I had an appointment for later in the day but finished with my doctor early. So, I showed up as a…read morewalk in and they would not see me until my appointment time. There was no one to talk to. It is all sign-in at a kiosk, which is okay, but I walked to change from appt to walk in. I waited about an hour, which I did expect some wait time. They were already an hour behind. There were supposed to be 5 technicians, but only 2 were working - I guess the other 3 called in sick. I am glad I am not paying for this service; my employer is. I will suggest they change servcies.

Worst experience with a lab. If you need to draw for your child or even yourself, go to Texas…read moreChildren's west campus, stay away from this place at all cost. I took my 2 year old to do a blood draw. After a whole 1+ hours of struggle, they drew half of what's required of the sample and told us to go the Texas Childrens. Don't let a child suffer if you don't have the skills/equipment! 1. Check in - all automated, there's no information about anything, how long the wait will be, any direction from the kiosk. I only learned after a kind gentlemen told me that we can check the queue on the TV in the waiting room; 2. Charge the maximum upfront - my insurance covers lab 100%, the technician draw up a bill $36+ and told me that this is the maximum they'd charge, they won't draw unless I pay, and that they won't do a bill to be mailed, and it's my responsibility to talk with my insurance - there's no customer service attitude at all; I don't think any other industry allows them to charge the maximum and for customer to argue to insurance to get refund; 3. Poor skill - the technician draw one of the two required tubes and there's no more blood coming, she repeatedly said my daughter is dehydrated, don't put blame on the patient when you don't have the skill to draw blood fully, my daughter was poked on both arms and she maneuvered the needle so harshly I can't stand to look. Just upfront refuse to take the order if you don't have the skill, you are just making a two year old suffer by going through a whole exercise and then discard the 1 tube that you already drew!

Great service! The phlambotimist was quick and kind with my mother. She was communicative and…read moreunderstood our request for a butterfly needle so the blood drawn was less painful. Appreciate her conversation. The checkin was easy and the wait was short- about 10 mins. Would return!

This is the first time coming to this location for my lab work!…read more Since it was a walk in appt. I checked in and had to wait for 1+hr but as soon as my name was called, I walked in and the kind gentleman took my blood with single needle. I can tell that he has good amount of experiences as he inserted it in my vein without pain. Next time when I come in, I'll definitely make an appointment so you can save time. Will do full mark on review next time if all things go great! Keep up the good skills and works! Cheers

I have some advice for visitors to this, or any, location:…read more1. Make an appointment 2. Make an appointment 3. If you don't make an appointment, expect to wait, sometimes 2 hours or more, since you don't have an appointment 4. Don't expect to be seen sooner if you have a medical issue. Everyone is there because of a medical issue. 5. Be kind to the people there. They are working hard to help you. We saw two ladies when we visited 3 times this morning (the orders didn't come in). I didn't catch the first lady's name, but the second one was Rayne. They were both amazing! They both treated my daughter with the utmost respect and kindness. I will definitely go back, but next time I'll remember to make an appointment.

What's the point of an appointment if you gotta wait 40 min........ how do u have ppl that work…read morehere that don't know how to do drug screen...

Here you use which type Blood Work you need!…read more You just go inside and tell them which Blood Work you want They withdraw your Blood and get you your Results with in 3-5 Days

I just wanted to say that I've used this Mason Road location a few times now and they have the best…read moreservice ever. They are very patient, kind, and are well knowledgeable of the tests and services they provide. They are always very friendly and and are willing to answer any questions and/or provide handouts in advance of their tests and service. The front staff is amazing! Iliana was most helpful when I first called in to inquire about an available test. Pricilla was very patient when I requested a handout on a particular vitamin test that the offered. And, Yelena is always so pleasant and easy going (and she has a sense of humor too. :) If you're looking for a great lab that's quick and convientient, look no further. These ladies will take really good care of you! And, their boss is pretty awesome as well.

Clean facility, appointment time was spot on, Lab technician was polite and getting blood drawn…read morewas pain free and easy. Five stars!

I am frustrated by Quest's attempt to verify my identity. I already have an account with Quest,…read morethen they want to verify my identity by opening a new account? The system sucks!

DR Richard was awesome. He was very informative about my Problems with my Spine and lower back…read moreissues. He was able to quickly identify my the problems I was having , before seeing him I couldn't walk more then 10 steps , today I'm walking normal again. He was able to treat me fairly quickly, and with great results.

I couldn't give lower than a one star, unfortunately. These people at this sleep center basically…read morehave an answering service who takes your name and problem and then says someone will call you back. No they don't. Not until you call at least 3 times. Then the person calling you, in our case, Regina, calls (finally) and I find that they are in Kerrville, Tx. We are in Houston. She tells us to send the sleep study results that was a home study and gives us her email address. We verify the address twice. I emailed the study yesterday. Not only did I not get acknowledgement but when I tried to call, no one answers any of the extensions except for billing. (no surprise there). It's an independent billing place but I told her that I'm having a problem reaching Texas Sleep Docs (the actual agency Cinco Ranch Sleep Center uses) she replies that she's had this complaint several times. She tried to help but she only had the number I have. So, fortunately, there are other sleep centers in the Katy, Cypress, Houston area and we will now go elsewhere. Three weeks just to hear from someone is ridiculous.

This clinic is amazing. I love how welcoming the entire staff is. It is so nice to finally have a…read moreDr. who understands EDS and takes their time with you. Glad to have y'all in the area!

From the owner: The Kelly Clinic is a community-based, primary care, internal medicine medical practice…read moreconveniently located near all areas in Fort Bend county and west Houston, including Pecan Grove, Sugar Land, Katy, Fulshear, Richmond, Rosenberg and Wharton. Established in 2016 in Richmond, Texas by the husband-wife team of Drs. John and Sarah Kelly, our practice is a local, small business that strives to provide the award-winning, quality medical care you expect from the medical center, in the neighborhood we all love and call home.

I was referred to Alliance through my orthopedic surgeon for an MRI of my hip…read more I do not live close to Alliance, and they were the only company willing to do a 2 month payment plan! How nice! After driving 40 minutes I was in some pain, I took some meds and thought I could make it through the 30 minute MRI. I did not . First, the office staff was so helpful and accommodating , they agreed to make payment arrangement because my co pay was so high , I could not afford to pay the entire amount up front . They were really accommodating . Awesome staff!!! And the technician who did the MRI was very kind, helpful, and understanding after 10 minutes I couldn't take the pain and had to reschedule . The morning of my rescheduled appointment I realized that the drive would be too much ,again , and I just needed to find a place closer to where I lived . Now I will have to save the money to pay the outrageous co pay I have . Nancy and her supervisor were so nice they refunded my money ( the portion I had already paid)and wished me well . I at least wanted to make a review and state the positive experience and interactions I had with the staff of Alliance ! Thank you for everything !

Incompetent front staff. Alliance MRI Katy cancelled my appointment twice without notification…read more(April 2026 and May 2026). I arrived on the day of the appointment (twice) and was told they couldn't execute the scan that day. And "oops, sorry we forgot to notify you". If you need to use this facility, call 30 minutes before your appointment to verify it's still happening. A confirmation text means nothing. Ultimately I went to a different provider - they did great.