The staff is not caring. I checked in for my appointment at 11 am today. I was not called even…read morethough my name was listed as checked in. I approached the desk and asked why I was not called even though. The representative said I should take a seat and she would be with me shortly. I sat down and waited over 15 minutes without being called. This business needs to pay attention to customers and follow up with customers. I cannot recommend this business and I have found Labcorp locations are similar in service. Unfortunately they are the only game in town. They can do as they will. La corp, get with the program!

THEY are terribly understaffed. I have been sitting here for an hour and am still number 8. There…read moreare 19 people sitting in here. It is a HUGE Petri dish!

I visited the 15005 Shady Grove Road lab. My tech was Vera…read more If she is assigned to you, be prepared to receive your treatment from a competent and caring but more important wonderful human being.

I generally have had a reasonable experience at the 5-6 different Labcorp locations I've used in…read morethe Olney-Rockville-Gaithersburg area in the last 2-3 years. Make an appointment, walk in 5 minutes before the appointment, done and out within 15 minutes. Not this location. My appointment was for 10am, my blood was drawn a little after 12:15 pm. You may well ask why, and I'll be glad to tell you exactly why. This location was woefully understaffed for the number of patients who come there. Now this is not unusual and I see this at other locations too. What made it really bad was that the two staff members who were there were disorganized and sloooow. People left out of frustration because they had no idea when they would be seen. I myself am pretty sure that the delay skewed at least one of my results (based on feedback from my doctor) TLDR: Avoid this location. Labcorp should just shut it and assign the staff to a nearby better managed and larger location.

I've been there twice. Very easy to make appointments online. Good reminders via text messaging…read more Website presents results nicely. Parking is free and plentiful. Both times, the phlebotomists were very good. No pain, didn't mind my questions, and were cheerful. For multiple blood draws and urine sample, I was out in less than 15 minutes. Hit or miss on the wait time. Last year, I waited a long time. This year (2025), there was no wait. They've managed to automate almost everything - which is good and bad. They don't even have a receptionist to call you in to the lab. The phlebotomists themselves came in to the waiting room and call your name - which is nice. But I don't like that the front desk doesn't even have a receptionist. Shockingly, they don't have wifi so I skipped the mobile-phone check-in and used their check-in machine which worked well and even understood that I had a secondary insurer. On the downside, once in the lab, the phlebotomist asked me to sign more forms. I hate last minute forms that I'm under pressure to sign quickly. Why couldn't I do this when I made the appointment? The most annoying form was for a credit card just in case insurance didn't pay. I found that disconcerting. But then she said it wasn't required. (So why bother?) Perhaps I'm being overly picky so I'll generously give 4 stars.

Easy to find, plenty of parking, great staff and efficient!…read more I made an appointment online and was able to check-in on my phone without having to go to the desk or use the kiosk. The staff are pretty efficient in that I was probably in and out in about 20 minutes. My particular phlebotomist was friendly and gentle.

My brother recommended Dr Jagr for my first colonoscopy couple years ago. He's a pretty good…read moredoctor and takes the time to get to know you and any of your issues. I've now been a patient for over five years with Dr. Jagr. Had two colonoscopies and an endoscopy with him. Their facilities are so nice and the nurses and staff are top notch. Like their location off Shady Grove Road Don't delay a colonoscopy when you hit 45-50 age range. The prep work sucks but it can save your life!

This review is for CRNP Kelly Mercado (January 2026)…read more I consider myself very fortunate to be under Kelly's care for five years now. She is extraordinarily smart, knowledgeable in medical matters, and a great communicator who combines high-quality medical care with personal touches. She is always reassuring and easy to talk to, and she has never let me down by responding to my emails quickly and providing a listening board every time my digestive issues flareup. In the five years I have known her, she is consistently prompt, professional, and efficient in managing my digestive prescriptions and in addressing any of my medical concerns. Kelly never lets me down when I need her assistance. I see multiple doctors for various health reasons, and none of them are as supporting as Kelly has been to me. I am so thankful to have her as my primary gastroenterologist because I know I can always count on her every time. I highly recommend Kelly and Capital Digestive Care for your digestive health.

( was referred to Bill by a good friend, and he has never disappointed. As a registered nurse, I'm…read morea harsh critic, and I can personally attest to Bill's in-home phlebotomy skills and expertise. He is punctual, kind, communicative, and efficient. Over the years, he has drawn complex, highly specialized labs for me, and each time I've had full confidence that it was drawn accurately. The lab results have validated that each time. Finally, I have such peace of mind knowing that Bill will ship my labs each time, ensuring proper temperature control, adequate documentation, and protective equipment in place.I

Bill was my go-to in-home phlebotomist for over a year. When you are able to reach him, he is…read moreexcellent -- skilled, gentle, friendly, good aseptic technique, and professional during the blood draw. He wears an N95 mask, and the overall experience has always been smooth. He was also very understanding about the fact that my health conditions can flare unpredictably, which meant I occasionally needed to reschedule at the last minute. He was usually quick to respond to texts or emails about scheduling. My last blood draw with Bill was in September 2025. Labcorp said that frozen plasma samples for two tests in the large order were missing, so I emailed and then texted Bill to see if he could confirm drop-off or whether they just needed to be redrawn. I honestly assumed it was a Labcorp error. After two weeks, he let me know he was out of the country for a few months without reliable cell coverage. I gave him grace because I know he is in high demand and the circumstances were extenuating. I had the blood redrawn by another phlebotomist and planned to continue booking with Bill once he returned. Since then, I have tried to book new blood draws via text, phone, or email, but Bill has not responded. Google reviews indicate that he has completed recent appointments and responded quickly to schedule, so it doesn't seem like he's still out of the country. For homebound patients like myself who rely on mobile phlebotomy for care, this lack of predictability can be challenging. It would be really helpful to have clearer communication about his availability -- for example, an out-of-office email auto-reply, an updated voicemail greeting, or a note on his website indicating whether he is currently accepting appointments and the best way to reach him. Overall, Bill provides 5-star high-quality care when reachable---- the only limitation has been the difficulty reaching him and uncertainty about availability. I've been trying to book with him again and would really like to continue working with him if he sees this! I hope he is able to reconnect.

I haven't been to Labcorp in a long time...and the Labcorp facility has not changed much in the…read morepast decade. The waiting room really needs a refresh. The furniture is worn out. The one new addition is this check in machine that asks to scan your identification and insurance cards. You type in all of your personal information and take a seat. I will say that was a great deal of effort and then, when you are called up to the window, you have to give your identification and insurance cards again to the people at the front desk. And, go over all the information, so the machine seems like a waste of time. The people at the front desk were very nice and helpful. They were a ray of sunshine in the office procedures. Both of my stars go to them. I was called in after about a 20 minute wait. The phlebotomist, while trying to be pleasant, while he was doing the blood draw, kept moving the needle. I have had many blood tests in my life and I have never had anyone try to keep moving the needle once it was placed in your arm. It was extremely painful. For that reason, I will not return to this location. If I ever have to return there, I would request another phlebotomist. The quality of care is sub par and I hope that they make some much needed improvements.

This is the worst labcorp I've ever been to. There is 1 person behind the desk that clearly has no…read moreidea what she is doing. While people keep piling up in the waiting room, she has been trying to process 1 persons paperwork for over 45 minutes. I am the only one here who made an appointment, which was for an hour ago, but people keep getting called in before me. If there was a 0 star option I would click that.

The front desk staff was welcoming and friendly when I arrived. Rajko the staff member who cared…read morefor me the first night was gentle, patient, and explained things well. He had a sweet accent when he spoke that made me think he might be Russian or Eastern European. The last part was the thing in the nose. That was so uncomfortable. And he hooked it up as gently as possible. Bill, the morning guy who took over was friendly and even patiently listened while I told stories and recounted my dreams, some of which were quite wild. Getting attacked by human size pink flamingos. Lauren was cute when I met her in the lunchroom. She had a black hat with kitty ears. We had a friendly conversation. Later in the day, when I left, she saw (and thought) that I had forgot my laptop and she was going to run after me and try to catch me. The next day when I called back to get information about how my bill had been calculated, I got Lauren again. She is so friendly and sweet. It was a joy to talk to her. And she explained very patiently and very well how the cost of the sleep study had been calculated based on my insurance. I recommend American sleep. They made me feel comfortable and kept me informed while the necessary data was collected for my doctor.

They have the worst Front desk Customer service they messed up my appointment and I was waiting for…read morethis appointment more than a month and now they reschedule me for the next month actually more in a month and I will send you a copy what they text me . This is an automated message from American Sleep Medicine. A reminder for your in office consultation March 17th at 11am with Dr. Miller at Please bring a valid ID and insurance card and arrive 10 minutes before to fill out paperwork If you have any questions please give our office a call. We are open Mon-Fri 9am-5pm (240)-912-7771 15215 Shady Grove Road Suite 301, Rockville 20850

This location is convenient and had plenty of parking. The wait was the problem, even with an…read moreapartment. There was a line to check in with the "Express kiosk" and no one to assist. Although there was two check in kiosks, some of the people did not know what to do. I had to wait for the person in front of me who needed help with the process with no one available to answer questions. They should not overbook the appointments and or place other walk ins on the bottom of the list when they are super busy. Not sure if I will come back to this location again. The system says it will text you when ready but I didn't even receive a confirmation text upon arrival. This system needs to be changed, you should get some kind of confirmation once you check in, then at least you know if you are in the queue.

I always choose to go to this Labcorp location because I feel that it runs the smoothest. I had a…read moresituation with the doctor's order and Famita, the manager, helped me work through it. Great job.

Great experience. I specifically chose NYS based on the high Google reviews, and they didn't…read moredisappoint. Damariz both checked me in and administered my test. She was friendly, professional, patient and explained everything clearly. While small, the clinic was clean and offered free water bottles as a thoughtful touch for those who might have "shy bladder." If this is your first time visiting (like me), my one suggestion is allowing some extra time since the clinic is located in plaza of similar-looking office buildings. I would happily choose this clinic again.

You screwed up my blood draw and noone answers the phone or returns messages to get this…read morestraightened out. Its like being in the third world.

Both my husband and I love our doctor, Dr. Nguyen, he and his assistant Sarah are life savers. Both…read moreare incredibly caring and passionate about their work. I highly recommend Dr Ngyuen and Sarah. Together they are an amazing team.

I don't recommend this medical services…read more After merged into the CloseKnit, this place becomes horrible. Terrible services. Rude staff/nurses. Absent minded medical staff/ physician who never ask any critical medical questions ,never do correct diagnosis, and never do follow up. They just want to give vaccines and lots of lab work.