I have had good dealings with Pelham Auto in the past. I just returned from them, having had…read moreprobably the worst customer service anywhere in years. I first waited several minutes while the agent (not Jason, who is very professional), finished up with another customer, then spent some time shuffling papers. When I got the agent's attention, I started to describe my situation when the phone rang. "Let me take care of this." Ten minutes later I was still waiting. When he finally got off the phone, he asked me why I was there, all the while playing with the papers in front of him. My problem was with the air conditioner. "We don't do air conditioners anymore." I told him I wish he had told me that ten minutes earlier. "We didn't get that far." Why on earth not?? I would still go back because I believe they do good work at a fair price, but only if Jason is standing at the desk.

Pelham Auto does good work for a fair price. I find them to be very reliable in regard to their…read morecommunication with me, the work done, and the speed with which the work is completed. They are very experienced mechanics, and they are pleasant to do business with. Five Stars all around. Rad.

Efficient and pleasant service. I appreciate that my inspection stickers are applied after cleaning…read morethe window of adhesive from the old sticker.

I'm not one to write negative reviews for several reasons, but this one is well earned. Their…read moreservice is unreliable and they seem to underestimate the value of potential new customers. They over-promise and under-deliver. I am new to the area, so it was my first time dealing with this company. Since my riding mower is in need of maintenance, and they are in the same town as myself, I called them two days ago and scheduled for them to pick it up today at 2:00 pm. By 2:30 I called and was reassured that the driver may be running late. So I waited. Patiently.... By 5:30 I called and was told that the driver had gone for the day and that he had told them that the mower was not out by 11 am so it (the mower) was therefore not collected. OK. First of all the voice message from the driver the previous day confirmed to me that the pick up would occur at 2 pm today. Second, no one told me that the mower had to be out waiting for it to be picked up. Moreover, I would not leave it out to be picked up: it is a riding mower and they will need the key, therefore I am not as naive to assume there is no risk of it being stolen with the ignition key in the switch. Let us assume that is the case, that I would leave the mower outside. Is it that difficult to ring the door bell? But that is besides the point since 11 am was not the agreed time. At any rate, the lady at the other end of the line, admittedly courteous, proposed during my second call at 5:30 pm proposed that my mower be picked up next week. Talk about taking responsibility for their own mistakes! It will take me less time to find someone else with a more reliable time management skill set, and who are more considerate towards their customers' own time. In fact it will take me less time to do the maintenance work myself. Oh but wait, this company ought to have the time management skill set and infrastructure since they claim to have been in this line of business for as long as they have. Hmmm. Time to consider personnel change, one that communicates between themselves. Or perhaps a change in their line of business. As far as I'm concerned I do not want to do business with a firm that underestimates the value of their future clients' time, and overestimates their management skills. Over-promising and under-delivering some people call it.

Great experience, I'll be coming back for sure. They got me in the next day to look at my car and…read moreeven fixed it before I had to go to work (not that I was relying on that, but it was a great surprise). Everyone who works here was nice and helpful, even appreciated the other customers that were waiting. Great vibe, definitely bring your car here. Also very fair pricing!!

The folks here are really nice and generous. I pulled in to check the air in my tires, and someone…read morecame right out and offered to do it for me. Turns out I was too low in all 4 tires, and when I mentioned that the dashboard light is always on, which makes it hard to know if there really is too little pressure, he got the machine to test the sensors in the tires and confirmed that they are all working. And all of this without charging me at all. Really great to have a neighborhood place like this.

The front desk staff and auto mechanics are always friendly and reliable. I have been taking my car…read morehere and their Hadley branch for many years, and each time, the service gets better. Thank you Amir, Kelly and team!

Air Conditioning fixed in car. I was satis with their service and the price was exactly as quoted…read more Thet have never tried to sell me things I do not need

Our car had a persistent squeak, and we took it into another mechanic to get it checked out. They…read more"tightened everything up but couldn't find the cause of the squeak". Three months later the squeak returned. Obviously we didn't bring the car back to the original mechanic, but took the car to Veryl's instead. The staff at Veryl's were extremely nice, fixed the problem (a ball joint), and took care of a tail light as well. They offered to give me a ride and pick me up while they fixed the car, and explained everything they would work on before they did it. Their estimate was spot on, and I didn't feel gross or taken advantage of like with other mechanics. The office is pleasant, with a very comfortable waiting room for short stays (cable TV, complimentary coffee, soft couches). And they're a 25 minute walk (or 5min ride) to the Common where you can go for a longer wait at Thirsty Mind Cafe where the wifi is free and the espresso drinks are well prepared. Overall, I have nothing bad to say about Veryl's, and from now on I won't be wasting my time with any other mechanics.

My water pump died during a recent trip to Western MA and Veryl's got me back on the road very…read morequickly at a fair price. Their garage and property are well maintained and professional and should be a model for other repair shops. I would not hesitate to bring my vehicle back to Veryl's for service!

As an update to this review I would note that the owner was very responsive to my concerns and…read moreactually drove to my home to refund the full price of this last repair. He was very apologetic for the misunderstanding about the quoted price and wanted to show his appreciation for our patronage. Maybe we'll give it one more shot. Here is my original review: "I have used Cichy's twice before for routine work like changing trailer tires, and my MIL used them for a muffler replacement. Both times, during the COVID pandemic. The service and cost was HORRENDOUS. In fact, it took them a month and constant prodding to get the tires done. So when my MIL needed a new gas filter I was hesitant to use Cichy's but figured I'd give him one more shot. I called ahead for an estimate, gave the car make model and year and part needed and got an approximate cost of $45-$50. My MIL was there for two hours because they didn't have the part after saying they'd order it ahead. And they charged her $108 for a 15 minute filter change. " Not sure who quoted that original price but in the end the owner gave my MIL a free repair, which was not requested, but was much appreciated.

Anything car-related tends to rack up my blood pressure quite a bit so I'm really lucky to have…read morefound Cichy's Garage when I moved in to the area last summer. I feel that I can just leave my car to John here without having to compare notes from several places. This is one of the few places that will honestly tell you that you don't need to fix something you think you needed instead of always trying to scare you into fixing things you don't actually need. At one time I brought my car in for ABS light and started by saying I might need to replace the ABS module. John didn't take advantage of this at all and completely fixed the issue by replacing two electrical cables. I only wish that they were located closer to me so that it's easier when I needed to come back a few times to debug problems. Nonetheless, I'd still spend the extra one hour round trip to drive here instead of going to the mechanics who are closer, including one that has a suspicious 5-star rating with 100+ reviews.

​I have used INTERCITY LINES for 17 years! They have shipped 7 cars for me and I have never had a…read moreproblem. When it comes to car shipping companies you get what you pay for. It's like first class on Virgin Airlines versus Greyhound bus. Both will get you across country but you may get stabbed on Greyhound. INTERCITY LINES has a dedicated fleet of clean, modern trucks. You can call the professional driver on their cell to meet for pick up. So easy. Other, cheaper, companies use a broker and give your car to some trucker with the lowest bid. Horror stories from these cheap transporters include: 1) Drivers who don't have a cell phone 2) Drivers who don't speak English 3) The car above your car leaking oil and battery acid on your car 4) Placing your car directly behind the dirty black diesel exhaust pipes 5) Bolting down a car so tight it breaks the suspension Need I continue.........why do you want this nightmare? Also, many people spend months looking for a beautiful car only to discover it in a state far, far away. You might want to save money driving it back home. But how would you feel about your new baby when a big rock chips or cracks the windshield on the long highway drive home. Or your new classic car breaks down in the Mojave desert with no cell service. That romantic bonding experience with your new ride just turned into a sour, sad baptism......and now you have a long long ride home to feel depressed about it. I know from experience. Instead use INTERCITY LINES to drop off your new car. It's like the biggest Christmas present in the world when that truck opens the back door and they unwrap your gift. (see my a few of my photos) Yes, they even wrap your car with a car cover so it doesn't even get dusty!! I just love this company. Lastly, yes movie stars and TV stars use INTERCITY LINES. But the staff at the office treat everyone like you are special. They always greet me by phone with a warm "hello" and give me excellent customer service. Jim and Sharon are rock stars!!!!!!! That is why I continue to use them exclusively and recommend them to everyone who needs to ship a car. The are #1 - THE BEST !! ​

I wouldn't recommend them to my worst enemy. Their driver dropped our 64 1/2 Mustang off the back…read moreof the lift. They admitted their driver was new and at fault. Then their insurance appraiser was a real weasel and tried to low ball us with a buy out price of only $16k. We had to get our own Insurance company involved to negotiate. Finally totaled it for $41k. Talked with Jay Leno about him removing his name from their website.