Our family has been using Cascade Mechanical for many years for our HVAC and electrical work. They…read moremaintained the HVAC for my in-laws before we purchased the house from them; and they have been awesome through a major remodel as well as the semi-annual maintenance items and when "weird" stuff happens. Good people!

I was so disappointed in this company. I went to Cascade Mechanical this morning to purchase a…read morecapacitor for my heat pump since my air conditioner had stopped working. While talking to the manager, I mentioned I tried a capacitor that was a different size which didn't work so I figured I needed to buy the right size and asked her if that could have been the problem with the one I had bought. She said the size shouldn't matter and that there was something else wrong with the heat pump, and that she could have a technician come to our house later this morning. The technician arrived, replaced our compactor which took approximately 5 minutes and waited an additional 20 minutes to make sure it continued to work. This $55 capacitor which my husband had intended to purchase ended up costing us over $400 for a 5 minute job. What a rip off!!!!

Wow quick same day preventative maintenance and inspection of our system before we put our house…read moreon the market. Yuri was the tech that came out and wrapped the line set on our heat pump and checked our furnace. Older system but said it seemed to be running fine.

We bought a new house and the HCAC started acting up. I found a magnet for A&R Mechanical on our…read moreunit, so I gave them a call. The line was busy all day for four days straight. I put my information in their website to receive a call back. Nothing. It's been four days. I get that it's summer and folks are busy but you can't return a call? Even if it's to let me know you're covered up and I should look elsewhere? Why have a contact form on your web site if you're not going to contact me?

I've had the pleasure of working with Columbia Cooling & Refrigeration for both my personal…read moreproperties and many of my real estate clients, and I can't recommend them highly enough. Over the past year alone, they've helped more than a dozen of my clients, as well as serviced the HVAC system at my Airbnb, where guests aren't always the gentlest on equipment. Every single time, they've been incredibly responsive, efficient, honest, and reasonably priced. What I appreciate most is that they never try to upsell unnecessary repairs or services. They take the time to explain what's actually needed, provide fair solutions, and stand behind their work. In an industry where trust is everything, I trust them completely. Whether it's a routine service call, troubleshooting an issue, or helping a client through an unexpected HVAC problem during a real estate transaction, Columbia Cooling & Refrigeration is always my first call. They've earned my confidence and continue to be my go-to recommendation for clients, friends, and family throughout the Wenatchee Valley. Professional, dependable, and honest- exactly the kind of company you want to work with.

You can't go wrong with this company! The best staff, sales, service and talk about the technical…read moreabilities! They got that in Spades! Wishing you all continued success, Steve (aka C.N.), Ben, Kyle, Carmen, Frankie, Asland and the rest of the team. Keep'in it kool :) at Columbia Cooling and Refrigeration. Don't forget about their gas fireplace service, they'll also keep you toasty and out of the brrrrrr chilly weather. Tracy

I worked with Ben at Patriot Plumbing to redo a leaky Kinetico water softener…read more I am very happy with the high quality work by Ben and Patriot Plumbing. No more leaks and overpriced plastic parts that can only be replaced by the Kinetico dealer. I went with a 3M whole house water filter recommended by Ben, with all new copper plumbing and a new pressure regulator. I can change the water filter myself, which is recommended to do least once a year. I am confident of the new system and no longer worried about another Kinetico part failure. The 3M water filter recommended by Ben at Patriot Plumbing lead to immediate improvement in our water quality. No more chlorine taste or smell. This system uses a carbon block filter that works better for us than the water softener. I will use Patriot Plumbing again if and when needed.

Noe Hernandez, Patriot Plumbing, has provided my monthly plumbing maintenance several times. I…read morehighly recommend him and Patriot. He is always very thorough, punctual, helpful above & beyond, and with excellent customer service.

Was referred to by my boss and gave them a call, returned my call 10 minutes later, was out to my…read morehouse 20 minutes later and the issue on my air conditioning unit was fixed within the hour of my initial phone call. Andy had the part I needed and even offered to change my air filter. Just a great experience with an honest company! Don't know why this says I'm in California but I am actually in East Wenatchee. Not sure how to change that

The guy's name is Anthony from A&C Mechanical Eastpointe. He changed the hot water tank in my…read morehouse. He charged too much money for that. I asked him to pull out the city permit for the hot water tank, but he never did. I called him so many times and asked him, but he never did. I will never call him again for any work.

Don't use them. They billed me $360 for a diagnosis and then gave me an estimation over $1000 for…read morethe repair which was eventually done by another heating and AC company for $300 as a total. There are quite a few awesome heating and AC companies in Moses Lake. Polhamus should be your last choice.

How about quote your customer that requested a quote for a new heat pump in a timely manner. I was…read morenever quoted. Your loss, goodbye!

Our air conditioner went out in record temperature of 113 and want to say Dillon Holden was our…read moreHERO of the day!!! I know for many others as well as he kept accepting calls from desperate people like myself! He came out same day (!) and worked hard to repair our air conditioner! Many thanks Dillon! I put you in my phone for future reference! Appreciate your positive and friendly demeanor! Much success to you!

Called twice and never had a return phone call. All I needed was a yes or no I can do it or what…read moreis your timeline. Common courtesy return a call and don't ignore phone calls. I will never call his business again