Our experience at Keller & George was exactly what every customer service experience should be. We…read morejust happened to be out for a walk with our pups in the area and decided to stop in. At first, my husband stood outside with the dogs while I browsed. Everyone greeted me upon entry and Linda came over to see if she could assist. I explained what I was looking for and she showed me some items in the store. We talked about pros and cons of a few options, then Linda presented an alternative, which she showed me online since it was at one of their other stores. I immediately loved the alternative, so I was going to go out and hold the dogs so my husband could look. Linda had us bring our pups in so both of us could look and talk. Folks in the store were very welcoming to the dogs and even keep dog treats on hand. But anyway, my husband liked Linda's suggestion as well. We went with the idea and she assured us that the jeweler would make everything fit perfectly. In essence, we had a three stone setting put onto a different band so that the ring would set flush against my wedding band. Richard did a fantastic job. I absolutely love my three stone ring. It turned out better than I could have imagined. It was also completed as promised, within a week. I couldn't be happier. Overall, it was the perfect experience. If you are in the market for jewelry or in need of a jewelry repair, you should visit Keller & George. Thanks again, Linda and Richard.

Update: After posting my review, the store manager called to offer a re-repair of my engagement…read morering. However, I have already had the repairs done elsewhere (as stated in my review) due to valid concerns over work quality. During the call, it was made clear that because the mistakes were fixed elsewhere, they would not be taking any further steps to make the situation right. This was a problem they created as what should have been a straightforward repair turned into significant damage that forced me to take matters into my own hands and seek repairs with another jeweler. While I appreciated the follow-up, it is clear that the situation will not be made right. Original review: I'm extremely disappointed in my recent experience with Schwarzschild Keller & George Jewelers. I brought in my engagement ring on June 20 for what should have been a simple and routine prong re-tipping, quoted at $100. When I finally picked it up on July 11 (after delays), the ring looked nothing like the one I had entrusted to them: the prongs were uneven, the center stone was crooked, there were visible solder marks, and the craftsmanship was shockingly poor. I was told the work would be redone at no charge, but the damage to my ring and the quality of the first repair made me uncomfortable entrusting it to them again. A second jeweler has since confirmed that the entire head of the ring now needs to be rebuilt, at a cost of $375, damage that would not have occurred had the original work been done properly. I first contacted Keith directly on July 16 to try and resolve this, and then submitted a message via the "Contact Us" form on their website on July 21 (which states someone will respond within 48 hours). As of today, I have received no response at all. The lack of accountability and total silence from the store is unacceptable. I now have to spend nearly four times the original estimate to fix damage caused by their own poor workmanship. I would not recommend this jeweler based on my experience.

The staff is always welcoming, helpful and knowledgeable. When I need jewelry I have and always…read morewill come to Andrew Minton Jewelers

We brought in a family heirloom ring that needed to be resized/reshaped for a wedding. They were…read moreupfront that because the platinum band was thin, they may not be able to resize it without compromising the structure, but that they would try. They worked quickly, were very communicative and were able to resize the ring and reshape the bent band. Highly recommend Andrew Minton for any jewelry repair.

Mia and Josefine: I am thrilled with the work you did on our family "heirlooms". The girls'…read morenecklaces are beautiful - so happy with the way they turned out. I am so excited to wear my rings again - they fit! I have to admit that my wedding ring is my favorite; I had tears in my eyes when I saw that it looked like it did 50 years ago when my husband first put it on my finger! Thank you! Thank you! You are truly gifted. Hope 2026 is your best year yet. I am sure I can find some more work for you - so, we will be seeing you!

Amazing shop- went in to get our rings buffed and clean due to them being dull and Mia made them…read morelook brand new! Would definitely recommend 10 out of 10!

Tuel Jewelers in downtown Charlottesville was established in 1945 as a watch repair shop. However,…read moretoday it's a thriving full service store. During their early days Tuel's took in mostly Railroad watch repair and certification. As the years passed they expanded into a full-service jewelry operation offering a variety of watches, jewelry, and silver repair. Along with retail sales they offered machine engraving, bead restringing, and battery replacement. It was battery replacement that brought me in as they continue this. Service was friendly and they replaced the battery in minutes. They even polished the watch up. Today, Tuel Jewelers continues to offer a full-service family friendly jewelry business carrying fine jewelry in diamonds, pearls, platinum, gold, and silver; rings, pendants, and bracelets; Its hard to find a store that offers both Jefferson, Virginia, and Mint Julep cups. Bride and groom gifts can also be found. Although on the pricy side these days with cheaper products, mall stores, mail order and big boxes it's the top notch service and quality Tuel Jewelers delivers on.

What a terrific place to discover as someone relatively new in Charlottesville. I've been to…read moreseveral well known big jewelers in town to try to get them to replace the antique opal ring left me by my dear mother, but most of them said they couldn't do it because it would damage the opal, the tips needed repointing, etc. Anyway, the store told how they work with opals to prevent any heat from damaging them, and said that some of the things the other jewelers told me needed doing did not really. Awesome! We also got a new watch band for my husband, and she replaced my watch band that had a funky way to clasp it, without charging me for a new watchband. Expertise and integrity. Highly recommend.

Lee and Pam have a knack for creating and introducing you to beautiful designs. They curate work…read morefrom local artists along with Lee's own striking work. Lee crafted our wedding rings, and we have purchased pieces from other artists. If you are looking for an opportunity to explore possibilities without any pressure, Angelo's is a great choice. You can find Lee's work at shows across the country. Each August is a month-long sale on pieces from all artists. Be sure to visit their website to see examples of their inventory. Lee is also open to producing custom jewelry.

From the owner: Jewelry hand made in Americaread more

My husband and I have been using Reines Jewelers since 1987 when Reines was in the old bank…read morebuilding in front of Big Jims (remember Big Jims??) on Angus Road. John talked to Peter Reines about the stones I wanted and then we designed my engagement ring, wedding ring, John's wedding ring, another diamond ring, my mother's ring, some necklaces.....And I wouldn't go anywhere else when I need something repaired.....They've made my rings bigger, fixed some watches. After 38 years of marriage, don't you think it's time John goes back to Reines and buys me something sparkly??? (Hint!)

I had 3 different pieces of jewelry repaired at Reines and I purchased a new white gold chain for a…read morediamond necklace. The very first time I tried to put on the necklace on while in my car, the necklace simply snapped. Luckily the diamond didn't get lost and I placed it in my car cupholder. About a week later I took the necklace in for either replacement, refund or repair only to get a call saying the jeweler said the necklace was stretched. They sold me a defective necklace that broke immediately, wouldn't fix it and seemed to expect me to pay to have it fixed!

This store is awesome- why am I the first to review? Maybe it just opened recently…read more Update: this is a chain? Whaaaat? The store itself is gorgeous and spacious, so you can avoid the fight-over-the-rack that can happen at similar boutiques. I thought the selection was a shockingly good range of prices and had a great assortment. A few items actually surprised me at their price-- I think the store has a really keen eye and doesn't stock clothes that are cheaper, just those that are awesome and happen to be less expensive. Super nice manager, Kara. I'm visiting Charlottesville and she gave me an awesome perspective on what it's like to live here but did not at all make me feel pressured to purchase. Selection included some French Connection, seven jeans, Hudson jeans, Paige jeans, and a ton of gorgeous brands that I had never heard of. That's what cool about this place: I knew it was curated and unlikely that someone else would have the exact same outfit. They also have a small shoe section but I steered away- too dangerous. They also have jewelry but it was kind of similar to a Francesca style, which isn't my steez. If I'm back in the area, I will definitely return!

I LOVE this store!! I forget the managers name, but every time I visit she is so helpful. There is…read morea great selection of dresses, blouses, jeans, and accessories for a range of prices. If you are in Charlottesville, you definitely must stop by this boutique!

The shop is well laid out with many wonderful selections and even has a little café. The service is…read morepersonal and I highly recommend you check them out!

Incredible, amazing, showstopping. The employees were so welcoming and literally everything had…read morelabels with meaning and additional info. They have expensive nice jewelry but also an extensive range of crystals from between 50 cents to $5 (and of course many more with varying prices). So you can come with absolutely any budget and leave with some nice things. I'm definitely coming back with my friends!!