This is an old school Hardware store. Employees who understand the product with lots of experience…read moreand knowledge. The prices are just as good as a big box store. The high side is they have the hide to find parts. It's not fancy, it's straight forward hardware and what you need. The store is Anaheim is my home base. So glad we have it.

This the hardware store time forgot! The employees are awesome the selection is excellent & if…read morethey don't have it, they can get it! Also the prices are on par. One of my favorite places to shop when I have a project.

The customer service was exceptional. Jeremy went over and beyond …read more I was adding more cabinets to my kitchen and looked everywhere for matching knobs . I must have visited over 10 different hardware stores . No one had them . Then I found Rok . They have the greatest selection of hardware and they had the exact same knobs I needed . I was very happy. This will be my store to go to for my future remodels .

They offered me great, competitive deals on cabinetry hardware for my kitchen and several bathrooms…read moreand provided fast, reliable service. Thank you!

I can count on one hand how many times I have been to an Ace hardware. And I guess that's why…read morethey're closing. It is the smallest of the hardware stores, which is why I would usually go to Home Depot. You definitely should stop in before they close to get some discounted tools and stuff.

Needed some roundup for clearing out some stubborn weeds in my backyard…read more Stopped by Crown Ace Hardware in Anaheim Hills to pick it up. Ended up buying roundup in a Hudson sprayer type of bottle with a pump and spray nozzle. Along with a refill concentrate bottle of Ace brand weed killer to add some of to the roundup making a higher concentration solution. I've been shopping here for over 25 years, before they opened this location they used to be located off Santa Ana canyon, west of weir canyon in the festival center. Good prices, knowledgeable staff, and fairly large selection. I'll be back.

This is by far the best Ace Hardware I've ever been to. I know I may not look like it, but I'm…read morehardcore about hardware. The space is very open, not congested like other Aces I've been to. They have a ton of unexpected items, like the photograph I attached of gift wrap (?) paper that I bonded with the employee on regarding how we buy oversized paper like this to decorate our walls at home. Hehe I had such a pleasant time here. They only have a few brands of teeny tiny paint sample cards (I collect them to use as bookmarks or affirmations to tape on my mirror, etc). I'd come back in a heartbeat even though I'm not located in the area, just bc I haven't seen an ace hardware quite like this one. Thank you Fullerton Ace Hardware!

My son and his friend waited in total about 4 hours. They arrived around 6:30 am there were about…read more10-12 people in front of them we already knew it was a very small chance they would be able to get at least 1 advent calendar. Someone came out and handed them tickets and then once the tickets were handed out they were told they could leave and come back. Of course the boys left and then returned at 10:30. They had numbers on the tickets and when getting in line to purchase the needohs people were allowed to go in and make Needoh purchases that didn't have a ticket. Which was confusing and on top of that the order of the tickets were not being honored. It was very disappointing. Did they get Needohs yes, but was this event also unorganized and not well thought out 100%. I get that things happen and in cases like this people will be disappointed. It's also okay for Ace Hardware to admit, yeah we messed up. A side note, the Needohs were up priced, they were about $12.99 and the quality of the Needohs were not that great. A lot of inconsistencies and then looking into it more they aren't on the retailer list. All of these things can just be small mistakes and that is all fine but the event itself just seemed unorganized. Not the best experience. I heard they did sell out on overpriced Needohs, good for Ace Hardware.

Came in to get some house/mail keys copied and it went pretty quickly!…read more It's toward the back right. The lady was nice and efficient in helping me. It was about $3 per key if you don't get a custom/fancy key. Would come back to get my keys copied here

I've been coming to this hardware store for years. Today I…read moreneeded keys made. I walk in the store and two service persons asked what I needed and called out on the intercom for key service. I proceed to walk up to the key counter and waited for assistance. This rude scolding service person walked up and said I should have pushed the button on the counter. I proceed to say that two key service calls had already been called through the intercom. Then the entire interation experience was so uncomfortable I could hardly wait to leave the store. I did tell the cashier of this uncomfortable experience.

Truly fantastic service, Andrei has been great every time I come to Lowe's. Would recommend this…read morelocation everyday!

Did you know Lowe's has a clothing section? I sure didn't until now. And dang, from the prices I…read moresaw, it's not a good deal. I've always liked Lowe's, and we came here specifically for some fall flowers. Not necessarily fall colors, just some color for the patio. We saw some plants we liked, but most were already fully bloomed. They were pretty, but we wanted something that would last a little longer. We did find one plant we liked and were going to buy, along with some soil, but the soil bags were so dirty we didn't want to touch them. The bags on top appeared ripped, soil was all over the place, and you could tell they hadn't been cleaned since the last rain. Since we like to get everything in one place, we left and went to another "home" store closer to home, found exactly what we wanted, and even found a healthier plant. I'm not giving up on Lowel's, as they had some bathroom vanities I liked for when that remodel happens, but it was a little disappointing. Oh, did I mention they have clothes? Weird!

This is the absolute friendliest Home Depot that I have even been to. Stopped in to buy moving…read moreboxes, and must've been greeted at least 10 different times. As for the store itself, it's your usual Home Depot set up. Nothing special about, as they all the same. But this location gets 5 stars for being so welcoming. Especially when they have to work in a holiday. Thank you Home Depot for providing excellent customer service.

Literally the worst customer service experience I've had…read more I went in to return a few items. I didn't have my card with me, but I did have my receipt. I requested cash back for the return, and the cashier told me they couldn't do it because they didn't have cash in the register and would have to get it from the back. I asked if they could get it, and instead I was told to go to a different store. I asked to speak with a manager, and as the manager was coming over, the cashier suddenly started processing my cash refund. I didn't come in upset, but that situation was frustrating because they lied, instead of simply trying to help. When I spoke with the manager, Jason, he was being dismissive instead of trying to understand the situation. He kept repeating, "Well, you have your money, right?" rather than addressing the service. I asked for a business card or contact information for someone above the store level, and I was told they didn't have anything available. One that's unprofessional. Two I don't know if that was true. My issue wasn't the return itself. I got my money back. My issue was the lack of professionalism and the way the situation was handled. Good customer service means communicating honestly and treating customers with respect. I understand retail can be stressful, but being rude or dismissive only makes a simple situation worse. They were being rude and egging me on of course I'm gonna be upset.

This Home Depot feels like one of the largest in the area, except for the Home Depot Superstore in…read moreSavi Ranch. We mainly shopped in the garden area, but we also looked around inside for a bit as we're getting ideas for a possible kitchen remodel. Of course, we had to admire the Halloween decor. We found the plants we were looking for, along with some soil, which, I have to say, was in pretty good condition when we visited. Soil can often be messy, with bags ripped open, etc. And after a rain, it's even worse. The rows and pile of bags almost look like they were cleaned off. The garden center doesn't have self-checkout (thankfully), and the person who checked us out was super friendly and helpful. They had brown paper to lay down in the car right by the cashier, which is a nice touch.

I experienced the Gen Z stare for the first time here…read more I was there with my mom trying to find shower grout cleaner. I needed some help, so we called over a young male employee. This guy was struggling to get a single word out, and when he didn't understand my question, he went to get help. When he left, he didn't say, "Let me find someone who can help you." He just walked away, leaving my mom and me standing there. I got kind of embarrassed because this guy had just blown us off, but my mom (an angel) reminded me to cut him some slack because this was probably his first job. He came back a minute later with an even younger guy and left without another word. The new guy he brought said, "Hey, this is my first day. I don't know anything about this," and just walked 10 feet away and started chatting with another coworker. I'm 30 years old. I remember a time when you could walk into Home Depot and there would actually be competent people there to help you. This is just another example of the declining standards in this country.

We had a very difficult time with lack of communication regarding special order windows from Jeld…read moreWen. They came later than expected and were not as ordered; one was defective. Ganahl did what they could to get things rectified but we will never recommend Jeld-Wen.

Great help from ALL employees I questioned .. Knowledgeable and polite .. I'll definitely return !!read more

The people here and the variety of materials I think this is my favorite store/warehouse in the…read moreentire world. The prices are incredible: I bought a 55",, natural edge board, FOR TWELVE DOLLARS. And the people working there are kind, patient, and knowledgeable. Just writing this is making me go back

Great experience with Jeremy and the whole team - very knowledgeable and professional. Always a…read morepleasure shopping at Austin Hardwoods!