We have used Pinon Window and Door for two new housebuilds. Their product is great and Rebecca and…read moreher team are terrific to work with. All of our windows and doors arrived on time and Rebecca was very reachable and responsive to our needs. We chose the Anderson 100 series because they look good and fit our budget. We ended up using black frames on the exterior and interior, and they look stunning. I would highly recommend Pinon, and would now not use anyone else.

This is, by far, the best window and door showroom we've been to in Albuquerque. Not to mention,…read morethe customer service is top notch. They are super knowledgeable and very helpful. They don't just try to sell you the most expensive products, but they give you honest advice from first hand experience. We are going to be building our house and windows have been a long process because I want to make sure we get the right products for our forever home. For some reason, with all of the research I've been doing, Pinon Windows and Doors never popped up on my radar to check out. Luckily, I was looking for a particular sliding door and their business came up on Anderson's website as a place that sells the door. Thank goodness!!! Definitely check them out if you're in the market for Windows or doors.

My friend paid for their services, but they didn't complete the job. She has used their services…read morebefore and didn't have any problems back then. For whatever reason they didn't do the work most recently.

Got an appointment right away and prices were better than some of the others I've used beforeread more

I had Mobile Screen & Glass replace a screen on a sliding glass screen door. I brought it to them…read moreand picked it up when it was ready about a week later. They did a fantastic job at a really good price. A+ all around!

So fast and so affordable! We have a window that's been unable to stay up since we bought our…read morehouse, and I had been putting off getting it fixed. Mobile Screen and glass came out and fixed it in 10 minutes flat! Thanks y'all!

I met a salesman at the Albuquerque Home Show for Energy Pros Home Improvement and made an…read moreappointment for an estimate for stucco. I have a rental that needs to be re-stuccoed--repair and new. Mike came out to evaluate and estimate. He was judgmental and rude to my tenant and tried to be cute/too familiar with me. By the end of the appointment, I was already having second thoughts about using this company. It turns out that I don't have to worry, I have not received an estimate nor heard from anyone at the company. I think I dodged something..Whew!

Don't use this company! I had windows installed by them a few years ago. Within the 1st year, the…read morecaulking moulded. All of them, not just in the wet areas. Mike O. told me the company wouldn't come out for .50 cents worth of caulking. I contacted the BBB, he soon sent out someone to "fix" the issue. The guy wiped the caulking with acetone, put caulking on top of that, and told me I needed to paint it. I also had to write a note saying I was satisfied with the work. Well, of course it looked nice at thet moment. There's mould again for the last couple of years. Pure B.S. Two weeks ago I couldn't get one of the windows to open, like the lock broke. I contaced Mike O. he said to send him a picture of the lock. I did. When I asked him if he recieved it he said he had, but he was booked for two weeks out, so someone would call me on the 23rd of June. We're now on June 26th, do you thimk I've heard from them? Of course not, because this company only wants $. They don't know the meaning of customer service. Anyone that I can stop from using this company, please heed the warnings!

They came quickly (but not emergency service as they were out of town.) As an aside, I don't think…read morethey charged me for the emergency call either. The owner himself came and took care of this and the work was done quickly. It wasn't perfect (some small edges were broken with the vandalism and/or busting out the existing glass. They are internal, small, and one would ever know. Took less than an hour for a double pane with ornamental bars re-used/salvaged from my own door. Looks fantastic (just not perfect, albeit minor.) Price seemed competitive also. Owner exceptionally polite and responsive.

Horrible job, worst repair I ever had done. Talked with Fernando Herrera about replacing a window…read morethat had slide by shash on each side and screens. The sash of the picture window had marks from a break-in and screens were damaged. He and a helper show up just replace the glass in the center. They smeared some white putty over the marks on the sash. Said he would replace the screens, then after getting payment of $632.14 he said "get me the old screens and I'll replace them". I told him the old screens were sent out in the trash all broken up but the other windows on the building are the same size. He said "get me the old screens and I'll replace them" as he's scurrying to his truck! I called him on the phone about the sash being all chiped up and the screens. He said "Don't call me again" then hung up on me. WOW! Don't recommend anyone ever doing business with this man...

HORRIBLE QUALITY. Horrible installation. Horrible service. Horrible people that run the place. DO…read moreNOT GO HERE. They screwed over my parents twice so far Calling them up for the 3rd time now. What should have taken max 1 month has now been over 4 months as they got the first order wrong. Now the, second order is wrong. What the hell!? I'm really confused here. All fricken dang four window frames are scratched to hell. I CANT BELIEVE YOU WOULD SCREW OVER PEOPLE LIKE THIS. Unbelievable. DO NOT GO HERE. DO NOT GO HERE. DO NOT GO HERE.

We purchased our new windows from Lewis in early May of 2025, then Steve came out to take exact…read moremeasurements about 2 weeks later. From that point on communication from Window World was a bit lacking. I called them at least 2 times looking for a status, and each time the phone call concluded with a young lady saying "let me do some research and get back to you." Both of those calls were never returned. During the second week of July I contacted Lewis and let him know that we were hearing crickets from Window World. He advised that he would have the installation manager contact me the next day to give me a status report. The next day I received a call from the scheduling manager and she advised that our windows should be in on that day's truck. Long story short, we scheduled the installation for July 14th and 15th. On the morning of July 14th, the crew showed up 15 minutes early. That impressed me. They really seemed to be on the ball. Unfortunately, that momentum quickly faded as the day unfolded. Sometime around 10am the crew removed the three front windows in my living room. They replaced one and left the other two holes wide open for the rest of the day while they proceeded to change every other window in the house. They finally got back to the two gaping holes at about 4:30pm. (..By 3pm I had 10 million flies breeding in my living room and the temperature was a comfy 90 degrees..) I couldn't understand why they removed the three biggest windows in the house and then left the holes for two of them open while they changed every other window. I learned why later in the day. A very annoying part of the entire experience today was that the crew could not have cared less about closing gates. My backyard is set up with multiple gates to make sure that my dogs can't get near the street. Every time they went through any of the gates, they would leave them open. I even asked the foreman to ask his crew to make sure to close gates - because they didn't speak English - but this didn't help. Every time they went through a gate, they left it open. This happened repeatedly. Do none of them have family pets? The real kicker in all of this is that at 5:30pm I was told that the crew didn't have the correct window to fill the last gaping hole in my living room. I tried to call Lewis and went to voicemail. I tried to call Steve and went to voicemail. I called the Window World main office, and they promptly transferred me to...you guessed it...someone's voicemail. Not sure what to do now. Someone is supposed to call me back. On July 15th, after a few more calls, I finally received a return call from Window World and was told that they would need to re-order the missing window. It would take about a month "if we're lucky." I now have a 60" x 43" piece of 1/8" plywood in place of my front window. It hisses when the wind blows and I'm willing to bet it will leak if it rains. I've lived in New Mexico for 47 years and for the first time ever I'm praying that it doesn't rain. To anyone considering new windows in their home, please know that my wife and I are VERY much regretting our decision to go with Window World.

Requested residential window repair. Walter coordinated and completed the estimate in a timely and…read moreprofessional manner. He was very informative and friendly. The estimate received was within my budget for the project. Was contacted by Crystal from ASAP Office and she was professional, knowledgeable and friendly in coordinating payment and scheduling. Kept me well informed throughout project. Once glass was cut and ready for install, scheduled a time. Installation Tech (apologize for not remembering name), was professional, knowledgeable and quick in completing the glass install. Extremely pleased with ASAP Auto Glass and completing this project.

I wanted to replace the rollers on my OLD sliding glass door. ASAP (Altez location) came out as…read morepromised, unfortunately they did not have the parts. No charge for the visit. They came back in a couple of weeks to try again. Unfortunately no parts fit my old door. However, Rick and crew were determined to get it rolling and were able to fit (with some difficulty) some other rollers into the door. It's been over six months and their solution has worked perfectly. I loved that they embraced the repair challenge rather than just trying to sell me a new door. I also loved that they didn't up-charge me for the work. I would have paid more for their time and expertise. Highly recommended.

We had a leak above a bedroom window that appeared to be from old siding. We replaced the siding…read morewith stucco and repaired the drywall. Imagine my surprise when it rained and the leak returned. I had two window companies look at the window BEFORE the drywall was repaired and closed. Everybody said the existing window looked fine. They were wrong. Out of frustration I called Casey at Door and Window Company and he was kind enough to talk me through the issue to troubleshoot it over the phone. He decided to come take a look. It took him less than 10 minutes to discover that the leak was from coming from the window that was less than 10 years old. Not only that, but Casey also determined that the person who installed the window used the wrong window and that is why it was leaking. They installed a block frame window that was allowing water to seep right in. Casey immediately ordered a new window and came back to install it when it came in. From start to finish Casey was a pro who cares. He could have given me the same lip service the other two companies gave me but he went the extra mile to do the job correctly and I am grateful for people like Casey. Honest and professional.

From the owner: Door and Window Company, located in Albuquerque, NM, is ready to assist you if you're in the market…read morefor new doors and windows. During our design consultation, we will help you determine what style, size, and shape of window or door you need to fit your home or business.