Update: After posting my review, the store manager called to offer a re-repair of my engagement…read morering. However, I have already had the repairs done elsewhere (as stated in my review) due to valid concerns over work quality. During the call, it was made clear that because the mistakes were fixed elsewhere, they would not be taking any further steps to make the situation right. This was a problem they created as what should have been a straightforward repair turned into significant damage that forced me to take matters into my own hands and seek repairs with another jeweler. While I appreciated the follow-up, it is clear that the situation will not be made right. Original review: I'm extremely disappointed in my recent experience with Schwarzschild Keller & George Jewelers. I brought in my engagement ring on June 20 for what should have been a simple and routine prong re-tipping, quoted at $100. When I finally picked it up on July 11 (after delays), the ring looked nothing like the one I had entrusted to them: the prongs were uneven, the center stone was crooked, there were visible solder marks, and the craftsmanship was shockingly poor. I was told the work would be redone at no charge, but the damage to my ring and the quality of the first repair made me uncomfortable entrusting it to them again. A second jeweler has since confirmed that the entire head of the ring now needs to be rebuilt, at a cost of $375, damage that would not have occurred had the original work been done properly. I first contacted Keith directly on July 16 to try and resolve this, and then submitted a message via the "Contact Us" form on their website on July 21 (which states someone will respond within 48 hours). As of today, I have received no response at all. The lack of accountability and total silence from the store is unacceptable. I now have to spend nearly four times the original estimate to fix damage caused by their own poor workmanship. I would not recommend this jeweler based on my experience.

Had an amazingly easygoing experience at Keller and George, as I waited my turn they patiently took…read morecare of every customer in order in a timely manner! Linda helped me with my watch so fast and was a joy to talk with! Another woman who works here offered me drinks snacks and a place to sit, while the manager briefly explained they were busy and how long it would be. Overall wonderful experience, I wouldn't go anywhere else to get my jewelry fixed!

Unfortunately, I did not have a good experience with Andrew Minton Jewelers. I brought in a pair…read moreof earrings in early April that I wanted converted from studs to dangle earrings. I was told that the dangle earring backs would need to be ordered, but that it shouldn't take long. When I didn't hear anything back for 2 weeks, I called and was told that it would be done shortly. After another 2 weeks, I called again and was told that the earring backs were backordered and wouldn't be available for 3 more weeks. Why couldn't someone call me to let me know? A customer shouldn't have to keep calling. When another week went by, with no update, I called again and talked to Andrew Minton who told me that he would get back to me. The next day, a woman who identified herself with the last name of Minton told me that the earrings were ready for pickup. I came today (June 9) to pick them up only to see that the earrings were not worked on at all. When I asked why I had been called and told they were ready, the young woman (who initially waited on me in April) went back to talk to the jeweler. During this time, a female employee came up to the counter and was working on a computer. She saw the earring back that was to be worked on for my earrings on the counter and promptly put her finger in her mouth to pick up the earring back to give to Andrew Minton. When the young woman came back, I was told that the reason they told me that my earrings were ready (when they weren't) is that my order had been placed in the wrong box. It seemed like a very poor excuse. I remarked on the unsanitary practice of picking up earring backs with spit on one's finger, only to be met with a testy remark from the woman who did it, saying that all jewelry is cleaned before it's given to the customer. Regardless, what this woman did was simply unsanitary and frankly, gross. Adults in a retail setting don't need to spit on their fingers to pick up items. During this exchange with the two employees, the owner, Andrew Minton, was sitting within earshot and never once came over to say anything to me -- a customer who waited 2 months for earrings that were never worked on. I took my earrings back and will take them to another jeweler. Customer service at Andrew Minton Jewelers is poor and unprofessional.

Came in for a necklace repair. Staff spent time explaining options and were quite honest about how…read morelong it would take to do and what the options were. They completed it within their quoted timeline. Lots of staff there to help out. Parking is for shopping center so not hard to find a spot. Will be going back for future repairs.

Mia and Josefine: I am thrilled with the work you did on our family "heirlooms". The girls'…read morenecklaces are beautiful - so happy with the way they turned out. I am so excited to wear my rings again - they fit! I have to admit that my wedding ring is my favorite; I had tears in my eyes when I saw that it looked like it did 50 years ago when my husband first put it on my finger! Thank you! Thank you! You are truly gifted. Hope 2026 is your best year yet. I am sure I can find some more work for you - so, we will be seeing you!

Amazing shop- went in to get our rings buffed and clean due to them being dull and Mia made them…read morelook brand new! Would definitely recommend 10 out of 10!

What a gem of a store…read more I thought jewelers like Mary no longer existed, but this store has old fashioned customer service, expertise, humor and Southern hospitality.

Tuel Jewelers in downtown Charlottesville was established in 1945 as a watch repair shop. However,…read moretoday it's a thriving full service store. During their early days Tuel's took in mostly Railroad watch repair and certification. As the years passed they expanded into a full-service jewelry operation offering a variety of watches, jewelry, and silver repair. Along with retail sales they offered machine engraving, bead restringing, and battery replacement. It was battery replacement that brought me in as they continue this. Service was friendly and they replaced the battery in minutes. They even polished the watch up. Today, Tuel Jewelers continues to offer a full-service family friendly jewelry business carrying fine jewelry in diamonds, pearls, platinum, gold, and silver; rings, pendants, and bracelets; Its hard to find a store that offers both Jefferson, Virginia, and Mint Julep cups. Bride and groom gifts can also be found. Although on the pricy side these days with cheaper products, mall stores, mail order and big boxes it's the top notch service and quality Tuel Jewelers delivers on.

Lee and Pam have a knack for creating and introducing you to beautiful designs. They curate work…read morefrom local artists along with Lee's own striking work. Lee crafted our wedding rings, and we have purchased pieces from other artists. If you are looking for an opportunity to explore possibilities without any pressure, Angelo's is a great choice. You can find Lee's work at shows across the country. Each August is a month-long sale on pieces from all artists. Be sure to visit their website to see examples of their inventory. Lee is also open to producing custom jewelry.

From the owner: Jewelry hand made in Americaread more

My husband and I have been using Reines Jewelers since 1987 when Reines was in the old bank…read morebuilding in front of Big Jims (remember Big Jims??) on Angus Road. John talked to Peter Reines about the stones I wanted and then we designed my engagement ring, wedding ring, John's wedding ring, another diamond ring, my mother's ring, some necklaces.....And I wouldn't go anywhere else when I need something repaired.....They've made my rings bigger, fixed some watches. After 38 years of marriage, don't you think it's time John goes back to Reines and buys me something sparkly??? (Hint!)

DO NOT SHOP HERE. they sold my jewelry that was in their store over a year ago on consignment and…read moreare refusing to pay me for it. they are ignoring my calls and texts and emails. they made some effort to pay last year but have since completely started ignoring me. take your business elsewhere, these people aren't trustworthy

This store is awesome- why am I the first to review? Maybe it just opened recently…read more Update: this is a chain? Whaaaat? The store itself is gorgeous and spacious, so you can avoid the fight-over-the-rack that can happen at similar boutiques. I thought the selection was a shockingly good range of prices and had a great assortment. A few items actually surprised me at their price-- I think the store has a really keen eye and doesn't stock clothes that are cheaper, just those that are awesome and happen to be less expensive. Super nice manager, Kara. I'm visiting Charlottesville and she gave me an awesome perspective on what it's like to live here but did not at all make me feel pressured to purchase. Selection included some French Connection, seven jeans, Hudson jeans, Paige jeans, and a ton of gorgeous brands that I had never heard of. That's what cool about this place: I knew it was curated and unlikely that someone else would have the exact same outfit. They also have a small shoe section but I steered away- too dangerous. They also have jewelry but it was kind of similar to a Francesca style, which isn't my steez. If I'm back in the area, I will definitely return!

I LOVE this store!! I forget the managers name, but every time I visit she is so helpful. There is…read morea great selection of dresses, blouses, jeans, and accessories for a range of prices. If you are in Charlottesville, you definitely must stop by this boutique!

The shop is well laid out with many wonderful selections and even has a little café. The service is…read morepersonal and I highly recommend you check them out!

Incredible, amazing, showstopping. The employees were so welcoming and literally everything had…read morelabels with meaning and additional info. They have expensive nice jewelry but also an extensive range of crystals from between 50 cents to $5 (and of course many more with varying prices). So you can come with absolutely any budget and leave with some nice things. I'm definitely coming back with my friends!!