Never buy from this dealership even if you have to pay higher price somewhere else. I went to the dealership today to buy CX5 but Dennis Werkheiser (sales manager) was extremely RUDE. He does not know how to treat customers with respect and dignity. I ended up not buying from Quirk Mazda just because of his bad attitude. Just walked across the street and bought a new Nissan instead read more

We went to Quirk to test drive the cars. Based on our conversation with their internet sales staff we should have been careful. At the beginning of the test drive I told them I would like to test drive the car on a highway to see the response of the car. I often drive at night and wanted to see the brightness of the headlights on the highway. I was not given that opportunity and I explained my reasoning for not being comfortable buying it. read more

AMAZING! (Long winded explanation to follow) After owning my previous car for over 10 years, I decided it was time to trade in. Through lots of research I landed on a Mazda CX-3 and began searching for deal. Quirk Mazda in Quincy continuously popped up in my searches and after looking at their inventory and identifying a few cars I was interested in, I reached out to them via email to get some more details. The online communication I had with Sam was professional, up front, and no nonsense. While there was a gap in time from when I first reached out to actually arriving at the dealership, I didn't receive incessant emails from him and he answered all of my questions with zero run around. My fiance and I planned to head out to test drive on a Monday holiday and we opted to stop at Quirk in Quincy first. I think everyone who has bought a car knows that a trip to the dealership can sometimes be a very time consuming experience. And to leave said dealership without a car, a good deal, and a positive experience can be particularly draining. My experience at Quirk Mazda in Quincy could not have been a more enjoyable and rewarding experience. The minute my finance and I pulled up we were immediately greeted by Kevin on the lot. It was maybe 10 degrees out that day and he happily answered our questions, walked us around a few vehicles, and was incredibly down to earth. When we settled on a car we were interested in test driving, he quickly jumped to grab the keys and sat in the back seat while both myself and my fiance took a test drive. He answered all our questions honestly (I have done my research thoroughly and he was spot on) as well as just engaged in pleasant conversation with us. My finance and I both commented after that we truly did not feel we were being pushed into a purchase at all. The car we test drove my fiance was in love with while I was still a bit skeptical on the price. After heading into the dealership, Kevin sat with me and my fiancé to discuss the particulars and pricing. Kevin immediately recognized my hesitation and discomfort and was forthright in asking me about my concerns and what he could do to to close the deal. I appreciated his direct nature and that he didn't spend a bunch of time "crunching numbers" and trying to sell me the car with word play (i.e. "this price is only $2 more a day", blah blah blah). When I was still hesitant he went above and beyond to speak with his manager about a discount and even brought around another vehicle of the same model at a lower price for me to look at. This back and forth (mostly due to my hesitancy) lasted for maybe 45 minutes and Kevin was never impatient, never rude, and was a really good sport when I thew out some good natured jabs about car salesman. Kevin really hit it off with my fiance as well and in between waiting for information from Kevin's manager, they chatted like old friends. I really appreciated that Kevin remained attentive to both me and my fiance. As a younger female I never felt slighted or less important in the process of purchasing the vehicle. After ironing out a few details we landed on an agreement to purchase the vehicle and the customer service and attentiveness Quirk provided continued into our meeting/working with Victor on financing. While we came to the dealership with our own financing (and not fantastic credit) Victor took a bunch of time and his attention to run the numbers for us and look at both my option but the other options Quirk offers. The process was naturally lengthy but Victor remained extremely flexible and professional and Kevin checked in with us from time to time to make sure everything was still going smoothly. No one likes to sit and wait in a dealership, but my finance and I were really comfortable and happy to chat with some of the staff members. I attribute this comfort to the warm welcome we received throughout our time at Quirk Mazda. We drove off the lot that evening with our new CX-3 and while some might expect the service to end there, again Quirk Mazda went above and beyond. They reached out to me after having located the vehicles second key and owners manual. There was a hiccup with my insurance information and they were quickly on the phone with me to clarify/resolve the issue, not waiting until the last minute to get it done. I had forgotten my EZ-Pass in my old vehicle and they immediately called me to inform me and offer to return it whatever way was easiest. I missed the opportunity to get my car inspected at Quirk (my fault not theres) and Kevin quickly gave me his phone number and told me to text him the receipt from my inspection so the dealership could reimburse me! We love our new CX-3, we loved Quirk, and we loved Kevin! If you are in the market do not hesitate to stop here first. read more

Had a very positive experience with Quirk Mazda especially Phil McCabe on a new car (CX9) for my wife. The experience for my Mazda at Quirk was especially great compared to another local Quirk dealer (different brand) that I got my last car from and wanted to try to work with to trade it in for a newer model. This other dealer would not firm up the lease price estimate over many emails as for some reason he could never confirm what rebates apply to me, and would not give me any trade in estimate unless we brought the car in. We drove 60 miles for our appointment, and they had no info on us and handed us to a new sales person who made us start the entire process over. This other dealer never looked at our trade and then low balled its value and said it was obviously in an accident (it was not and in good condition). I was done at that point and proceeded to walk out the door where I was stopped by the sales manager who gave me the "what will it take to do a deal TODAY?!!" It was really a total waste of our time. We then went to Quirk Mazda for our scheduled appointment later that day, and we met with Phil McCabe who was expecting us, and Dennis the sales manager who sat with us thanking us for coming in. Phil took us out for test drives on two different model cars and we told him my wife was deciding and we would not be buying that day. Phil and Dennis gave us pricing estimates that were very close to real/final numbers (having done the research going in). I told Phil we would be back in touch when we were ready. Phil checked in a couple of times over the next month to see if he could help, but with no pressure. When we decided we were ready to move forward on a vehicle, I emailed Phil for his best offer, including reasonable trade on the car based on Blue Book values. They met a reasonable price on the trade, and the lease was in line with the numbers expected. I gave the other dealers a chance. The other Quirk dealer never bothered to respond to my email/texts, and a second local dealer was so far off base it was almost funny. So we ended up buying our car because of the brand quality, the pricing, but mostly because of the professionalism of the team at Quirk Mazda. Especially Phil who was attentive and responsive, but also knew to give us space. Car is great, wife is happy, and I highly recommend Phil/Dennis and the Quirk Mazda team if you are in the market for a Mazda (or even if you are not) read more

Bought a CX-5 recently at Quirk and had a great experience. Right away, we met Justin vom Eigen who was a pleasure to deal with. Very professional, honest, and just a nice guy. He was extremely knowledgeable about the car we were interested and helped us make decisions a lot easier. Negotiations were quick and a lot more pleasant than I've experienced at other dealerships. Also dealt with Victor who was also a pleasure to work with. We had an overwhelmingly positive experience with Quirk Mazda and definitely recommend it, ask for Justin! read more

I'm very surprised people have so many nice things about this place. I brought my Mazda here for repairs on 3 occasions. Each time here I was told my car need between $700-$1000 worth of work. I knew the car did not need this amount of work so after each time there I brought my car somewhere to hear what they had to say, as it turned out my gut instinct was right. Quirk had told me that I needed work that I didn't need done AT ALL!! You may ask why I went back? Partially because of my warranty and also because I feel like you can have one or two bad experiences without judging the whole place as "bad" but by the third time I was done with this place. I explained with my second and third trip what had previously happened but each time same thing! Had I just trusted this place I would be $3000 out of pocket for work that actually cost me about $350 at an HONEST mechanic. The workers were friendly and when I stopped going there I received phone calls every few weeks to come in no matter how many times I explained what happened and that I would never be returning. I am not the only person I know who has had the same problem here. I don't write reviews especially negative ones but be smart and get a second opinion if possible because they absolutely tried to take advantage of me. Not once, not twice, but three times read more

THIS IS THE WORST DEALER EVER! if you are not an experienced car buyer they will scam you for more money and try to get you in and out before you notice. They did not allow me to test drive my car and made me feel like I am crazy for wanting to. They did not take me seriously and sold me a ridiculously over priced car. I will never even consider buying a car from here again or any other quirk location. DONT WASTE YOUR MONEY read more

I recently took my Mazda 3 to them for a check engine and an illuminated AT light. A transmission shop worked up my car previously and stated there wasn't a specific transmission or wiring problem and to bring it to a Mazda shop to get the computer repaired. Once at Quirk Mazda they told me that it was likely I needed a new transmission and eliminated the chance it was a computer problem. I was very confused why they would be saying this and when I questioned them they told me to bring it back to the other shop and refused to take my car back because, "It had too many cooks in the kitchen". I have since brought it to another Mazda service center and it was in fact the computer and not the transmission. I feel like they were unprofessional at the Quirk Mazda and will never be back!! read more

I had such an excellent experience at Quirk. It starts with my internet request and working with Tony who was very professional and quick in all of his responses. He gave me a great deal on the quote of a CX-5 Touring so we went right down same day. Our sales person was Kevin Valdez and not only was he professional and taking time to explain everything and ensuring it met my expectations on the price Tony quoted me, but he went above and beyond in his customer service to us. If you are in the market for a Mazda or know anyone who is, send them to Kevin. He will take very good care of them! We weren't kept long at all and this was such a refreshing experience compared to one we had at another dealership. For anyone who has had a really crappy experience, you will appreciate the care and respect you will receive here at Quirk! read more

No need to bore everyone with the full story of my horrific experience here. However when shopping around here I have never been more disrespected. These people were the opposite of helpful and could ALL use a class in manners. I'm young but my money is just as green as anyone else's and I'd like to be treated that way. Same thing happened to me as in Caroline T.'s review. They put the wrong price on the contact FOUR times. Unacceptable. I'm not stupid and when its thousands of dollars I will be paying close attention to what I'm signing. The Finance section was the worst. I think it was Kevin (guy with to much hair gel and axe on). My mother stopped in simply to see what I was buying- he spoke to her as if she was the one buying the car talking over me and ignoring my questions. She had to continue to remind him that she was not shopping for a car and had no interest in what he was saying. Kevin told me he would take 1500 off the sticker than changed it to 300 off. ARE YOU KIDDING ME?! Then proceeded to call me a LIAR. Absolutely unreal. I wouldn't recommend this place to my worst enemy. I've worked in customer service for eight years and would never think to treat someone with such disrespect and expect them to be repeat customer. On top of my bad experience, my boyfriend went in for a routine oil change and tire rotation. They broke his tire sensor and told him it would be a hundred bucks to fix. THEY BROKE IT, the car went into the shop in fine condition now they are charging him for it? I'm sorry that's just wrong. I never do reviews on places but this was just to bad I wanted to spare at least one other person from the headache that is this place. Stay away from finance, far, far away. read more

My experience here was unfortunately ruined by lack of follow through on an incredibly simple issue. After purchasing my car and driving it home, I realized that the dealer had forgotten to include the key to my wheel locks. I asked the salesperson to look for it, it couldn't be found, so I asked him to replace it. One month later and after multiple efforts to contact, I still don't have my wheel lock key. It's a simple $15 issue that should've been swiftly resolved. The dealership either lacks problem solving skills or cares little for new owners after a sale is complete. Or maybe both. read more

i sent my 2005 Mazda6 to Quirk Mazda for inspection, and I was told that my car needs couples of repairs and a test drive, I agreed. But my car was involved in an accident when the mechanic technician did the test drive. The service manager contacted me and wants me to contact my own insurance company to have my insurance company work together with Quirk Mazda insurance company and the other involved driver's insurance company. I was confused, since it is not driven by me, and the accident happened while it is still in the service department for repair or test drive, why should I contact my own insurance company at this moment? read more

I leased a car here a few years ago, brought it in for service ever since, and recommended this place to a few people. A couple months ago I decided I wanted to trade it in and get an SUV instead. I called a few places which did have better prices, but ultimately decided to come back here as I enjoyed (as much as you can enjoy buying a car) my original experience. I called to get an idea of what we were looking at price-wise, and at the end of the conversation said I would be in the upcoming Thursday. The original manager I spoke with was not in, so when I got there I spoke with Rob. He took me for a test drive, answered my questions, and was great overall. We sat down to discuss price and he told me that he was told these prices were final and there was no room to negotiate. Huh? The manager Mo then came over to help us out. He told me that the original manager had given us their "best price" and that was that. There's no way, I thought, so I decided to keep talking to find out if this was actually the case. First issue: We talked a bit and I explained to him that there is no way that's the best price, I've done my research and plenty of other dealerships were far below the price I was quoted. He snapped back, "Well then why would you come here?" I guess they don't appreciate customer loyalty? I should have seen the red flag and left then and there, but continued to talk to him. Second issue: I knew going into this that I would owe money on my trade in, not an issue, that's the price I pay for getting out of a lease early. I asked Mo what I would owe on the trade in and he told me, "Nothing, we'll take care of it." I repeated that I must owe something, and he insisted I owed nothing. Weird, I thought, but I'll see how the numbers turn out. Sure enough, once I finally asked him for a breakdown of the numbers, we arrived at two different numbers. He told me that because we're coming to different amounts, that I "am choosing to look at the numbers differently." Well no, they're numbers, math is not subjective. I tell him I must be missing something here, because we're using the same numbers but are off by about $1,200. He says to me "Well yeah, that's the difference that you owe on your car, that isn't going to just disappear." Yes, which is why I asked at the beginning. Would it have been so hard to give me a straight answer from the start? I had enough of his condescension, arrogance, and general attempt to be conniving and left. I ended up buying exactly what I wanted at Woburn Toyota (oddly enough) and they were great. I would not recommend Quirk and will definitely not return here. read more

Buying my new Mazda3 was a great experience from start to finish. Everyone at the dealership was knowledgable, extremely helpful and just a pleasure to work with. I would use them again. read more

My husband and I went here for regular service on our car not too long ago. Cindy was great, and incredibly helpful, explaining what was needed, and the different options we could choose from. It didn't long at all, and the waiting area was nice. We were able to watch the news while waiting, as well. This is definitely somewhere we'll be coming back to when the car needs to be serviced again! Thanks for your great work!!! read more

I recently spent almost a month car shopping, after starting with almost no idea what I wanted. The folks at Quirk - Kevin Valdez in particular - were incredibly patient and helpful throughout all of my wheedling, price check and rechecking, multiple test drives, and were very amicable and helpful when most of what I was concerned with was simply price. And when I finally made up my mind, they went out of their way to make the day of paper-signing, registration and pickup work around my crazy, unpredictable work schedule - so far as giving I ride back to work when it became apparent we weren't going to finish in time. Of all the dealerships I visited, I didn't feel as trusted and taken care of anywhere else. read more

Excellent service. My husband and I came here to BROWSE for a car that we plan to buy in the next 2 months - we just left here with a brand new 2014 vehicle (after trading in our 2009 model) shown to us by their newbie Stuart. He was incredibly nice; not pushy AT ALL. He was genuine, friendly, and on the ball with answering all of our questions. What's better is that we were able to witness firsthand the excellence of the Quirk team working as a unit. It was like, they all wanted the best for us, not the best for the dealership. We walked in thinking that we had so-so credit (high 600s) but found out that we have credit in the mid-600s instead-- let down! But it didn't stop there, we also owed $ on our trade-in vehicle so we didnt think it would work out - we were upside down. But Quirk made it work for us. We got a great deal with an amazing rate -2.49%. Color me impressed! Keep up the good work guys!! read more

I really felt it necessary to write another's review about Quirk Mazda in Quincy! I'm not one to get impressed easily. But I have to say that Quirk has the BEST customer service I've ever had. I brought my car in recently and couldn't have been treated any better.They go above and beyond! I dealt mostly with Dana Mastrocola and Jessica Holyoke. I want to say thank you both. Everyone who I have met couldn't. be any more professional. They truly CARE!!! I know that I will NEVER go to another dealership. So if you want the BEST, look no further. Quirk Mazda is where to go. read more

Just moved to Boston and wanted to buy a new car, Decided on the Mazda3. I looked at a lot of different Mazda dealers in Boston and I think all the other disappointed me. Once I got there Tiesha helped me out. She was kind and friendly and very helpful. Definitely helped me out a lot. It was my first time buying a new car so it was really helpful having someone helping me out as best as she can. In the future (hopefully not too soon), if I ever wanted a new Mazda, I know where to go and who to ask for! Thanks Tiesha! read more

I've had a very different experience than the posting above-I bought my car five years ago new from the Mazda dealership. I have never regretted my decision and plan on buying my next car there. I have used them for every maintenance and almost all my oil changes-I went to other places once or twice when living in a different state and hated it so much I planned all the rest of my car maintenance around trips back home. Yes, oil changes are slightly higher than going to your side shop gas station-But, Mazda sends out regular coupons for service every couple of months, and it's been very rare that I've had to pay the full amount due to that. Plus, its absolutely worth it to me-The service guys (especially Jeff and Mike) have been nothing but friendly, and you get to sit inside and watch tv or read the news in a comfortable service area. They have always been very upfront about what services I need, and ones that I will need eventually but not then so that I can start budgeting. I've never felt pushed. I know that each person will have a different story, but based on my experiences, and after visiting horrible dealerships in the past, I would definitely recommend to friends and family to go to here. read more

I recently purchased a new Mazda 3 from Quirk Mazda. It was my third dealership visiting that week, so I was prepared for the worst. However, buying this car was actually fun! Sean Foley is amazing... he makes you feel at ease, and he'll have you cracking up the whole time, while still remaining professional. He was extremely knowledgeable, and best of all.. .NOT PUSHY. This sales experience was completely stress-free, if you can believe that! Even after I purchased the car and went back to pick it up, Sean took quite a bit of time to show me all of the gadgets and how everything in the car worked... even set up my bluetooth for me. He made sure I was completely comfortable using all the different features. If you're in the market for a new car, go to this guy, he rocks!! read more

We have bought two Mazda's through them and have been pleased each time. We also have our car serviced here and the service has been efficient, thorough, and the service dept was upfront about charges and what was needed. I have been very happy with them. read more

The sales person I spoke with was nice enough but everyone else was a nightmare to deal with. They seem vastly unorganized so be prepared to do a lot of work. I bought a car on Saturday and was told I could pick it up on Monday (which was a holiday), I asked if they were sure because of the holiday and they said absolutely. Then Monday rolls around and the pickup date got pushed to Tuesday. Then Tuesday rolled around and the pickup date got pushed to Wednesday! They blame you for everything and berate you for their failings. Be prepared to constantly call them for updates because they won't bother updating you on important developments. I realize that car dealerships aren't known for their honesty but this is the fourth time I've bought a car and I've never been so stressed out and frustrated in my life. There are other Mazda dealers in the area, check them out. read more

I purchased my 2004 Mazda 6 Sport Wagon and have had it serviced there for nearly all service recommended. However, my last three visits have been the worst customer experience I have had and I no longer have any trust in the service department. I was told the oil pan drain plug needed to be replaced (the car never leaked). They put a new, larger plug in now I have a major leak. No responsibility was taken nor was I even offered any kind of discount of a now much more costly repair, which requires replacing the oil pan. I will never go back to the dealership again. read more

Replacing a totaled 2011 Mazda 3 with a new 2014 model. Shopped on line, visited a couple dealerships - Quirk was significantly more competitive. Chose the car, explained that I didn't have a lot of time to spend picking the car up. We when arrived, everything was set up, in and out in about 1 1/2 hours including financing, purchase, registration, sticker and tour of the vehicle. Very well done. read more

I took my wife's car in for service and had a quick and easy visit. I saw Jeff as usual and he knew what I needed right away. This is my second Mazda with Quirk and he is still there. Although the rest of the crew has changed. Sorry to see them go, but the new crew seems nice. Service has always been great, love the new chairs, but I miss the coffee. read more

I cannot begin to explain how unhappy I am with Quirk Mazda. The salesman was ok but the rest of the folks are terrible. They waited until they had my money and trade in and then the run around began. The management does not care anything about their customers. Once I signed my title over to them and they took my money the service manager declined to use my plates. They happen to be a purple heart plate that is very distinctive. Of course they wouldn't mention this until after the check and title was in hand. They couldn't give me one valid reason. All in all it was an awful experience and I would strongly recommend against using this poor excuse for a dealership. The only thing that the service manager cares about is his power over the sales force. Not a good place to do business read more

Very professional team; it wouldn't take you much to realize that this dealership is different from others. Before getting my CX-5, I test drove several other brands and was to many dealerships and can certainly say that Quirk Mazda is by far the best. A few months ago I finalized a deal with A Toyota dealer who claims to be the biggest dealership int he NE (not that hard to guess who I'm referring to!). Apart from how unprofessional I was treated, their lack of knowledge about the legal aspects of the deal literally wasted 4 weeks of my time before I canceled the contract with them. In a 100% different experience, I received a great personalized service at Quirk and it took me in total less than 2 hours to close the deal. We were treated with utmost professionalism. Rachel, the general manager greeted us in person and made sure that everything was being handled smoothly. It was not just her, her team was also great. Eddie, our sales consultant was one of the most professional and knowledgeable sales people I had ever met. You wouldn't at all feel that he's just trying to close the deal; he was really concerned about my satisfaction. After that awful experience with that Toyota dealer, I was so skeptic of the sales pitches I was given at dealerships but Eddie could easily gain my trust. A great consultant you could trust in and a great person to do business with. Kevin, the business manager, was well aware of the legal documents I had to provide. On the first day, he said that I didn't have a piece of document about my visa and they couldn't close the deal without it; he gave me a list of the documents he needed,which included some immigration documents that I wouldn't imagine that Kevin knew about. It was at first a bit disappointing not to close the deal on the first day but it was definitely much better than what that Toyota dealer did (it took them 4 weeks to know what documents they wanted from me, something like what Kevin gave me after 5 mins of conversation with me). Overall, a great experience with people who really knew their job. I certainly recommend this dealership to anyone. read more

I had an absolutely great experience leasing a vehicle from quirk Mazda. I emailed about a deal that I saw offered on their website which seemed to be too good to be true as it was significantly cheaper than all the other dealerships in the area. When I went to visit, the offer I got was exactly what I had been emailed, absolutely no surprises. It was a pleasure to work with them, and I love my new car. read more

I am a car salespersons worst nightmare. I would hate to deal with someone like me. Visited multiple dealerships looking for an SUV for my wife and ran into Justin at Quirk. He was calm, quite and very knowledgeable non of the usual BS. Bought a CX 5 and had some problems with plates. Guy in Finance Dept went to Registry on his day off to get me squared away. Good place, good people. read more

I had my car serviced by Quirk to handle a manufacturer recall. It was an excellent service experience: from scheduling to quality to people. I also appreciated the free 'rental' car while my own car was being serviced. I highly recommend Quirk Mazda service of Quincy. read more

BEWARE OF PHIL MCABE: I was sold a 2016.5 Mazda CX-5. At the time of sale, I shown a series of extra warranty packages by Phil that included an extended 100,000 mile manufacturer warranty and a tire and wheel base warranty. (Fast Forward 2.5 years) My rearview backup camera freezes from time to time. The vehicle now has 40,000k miles. After moving from Pembroke to Dudley, MA, I inquire with my "new" dealer and repar shop that my backup camera occasionally freezes. I was told that the repair/data update would cost $67.50 to fix. I informed the service manager that I purchased the "extended Mazda warranty (a $1700 purchase) and that will most surely be covered. The service manager informed me that my "extended warranty" was a 3rd party company and covers certain things. To my surprise, the software update was not covered and i Was responsible for the repair. Mr. Phil McAbe did NOT explain the full detail of my extended warranty repair. All he told me was, "purchasing the extended warranty will give you peace of mind Mr. Schwartz." My message to Phil is......EAT A DICK YOU ASSHOLE. Nothing but bait and lure tactics. Never again will I step foot in a Quirk dealership. read more

Check your tires! The "50 point" inspection does not cover cracked stems, which caused a blowout on the highway (5 year old son in the back). The tire dealer (a reputable company) let me know that the other 3 were likely to do the same, one needed immediate replacement, and that this should have been obvious to anyone eyeballing the car. Mazda guy started to go over the "50 points" to illustrate that "obvious safety hazard" was not among the 50, and that they had no interest in backing their product. I'm sorry that they got my business. read more

Yesterday, I took my Mazda3 to the dealership because my check engine light was on. Turned out there was nothing wrong with the car; however, I was charged $120.00 for a "diagnostic service." The invoice does not provide a breakdown of labor. I asked how long it would take, but I was told that they usually tell customers an hour. I was not told there was a standard service charge, which should be the case since it was over $100. I was told they could not find anything wrong and that the light was reset. I paid because I was late for an appointment but I called after leaving. I questioned the service manager, and he said the machinery used to conduct the test is expensive and it took time (the car was actually done for 15 minutes before I had to get up and ask the status). When I challenged the cost, the service manager asked would I rather they found something? I was amazed at that response. The diagnostic is a hook-up with a switch, in my opinion. There appears to be a standard charge that is not communicated up front. Beware. read more

Quirk Mazda doesn't deserve to be in a business. I went to Quirk Mazda to see if my son can trade in his Mazda to something newer. I had to leave my car key for the rep to inspect my car, while I was checking on my potential new car there. I didn't find any car I liked there, so I decided to go home. The sales rep, Andy, didn't want to return my car key unless we put deposit on. I refused to do so, and asked to speak manager. The manager was worse than Andy, he was as rude as Andy, not professional, didn't try to solve the issue, which was simple; I wanted to go home. All of sudden, all sales people started to bull me, no key in my hand yet. Andy said "I could be in the beach right now in this nice weather, but instead, I am dealing with you, which is sucks". Now you know how this business runs. I ended up purchasing my new Mazda from Wesley Mazda. I do not recommend to go Quirk in Quincy. read more

Awful customer service after the test drive, pushing people to buy it; especially the guy who is working for the agreement, you guys should put a brighter sign at the front door with " No buy, No test drive." read more

I thought that I bought a nice car here. I felt like I got a good deal. But then the gas pedal squeaked when I stepped it. I came back a few times and the pedal still squeaked. They said they couldn't do anything else. The lead mechanic & I got into a heated argument. The manager was there too. He let the lead mechanic yell at me. They have bad customer service skills. You never yell at a client. Do not buy a car here unless you know a lot about cars or bring someone with you who knows about car. read more

Jeff always seems honest and upfront about what needs to be done. I stopped bringing my car there because I had moved and there were several other places that I could bring my car. That was my mistake bringing my car some where else because I have had the best experience at your Quincy location. I feel that when I get another car I will still bring it to Quirk Mazda. read more

I leased a car from them. I was told car had satellite radio by 2 employees including my salesman ED. Take delivery of car and find out car is not equipped with satellite radio. I try to return car 12 hrs later and get pushed off until 3 days after and amTold no. Manager I spoke with couldn't have been more rude. They offered to put it in at no cost when it becomes avaiable, their best guess was about 6 months. Then manager told me I was lying about what salesman said. DO NOT BUY FROM THEM, I will never step foot in another Quirk dealership again!! read more

I am following up to a previous 1 star review I wrote when extorted back on November 21st 2017. Mazda CX5 was starting intermittently due to faulty break light switch on break peddle. These switches if not operating properly will not allow car to start. You must step on Break to start car. These switches are pressed each and every time you start the car and or use the beak peddle while driving. These switches are depressed thousands of times and due fail with time. That switch is what was needed to repair the problem the vehicle was having. The switch was failing and working intermittently. Quirk would not fix the car unless my they replaced a tail light lens that had a hair line crack in it. The switch cost $20.77 the tail light lens cost $237.48. THEY WOULD NOT REPLACE THE BREAK LIGHT SWITCH UNLESS A TAIL LIGHT LENS WAS ALSO PURCHASED. They were going to allow the car to leave their shop with no repairs made if a tail light was not purchased. This is extortion. The car was intermittently starting and who knows when it would just fail to start completely. Had to have new switch installed. I spoke to female service manager who had no clue what was going on. The mechanic initially said switch needed to be replaced and that there was also a cracked tail light lens. That crack had been there for years and was at bottom of lens. While when the service manager came out everything had to be done or nothing was getting done. I told her we would replace the light tomorrow on our own. We could buy one for $60.00. She said no. Either buy the tail light lens or leave with no repairs. Since then I have asked every automotive person and mechanic I have spoken with their opinion on this. All have said it was highly unlikely a crack in the bottom corner of a tail light lens had anything to do with the car not starting. None of them have ever diagnosed a car that would not start with having a bad tail light lens! It just is not the case. They all said you got robbed! I knew that the day of the service. However could not leave with car intermittently starting on a cold November night it was 6PM. They were terrible had no compassion. I just read a review where they tried to sell a guy an entire bumper because a reflector had fallen off his original bumper. The service department is not honest and does not do what is in the best interest of their clients. It is a money grab. read more