I recently purchased a used Tacoma from this dealership. Pete Acevedo was very kind and patient with me, which I really appreciated. After months of searching for a vehicle, I was able to purchase the truck that I had been looking for. I completed the deal at the dealership the day of my test drive and was told I would receive financial information in the mail after signing the paperwork. I also approved purchasing a service plan that would give me 3 years of oil changes covered by the dealership. In return, I would get a slightly lower interest rate. Weeks after the purchase, I had received nothing in the mail from the credit union I was supposed to be financed through. I then called the credit union and they had no history of purchase in my name. The dealership called me and informed me that I was now being financed through a different credit union and that I would have to come back in to sign more paperwork. I went in to sign the paperwork for what I thought was a different credit union. I was told then that it's actually through the original credit union but for a higher interest rate. The next day I received a letter at my home that the deal for the vehicle wasn't complete and that I needed to return the vehicle in as bought condition. I called the dealership asking for a manager to discuss this letter and they told me they would have someone reach out to me. After a couple days, I never received a call so I called again asking to speak to the financial department or anyone that can assist me with the notice I received. My call was never transferred to the financial department but the man on the phone told me to ignore the letter and that it's an automated notice that the dealership sends out. My assumption was the credit union rejected the original terms of our deal made by the dealership. Somehow, I was still allowed to drive the vehicle off the lot as my own. After being rejected by the credit union, I believe the dealership then searched for other credit unions to finance my vehicle, without informing me of doing so. After the dealership searched for other credit unions, I believe the original credit union countered the original offer with a higher interest rate and that's why I had to go back in to to the dealership to sign new paperwork. After the phone call I had with the man that told me to ignore the return notice, I called the dealership once more to get confirmation that the vehicle is mine and I would receive confirmation in the mail from the credit union. I was told I would. Finally, I received information in the mail from the credit union and I was happy to set up my payments. Shortly after, the dealership's service department texted me to set up an oil change. I responded saying that an oil change isn't necessary yet as I had just purchased the vehicle, but I'd like to confirm that I have 3 years of covered oil changes. After a week, no one texted me back. I texted again and someone texted back saying they would transfer our conversation to someone that can assist me with my service contract details. After another couple days of no response, I texted again saying that no one has contacted me. I finally received a phone call and was told that my oil changes aren't covered and the service package I purchased was void. When I went in to the dealership to sign off on the new updated interest rate, it was never brought to my attention through the finance department that the service plan was no longer included. So now I don't have the covered oil changes that I thought I did when I first purchased the vehicle. I'd like to say that Pete Acevedo and Luis Lopez were great and the reason I'm giving 2 stars. Other than that I can't believe the lack of communication and back and forth it took to purchase my truck. I'm disappointed because the day I got my truck I was very impressed with the dealership. read more

This place is amazing .we used to take our car to empire Nissan for all our service needs and we also bought my husbands 2017 Nissan Maxima from them . Recently we decided to take our car to raceway Nissan for service due to some issues and Patrick jones in the service dept helped my husband out with the service price and he was so open and honest with us and didn't try and screw ya over like the other dealership .on Friday 3/25 my husbands back brake light went out and he tried to change it himself but didn't wanna break the light as he was taking it off .i decided to take the car to raceway and when I arrived I asked for Patrick he took care of me in a timely manner and even washed our car which empire Nissan never did .if your in the market for a car I would definately give this place a call everyone there is so nice and again the service dept is amazing read more

Service Department is very friendly and responsive. They do an excellent job. Even cleaned my greasy engine without asking! But they are pricey. Quality work for sure, but it's not cheap. read more

I walked in and was helped right away. They made my car buying experience simple to the point and offered a vehicle that was a perfect match for what I can affor and what I was looking for. Good people ready to help! Friendly and trustworthy staff. Ask for Ivan & Luis. read more

Raceway Nissan - Car Dealers Near Me - Riverside, California

I had an amazing experience today. It began with the service manager, Christian. Not only is he very handsome, but his customer service surpasses any service manager I have experienced at a Nissan in years! He was personable, professional, efficient and honest. Upon drive up, he immediately worked to assist me and take note of all my concerns with my vehicle. I paid for what was necessary, not for random nick-nacks I have seen previous dealers and mechanics charge. Inside Raceway Nissan, Nikki is one of the service cashiers. She informed each person about the rewards program and other bits of information helpful. I know- her job, right? BUT she maintained the same positive attitude and smile with each customer. (regardless of their attitude) Ana-bel is fairly new, but she was attentive to questions. Candance also showed patience and answered my questions over the telephone before arrival. A good team of ladies. You will also find different seating options, including a section for your laptop, charging devices and complimentary wifi access, coffee, water, and donuts. I do NOT like poor customer service nor having to wait in uncomfortable environments. This is one of the best environments to be in for car servicing. It all goes back to Christain. He was the first face I saw and provided assistance that set the tone for everyone else. Thank you Raceway Nissan for your service and assistance. I will return! read more

5 years and I almost forgot how their finance guy fucked me over. Just payed my car off they decided to call me wanting to buy it back from me. Then I remembered, their finance guy switched my loan provider last minute and tried to convince me I could refinance in 6 months when it's "refinance season" being young and dumb I believed him. You live and you learn. Beware of the bullshit they try to tell you. Shouldn't have called me and been so dismissive of my complaint. I was ready to buy a new car too. read more

Having already had a bad experience at this dealership when I bought my car, I made the mistake of getting an oil change here. Nissan really knows how to waste your time. I called Raceway and asked how to get an oil change. I was told to make an appointment and come in at that time. With the lady on the phone's recommendation I made it for 10am on Friday. I waited for my appointment time and went in at 9:40. When I got to the Service Department, I felt like a complete idiot. The guy who came to my car said the wait would be 2-2.5 hours. I said, "but I have an appointment". I was told they service people "first come first serve." I said, but I made an appointment. I came at the appointment time. What went wrong? He said it's first come first serve and we are less busy at 7-8am. You should have have come then. I thought it made sense to come at my appointment time. Apparently, I can't leave and come back or I "lose my place in line". So, I have to wait around for all this time. What is the point of an appointment? Nothing. Why didn't the person on the phone tell me it's first come first serve? Or, tell me anything other than "make an appointment"? They were kind enough to offer a shuttle to take me home. So, I went home to wait. At 12:10 I got a phone call - car is done! Awesome. I tell them I need a ride back. They tell me the shuttle driver will be on his way. I go outside to wait so I don't miss him. It's over 100 degrees outside. After an hour of standing outside, I call the dealership. Apparently, the shuttle driver takes lunch from 12-1 every day. That's fine - But why can't you tell me it will be over an hour for pick up? The driver arrives at my house at 1:30. We have to pick up other people along the way back. When we finally get to the dealership at 2:15, more waiting to pick up the car. A complete waste of my day. A complete waste of my time. What's most irritating is I feel lied to, AGAIN, by this dealership. Here's a tip: don't bother making an appointment. You mean nothing to this dealership. Your time means nothing to this dealership. Your appointment means nothing. I am not suggesting turning anyone away from service. But, when I get there for my appointment time, put me the line that is appropriate with my appointment. Because all I learnt was that I completely wasted my time trusting the dealership. I thought an appointment time meant something. It doesn't. Lesson learned. Not only will I never buy a car here again, I don't even want to come back for service. It's not Raceway's fault they are busy. Taking people first come first served, is not a problem. Next time, don't tell someone to make an appointment if it's meaningless. Tell them, get here as early as they can. -Try some honesty. read more

My mom bought a car from these people. They told her 6 months guarantee. Then they changed it to a month. The car started to have problems before the month and we alert them. The sun room screen broke off. The car refused to to turn off at times and my mother sometimes found it turned on by itself. Finally, the car would not start. They towed the car to the dealer and added a battery but refuse to have a report done to make sure there is no electrical problem. I spoke to Ryan and they do not want to do the inspection to make sure the car is fine. My mother is afraid that she will die on the freeway if the car shuts off. They sold my mother a lemon. Run from this place. They are dishonest and evil, praying on elderly people. read more

I'm changing my original review for the fact that Seevum has been especially helpful throughout my entire experience purchasing a car from this business. He's very respectful, considerate & resourceful. I recommend working with him if you decide to go with this dealership. read more

Went to buy a car that was advertised on a product page for a certain price. Went there and told them I will only stay if I get that price. Was promised I would get the advertised price, test drove the car, and then finance came back and said they advertised the wrong car and it would be above 8k the price they promised me. I was there for 5 hours before they said the price online was incorrect. I work in e-commerce we ALWAYS honor the advertised price. I vow to never buy a Nissan because of them. They are con artists and do not care about the customer. No wonder they only have 3 stars PLEASE STAY CLEAR OF THIS LOCATION!!!!! read more

This is the ONLY place I feel comfortable servicing my car. This is the nicest, friendliest Nissan I've been to. They have such great customer service and they all seem competent and don't give you a hard time. I bought a car here in 2021 after exhausting experiences everywhere else. read more

Very unhappy with service it was very poor had me waiting for 5 hours just to replace a mirror they told they would fill up my gas tank to fill and only put a half tank why lie If you are looking to buy a vehicle go somewhere else read more

I have been bringing my car to Sam for routine maintenance for years and have never run into any issues always competitive on pricing and respectful of my time, highly recommend asking for Sam for any of your service needs read more

DO NOT BUY A CAR HERE! We spoke with Ruby about purchasing a Nissan Versa on Tuesday. They promised we could buy it at $11,999. We called them back and said we would be there on Saturday to buy it. We live in Santa Barbara so we had to drive four hours to get here. When we arrived, everything seemed fine. Then the sales manager came and said they actually sold that car Tuesday night and couldn't sell us a car at that price. Why didnt they tell us they sold us the car when we told them that we would be coming on Saturday? Raceway Nissan uses dishonest, underhanded tactics to try to get you to pay more than a fair price. In this age with online shopping and easy price comparison, DO NOT waste your time with this dealership. You can get a better deal with a more honest salesman elsewhere. read more

I'm so happy to have purchased my new 2021 Nissan Sentra! From the start the customer service was on point (ask for Nathan). Not pushy or intimidating at all he was so friendly and great experience overall. The manager Ryan was very helpful as well came out and made sure we knew what we were buying. Showed us the different model cars and upgrades. read more

Raceway Nissan - Car Dealers Near Me - Riverside, California

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This dealer is sucking the money one way or the other any way. They advertise at the lowest price at the internet and when you got there, they want to sell the only car with package which is useless like NITRO FILL $499 and KARR SECURITY $1890. They make you exhausted and confused. At the end of 3~4 hours you just wants to get out of that place. That is how they push to make a decision. KARR Security is the security system that the dealer puts in all cars in their lot for around $50 for their own protection. For sale, they modified the program costs about $150 to fit for customer. I hope that readers are aware of this kind of scams, PLEASE. https://www.thetruthaboutcars.com/2016/08/never-buy-car-alarm-dealership/ read more

Raceway Nissan is the only place i take my Altima and Sam Nuño has been awesome at hearing all my concerns and will always keep me up to date on what my car needs Ask for Sam he will have constant communication with you while your car is getting services, you won't regret it Awesome customer skills!! Thank you Sam!!! read more

Bate and switch. Warning do not go to this dealer they are deceptive. They had a nissan rogue online for sale so I called to confirm. They invited me to come take a look at it so I agreed an hour later I showed up. When I asked for the specific rogue with the stock number they acted like they couldn't find it made me wait and eventually told me that it was sold. So I complained and I told them that I specifically came for a vehicle and they tried to upsell me a newer model. When I called them out on it they tried to make an excuse that the system takes 24 hours to update when I clearly called to make sure it was there. Please save yourself a headache they are a crooked dealer read more

Asked my sales person Ronna when they brought my car around after purchase about the brakes squeaking. This is a 2020 Nissan. She told me they were squeaking because the car just got washed. I was short on time and had one million more things to do so I didn't push. Brought it back within 90 days for service because the brakes are still squeaking and for a couple of service lights being on. I got there on a Saturday upon opening left my car there and was told they would call me in a couple hours when everything had been inspected and for next steps. Long story short didn't get a call until they closed and was told my brakes had dust on them that's why they were squeaking. They did not fix my brakes but kept the car four six hours! First the brakes were squeaking because they had water on them now it's dust. Needless to say they are still squeaking. It seems they don't want to take responsibility for the simple fact that they sold the car with fu#*ed up brakes. Poor customer service on the sales person and the mechanic. If you dislike the person then sure recommend them to this place but if it's someone that you care about or love I would ABSOLUTELY NOT recommend this place. read more

DO NOT TRUST WEBSITE AND EMAILED PRICES!!!! I'd give zero stars if I could. I was provided a written and emailed quote for a used vehicle. I arrived looked at the vehicle and the car fax and agreed to purchase price for the vehicle at the agreed upon emailed "certificate" price agreement. The salesman, Pete, was kind and provided good service. Then the the salesman told me about the dealer fees which were approximately 26% of the quoted price for "dealer fees." When I asked what these dealer fees were, he told me they were for installed dealer equipment, which included paint protection and a security system. The vehicle was not yet in dealer possession, as they had not yet received the title. Therefore, they had not yet installed the security system or the paint protection. I declined the options. I was told by floor manager that I could not decline the dealer options. The price of the car was NOT as quoted (approximately $8,976) but rather approximately $2,300- $2,400 more. I emailed the general manager regarding this, and he agreed to honor the quoted price as the options had not yet been installed. However, when I texted the sales person he said the car was already sold. This is a textbook example of bait and switch fraud. Raceway Nissan "QUOTED" a price and then raised it approximately 26% upon my acceptance. Just because there is a car shortage does not mean that dealers can mistreat and cheat customers. Do NOT purchase vehicles from this dealer. They misrepresent purchase prices and then add high costs after the fact don't get sucked in. I will be reporting them to the FTC and Riverside DA's office for bait and switch tactics. If something similar happened to you please post a complaint to the FTC website. You can find instructions on the Riverside DAs office https://rivcoda.org/the-office/special-prosecutions/consumer-fraud-unit or go directly to https://reportfraud.ftc.gov. Raceway Nissan will keep doing this to people until they are held accountable. Don't just get mad, invoke your rights. Shady, unethical businesses will continue to cheat you as long as they are allowed. Tell us what the honest actual price is for vehicles! Don't lure us in or waste our time with fake prices! If the price is $12,000, then it's $12,000. But don't tell us it's $8900, and then after we agree to the sale, and waste our time, tell us it's really $12,000. You wasted lots of my time, prevented me from investigating actual sales, set up my daughter for disappointment, and broke the law. Shame on you. read more

Was told to give only a $1000 down payment. However we were never told we had to give $1251.00 additionally on top of 1000 dollars. I take full responsibility for not reading the contract that I signed. Upon further review I do see notated on account that we do in fact owe $1251.00. As a regular non sales person who had never purchased a car previously it's easy to get caught up in the smooth talk sales pitch. This was back in October 2018. Received a call today demanding $1251.00. We will pay what is owed. Ultimately i am disappointed in the lack of honesty by the salesman . By their lack of properly and honestly explaining the contract. Best advice is to read the contract throughly and do not go by what was said verbally. At the end of the day if its not in writing it never happened. I take responsibility for that but it's very disheartening to have logged onto my account all these months and see it be in good standing all to find out that we owe $1251 on top of out monthly car note. We will not be returning to Raceway Nissan or refer anyone to do business with them. We will pay what is owed and move on. read more

Honestly the worst dealership to service a vehicle,my car broke down leaving the dealership right after purchasing it,didn't even make it home,it was repaired by nissans dealers including this one about 4 times before hitting 40k miles,after that they refused to ever fix it again,they sold me a lemon and just refused to even care read more

Don't go here for service. Just moved into the area and booked an appointment for an oil change. I got there at 2:45 and was standing in the hot garage area for about 15 mins with my kid, the service people did not bat an eye or care. When I dared to ask them who I speak to about my appointment, the service worker gave me a look like I was offending him, how dare I ask about my appointment? Was still willing to give them a chance, I then asked if my car will be done now since I have an appointment, I was told the wait for people with an appointment is 3 hours.......... What in the world is the appointment for then? Top to bottom horrible first experience and I will never come back here. I drove down the street to The Oil Changers and got serviced within 20 mins, go there instead and save yourself the hassle. read more

They sell you Nitro fill and some security package. Yet to get a straight answer. Thanks. read more

On 10.25.21 I traded in a Kia Optima for a Toyota Camry Hybrid, It looked good on paper, and the car was beautiful. Yesterday, out of curiosity, I saw an ad on Facebook "find your car's trade in vLUE". I filled out the data. I got a call. My car only had scrap value because it had been in 2 recent accidents. Raceway Nissan did nothing illegal. What they did was unethical. Since they are like those sled lots here and there, Please use extreme caution if you are going to but a used car there. You could end up with junk. read more

Bought a vehicle from them both turn signals did not work so they fixed one and said to come back to get the other fixed as ... so I dropped my truck off at 0900 this morning i waited for two hours and no one could tell me what's going on or when it would be done I continued to the the "I don't know " answer. It may just be my opinion but if you work somewhere you should NEVER say I don't know like how about you go and find out !!!! So it's currently 1400 , it's been 5 HOURS FIVE!!!!! Mind you I left as I was not going to say around any longer so i call and the guy tells me he is calling for approval ??? Approval for what you already knew I was going to bring it in to get it fixed it's been 5 hours what have they been doing. So extremely upset with there lack of service , so I call the service manager and of course no one picks up so I leave a message and of course no one has called me back. hopefully you learn from my misfortune TAKE YOUR VEHICLE ELSE WHERE !!! Update!!! Got my truck back finally replaced the blinker get on the freeway and guess what blinker doesn't work take it back in and they say sorry I forgot to put the light bulb back in , how do you forget to put the light bulb back in when that was the whole reason I took it in there for , furthermore I get home to wash my truck and noticed they hit something and left a scuff mark and scratched the chrome trim around the light , contacted dealer they said they will contact me tomorrow will post again with an update read more

Raceway Nissan - Car Dealers Near Me - Riverside, California

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My friend, a women in her 70s, went to have her 2012 Altima transmission looked at since the AT light came on. She got the car new there and goes for service. They told her she needs a new trans. Less then 50,000 miles on the car. Like everyone should do she took it to another shop and they found that the fluid was low, problem solved. I can't believe Raceway did not check the fluid. When she called back to Raceway they told her it was her job to check the trans fluid. She would of been out $3000 for a new trans. read more

I came to service a University vehicle and the service advisor informed me that the person running the shuttle would take a while. The only reason I selected this dealership is due to the close proximity to UCR. Two hours of waiting and I ask the service center if there is an update to the vehicle-- she says only my advisor can assist me, this has never happened to me at Chevrolet where any service advisor can answer a quick question. Eventually he makes it back to his desk and I ask and he rudely indicates that they have not stated on the vehicle yet, two hours later! He says they have so many lifts that they have and they have not had a chance to work on our vehicle-- which was scheduled two hours prior. Additionally-- I was in an outdoor waiting area where they have benches and a couple of Nissan staff go and smoke there while I'm sitting there, with absolutely no regard to me being there. I moved inside because no one needs second hand smoke but I still found that utterly rude and management should do something about that, as well as the trashcans overflowing with cigarette butts. I will try Riverside Nissan next time. read more

Had a great experience, I worked with the following people Ryan D, Ranna B, Marco Anthony. They made my sisters car purchase fast and smooth, and also worked with her in finances. These people will take great care of you. read more

Just bought a "Used" vehicle and the people who took care of us were good overall, one advise to the salesman will be "get all the history of the car you're selling" some of us won't chew a "that's the way the vehicle came to the dealer", or "the dealer does a multiple point checks bla bla bla", or "look here is the CarFax" we all know some damages aren't declared, more likely we bought the car because is my daughter's first car and she love it, the car overall looks good, some minor details but is used, no big deal a big A+ for Victor and Eddie that helped with the purchase and all that, but today at pick up time get a car used or new with the gas light on and they not able to drop a few gallons, is totally embarrassing for the dealer, you Ricardo letting a customer walked out your floors all pissed off because the way you directed your self to my wife with a "No I can't" when she asked nicely tells me a lot about your attitude and presentation of Nissan, I can promise as a grown man will never go back to that dealer because of you, all the trust Victor, Eddie and some lady earned from us you just buried it with your treatment, if the deal is selling used cars with empty gas tanks wish you look. read more

Raceway Nissan is a first-class dealership. Bumper to Bumper. My wife and I purchased the car we were looking for that Diego Chavez and his management worked their butts off to find and obtain (Deigo actually drove to the out-of-town dealership) get the car before I even test-drove it, also on a Sunday! Diego is extremely knowledgeable on aspects of the new 2023 Altima RS-Turbo model we were looking for and the rest of the Nissan lineup. Diego and the complete dealership took their time in explaining every aspect that we wanted to know about this model of the 23 Altima. The complete process was seamless, and, in my sixty-five years, I have not experienced a better, well-managed, and organized professional Nissan dealership! The week before, we had also purchased a 2023 Nissan Rouge fully loaded with the Turbo in the three-cylinder configurations at another more local Nissan Dealership in Redlands. My wife and I were so impressed with the Rouge that I determined that my old but tired 2013 Nissan AltMA SV that had 262k miles on it should be retired. Our experience with Metro Nissan was great up to the purchase but not the best after the sale as I could not get a few answers that I had about the number in the 23 Rouge Metro contract and no one would or ever did return my calls to answer. So we headed to Raceway last weekend and found our home for a Nissan dealership for the future! This is my third Nissan Altima and one Maxima that all made it past the 200 to 270k mile mark without a problem. We traded in my wife's Inssan Rouge also for her new 23 Rouge that was still running great at 199k! I also sell and train repair service and needed up-selling to over 180 heavy truck dealerships and 275 independent truck and heavy trailer repair shops for the whole Southwest United States for the last 35 years going on 36 this year. I do know professionalism in sales and service when I see it. I train my customers on the importance of communication with the customers both before the work is started and to include the story of exactly what was done and for what reason both in print and verbally to their customers. It takes five years to build a great reputation for any dealership and two bad deals to also kill that reputation. My customers include heavy class eight trucks and trailer dealerships such as Rush Peterbilt Motors, Inland Kenworth, Tec Volvo, Velocity Freightliner, and many many others in Nevada and the state of Arizona including California Rusty and Debbie Davis, Beaumont Ca. Btw, These Turbo Nissans are in any configuration, really BOOGEI! Nissan and Raceway Nissan for life! read more

Liseth, in service, was very helpful when I brought my car in for an oil change. She reviewed all recommended services with me and even helped me with an online coupon when I realized I left mine at home. read more

Diego was the one to go to! He helped me get into a really reliable car! He was so attentive and helped me get to the number I needed to be at for the car I wanted! All the way!! read more

I have bought many cars in my life. Never have I seen a dealer exhibit such corrupt bait and switch tactics. This dealer publishes cars at "too good to be true" prices, and when you visit they have additional made up fees added to the sticker price. One of the cars I saw on their website was priced at $16,995. But when I went to see the car they had a $2000 "Incentive package fee" added to the price of the car... WTF is that? In addition the car had a $600 Nitrogen tire fee. Another bogus charge that unscrupulous dealers add. I complained about the fees to the guy showing me the car, and he said, "yeah I know I keep telling them they need to list the total price with all the fees the site, but they don't listen to me." And of course that was his reply... see dealers have a process when approaching a new sale, its the good guy/bad guy sales tactic. The person who shows you the car, they are your friend. They are here to help you. Here to monitor you, keep you busy, ask you personal questions. Keep you focused on the goal - the goal of getting a NEW car ! Then comes the bad guy - this price your asking for is too low. Your trying to run us out of business here ! My boss wont let us sell it for the price ! So I made my offer of $16,995, mind you this is the price on their website and the bad guy literally goes off on me, basically calls me crazy and says their cost is over $21K no way will they take less than that. All with a scowl on his face, like I'm the crook. Yeah, I'm the one who posted that the car was for sale $16,995 on THEIR WEBSITE. Ultimately I found the car at another dealership for a little over $17K so I am happy. Moral of the story - DO NOT GO TO THIS DEALERSHIP. I AM NOT THE FIRST TO MENTION THAT YES THEY ARE CROOKS. read more

At raceway Nissan they take the steps to get you approved Ivan and Jesus made the process easy Great customer service I would recommend everyone stopping by and checking the team they have there they are friendly and will go beyond to help read more

Rude customer services, mechanics will mess your car up. I use to take my car here, since they mess my car up so many times, have come back for rework so many times, will never comeback, its a waste of my time. I will never comeback here even if they are giving away free car and free service or handing out money. Sales are just as worst. Like draculas, will drain all your blood. I would go somewhere else and will never buy a nissan because of them. Zero star for me, only reason I put a star there is so I can post it. read more

Please make sure before giving a down payment your loan has been approved from a bank. You will leave thinking that everything is fine not until they're harassing you to come back weeks later to sign for another bank but with a higher apr and payment. Once you decline to go sign again they'll harass you to take the car back not caring if you have another sort of transportation or not. Also, if you do give the car back, make sure you guys get your refund back first or else they'll have you begging them to give YOUR money back even after they agreed they would give you your money and trade in car. Avoid this dealership, avoid at all cost. Bunch of scams. Also, they'll click on you and avoid you for asking for you refund that they said they were going to give back. read more

Great experience here at raceway Nissan! I was welcomed as soon as I walked into the door by Jesus Maria! He treated us with upmost respect & made our process smooth & easy. Ivan Martinez who is in finance, helped us out on this process as well and was able to meet our needs & negotiate on a price that fit me best! 10/10 recommend. Will definitely be referring friends & family to come here! Ivan & Jesus are a great team and work excellent together. I'm leaving here with exactly what I wanted because of them two! they found a way to make it happen for me & that means the most to me. read more

Bait and switch tactics. Don't believe a word they say! Saw an ad Sunday for a Versa for $10,999.00 Called them Monday and the salesman says to come in, I have the keys in my hand. Get there and he makes me wait 15 minutes, saying he'll be right back with car. Finally comes back and says cars in shop getting smogged and won't be ready for 2 days. Tries to up sell me on other vehicles. 2 days later I call again, Alexa says yes I have keys in hand, come look at it. Leave work early, half way there she calls again, cars in shop, not ready yet. I insist she talk to shop and find out when availible. Calls me back 10 minutes later. Oh, car was in wreck, won't be ready for 2 weeks. I said carfax is clean, no accidents, and says car availible now, all lies! Stay away! read more

I had a very poor experience at this dealership yesterday, all I was trying to do was to complete a very simple lease buy out. Instead I was treated like I am an idiot and racially discriminated against. I believe he treated me with such disrespect and indifference because I am a woman of color. I will be reporting this dealership to the State of California Rob Bonta Attorney General's office for consumer fraud, and I will also be sharing my experience with a local Press Enterprise reporter. Here is what happened yesterday; I came in for my appointment with Felipe Santiago, as soon as I get there on time, I am informed Felipe is not there, and I must see someone else. Then I am directed to speak with a Sales Floor manager named Ryan or Bryan, 30ish stocky white man, I could not catch his full name because he did not properly introduce himself, nor did he wear a name badge nor did he offer his business card. I was apprehensive when he told me that I had to complete a hard inquiry and fill out a paper application form for him to even find out what happened with my previous appointment, he was not willing to even speak with me regarding lease buyouts unless I let them hit my credit, he offered no explanation as to why Felipe was not there nor any apology, the transaction was already rife with unprofessionalism and very poor customer service skills and he really acted like my business was not important to Raceway Nissan from the get go, I agreed because I know I have tier 1 credit so I should have been offered the best rate for financing. I should have walked out then but I decided to stay against my better judgement, Afterall my business there should be simple enough I have excellent credit and a blemish free payment history. Through the pandemic I have made all payments on my lease on time. I purchased a 2018 Nissan pathfinder lease from this very dealership. I like my car and I want to keep my car, when I did my initial contract at Raceway I was assured I could keep my car if I wanted and they told me that they would make the process seamless. Although I used Raceway Nissan in my initial car buying experience, I will never give this dealership my business again, unless I am offered an apology and fair terms. After waiting an endless time for him to come back out to me, he brings out my lease pay off quote, and another paper with horrible financing terms on it, He wanted to me to agree to finance $22,000 I let him know I needed another break down because what he had prepared was not the best deal for me and it did not make sense to me. I also let him know that I did not want to depart from my lease contract terms, I was prepared to pay for my license, title , state taxes , registration and the dealer vehicle inspection fees required in cash. I let him know I want to finance as little as possible, bringing in an down payment if I need to. He gave me a pay off quote which shows $17207.37 , this amount is based off of the cars' residual value, return fee and the remaining payments I have left on my lease. It is customary for you to pay a dealer inspection fee as well as your taxes and state registration fees for your car, it is also customary to pay a higher interest rate on a used vehicle, but in all my experience I have never had a dealership try and make me pay for unnecessary additional warranty, gap insurance and refuse me service if I do not want these optional services or penalize me if I don't want to finance my taxes, title and registration fees. I told Bryan that all I needed to do was the lease buyout as I have already invested in paying the principal on the car for these last 3 years of the lease. After he presented the deal he made up to me I asked him if 4.99 % apr is the best interest rate for a customer with tier 1 credit, and he replied that he can only go thru the lender Pedder Auto Group financing to complete the lease buyout for me. I asked him why, and he could not answer me, he simply said that at Raceway Nissan this is the only lender we can use, and the only financing option for lease buyouts. He also told me that if I did not agree to finance $22,000 he would not be able to process my lease buyout because it wouldn't be worth it, and it wouldn't make sense for Raceway Nissan to process my buyout because they wouldn't be getting a profit. I asked him if I could speak to a manager, and he said he was the manager, and then he said the other people I spoke to prior to my visit gave me the wrong information. I asked him if I could speak to someone else / or work with another person and he said that he was the only person, with the final say on lease buyouts. I let him know I had previously been told by a leasing person working at Raceway named Peter that Raceway Nissan works with many different lenders to get you the best rate. NMAC customer service also told me that the dealership would have many options, but when I get there and spoke with Bryan he told me that this one option was read more