Highly Recommended!…read more The technician is a true professional with an impressive understanding of the inner workings of appliances. This is second time using them and great quality work every time!

I reached out on a Sunday and received a message very quickly regarding scheduling the next day…read more Received a diagnostic and repair service for dishwasher. Will happily reach out for future needs.

I called in the evening and Leo and Carlos came the next morning at the appointment time. They…read morediagnosed the problem with our refrigerator, gave us a reasonable price and fixed the problem right away. They are professional, courteous, thorough in their work and keep a clean work area. We will call on them in the future if needed and will recommend them to our neighbors.

I had a great experience with Leo. Communication was excellent; response to our service request…read morewas prompt, and his evaluation of the problem and recommendations provided us with choices. Will definitely call Optimal again when there is a need.

Highlights: 1. Pushy (daily messages)…read more2. No upfront price/quote 2. In the end, shady pricing and they cannot give you the reason/breakdown of the cost They are a bit pushy messaging everyday but the gentleman arrived promptly at the scheduled time which made up for it. He was friendly and communication was clear. The dishwasher ended up having a loose connection that was tightened but was a little moreccomplicated due to how the dishwasher was recessed (was previously replaced 2 years prior so it's not too difficult). The whole repair probably took a little over an hour and I expected to pay close to what the others quoted but to my surprise he was charging us a premium. When I questioned the price the gentleman stated he made a mistake and he quoted me the price he would of charged if he went out to source a part. Last I checked he never left the kitchen..? This kind of shady practice is why a lot of us consumers are weary and ask for up front pricing. I still ended up paying more than I would of but it was simply to end the contract. I cannot in good conscience recommend SkillRam. EDIT - Response to owner First of, no quote was provided beforehand and I can screenshot the whole conversation. Did you also forget that was the same conversation where you took the liberty to schedule 10am despite the fact that I clearly stated "anytime AFTER 12pm" forcing me to care for my child while balancing this repair. Second, the gentleman backtracked on the price when I questioned it and stated the $320 price was due to an extra charge to source parts. Please dont claim you are innocent because I have the receipts to prove my claim. What an awful way to do business. FINAL UPDATE Stop trying to edit your replies multiple times, you know I get a notification each time, right? Admit that you dropped the ball and were shady.

Our 20-year-old GE refrigerator was no longer cooling sufficiently and our usual appliance repair…read morecompany couldn't send anyone out for 5 days! Skillram to the rescue. Hashmat and his colleagues were polite, arrived when they said they would and explained everything they were doing. They explained all of the possible scenarios and an estimate of how much each might cost. In the end, the problem was the Freon, but they also cleaned the condenser and defrosted the freezer - and we gained a greater understanding of how refrigerators work! Super friendly and professional!

They provide quality service in a timely manner. Responded to my call and fixed the issue…read moreimmediately.

Good people! Did a great job on my two commercial ovens. The communication was pretty good and the…read moredeal they gave me for two ovens plus parts was unmatched!

This is my second time reaching out to Quality DC Appliance Repair - this time for a dishwasher…read morethat died on me. Mohamed offered a same-day inspection, quickly diagnosed the problem, and scheduled a follow-up once he had the parts. With parts in hand, he quickly remedied the issue, explaining the cause and the fix in full. He was very transparent about his pricing and was graciously flexible on the up-front vs. total cost split. A few days later, we actually encountered another issue with the washer (not his fault) and he came out quickly and remedied the new issue as well, and we're all up and running again! He's always prompt, incredibly friendly and professional, and I'll continue to rely on him for our appliance needs.

If there were a 6-Star option, I would give Quality DC Appliance that level of quality and…read moreprofessionalism. It's been hot & my central air just stopped working. Quality DC sent Ben over and he found the problem right away. In 1 day, he got me the part and fixed it. And this was no small job. I have an older central air unit with the AC on the roof and the fan in my crawl space. He got in the crawl space and figured it out. Almost more importantly he explained exactly what was wrong. I had water in the pan... why? The fan died. So my unit was freezing the dead fan & when it thawed, the water would fill the pan, set off the sensor and kill the power. Also, my unit is old. I bought the house 7 years ago and the AC was already there. I know the last owner. He didn't install it either. Ben got the right motor in 1 day. The price was perfect. I googled the motor price and he charged me the bottom dollar. I even had him over to flush the coil 2-days later. I trust this company and I'm going to tell all of my neighbors to exclusively use them. A++

Sent out a Yelp Project , Ahmad reach out timely and worked over text to identify the dryer issue I…read morewas able to pull from diagnostic code. He was able to schedule, get parts and the dryer repaired in one stop before the weekend having family in town and was huge win for us. Definitely recommend for your appliance repair.

They were extremely responsive and helpful in resolving my broken washing machine. Very dedicated…read moreand professional business. Stood behind their work and came out to complete the job after the initial repair didn't resolve my entire problem. Their price was fair and reasonable. Would highly recommend them to anyone I know.

Provided s/n and model # via email and described the issue. They showed up with a replacement…read morepart, swapped it out, and all was done quickly and efficiently.

I called for a failing refrigerator, and then I accidently texted my info to the wrong #. He called…read moreme back anyway in about ten minutes. I explained the problem and he recommended cutting my losses and getting a new refrigerator, which I did. Plus he had recommendations for models. I really appreciate his honesty. He could certainly have come by, charged me for a service call, and then told me that it was hopeless. five stars!

After considering bids for a dishwasher issue we were having we had Sunny come out and take a look…read morefor us. What drew me to Expert Appliance Services was their stellar rating here and customer satisfaction. Everything was quick and efficient and the problem for now appeared to be minor. I appreciate the effort Sunny took in coming out and helping us. In the future we will definitely come back to the company for when it necessary to help us fix whatever may break next!

Our Subzero refrigerator/freezer (which is 25 years old) had a warning light for and was not…read moremaintaining adequate temperature in either the refrigerator or the freezer. The technician came out, promptly diagnosed the problem as a faulty fan, and was able to replace the fan with the parts on his truck. The whole process was very efficient and professional. Let me add that I had called Subzero and gotten two references, the first who did not work in my service area (McLean) and the second who got poor reports on Washington Consumer Checkbook. Fortunately, the first suggested that I contact Expert Appliance Services.