MIKE called me regarding my door dash order. They were out of stock of 1 item. And he fixed it…read moreinternally. I can't wait to reorder with them again Give Mike a pay raise!!!

Nice folks -but what once was a top-notch beer haven is now...decimated, with a lousy selection of…read moremostly pedestrian beers. I remember going here many years back and being quite impressed at the wide-ranging selection of Belgian ales and many other brews. Visited a couple of months ago and was shocked at how little they had. No idea what happened....Giving them two stars because they're friendly.

One of the best kept secrets in Poway! The bottle shop has great high end liquor & great…read moreselection's of wine at great prices! The owners Mike & Paul make you feel like family as soon as you walk in The local Bottle Shop! They also have a great delicatessen inside. Highly recommend this place to everyone!

Paul and mike at the bottle shop are great people and run a well stocked and well established…read morebusiness. Amazing selection of almost anything you need. Clean and friendly. Also, you'd never guess it but the food at the deli inside of the liquor store is actually great!! They use Boars Head meats and cheeses. Give them a shot. You won't be disappointed.

This location is so organized and clean! I really appreciate the great service! Its hard to find…read moreemployees that care about their job and are able to help with my questions. This location even has a nice variety of food/snacks. Keep up the great work and I will definitely be back! Thanks again!

The staff here is fantastic. They are friendly and make great recommendations. The store is well…read moreorganized and clean. You can easily find all the new and trending items as well.

These might appear to be too tiny, but man do they pack a punch! Tasty and strong I might add so…read moredefinitely a sipping drink in my opinion. I found these fun tiny drinks at Total Wine & More in Poway. I was looking for something new and unique to try. I got these 3 for $10. It was a deal if you picked up three for ten which typically one drink can cost well over $10. During my shopping experience, I encountered some of the staff. Each one was really friendly and helpful. Gave me a few recommendations which I'll have to try in the future. It was my first time at this location so overall I enjoyed my shopping while discovering new drinks to try.

I've been a loyal customer of Total Wine primarily the Mission Valley location, but my recent visit…read moreto the Carmel Valley store left me extremely uncomfortable and disappointed. On my way to San Marcos, I stopped in to pick up a few cigars. While browsing the Scotch section, specifically looking at a Dalmore 15, an employee approached me and greeted me. I politely responded and made it clear more than once that I did not need assistance. I prefer to shop independently, and if I need help, I will ask. Despite this, the employee continued trying to engage, ignoring my clear and respectful responses. At that point, I was already feeling pressured and just wanted to check out and leave. While waiting in line, the same employee approached me again and redirected me to another register, saying he could help me there. I agreed, expecting a straightforward checkout. Instead, the interaction became uncomfortable and frankly bizarre. He asked if I needed a cigar bag. I responded clearly: "Yes." Rather than proceeding normally, he paused, stared at me, and acted as if he did not understand my response. There was an awkward silence where he simply looked at me in a confused and almost performative way. At that moment, I had to say: "I think my English wasn't that bad saying 'yes' after you asked if I need a bag." His response was dismissive: "Oh no, I asked if you need a cigar bag."! This interaction felt unnecessary, patronizing, and inappropriate. What should have been a simple transaction turned into an uncomfortable experience that made me question whether I was being subtly mocked or tested over something as basic as saying "yes." This happened around 3:33 PM on a Saturday. what should have been a quick stop after a long week turned into a frustrating and unwelcome experience. For clarity, the employee's name was John. I expect better from a company like Total Wine. Customers should not feel pressured while browsing, nor should they be made uncomfortable during a basic checkout interaction. This kind of behavior reflects poorly on the store and needs to be addressed seriously. I hope corporate reviews this and takes appropriate action to ensure customers are treated with respect and professionalism.

Convenient, quick and reasonably priced…read more With a wide selection of liquor you are sure to find something you'll enjoy. No lines, no club card no problem. In and out in a flash. Cheers!

I can't believe I haven't left these guys a review yet, so Nate, my apologies! Enough is enough,…read morehere we go! My fiancee and I moved to the area about 9 months ago and quickly started going to Epic as our main place for grabbing beer, bottles for parties and dinners, or just a new bottle to have at the house. My fiancée and I both fancy ourselves bourbon snobs and I love that Epic always has a great variety of bourbons and whiskey in general among other spirits as well. If you want something good yet affordable they have plenty, but if you're looking for top-shelf, they have plenty of options for that as well. Nate is always very friendly, professional and attentive when we come in. His quality of customer service alone would be enough to keep us coming back if nothing else, but rest assured, this place checks all the boxes. That said, Nate's knowledge and passion for his business just puts him over the top of other stores. Some of the nicer bottles we've found here was the Weller Full Proof, Mid Winternight Dram, Joseph Magnus Cigar Blend and as of this afternoon a bottle of Pappy Van Winkle 15-year that we will be opening and sharing at our wedding. Everything about this place is awesome! The selection, the service, the cleanliness and professional layout, this is truly a place I don't see myself straying from. They have so many other bottles I want to get my hands on and in time I hope to try some of the other options they offer and am eyeballing the Weller Antique 107. I seriously can't say enough good things about this place. I sent my friend's wife here a few months back because she wanted to get a bottle for his birthday and Nate did not steer her wrong either and I believe sent her home with a bottle of Oban 18. Two thumbs up for Nate and everyone at Epic Wines and Spirits!

They have great and selection of beer and the owner and staff are so friendly and thoughtful, if…read morethey don't have what you're looking for they try to get it in for you. Costumer service on point! I typically go in when Sam is working and he's just so kind and helpful!

Sam is the best! Very nice and clean store for liquor/alcohol. Gonna definitely keep on coming back!read more

I always come here for whatever I need. Staff is always so friendly and helpful. They also will…read moretake requests and recommendations! Probably cleanest liquor store I've been to!

Went to go get some drinks this evening and had her hand waving at us by rude worker that they are…read moreclosing. It is fine if they are closing but don't advertise your hours as closing at 9:00pm and we arrive at 8:10pm and you are closed!!.

This has goood food and the worst part is that I have to eat it all the time and I don't even know…read morewhat to eat

Greta service, always so nice I've been coming here since I was like 15 great people and always got…read moremy coffee