty amazing scalp massage, hand massage and was also provided with an eye mask which added even more relaxation. I really like that they use Aveda products as this is the product I already use at home! My hair turned out amazing, I felt very refreshed afterwards. After my visit, the owner Laura reached out to me just to follow up how my experience was. I was shocked by that kind of customer service and I will definitely be back. Thank you all for taking great care of me!. read more

I usually do not spend a lot on my hair. I decided to splurge and do something new. I am so glad I did! I requested a new cut and full highlights, and it was worth every penny. Alyssa was very skilled and thorough. The cut is amazing and the products made my hair look and feel great. I definitely will be back. read more

Owner treats employees poorly, my stylist did a wonderful job on my hair, too bad the owner was such a hypocrite and rude to my stylist and fired her. Also not the first gossip around the salon I've heard about the owner being disrespectful with co-workers and clients. As someone who works in the service industry absolutely disgusting. The salons loss not Marcella's. read more

Madeline is amazing! After having bad service at another salon here in Louisville, I was nervous and hesitant to try another salon. My appointment started with a neck message which was a nice surprise and a quick consultation with Madeline. I showed her a few photos of what I wanted and explained to her what I didn't like about my current color. She asked a couple of questions and went straight to it. She offered hand massages while my hair was being washed and then back to her chair for the reveal.... My hair came out EXACTLY as I wanted. Phew! I was so relieved! In addition to the perfect color, my hair felt soft and healthy. I have already booked my next 2 appointments with her.... yes, she is that good! I forgot to mention that there was a sign out front welcoming me to the salon as a first time client and I was greeted immediately with a warm welcome when I walked in. Overall a really great experience. Thank you Madeline! read more

The absolute worst haircut I have ever received. The stylist Julie did not put in any effort or seem to care. She barely looked at the photo I showed her, did not confirm that the length was ok, and just started cutting. The cut is very uneven everywhere. I had to trim it myself when I got home because it was so bad. She didn't even show me the back before I left. If you are considering going here, save yourself and go somewhere else. read more

Pure Salon Spa - This is just one example of how bad the cut was. - Hair Salons Near Me - Louisville, Kentucky

I tried Pure Salon Spa for the first time because of the close proximity to my house. Their lukewarm Yelp reviews had me a little concerned but I decided to give it a try and I'm glad I did! Entering the salon, I felt very welcomed. They even had a sign out front welcoming new clients by name! Beyond that, when I entered the salon I was enthusiastically greeted by a differently-abled woman who was stocking the shelves. I found it refreshing that the salon is so inclusive. Turnover, miscommunication, etc. will all happen in business but when your core values are strong, it will weather all seasons. I observed to staff to be patient and friendly with their helper and she was happy to be there! I prefer Aveda salons because I've been spoiled by the hot tea, neck and hand massages! I received all of these services at Pure and my tea was refilled several times. So relaxing! I came for a color treatment and cut. I was happy with the quality of my services and the stylist was very friendly. Upon leaving, I received a welcome box AND my stylist gave me a coupon for a free add-on service during my next visit. I scheduled that day and I'm looking forward to it! read more

Pure Salon Spa - Their website offers a $20 off coupon for new clients! - Hair Salons Near Me - Louisville, Kentucky

Before walking in the door, I was impressed because they had a cute welcome sign out front with the names of the first-time folks. When I signed in for my appointment I was seated in an area with tea, coffee, and water. It was only a few minutes before I was greeted for my appointment. The blowout I received was pretty standard other than the added bonus of a relaxing hand massage with an optional eye mask after your hair is washed. They also had inexpensive add-ons you could get with the blowout - like color enrichment. I didn't opt for anything extra, but was definitely tempted. When my appointment was finished I was given a welcome gift that included sample sizes of Aveda products. I felt like they went above and beyond for first time appointments to make a great impression. The only reason I gave 3 stars is because I was not allowed to redeem my 3rd blowout (bought 3 blowout Groupon). I had cancelled one of my appointments the day of because I woke up sick with a fever. I thought it was best not to risk the employees of catching my sickness. The owner made a note on my profile that I couldn't redeem my 3rd one without even having a conversation with me. I had to find out when I was at the salon attempting to reschedule. It was definitely a bummer that I couldn't get my 3rd since I thought they did a great job. read more

I was so caught up in getting a little pampering and their safety protocols I did not take any pictures. Review will still be awesome even without the photos to share the experience. I was cleaning out my desk and came across a spa gift card that I hadn't used. I looked in the website for the gift card and found that Pure Salon takes them! Score for me! Years ago, I was a loyal customer and loved the experience, her but then had a family friend who opened a salon and I followed her for several years. I also love the fact they are an Aveda salon. Score! I visited Pure's website and submitted a request for an appointment. A little bit later I received a call. I scheduled my appointment A few days out. But they did offer a same day at 5. After working around a few things on my schedule I called back to move my appointment up. I arrived about 10 minutes early and sent a text to let them know I was here. Yep I got a pic of that. I was able to walk right in. Mask on, of course. I was screened at door, temperature taken and normal screening questions and offered hand sanitizer. The overwhelming smell of Aveda was all around. That scent just takes me to another world. For those who aren't familiar, it's Rosemary & Mint. I was greeted by Allison my stylist. She was super friendly and got right to it. I just came in for a hair cut. We started with a wash and a mini scalp massage, what a way to end the week. She asked some questions and went right at the cut. Just a trim and also made suggestions for extensions to help with the lack of volume this fine thin hair lacks. She dried it styled it and it immediately looked a million times better. Who can transform hair with just a trim, Allison can. She also made suggestions for products. I also left with rosemary & mint shampoo and conditioner, men's regrowth system, hair repair and free hairspray. They have a promotion if you spend $75 on product you get a free hair spray. Wow! That's an offer! They have contactless check out, which I love. They could use my gift card and my card on file. They take every step for safety, each product I purchased were wiped down and sanitized before they went Into my bag. Wow! The service and experience were amazing the cut was transformative. I will be back again, hopefully soon maybe for a massage. read more

Pure Salon Spa - Hair Salons Near Me - Louisville, Kentucky

don't do it! I agreed to do one of their complementary services thinking it would be free and I would only have to leave a tip. I was planning on going there because I wanted to buy some Aveda products anyway and thought it might be nice to have my hair washed and styled. at the end of the service they let me know it was going to be $30 for the service. The last time I checked complementary meant free. I told them I would not pay $30 and then I would pay $15 because I really liked the girl that did my hair but don't fall for the complementary gimmick. This is just a ploy to get you in The door and he use a stylus he does not have much experience so they have exposure. They do this with the hopes that you will spend more money and hopefully return to the stylist. I don't like when people try to take advantage of others. I recommend you heed my advice! read more

I loved my experience, per usual! Lizzie is fabulous, and my hair looks amazing! Always love my time at Pure Salon and Spa!

I've been to Pure several times. One time to get a hair cut - and like a bad first date that one time was enough for me to know I wasn't interested. The stylist was new, the cut was uneven, and I went elsewhere to get it fixed. But I did continue to come back to get my eyebrows done. They used stencils and I liked the shape they used. They keep your information on file so you don't have to remember anything. They also do eyebrow tinting. The last time I went I was a little put off because they only had me down for an eyebrow wax and not a tint. The tint literally takes a few minutes. Instead of adding it on, they made a big deal about needing to find someone with the schedule availability to do it. Why the girl doing the wax couldn't do it - I have no clue. So basically they kept putting it off as if it was a huge inconvenience and I dropped it. And haven't been back. The prices are reasonable. They have coupons for first timers and if you sign up for their emails they circulate coupons regularly. I will say I heard they've had a ton of turn over lately - which has affected the flow of scheduling and the whole business. All in all - there are a ton of salons in town that have their stuff more together. read more

This was my first time visiting this salon. I've been in search of a new one for a few years. I once was going to an aveda salon for years but the girl that was doing my hair decided to go out on her own so I followed her. I have blond fragile hair and it's been a mess since I've left. I'm so glad my daughter recommended Pure Salon! I'm also glad to say that I think I've found my home! Amy B. did an amazing job on my hair!!! I wanted the brassy gone and she did it! The botanical treatment I got...OMG...it left my hair feeling amazing! The place was very clean and everyone was very friendly. I got pampered while getting my hair washed. When I left they handed me a welcome box that had some samples in there. I highly recommend this place! I'm so excited for my next visit! read more

Pure Salon Spa - What an amazing difference!!! My hair smells so good and it's so very soft that I keep playing with it. lol - Hair Salons Near Me - Louisville, Kentucky

It is an excellent experience to be pampered. You can expect first class service. Reasonable prices on products also.

I cannot say enough great things about Pure Salon. They are so professional, it's a terrific value and they really care about their clients. It's an EASY drive from 65, so don't let the location stop you if you live in Eastern Jefferson county. read more

I have been with two different stylists here and both did a wonderful job. Very friendly, professional and talented. I have had my hair colored, cut and styled and used waxing services as well. Never disappointed! read more

Erin is wonderful, massage and facial! I have een going to her for several years, I've recommended several friends, who also love her talent. I book 2 months at a time, she is a busy beautiful women. The owner and staff are great! read more

Not only was it a horrible haircut, but when I posted a Google review of my experience, the Owner, Laura, replied with a snippy response instead of being professional. I was never rude and my account was not incorrect. Read for yourself the owner's unprofessional response. Instead of addressing the problem, she finger-points to me as the problem, despite my request for her to contact me to resolve the issue. I would not recommend this place to anyone. Read the owner's reply for yourself to see how she handles problems! read more

Pure Salon Spa - Hair Salons Near Me - Louisville, Kentucky

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Went to this salon because it was located on my way home and had great hours. Once I had a service I was hooked! The service is fantastic, prices are reasonable and they do a great job. I even brought my mom and sister her. read more

Brenda D Whenever I see an email from Pure Salon, I know even before reading it, they are either offering specials, reminding me of my next appointment and sometimes they are just thanking me for my business. Pure Salon's owner, Laura, is often in the salon - not just managing it, somewhere removed from the clients and her staff. And speaking of her staff, I notice there is very little turnover among the stylists and salon managers - must be as awesome a place to work as it is to get pampered. You'll love this place!! read more

Madeline did my eyebrows and I couldn't have had a better experience! The check in was easy, and staff were all so friendly and welcoming! So happy with my visit! Thank you Madeline for taking such good care of me!! read more

Always a professional experience...a great team of women!

The place is very clean, staffs is always nice & friendly. I come here once a month to get facial done by Kim and she always did an amazing job. Highly recommend read more

I've been a Pure client for several years, seeing Erin for massages to help keep "the kinks worked out". It's a blessing and not only are Erin's massages just what the Dr. ordered, we have become friends. Wishing the entire Pure staff health and safety during this most difficult time. read more

I had a facial here today and it was so relaxing and amazing. I feel really great and rejunivated and I will be back for sure! I did have to schedule pretty far in advance but it felt amazing!! read more

I get facials and massages here. Erin the massage therapist is AMAZING! She's small, but her hands are mighty! Downfall is she has a very limited schedule and they share a room between the massages and facials, so getting into them both is quite the wait. Salon is always clean and staff very nice. Very convenient if you live in Fern Creek or Mt Washington. read more

I got a haircut here yesterday! It was an incredible experience! Liz cut my hair and did an amazing job. My hair feels, soft, healthy, and beautiful! LIZ WAS ALSO INCREDIBLY NICE! I HIGHLY RECOMMEND THIS PLACE! read more

Love this salon! Every time I go I feel so pampered and relaxed. The products they use are never harsh and my hair is just soft and healthy looking. I love my color and have never had such a beautiful, natural blonde color! read more

Really great experience with Allison! Love my cut! Was able to book my next appointment. Got a mini massage to neck and hands!

Loved my haircut, the girl did great! I was disappointed however when I found out they no longer offer hand/neck massages due to Covid but yet we're all within 3 feet from each other while getting our hair washed. I came to pure when it first opened and haven't been in over 2 years so was severely disappointed in hearing that. I will return though bc like k said the girl did a great job and I love Aveda products, just hope the extra perk of neck and hand massages will be back by then! read more

The salon is always so clean and they are taking all the proper procedures for Covid. Mt stylist Danielle is great, she takes her time to listen to what I want and I always come out of her chair looking phenomenal!! read more

Pure Salon is phenomenal! Allison is amazing and spends so much time making sure my cut is exactly how I like it every single time. The salon is so clean and smells amazing and everyone who works there is friendly and welcoming. read more

Always excellent service and friendly staff! I am always happy with my hair and salon service. I also love the Aveda products they use!

This salon is amazing! For me it is a bit of a drive but very worth it! For your first visit they personally welcome you with your name on a board for all to see. Everyone is so friendly, fun and really know what they are doing. I have already planned my return and will be bringing a few friends for a visit as well! read more

First time to Pure. Friendly service. Great hair color retouch by Jennifer Radford and excellent haircut by Heather Yurko (she fixed a bad cut I got at Joseph's, you can also read my review about them). I will be back for sure! read more

I have had my hair cut a many, many places. After going to this salon I was hooked. I have had 3 different people cut my hair (I call at the last minute for an appointment) and each time I have been impressed with the way my hair looks (I drastically cut my hair and dyed it one time). The service here is what definitely Hooked me. The first time I was in, they gave me water infused with cucumbers, it was so refreshing and delicious. I then received a neck massage before getting my hair washed. While I was getting my hair washed, someone came to massage my hands. I felt so pampered, and I definitely needed it!! I also received a hot stone massage!! Awesome!!! It felt so good I fell right I sleep! The only thing in sad about is I move to Ohio and now live 5 hours away:( I recently visited Louisville and made sure I stopped at my fav salon of all time and get the royal treatment!! Please put one of these in Columbus!! read more

First of all I want to make clear that I mentioned to Jennifer who appeared to be in charge that I was going to write a review to share my bad experience with the salon. I know Laura is the owner but I have not met her, even though she had been made aware of the situation. She did not bother to reach out, she, in fact, decided to allow Jennifer, who was the one texting with me, to forward the conversation they had had about me. I only know it because I specifically asked Jennifer if the owner was aware of the content of the txt she had sent me and she responded yes that she was. It said, and I quote "We will need to receive pictures from you before Saturday in order to keep your appointment" I took it very badly !!!!! And I let Jennifer know imediately that I felt threatened by having my appointment cancelled if I was not sending any pictures. Is this the way a business is supposed to communicate with its customers ? Let me give you more more details. I landed at Pure Salon Spa for the first time with a groupon. I had my first color done with highlights. The end result did not look good at all. Went back and had been switched to a different person. To make it short, the colorist and I agreed that what I wanted to acheive going to take time and it was totally fine with me. The second or third time I had seen her, do not remember very well, for some reason, a lot of unwanted warmth was showing around my face and through my roots. Also, my grey hair had not grasp the color at all and was showing through. So I reached out, had been told Jennifer was going to call me back, which she did. Asked me to send her pictures of myself, which I did, then asked me to send her pictures of what I wanted to achieve. Told her was going to look for some pictures and would send them to her. I never did because, one week after my color at the salon, I washed my hair and have to say, the overall orange halo disappeared. Maybe because I use the Mauve conditionner, but also because the colorist and I agreed on what shade of color we were working on together, she did not need any pictures. One week before my Saturday appointment, I texted Jennifer again to give her the good news about the unwanted halo disappearing but added that now we would have to see what to do about my gray hair. This is when I had been sent that txt I mentioned at the beginning, threatening me to cancel my appointment. Which, again, I replied that I did not like the sound of this at all !! I went to my 1pm appointment this past Saturday. Called from my car. This is when Jennifer, who had picked up told me that my appointment had been canceled. I was shocked !!!!! told me that she had txted me back to me to let me know, which she did, but totally I missed this one !!! don' t know how !!! Here I was parked in front of the salon being dismissed !!!!! I had never felt this way my entire life !!! When I asked why ? Told me I was a too difficult customer !!!!! Added, I, supposedly, had not be nice to the front desk !!!!! Had no idea was she was talking about !!!!!!! If the policy of this business is to send txts to their customers threatening them to cancel their appointment, so, well, this is not a place for me !! I have never been treated this way, EVER !!!!! I am not a difficult customer, I am a customer who knows what she wants. There is a big difference ! There is a way to communicate with your customers, all customers, also the ones with long hair like me, having to pay anywhere between $250 and $300. But again, it does not matter the cost of the service, there is a way to communicate with customers, period. And they failed. read more

I needed a new hairstylist and had been searching for a good salon for several weeks and decided to give this place a try. they did not disappoint!!!! excellent service, fast, and timely. i cut a lot of hair off and was putting a lot of trust into my stylist and she listened to my concerns and did an amazing job!! already have my next appointment scheduled and i can't wait!!! read more

Really disappointed. I had an appt today. When I arrived they said the guy my appt was with no longer works there. The notes said they had tried to contact me to tell me. They checked my cell phone number and they had the right one. I drove 45 minutes to get there for nothing. I should've known. When I tried to make the appointment, no one would return my calls. Do NOT recommend. read more