Super disappointed with McFadden Dale's failure to stand behind their tools. I've been a customer…read moreof their's for years but will no longer be buying tools from them. I purchased a Torx bit which I was told was "hardened". I was told it would not round off. The tool lasted about 2 seconds before rounding off. I took the tool back to MD with my receipt. I was told essentially they would not refund or return or replace the tool. MD's customer service is a poor example of standing behind a product. I ended up buying a bit from Harbor Freight which removed the bolt quickly. Not a good look for McFadden Dale.

This is a hardware dream!! Every nut and. Bolt imaginable. Lots of great tools. Lots of helpful…read moreguys with a time of knowledge. Pricing is good as well. So make some time to roam. You're gonna need about 2- 3 hours to do it right.

The customer service was exceptional. Jeremy went over and beyond …read more I was adding more cabinets to my kitchen and looked everywhere for matching knobs . I must have visited over 10 different hardware stores . No one had them . Then I found Rok . They have the greatest selection of hardware and they had the exact same knobs I needed . I was very happy. This will be my store to go to for my future remodels .

We want to thank Sean the owner of Rok hardware & cabinets. He did a great job helping us pick out…read moreour kitchen cabinets, hardware, & countertops for our kitchen remodel. The cabinets are high end white oak with a great price same with hardware very high-end. He also found countertops exactly what we were looking for. He made everything so easy and stress-free. We love our new kitchen. Also helped us with the faucet and sink he did it all! Robert was our installer and did a great job. Very easy to work with. We highly recommend Rok hardware and that you go to their showroom in Anaheim it's amazing with a great selection of cabinets and hardware. Ty, The Brady's

I can count on one hand how many times I have been to an Ace hardware. And I guess that's why…read morethey're closing. It is the smallest of the hardware stores, which is why I would usually go to Home Depot. You definitely should stop in before they close to get some discounted tools and stuff.

Needed some roundup for clearing out some stubborn weeds in my backyard…read more Stopped by Crown Ace Hardware in Anaheim Hills to pick it up. Ended up buying roundup in a Hudson sprayer type of bottle with a pump and spray nozzle. Along with a refill concentrate bottle of Ace brand weed killer to add some of to the roundup making a higher concentration solution. I've been shopping here for over 25 years, before they opened this location they used to be located off Santa Ana canyon, west of weir canyon in the festival center. Good prices, knowledgeable staff, and fairly large selection. I'll be back.

This is by far the best Ace Hardware I've ever been to. I know I may not look like it, but I'm…read morehardcore about hardware. The space is very open, not congested like other Aces I've been to. They have a ton of unexpected items, like the photograph I attached of gift wrap (?) paper that I bonded with the employee on regarding how we buy oversized paper like this to decorate our walls at home. Hehe I had such a pleasant time here. They only have a few brands of teeny tiny paint sample cards (I collect them to use as bookmarks or affirmations to tape on my mirror, etc). I'd come back in a heartbeat even though I'm not located in the area, just bc I haven't seen an ace hardware quite like this one. Thank you Fullerton Ace Hardware!

I am a military minority Veteran who was treated with disrespect at Fullerton Ace Hardware…read more I have a toolbox that doesn't stay fastened so the clasps come off repeatedly. I asked the Ace guy about suggestions and he said, "There are no choices, and you just have to accept the problem." I asked the Manager and she said, "That there is nothing to fix the problem" I asked her if she had a toolbox and she said "No" and a screw wouldn't solve the problem and she got offended when I questioned her further and she asked me to leave. I don't appreciate being disrespected by a manager who is sensitive when challenged and the staff at Ace who didn't want to help me. No one was kind to me at all. Is this how you treat a minority Veteran who serves your country and instead is treated like dirt. The women don't know anything about toolboxes and aren't interested in helping me at all. They show no interest in looking for a solution and claimed that there was none! I wouldn't go to this Ace hardware store where you can't express your opinion, and you have to walk on eggshells! This is a hostile environment where expressing yourself is not welcome. I don't think freedom of speech is welcome as well at this store.

Whenever we have a DIY project at home, we are sure to make at least one or two visits to Ace. They…read moreare always so helpful, and we never need to wander through the store trying to find what we need - like we would at HD. They are always great at asking if we need any help finding something and they will take us right to the spot. And if we need any advice on a project, they are sure to have someone available to answer our questions. My pups also love going because they get lots of attention plus treats! We will take our neighborhood Ace over HD any day!! Best service in town!

placed an order online and it was very easy to pick up at the store…read more The reason for the two stars is the staff that follow you around in the store, literally looking at you like you're going to steal something. I understand they obviously have theft issues, because there's a person full-time at the door. But then there's thug looking people, especially the woman with the long black hair, that follow you around the store, less than 6 feet in your personal space. I thought she was gonna come over me to get to my husband who she thought was going to steal a jar of jam. We were still in the store, trying to browse, which was impossible to do with a multiple people standing in our way literally as we tried to walk down aisles . Is the jam that good????? should we have bought a case? We finally just had to leave and PAY FOR THE JAM and get our online order. There is no other way to see it other than it was intentionally intimidating. What the actual heck???!!! this is how you treat customers? That you want to come back? shame on you all.

Great In-Store Service, Terrible Customer Support Hotline…read more I ordered two medicine cabinets from Lowe's because they were in stock (even though they were slightly more expensive than Home Depot). Shipping was supposed to take 5 days, but when the delivery came, I only received one cabinet--the second box was a random piece of luggage I didn't order. Calling customer service made things worse. Abigale was unhelpful, gave contradictory answers about a discount, and hung up on us after we asked to speak with a manager. When I called back, Tina (a manager) still couldn't resolve the issue. Also, be aware: debit card refunds can take 3-10 days, and they won't guarantee any discounts over the phone. On the positive side, the in-store experience completely turned things around. At my local Anaheim Lowe's, Kayah in returns was great and made me feel valued. She brought in the store manager, Edward, who handled everything professionally and gave me a discount for the inconvenience. Bottom line: Store employees like Kayah and Edward are excellent. The customer service hotline is extremely frustrating--skip the phone and go straight to the store.

Very disappointed with my experience with Lowe's. The refrigerator provided to my apartment…read moremalfunctioned and stopped keeping food cold, which caused me to lose a significant amount of groceries and prepared meals. While they did replace the refrigerator, they refused to take any responsibility for the food loss caused by their defective appliance. I understand policies, but when a product failure directly impacts a customer, there should be some level of accountability or goodwill. Customer service felt dismissive, and no effort was made to help beyond the basic replacement. I expected better from a company like Lowe's.

would like to recognize Emmanuel at Home Depot in Anaheim for his outstanding customer service. We…read morecame in with several questions regarding the replacement of an air conditioning unit, and Emmanuel took the time to patiently answer every question we had. He was professional, knowledgeable, respectful, and genuinely kind. In today's world, it is not always easy to find someone who truly cares about helping customers, but Emmanuel went above and beyond to make sure we understood our options and felt comfortable with our decisions. His positive attitude, excellent communication skills, and willingness to help made our experience exceptional. Home Depot is fortunate to have such a dedicated employee representing their company. Thank you, Emmanuel, for your outstanding service and for treating us with kindness and respect.

The Home Depot on Brookhurst in Anaheim is my go-to spot for houseplants. Their garden section is…read morealways stocked, and the best part -- they have one of the BEST plant return policies. If your plant dies within a year, you can bring it back (dead plant and all) with your receipt or the card you used, and they'll refund you. Trust me, as someone who does not have a natural green thumb, that policy has saved me more than once. I picked up three plants today, all looking healthy and happy on my patio for now. Once the sun gets too strong or the cold rolls in, they'll be coming inside with me. I love browsing their plant area -- good variety, good prices, and the peace of mind of that 1-year guarantee makes it totally worth it. If you're a plant lover (or a hopeful plant lover like me), this location is solid.

I had a really positive experience at the Home Depot in Fullerton, and a big part of that was…read morethanks to Bobbie. Like some of the reviews mention about employees going above and beyond, she truly stood out with her customer service. She was proactive, knowledgeable, and genuinely willing to help instead of just pointing me down an aisle. The store itself feels like an improvement from the older location--clean, organized, and well stocked. It can be a little tricky getting in depending on how you enter the parking lot, but once inside, the experience was smooth. Bobbie made sure I found exactly what I needed and took the time to answer my questions without rushing me. Overall, she made what could have been a routine Home Depot trip a great customer service experience.

Sale associates were outstanding from having keys made to getting the right shade of paint. They…read moreremoved the aggravation of getting the right first aid kits, which were hard to find. Additionally the pro-shop handled our diverse shopping needs. Thank you.

They always have good customer support, always have everything that I need, and don't treat…read moreeverybody as if they are a contractor. I normally go to Home Depot for my needs, however, when Home Depot cannot provide this place is my go to and always have what I need.

Communication regarding the etas of special order items is extremely poor, leading to scheduling…read moredelays & missing construction deadlines. Go to Katella Lumber instead!

Cheapest baseboard and molding you can get!!! Best prices for sure 100%…read more Cons in 16 feet but theyll cut for you!

Not good. Made a two hour drive to see the woodworking tools, wood, etc..... and was told they…read moredon't carry much of anything anymore. Turns out there was nothing. Very disappointed. Need to change your advertising!