I took my kitten Archie to Banfield when he was only three months old, and from that moment I…read moreenrolled him in the monthly plan, trusting he would receive proper care, follow‑ups, and support.
Later he was diagnosed with megaesophagus, a congenital condition that requires special attention.
Even so, from the very beginning they refused to treat him, despite me paying every month.
Archie was 10 months old when his condition became critical.
On Sunday, he developed pneumonia.
I rushed him to another emergency hospital, where he received excellent care.
On Wednesday, I saw him becoming weak again, and I made the mistake of taking him to Banfield, hoping they would finally examine him.
They didn't look at him.
They didn't touch him.
They didn't evaluate him.
They told me he "didn't have an appointment," even though I brought all the emergency hospital papers and explained how serious his condition was.
The doctor was "in surgery" and couldn't see him. They told me to come back later.
In the car, my baby got worse.
I ran back inside crying, telling them he couldn't breathe.
They took him in... only to tell me he was very sick and needed to go to an emergency hospital.
They offered an antibiotic every 4 hours, and I agreed.
Minutes later, four people came out carrying Archie, completely agonizing, struggling to breathe, without having given him even basic first aid, without trying to stabilize him, without clearing his airway, without continuous oxygen... nothing.
When I asked why they weren't giving him oxygen, the only answer I received was:
"That's not the type of oxygen we use."
Desperate, I told them:
"Put yourself in Archie's place. If you were the one struggling to breathe, even with a simple cannula, give him oxygen."
There was no empathy.
No humanity.
Only indifference.
While my husband was on his way to pick us up -- because I was no longer able to drive due to the distress -- I told them I would pay for the oxygen until he arrived, because I didn't want Archie to suffer any more.
Even then, their only concern was for us to take him in the car, without stabilizing him, without helping him, without giving him even a moment of relief.
And the worst part:
They handed my kitten to me while he was agonizing, to die in my car.
I watched him suffer, choke, and fight for air while we, desperate, drove him back to the emergency hospital looking for real help.
They didn't care about his life, my anguish, or my pain.
Their priority was charging for every minute of oxygen, every second, every procedure, regardless of my baby's suffering.
They made me feel like a criminal, as if asking for help for my kitten was a problem.
I paid the monthly plan.
I trusted them.
And when I needed them the most, they denied him care and let my baby die without help.
This "hospital" only cares about money.
Not about animals.
Not about families.
Not about anyone's pain.
I absolutely do not recommend them.
My experience was devastating, and I never want anyone else to go through what we did.