BUYER BEWARE: HIDDEN FEES & QUESTIONABLE SERVICE DO NOT BE…read moreFOOLED BY THIS COMPANY'S PRICING STRUCTURE I'm writing this review to save others from the frustrating and expensive experience I had. Before you consider hiring this organization, please understand their deceptive pricing model: The Real Cost Breakdown: $350 "Service Fee" - This only covers UP TO two hours of travel time (not actual service) $350 PER HOUR for the actual work performed You will pay for travel time to OTHER customers' jobs Expect to pay at least $1,000 for even basic service calls When I questioned these excessive charges, I was given the runaround with no resolution. Management refused to address my concerns about the unclear pricing that was never properly explained upfront. Additional Concerns: The service technician arrived with a firearm visibly hanging out of his pants - completely unprofessional and concerning for a home service visit Staff was dismissive when I tried to discuss the final bill Their pricing structure appears deliberately misleading BOTTOM LINE: Save yourself time, money, and frustration. This company charges premium prices for substandard service while hiding their true costs. I strongly recommend reading ALL reviews and getting written cost estimates before considering their services.

I had Valley Pump out to put in a new pump system. I could not be any happier with the job they…read moredid. Their price came in lower than the quoted price. I give them 5 stars out of 5. Great guys to work with. I would highly recommend them for all your well service.

Super excellent service and friendly. My water stopped and they were very responsive and answered…read moreall my questions. I really appreciate their work.

After having another company (their name appropriately rhymes with a nut) get mad at me because I…read moreinstalled a new pump and they said "we make money selling pumps - we did you a favor installing yours". I informed him I installed it and you made $271 from me for 1 hour that didn't solve my problem. Ed and Matt examined what was there, found a few little leaks, put some new fittings on here and there, made some adjustments to the jet pump and BOOM - I have water pumping into my house again! They were very friendly (and funny), right on time and made sure the whole system was running right. These guys really know what they're doing - in fact Ed knew who put in most of the water wells in the Fife area and probably others. I'm so glad they were recommended to me!

This is the 3rd time I've had a whole house softener and filter installed in my home (3 separate…read morehomes, each with a private well). My wife and I really enjoy the feel of softened water in the shower, and the fact that our white clothes stay white. I sometimes hear of others who don't like the taste of softened water. With our first softener (1999-2005), we noticed a little something about the taste of our softened water, but in the 2nd and now this 3rd new one we only notice that the water is as good as any bottled water, with no unusual flavors or after taste. We bought our current home just over a year ago and did a complete remodel. After moving in we immediately noticed that our well water was staining and scaling up all our new bathroom and kitchen fixtures, as well as staining our white clothing. I searched the internet, read reviews, and decided to reach out to Pure Water Northwest. Their rep came to my home a few days later and was very interested in hearing my concerns and clearly discussed options and recommendations to get our water satisfactorily conditioned. There are many softeners available online and in the big home stores for much cheaper than what PWNW offers. Since I have a fair amount of experience with water softeners and know how to do basic plumbing, I was about to "DIY" this job and save some money, but after reviewing all the literature and considering warranty coverage when having someone else do it, I opted to spend more money and go with what seemed like a much better system. After committing to purchase from PWNW, they put me on their schedule and showed up when they said. The installation techs were very friendly, and obviously experienced and knowledgeable. I had fun discussing their tools and process as they worked and they didn't seem to mind me being around. It was very pleasant and straight forward working with PWNW, and my system is working as well as I had hoped. I think they do a great job and I recommend them. It costs double what a DIY job would be, but in the end it seems worth it, and if you can't do your own work, it's a no brainer to go with PWNW.

I had a water softener installed at my home. The unit does what it was designed to do but my…read moreexperience with this company was not one I would recommend. It reminded me of being at the car dealership. The sales pitch was heavy with lots of add ons recommended and the cost was higher than other local shops. When it came time for install we discussed I would not be home and they said that was no problem. I left detailed instructions and my cel number. I came home to find the installer had not been given my number or instructions. Instead of using the existing drain next to the softener he let himself into my home, found access to my crawl space and drilled two new holes in my foundation to run a drain line. Finally, when I contacted them again reluctantly to add additional filters I finally gave up when the quote came back at double what other providers bid the work. I have a new system now from a local competitor and really regret working with this company.

Great group of guys. I think it's a father som team. I called because my water was tasting a little…read moreweird and I didn't really know how it worked. They came out and tested it the same day. Provided a quote quickly and was really great to work with. Decided not to replace the softener yet but will use them in the future. I offered to pay for the test but graciously refused. Thanks Glenn

Really great products, service, and pricing, I spoke on the phone with the father and worked with…read morethe son. I'm at the six month mark currently with our system (greensand, carbon filter, and softener) and I couldn't be happier. My family members routinely comment on how good our water tastes and looks. Also, when installing the son found a slight concern (no air gap) in our plumbing system from the previous filtration system, and very kindly installed one for us on the spot. This company is run by decent individuals who look out for their customers' interests. I cannot recommend them highly enough.

I left Seattle in February of 2014, but prior to that, for at least a year I found the highest…read morequality water at Custom Pure. It is now March or 2025 and I live out on the Coast of Washington State, but my experiences with Custom Pure more than 10 years ago were so Wonderful I had to look it up and see if it was, as I hoped, still in business. To my Complete Delight it IS! I first learned of Custom Pure through someone I knew, and also at PCC (Puget Sound Consumer's Co-op) and I consumed only Custom Pure water, whose purification method is the Best I have ever encountered. For Excellent Health, pure water is crucial. I could not possibly have a higher recommendation for Custom Pure! And I shall see if I can find an outlet for it here on the Washington Coast. I would even be willing to help man a store out here. I consumed nothing but Custom Pure Water for about a year, and then briefly ran out and had to drink water from the faucet in my apartment. I was amazed that I was experiencing a mild but substantial psychotropic result from drinking that hideous Seattle Public Water! Custom Pure Water is to me, the Standard of the Purest WAter I have ever been privileged to have available for my consumption. Try it for yourself and You will see, over time, the huge difference it will make in your health. Please note that I eat healthy, and I do not use, abuse, nor consume to any degree, drugs, alcohol, nor tobacco. For those seeking optimum health and vitality, I highly highly highly recommend Custom Pure! ~ Sol A.

Super friendly and helpful staff. Helped me navigate what i needed for an under sunk water filter…read moresystem with pros, cons, price points. I liked that they gave me options without sales pressure. Made me trust their recommendations and i would definitely come back!

Have been coming here for 5 years and really have appreciated this place especially that they bring…read moreyour water in-and-out to you when you have a car full of children. I enjoy the discount cards, the convenient parking, and the helpful attitude. 4 stars since there a specific individual that has a fussy personality.

Hawaiian shirt employee has a power trip mentality and doesn't know how to follow the simplest of…read moreinstructions. My whole family has been going to this location for years and all of us have had similar issues with this employee. Everyone else seems to be helpful and friendly but one is ruining the experience so bad that we (3 separate house holds) are planning on taking our business elsewhere.

We were in need of a new filter so we drove 45 minutes to Alam water. It was closed although Yelp…read moresaid it was open (on the door it said Saturday by appointment only). My husband called the owner and even though we didn't have an appointment he graciously came and helped us. Thank you so much!

Alam water has all your needs for kangen water supplies. Truly outstanding service, knowledgeable…read moreand very friendly!