Owen came out same day and fixed our drain, but he also went above and beyond to check out all of our bathrooms and make tweaks so that our water pressure was stronger as well as explain things to watch out for in the future. The pipe doctor also did our main sewer line last year -- a massive job that was skillfully executed. Highly recommend this company for jobs big and small! read more

Amazing service!!! We got a leak and called them right away and Gary came the next day for an estimate. They came back after a few days to do the work. They came in on time and our family had water again in one day of service! They came back to finish the work on day 2. Gary was honest and very reasonable with the price. We highly recommend the Pipe Doctor for your plumbing needs. read more

The Pipe Doctor - Front yard work. - Plumbing Near Me

David works in this company and he is like a manager who coordinates work. However, instead of having good hands, he has a mouth that is good at talking and not keeping track of things. He can't execute and he just lies a lot. Fortunately, the employees do their work. read more

I had a major leak in my downstairs bathroom (plus a clog) and Owen came out and did a thorough job of trying to figure out where the water was coming from. He finally discovered my interior pipes were compromised. He also cleaned up my sink drain. Aside from the work, this is the first time I did not feel being taken advantage of because of my gender and where I live. Owen was very knowledgeable, considerate, and straight-up, which is what you want in a plumber. Pricing of services were inline with local competition to clear out a drain (and emergency at night). I will use them again in the future. read more

I called to schedule an appointment. The woman who answered said that someone would call me back after 1 P.M. that day. No one ever called, so the next day, I called back. This time, I was told I'd get a call later in the week. I asked for an E.T.A., since the issue was urgent. The woman said, "We're running a small business; we'll get back to you when we can. Have a nice day." Then she hung up. Needless to say, no one ever got back to me. read more

I used the Alexandria, Virginia location, and Kenny came. He did a beautiful job of fixing my sink and installing a drain that would prevent hair build-up. I would definitely use them again. read more

Adam from The Pipe Doctor was amazing. As soon as he walked in the front door and I told him the bathtub faucet was leaking he said the cartridge in the shower handle needed to be cleaned. He knew exactly what the problem was and was very patient with me while I asked about other possibilities I had found on Google (which obviously makes me an expert). He just knew without a doubt what the problem was. He said if he could just clean the cartridge the price would be about half the cost of replacing the cartridge with a new one. I agreed to both options in case the new cartridge had somehow become damaged. Once in the bathroom, he was surprised that the faucet handle was brand new, it had just been installed within the last month. Another plumber had installed the shower handle the previous month, I called that plumber when water leaked through the ceiling below after a shower a month later. He couldn't find the cause so he just caulked around the chrome plate. After he left it no longer leaked through the ceiling, but the faucet began a steady leak, that is when I called The Pipe Doctor. Adam found the newly installed cartridge was clogged with pieces of what appeared to be pipe liner. He pulled pieces out of the cartridge and then asked me to turn on the main water line for about 1 second to flush the line, I did this four times. After each of the first 3 flushes, he pulled liner out of the pipe. It ran clear after the fourth flush. The pieces measure from 1/2 inch to 2.5 inches long. He did not need to replace the cartridge as it had not been damaged. He could not guarantee this had cleared all the material out of the lines. He said the problem was not due to something the last plumber did. I did send that plumber an email just so he would know what to look for if another customer called with a leaking faucet. This repair stopped the leaking faucet, but after a shower the next day the ceiling below again began to leak, so there was still material in the pipes that would need to be flushed out. When Adam returned he said a possible source of this material would be the dip tube in the hot water heater, he wouldn't know until he installed a new hot water heater so he could take the old one apart. I already knew it was about time to replace my 1998 hot water heater. After replacing the hot water heater Adam found the dip tube in the old unit had deteriorated from almost 4 ft tall (the length of the hot water heater) to only 3.5 inches and what was left of it looked just like the material that had clogged my shower cartridge. I got a very good price for the hot water heater and installation, plus the 15% senior discount made the cost more than reasonable. Adam is a very upbeat, friendly, positive person. He explained to me every step of the way what he was doing, why, and what he found, as well as the cause. After I gave him his tip he told me any tips he receives are passed on to a good friend of Adam's, a clergyman, who uses the money to pay for medications for the elderly. I had called The Pipe Doctor a number of times before each of Adam's visits. Danielle was always friendly, courteous, and answered all my questions. I would like to thank her for all her help and patience. The Pipe Doctor is now my plumber, they are experts. read more

Great experience with Pipe Doctor! Highly recommend. Owen was impressive in diagnosing a complex water problem in our home. He was also very professional and personable. He explained everything in an easy to understand way. Fair price also. Also a few months ago they did some work for our Homeowners Association and were fairly priced and a pleasure to work with then too. read more

Adam was knowledgable, friendly, came when he said he would, updated by phone as a courtesy, identified the issue with our clogged shower drain and worked at it until the job was done. He was careful and respectful of the aging pipes in our older home. Appreciated his professionalism, caring clean up and even the attention he paid to our new dog to set her at ease. This is the second time we've used Pipe Doctors and we will use them again (but hopefully won't need to any time soon!) read more

Adam was big help when my grandmother-in-law's (who isn't tech savvy) pipes started leaking. He really helped out the family when we were in a bind and was very cost effective considering the nature of the fix. He's come out before and we hope to continue using him in the future. read more

Excellent professional service. Very knowledgeable. Highly impressed with the skills and quality of work.

I appreciate the follow up from the owner who wanted to make sure all went OK. This is the way to run a business!!!

Quality of their work seems great. In an emergency I would not hesitate to have them out again.. but will shop around in the future as they seemed over-priced. I paid $800 for 3 hours of work (and a half hour discussing their pricing). They don't charge by the hour, which I get--a good experienced plumber can do a better job in less time than a bad plumber. They charge by the job and have a book price for standard jobs.. however they are willing to lower that price if your job is deemed easier or you have multiple jobs done, etc. I guess thats nice.. or could be nice, but in reality who knows what's going on. In the end I still felt like I overpaid despite the discounts to their normal price. They charge 50$ bucks for coming out even if you don't have them do any work--which is why I ended up going with them anyway read more

I called these guys to repair a clogged sewer drain and was very impressed with their work. It was a big job with the clog about 10 ft below the surface. Their estimate was fair, the service was prompt and the crew was professional from start to finish. You hate to have to call these guys but it is nice to know they are there when you need them. I highly recommend them. read more

worked at my neighbors property for a total of 20 minutes, cutting plastic piping then leaving the pipe remnants, debris, saw dust pile, and a glob of sticky toxic pipe paste where i park my vehicle and load or unload on a daily basis. this is a public street and this workman thought nothing of leaving a mess behind. not a single care for the people that have to stand in, walk through, or come in contact with the garbage he was too busy or careless to clean up. it's Earth week, ironic. nice respect for the planet and property of others. read more

After an unusually high water bill, we needed a plumber to investigate potential causes. It was a red flag when the plumber arrived and said he was hoping it would be a broken water main leak because he would have gotten paid more for that. Not a good start. He made a couple of very minor repairs on two of the toilets that could have been the cause of them running. The bill was over $500. I thought it was on the high side for a simple job. I paid it making a mental note not to call them again. One day later and one of the toilets that he supposedly fixed, was running again. I called the manager , Gary, to let them know it was not fixed properly and they said they'd come back out. To my surprise, they wanted to charge an additional $300 to fix what they should have fixed the first time. read more

Worst company ever! We requested service for a clogged drain (bathtub was filled with raw sewage). The technician came out and stated that the toilet was blocked and we need to replace the toilet (even though I was able to flush the toilet by pouring a five gallon bucket of water in the toilet. Three days later, the line is still blocked, and now we have raw sewage on the front lawn. The Pipe Doctor office says it will be another three days before they can come out (so much for emergency services). I do NOT recommend this company. Avoid at all costs. read more

Oh my, I'm absolutely shocked to see Gary responding to my initial review of 3 stars! Not only did I think he handled the whole situation poorly I'm now actually seeing that he's unable to be completely honest. I was sympathetic the loss of his grandfather, as I myself have just lost 2 son's in the last 5 year's. With that being said, all I said to Gary was you didn't leave any way of notifying your customers that you had a family emergency. Because he DID NOT tell me prior to leaving town. As a matter of fact he didn't even tell his own crew! Had he left someone to take calls, or even a message on his phone I'd have known! After reading my first review he called me and at first asked me to remove it. When I told him I would update it (which I thought I had) after the work was completed he demanded I take it down and even threatened not to come out and fix the mistake! At that point I will not be bullied or threatened and I told him that was up to him but the update would reflect that. His only saving grace in this matter was Lewis, who is the workmen that came out. I told Lewis that although I felt sorry for Gary's loss, his behavior was completely unacceptable and I would give them a update of only one additional star only because of his professionalism. Having owned my own small business, I do know that a simple phone message stating that you will not be available or due to a family emergency I will be out of town keeps your clients in the loop and your business running smoothly or if you have a trusted employee to run things while you're dealing with private matters. All this was preventable. read more

Overpriced. I called Pipe Doctor to fix a loose kitchen faucet handle that was leaking, because my usual plumber was unavailable. I knew it was a most a few parts in the handle. They were on time. The plumber said I needed a whole new faucet, he had one, and it would be $600. I said no. So he said he'd have to order the part but it would take 6 weeks. Again, no. Then he said he had to get an Allen wrench from the truck to check it out further. He comes back, flips off the cover, literally tightens a screw, and is done in 5 minutes. The leak was indeed fixed, and now a month later it is still great. However, I was charged $300 for the 10 minute privilege. The plumber gave me an uneasy feeling, so I didn't even try to argue; I just wanted him out of my house. Also it took an entire month for the check to clear. Call them if no one else is around. read more

Today I had a very disappointing experience with The Pipe Doctor. After noticing a leak from my water heater outlet line, I shut off the water to the house and called this company to try to get same day service. My initial call was at 7:49 am and I was given a 12:00-5:00 window for a tech to service the pipe. The scheduler indicated the tech would reach out to me 30 minutes before his arrival. At 4:28, after not hearing from anyone from this company, I called to ask if the tech was still going to make the call in the appointed window. I was told that "someone" called and said their partner had called and cancelled the order. I was dumbstruck by how casual the scheduler dealt with the situation, with her only remedy being to set up a service call for the next day. I wasted a day waiting for a tech and the only remedy was to have me wait another day, without water. Very disappointing! read more

We live in an older house so apparently you can't shove everything down the disposal. Wooops! We clogged our disposal and drain and water started coming up and wouldn't go back down. We did some homework and saw that the Pipe Doctor had great reviews so we gave them a call. We had two guys come out 4 days from our emergency but we managed . Adam and his trainee Owen were awesome. They were very friendly and very thorough. They explained to us what was the problem and through some jokes and some advice we all laughed at the whole situation. They didn't lecture us or try to sell us on anything extra. They were in and out in about an hour or so. They stayed a few extra minutes to give us some much needed advice on maintaining our old pipes and drains. I cannot express how much my husband and I appreciate their expertise. Thanks again to Adam and Owen and the Pipe Doctor for their great work. read more

Shawn was awesome. The first time Gary came he was awesome, but after the first visit my voicemails went unanswered unless I called again. Gary was very unprofessional, he was rude and dismissive. I left him a voicemail asking for an earlier appointment date, when I didn't hear back I assumed the appointment was still on, it wasn't until I called him (30 minutes passed our appointment time) that he claimed to have left me several voicemails, and texts. Claims he called me several times without hearing from me. However during this time I got calls, voicemails, and texts from anyone else who attempted to reach me. He cancelled my appointment time all together. He continued to place the blame on me, even though in my voicemail I specifically said that if the earlier date couldn't be done then our original scheduled appointment would be fine. He just continued to tell me how I was wrong, and talked to me like I was an inconvenience, it was only after I asked him "what next" that he offered any resolution. If it weren't for Shawn, I would definitely have given a much worse review. Shawn deserves 5+ stars. Even after installation he followed up within an hour, as promised, and quickly came back when the water wasn't hot after an hour (gas gauge issue, not his fault). He was professional, and courteous. He was educated and informative. If I can work directly with Shawn every time then I will use them in the future. read more

Amazing service. I had a clogged drain in my kitchen. Adam arrived right on time, assessed the problem, and gave me an estimate before starting on his work. As it turned out, the solution was simpler than he thought so he charged me significantly less. He gave me lots of good advice about using my disposal so that I won't have to call him in the future. One of the most positive service calls I've had in 26 years of homeownership. read more

Fantastic company, with superior service and great quality work. Jacob H. is a true professional, who identified and rectified our plumbing problem. I highly recommend this company and will use this company again for my plumbing needs. Thank you!!! read more

I've used Pipe Doctor for several jobs, from installing a water heater to fixing leaks and such, and I've found their work to be very effective. Adam is hard working, informative, funny and gets the job done. He even helped out once by offhandedly noticing signs of settling in my house foundation, which I had investigated afterward. I've found their price sometimes a bit more than I'd like to pay but have been able to negotiate them down a little. read more

We noticed water leaking from our elderly water heater, and based off of these reviews my husband and I called Gary to do a replacement. We sent him photos of the space and our townhouse so he knew the logistics involved, and he gave us a quote over the phone. It included the basic replacement of our 40gal electric tank water heater with a new one ($750 deal from Angies list) plus another $150 to update the water valve. He came on time, was nice to talk to, finished on time, and there were no hidden charges. Note: even though the reviews were good, I have a policy of getting at least quotes from at least 3 vendors, and I did my own research on the water heater that Gary recommended. I was able to verify that the model he recommended was a good one and that his price was also good. He also gave good advice on maintenance since he knows the local water system, which was more applicable than what I read on the internet. Would highly recommend. read more

Awesome service! They fixed my faucet quickly, arrived in their time window and provided professional and friendly service. Highly recommend using The Pipe Doctor!! read more

My recommendation: Do NOT call The Pipe Doctor. They were at my home in NVa recently to repair a small copper water pipe, broken due to the extreme freeze. I called on a Tuesday evening, but received no call back until the following morning. They arrived that Wednesday morning after 8:00 during regular business hours, and did resolve the problem, at least temporarily. First, their website states they provide free estimates, but I later discovered they actually don't - and when a company starts out lying to you, it's obviously a bad sign. Only one pipe had been damaged, but according to their plumbers, 2 pipes needed to be worked on because of their positioning; this seemed strange to me, but I accepted their assessment due to the need to get the job done and into work. The pipes were located in an odd place, and from their description of the difficulty of the job, I expected it would take several hours, require special parts, tools, etc., so I also accepted their estimate of $600. They finished in about an hour, with 45 minutes of time actually working on the repair, and did not re-fit the original copper pipes with new copper, but only applied some type of adaptor fittings and non-copper material. The water did function properly afterwards, so I paid the fee and requested an itemized invoice. I was told I'd be sent one by email, but the invoice I received did not provide any details on the parts, labor, additional charges for the service call and estimate, etc., and it was only upon receiving that invoice that I was informed there was no warranty on the job. I emailed this company 12 (twelve) times for additional information and a detailed invoice, with no response whatsoever. I later found what appear to be similar adaptor kits online for much less than $50; but even if both kits cost $50 each for a total of $100, that leaves $500 labor for a 45 minute job - over $500 an hour in labor costs alone. A similar issue on a different pipe occurred about 10 days later, and I of course did NOT call The Pipe doctor this time. I called another local company (Kinnett), after-hours on a Saturday afternoon. They returned the call, arrived and fixed the problem only a few hours later. They replaced the original copper pipe with new copper, in an area that required outside work and access under the floor. They responded more quickly, performed a much more extensive and difficult job on an after-hours emergency basis, provided all the billing details up front, and charged less than half the price of The Pipe Doctor. Again - Do NOT call The Pipe Doctor for any type of plumbing job - you will likely be grossly overcharged for what is at best average work, and there are many, much better local alternatives. D.G., NVa. read more

Gary replaced my kitchen faucet and bathroom spout because I am putting my home for sale. He was on time, polite, and did a great job. I would highly recommend. Will use again. read more

Luis, a master plumber, gave us A+ service when he fixed our garbage disposal after we requested The Pipe Doctor from AHS, our home warranty company! He was prompt, courteous, knowledgeable, friendly, and professional, and he communicated very well as he explained the work. Full of integrity, he enjoys the challenge of finding a solution and making customers happy. We were very impressed also with how soon he got here after our initial call. We called around 5 pm, and Gary called us back in a few hours to set up an appointment early the next morning! We had been happy in the past with this company's service, and that is why we requested them. We highly recommend The Pipe Doctor! read more

We had Shawn come out and install a new water bib and piping due to an old rusted out section from the basement to outside. Shawn was on time efficient and offered a fair price. Everything was explained prior and the final work was shown to us before he left. Great service all around. Will use in the future for any needed work. read more

I needed to change out an old water pressure valve and gave Gary at The Pipe Doctor a call. He came over the same day and was very professional and did a great job. I would definitely use this business again for any future plumbing needs. read more

The Pipe Doctor was great! We had an unfortunate disaster right before Thanksgiving. A bathtub upstairs developed a leak that caused our ceiling to collapse and let water in our dining room. Wayne was very punctual, he was polite, and precise with his diagnosis. He and his associate worked fast, and left everything clean. After Thanksgiving my kitchen faucet broke. I am scheduling an appointment to have the Pipe Doctor come and install a new faucet. read more

For all our plumbing problems we call The Pipe Doctor. Gary is very professional and friendly. He will explain the problem and give you a reasonable estimate for fixing it. He will answer all of your questions to help you understand the problem. With our last plumbing problem, I contacted in him the morning and he fixed the problem the same day. He even worked around my schedule with carpooling kids. I definitely would recommend him to everyone who is looking for a dependable and reasonable plumber. read more

Wayne came on time and was able to unclog my laundry drain. Appreciated his honesty and professionalism. Will keep his number for any other future plumbing needs! read more

Excellent service. Honest and professional plumber. I have used them already few times and every single time I have been completely satisfied. The plumber kept the area clean and whatever dirt was caused by the job, he cleaned it up completely. They are also reasonable priced. I will use them again. read more