No communication. I have left multiple messages for Kyle Farrell at Smart Energy Professionals for…read moreweeks with no call backs after hot water tank installation. Please call me back to complete the work. Feel like was not honest.

Similar to previous poster, I can't get a response from this company after they did work for me…read more Not sure what's going on here.

KO completed a crawl space insulation job for us. The team was prompt and tidy and did a great…read morejob. We would use them again.

Prompt, courteous, and did great work. Our attic is now usably as a home office. We appreciate it!read more

We had a wonderful experience with David at Elite Thermal! From day 1, David was super responsive…read moreand took his time going through all the options and explaining them to us. We really appreciate and value fine customer service, which David provided all through the process. He was in constant communication with us and helped us understand what the process would look like after we narrowed in on what wanted to move forward with. The booking and actual insulation process was quick and it's been SO much more comfortable in our house since this service. We were hitting almost 7-8 degrees higher than our thermostat was set to on hot days, and now our home has been able to maintain its temperature comfortably without running 24/7. So worth it! David kept following up to make sure our expectations were met and he was on top of it all. He was even here the day of to make sure the project was kicked off well. We are so thankful we went with Elite Thermal and David for our insulation needs! Go to David if you want a trustworthy partner who is thorough!

Although this is a relatively new business to the area, the owner has been working in insulation…read morefor long time, including with his dad who also owns an insulation business. We know this because the owner came out to our house to do a free consultation. He was very talkative and informative, and he went above and beyond in his inspection and communicating what he saw and what possible solutions might be. The problem is that the townhouse my wife and I own does not retain heat very well. As a result, the heater is on all the time during the winter (even at a low temperature setting). To save on electricity, we wanted to see about getting some new insulation. The owner was very honest with us and said that to replace the old insulation would involve a lot of time and money for a hugely invasive process that might not be worth it in the end. He provided with tons of free information and advice to help make the right decision for us and consider alternative options that didn't involve working with his company. We ended up not using his services, but this company comes strongly recommended for their great customer service and the amount of value we got out of their free consultation!

Chris came and took a look at my attic. He appeared to be knowledgeable about insulation, provided…read morea lot information via email about the spray foam open-cell insulation which closes the attic. He never sent a written estimate after I checked twice with him via the yelp chats.

I have had the worst time trying to get a quote from this company. They are not responsive and…read moredownright dismissive. I called and spoke with Chris for nearly ten minutes on October 27, 2022 (see screengrab). He asked me a series of questions about my crawlspace and attic -- as he pulled up my home on Google Maps. He then promised to send me a quote within the next day. He did not. I called back on November 2 (again, see screen-shot). This time, Chris was more curt. He didn't seem to remember chatting on the 27th. Fine. I outlined the specs on my house once again. He, oddly, asked if I sent plans over. It was odd to hear I needed to send plans to get a quote for insulation on a house less than 1000 sf. He never asked for plans on October 27. Overall, he frankly acted putout by the idea of giving a quote. And maybe that's why I never got one: even after calling and answering Chris's questions twice. Can't help but feel maybe C&R is only good for a certain type of client? Maybe friends and family?

We worked with Leo to do some air duct encapsulation and blow-in insulation in our attic. We'd…read moregotten several proposals on how to handle our condensation issues but Leo presented us with an creative solution to our problem. He gave us a thorough solution to the problem and oversaw all of the work himself. Would definitely hire again.

The owner never sent a bid, and their verbal prices when looking at the job are double that of…read moreother bids.