avoid this dealership as much as possible. I went in on a Friday afternoon and was greeted by Pete. He told me that he was one of the general managers there and could "give me a deal." I told him that I had a nissan Altima trade in with 0 down payment and a pre-approval from capital one. I looked at the Nissan rouge but didn't test drive it as it made me nauseous as I'm currently pregnant. I let pete know im looking at the rouge because of the baby on the way and will let my husband know. I came back the next weekend and wanted to test drive the car and was helped by Nick as Pete was busy. Nick didn't know much about the car and looked at the window sticker to answer questions. It took 2 hours for them to run my credit but still didn't give me a decision. I had to leave to do errands for my mom. I called back on a Sunday as I was told by Pete that Nick would be in to help me. He was not in. No one could give me a decision On my credit score, my trade in appraisal or anything. I texted Pete and he didn't help much As he never called me back and only communicated via text. This is not great customer service. I decided to go down there in person in hopes that someone could let me know something and nothing. I to this day have not received a phone call about my credit score. I was told by Pete via text that I was going to have to put 11,000 down but he didn't quite say why. I will never be going back here again. I would give this location a zero if I can. do not come here!! I can't tell that this dealership is under new management at all!! Worst experience ever. I was not treated fairly at all!! read more

Thank you so much to the amazing people that helped fix my 2017 nissan altima this week over at Raceway Nissan. A big thanks to Frankie Navaro that went above & beyond to make sure the work needed, was done. Work that Nissan of San Bernardino FAILED TO DO! And thanks for dealing with the insurance company. They can be difficult but he was vigilant and stayed on top of it. Another big thanks to the technician Jose Equivel. My car is running better than it ever has. If you drive Nissan like I do, this is the ONLY place you should be taking your Nissan for any and all service your vehicle may need. read more

Never, I repeat Never buy or attempt to buy a car from these con artists. I scheduled an appointment regarding a used vehicle they had for sale. I got text confirmation the car was available the day before my appointment. I live in LA and was 78 miles from dealership. When I got there I found out they sold the car two days prior. They never contacted me. I scheduled the appointment around my work schedule so i was up at 5am, to be there on time at 9am. All i wanted was an all electric EV. They only had a tesla, not what I wanted. Dont you think I deserved the common courtesy to be told the car is not available? I would have cancelled. So there you have it, can you trust this dealership? No, who would want to deal with unprofessional individuals? I never got an apology and the funny thing is, they have a huge banner outside that reads, "Under New Management, New Attitude." They still need an attitude adjustment. Never buy a car from there. I blew a stack at these idiots, it was profanity laced, they deserved it. They yelled at me that I should have put a deposit on car. They didnt ask, never offered or suggested, which I would have done. You have been warned. read more

Pete was absolutely amazing. First time I've ever bought a car and didn't feel stressed out. And thank you to Charlie in finance, very nice and very professional. read more

Brian Savage was great made sure we got the best deal for sale ! Best day ever! ..... 1st time buyer !

Marcos and Marco went above and beyond to help with my car repair. I HIGHLY RECOMMEND this dealership from purchase to repair! I was dreading my repair and afraid of the bill but they took EXCELLENT care of me! Thanks so much!!!!!! I give them 10 stars plus!! read more

Dealership is the worst, communication is the most unprofessional with they are texting you without permission. Isreal was a smartass who thought he could keep texting me to try to get me more pissed. Don't allow any texts or even give out your phone number cause they will keep trying to contact you. Im raising this matter due to the negligence of Isreal who continued to text me after I withheld consent. Don't do any business here trust. read more

Chris from Raceway Nissan answered our prayers and bought our precious 2019 Mazda CX5. Long story, but I needed a really safe car for 2 years of driving Riverside to San Diego to help with elderly parents. That SUV had every bell & whistle to keep me safe! I was able to finally purchase a Subaru Outback I'd wanted for a decade. Sad to see 'Ruby' go! Chris gave us a quick transfer/sale and a very fair price at KBB Private Party cost. It was a whirlwind. Chris is honest, very smart, fun, personable and knows every good restaurant around. We had a fun time talking with him so he's your guy! Call Raceway Nissan & ask for Chris Navarrete if you need to sell your vehicle! He is *magic.* He is their Used Car Sales Manager. read more

DO NOT COME HERE!!!!! Very disrespectful saleswoman named Maria when she didn't get my sale. They use google voice so can't track them down. The managers are aware and let their employees spam call and text you and say that's perfectly fine, don't come here spend your money somewhere else these people are crooks and they know it read more

Beware of surprise charges -- especially if you're dealing with Liseth in the Service Department. She is a scam artist. I brought in my vehicle to have it looked at after some external damage. At no point was I told there would be a charge for a simple inspection -- especially considering I purchased the vehicle from this dealership less than a year ago. I signed some paperwork at drop-off without being informed of any fees, and when I returned to pick up my car, I was hit with a $225 bill for a basic diagnostic. This wasn't an engine or internal issue -- it was clearly external damage that probably took 10 minutes to assess. I was shocked. When I expressed my frustration, Liseth started negotiating the price down to $170 -- which just made me feel even more taken advantage of. If the price is that flexible, was it ever a fair charge to begin with? This experience left me feeling scammed. It seemed like a money grab from the start, and I don't appreciate being blindsided. If you choose to bring your car here, be extremely cautious -- and if possible, avoid working with Liseth. The service department is not looking out for your best interests. read more

I recently visited Raceway Nissan in Riverside, CA after seeing a vehicle online that appeared to be priced fairly. I fully understand that the online price may differ from the final out-the-door price once taxes, registration, and optional add-ons are included. However, during my visit, I was surprised to see the total increase by nearly $10,000 after various add-ons, fees, and coverages were factored in. From the beginning, I made my budget and expectations clear to Pete the salesman and to Israel the assistant sales manager. I pointed out what interest rate range and the fact that I have excellent credit clear. I also shared that I am a retired veteran, yet I was disappointed that the dealership chose not to honor the military discount. Additionally, I would have appreciated more transparency before my credit was run. They ran my credit with my approval but did not show me the score. The APR, came back at almost 10%. I had previously financed another Nissan with Nissan at 5.2%. Another thing I mentioned to both salesmen. Experiences like these can leave customers feeling uneasy and uncertain about the process. For comparison, I've purchased several vehicles in the past, including two from Mossy Nissan in Chula Vista, where I received outstanding customer service from start to finish. Their team made me feel valued--offering water or coffee upon arrival, truly listening to my needs, and working with me respectfully within my budget. I hope my feedback serves as constructive input to help improve transparency and the overall customer experience for future buyers. read more

These money hungry salesman sold someone a car with just my stolen social security card. No ID checked/verified at all. I have never visited this place at all and am stuck to deal with the payments of a car that is NOT MINE. it's been months and the dealership has had no sense of urgency to fix this at all. In fact I've been given attitude and annoyed behavior from the salesman who sold the car! As if I've put myself in this position myself. read more

STAY AWAY!!!! This place is a joke and all they do is lie. With false advertising to lure you in, and promise you that you will get that rate. At the end, they'll change everything up and try to make you put more money down or try to add fake opinions in. What a waist of time that I put my mother through and I feel so embarrassed for sending her there twice. This place doesn't even deserve one star. Trust me, stay away, they are liars and will waste your time. read more

Personally I don't know why every was so dissatisfied with their experiences. Steven Araujo helped me score a killer deal on a used Toyota Camry for my sister. The customer service was amazing and Steven made me feel very comfortable off the rip. I will definitely be referring anyone interested in buying to Steven and his staff at Raceway. read more

Raceway Nissan - Car Dealers Near Me - Riverside, California

Rodents underhood. Make sure to check under the hood. Im sure, those other cars had rodents in them read more

Raceway Nissan - Visited for bmw x5, make sure to check underhood for rodents nest, never know these little ones like being an electrician. - Car Dealers Near Me - Riverside, California

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It's a great disappointment. From the service of your car, and how their service department is so quick to find that the customer is the reason there's a problem with the car not due to the technicians being unskilled at their job. Didn't put on or remove something correctly and now there's an issue. Then their so bent on making sure that they don't cover much on the car due to their error so they talk about if there was no extended warranty although the car has the problem because of the recall service that wasn't done on time or properly the customer still needs to make sure the car has an extended warranty. Anything to avoid accountability and responsibility. Then they provide you with a loaner that is 3/4 of gas then they tell you we don't fill up loaners here but you can bring it back to us in the same state. No concerns or displaying any consideration as though your expenses don't matter and you putting gas in the car the same day you got it shouldn't be an issue. Wow! It goes to show the customer that Raceway Nissan has not changed its behavior from the past reviews on this thread that are similar to the one I am writing. That means a thorough evaluation and examination needs to occur in this dealership. Especially if the customers are still saying the same thing after several years. read more

They all Scam artists at this dealership. Avoid going there and spread the words. Finance guys try to tell me that they cannot remove any extra add on. Such as Detailing package and gap insurance. Adding all types of stuff. Place need to shutdown ASAP read more

I gave them a 1star rating because I couldn't go lower. The finance manager called me and told me that I was approved for a no down payment auto loan. When I get to the dealership they have to "rerun my credit" to finalize the deal. Instead they shop my credit 5 times plus they ran my credit 3 times themselves, putting 8 hard inquiries on my credit file. Then they come back with an excuse that I now need a cosigner and 30% down. Nothing but scam artists. Next step is filing with the CFPB, FTC, and BBB, along with a civil suit in federal court for violating my rights for denying my consumer credit transaction. read more

Disappointed. Was told 3 months ago I would receive free maintenance at Raceway Nissan for one year when I bought my 2024 sentra. Drove up there today for an oil change and was told there's no record of the free maintenance plan . No sense to drive out of my way for raceway, when I can get an oil change close to home for Less in Woodcrest . read more

Stay away from Raceway Nissan's service department. Took my 2024 Nissan Kicks in for a check engine light. It was found that rodents had chewed two wires. They told me it would be a 7000-8000 repair and if I chose not to do this expensive repair my car would be red flagged by Nissan and my warranty voided. I provided them with their own literature stating that the repair they wanted to do was not recommended and they only needed to repair the two wires. After going to higher ups at Nissan they then came back and agreed that I was right and the large repair was not needed, my car would not be red flagged and my warranty would not be voided. They then said they would 'cut' me a deal and repair for $1200. I am 5 hrs away in another city so I agreed. When my daughter picked up the car and provided me with their itemized bill, it shows that they charged me over $900 for a diagnostic fee, which should have been applied to the overall repair and only $300 max, according to my conversation with service tech Yvette....it obviously was not!! I will be filing any and all complaints and documentation I can with Nissan and Consumer Protection agencies. They use scare tactics and flat out lie to you to convince you to purchase their grossly inflated repair recommendations. As a side note if the car was here where I live I could have gotten the vehicle fixed for $250. Quite the difference between that price and $8,000 or even $1,200, wouldn't you say? You've been warned. read more

Avoid "Sleazy sales staff!!!" I talked to Steven Araujo on the phone. He Was unwilling to give me an Out-the-door price over the phone, and then he gave me an inaccurate price in an email. So I called again and spoke to Cameron Diebolt, a manager. He seemed like he gave a ship but said he'd call back in less than 10 minutes. Three hours later, I'm still waiting. In all the communicationi had with this dealership I had a feeling that they were intentionally hiding information or trying to trick me. It seems this dealership is full of the stereotypical "sleazy sales staff." read more

AVOID; Early today (2/2/22) i walked into raceway nissan in 92507 and spoke to Ryan Dimaria. We ended up make a deal (I thought) we shook hands and stated man's word. He told me and my significant other the "dealer fee" was going to be the warranty for the car ($2500) and that GAP insurance was necessary. Ok agreed on $335 monthly. Got sent up to finance and gentlemen tells us its going to be about $380 with warranty and gap. Ok we did not agree to this. Its okay he was dishonest like a lot of dealers. Thats fine we'll keep looking so we left. 2 hours later he called my wifes number that texted him her paystub and asked to talk to me (all on speaker) to harass us for not buying a car from him and leaving this honest review on yelp he requested. He ended a call very immaturely by stating we will not find a better interest rate and hanging up on me mid sentence. Very rude and disrespectful, my significant other startled up over a simple car buying experience. It is unfortunate Nissan has a man like this working and representing the brand. Let alone a "floor manager". Glad I didn't give this "man" a sale. Got in contact with corporate, attached a picture of the response from this yelp review. Never received a call from VP. read more

Raceway Nissan - Business Card - Car Dealers Near Me - Riverside, California

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So this is my second time taking my Nissan Cube in. Both times have been surprisingly pleasant. This time I worked with Sam. Sam was friendly and knowledgeable. Once I dropped off my car I got a call back within 30 minutes giving me the prognosis. I was able to use a coupon that Nissan had recently sent me so it helped some. The girls at the cash register are friendly and efficient and the waiting area has a TV and I believe a vending machine. They also provide coffee. I am the kind of person who usually takes my car to a persona mechanic but I am glad that I have chosen to deal with Raceway and will continue to take my vehicle here when necessary. read more

I normally do not write reviews but this place is absolutely horrible. Their service department should be ashamed of how they treat customers. Pedro was condescending, rude, and didn't even bother to have the correct information. He pulled out my manual from my car and started reading it to me. Once he left, I dealt with Liseth who was equally as unpleasant but without the condescending attitude at first. Until she called me and started to repeatedly explain what a tire rotation was as if I was a child. When I walked in to pick up my car she was actually reading another review about how terrible their customer service is and I could not agree more. They have signs claiming there is new management and new attitude but it sounds like their attitude may be thing that still needs service. read more

My wife and I supported Raceway Nissan for over 5 years,we only allowed them to service our 2019 Nissan Pathfinder SL4wd!But we were apart of a much deeper scam than we knew and it came to light after taking our vehicle for a mere oil change only to find out that our transmission was out again after it was replaced 2years prior!We found it odd that it happened the very day after the warranty expired as well,and anyone with any experience with cars and maintenance would know something was definitely wrong!After further investigation and diving deep into the practices of RACEWAY NISSAN and their associates we found out that MONEY was being split and consumers were being taken advantage of!I can't tell you all the whole situation right now because of legalities,but PLEASE BEWARE OF THEM!They definitely should be brought up on bad practices and fraudulent charges,plus the way the handle female customers is crazy!WE ARE VERY DISAPPOINTED with them and tried to give them the BEST SURVEYS and All of our business as well as Family and Friends,BUT NOW we're WARNING ALLLLLLL OF YOU,BEWARE OF RACEWAY NISSAN!!! read more

If you're looking to get screwed then this is the place to go. Dealt with a so-called finance manager Daniel Macias. Lie#1 when shown a paper with their non optional add-ons. He said all dealers have add-ons..Not true!. Lie # 2 To get a lower rate than what my credit union was offering he said it was required to purchase an extended warranty ($3,000) Also Not True! Did complete the purchase with their lender with the extended warranty. He did not present it to me on day of purchase. After my call to him 3 days later he emailed the warranty which shown it would expire at 60,000 miles (the vehicle already had 45,300 .Then he claimed its 60,000 extended to the current mileage Another lie (confirmed by the warranty company) so for $3,000 the warranty would expire after driving just 15,000 miles! Fortunately I was able to cancel the warranty. On the other hand Pete was very nice. But I still will not recommend this car dealer. read more

Stay away from this dealership a bunch of scam artist clowns here and wasted my time I spent 3 hrs waiting to get my car back

I went to RaceWay Nissan last week. My intention was to buy a used vehicle because it was time for me to upgrade. I worked with Cameron Diebolt and Ryan Sanchez, both of them were great! This was the best car purchasing experience I have ever had they were attentive, caring and sincere and never once did I feel pushed into buying the brand new Nissan Rogue SV that I drove off the lot with. I haven't had a new car in 24 years and I feel like a million bucks in it. I highly recommend anyone wanting to have a good experience and not feel as though they're being strong armed to go take the drive and meet with Cameron and Ryan because they made this a wonderful experience for me. read more

I got mixed feelings, the people was cool, but however I did not come out with the car I originally went to look at. Don't get me wrong, the 2024 versa is nice, but I originally went in for the 2020 Sentra SR that they wanted 17k for. I can understand mark ups on a new car but marking up a used car with slight damage on one of the rear view mirrors, as well as 36 thousand miles on it......that's just crazy. read more

People don't waste your time & money with this horrible nissan dealership there bunch of scammers & liars and ready to ripped you off from your hard earned money. The management are terrible & very disrespectful specially the Mngr Director name "Cameron" worst attitude I ever meet in a person very unprofessional no customer service and super rude so avoid coming to this horrible nissan dealership, and don't waste your time, I'm definitely filing a complaint to to nissan corporate of how rude & using foul language the mngr Cameron was using in front of people.. definitely a -0000 of a dealership. read more

Fernando and the rest of the staff at Raceway Nissan were extremely nice and helpful I'm super thankful for them helping me find my new car I appreciate them beyond!!! Thank you highly recommended they're great :) read more

The salesman was great. Really nice guy. The sales manager, Ricardo, is a jerk...As I don't want there to be any potential legal action, I'll refrain from posting the exact term to describe someone who engages in this kind of behavior, but I am sure you can figure it out. It all started with an email. I made an offer on a Titan that included tax, title, and registration with no add-ons. The offer was accepted and I made an appointment on Saturday to test drive the truck. The night before, Ricardo emailed me to say that the truck was in the shop to have some scratches buffed out and would not be there for my appointment. He suggested rescheduling for Tuesday the following week. As the dealership is quite a distance from my house, I told him that wouldn't work. Saturday was the only time I had available. At this point, I was just disappointed as I had cleared my Saturday schedule to potentially buy that truck. I decided to go anyway as they had a couple of other trucks I wanted to look at. I was very clear with the salesman and Ricardo in every conversation we had about price. I restated throughout the negotiation. I stated it to Ricardo. I stated it several times to the salesman. It was the bottom line number including tax, title and registration. When I got into finance, the loan was over $3k higher (without tax, title, and registration). I was livid. Ricardo backpaddled, essentially called me a liar and said that was not what we discussed. I have bought numerous cars and trucks. I never discuss monthly payments, interest rate, or anything other than the price out-the-door. Ricardo, you are a disappointment. People coming to your business deserve better. I just don't think you have the capacity to be any better than you are. That's just sad. What I can say is...When I got home, the first thing I did was to remove the license plate frames with your company name. Petty, I know. But I refuse to advertise for your company. read more

Had to pay twice because of an employees mistake.I went to get my car up to date and I bank with PayPal the total was just over 3,000 dollars so my daily spending is capped at 3,000 dollar so I offered to come tomorrow and pay the remaining balance since we couldn't pay in full so I call my bank and they said the could transfer that amount I explained to Yvette that I have never transferred money like that and she insisted we can use her bank account so that I could take my car she does the transfer on the phone with my bank and the bank rep asks her if everything was correct and she transferred the money .The money never hit her account and I had to repay 2,500 dollars after my money went "missing "and the shop basically said bc they had me in a rental for the time being and in the end they threatened me with a lean hold if I didn't pay the repairs that were owed long story short this whole experience was traumatizing I just wanted to make sure my car was taken care of and instead I was played into paying twice. read more

Sales Manager Chris Navarrete was a pleasure to work with. He was personable, knowledgeable and professional. Typically, it's the sales person as the good guy and manager the bad guy, but I recommend working with Chris and his team! read more

this place is a joke. Found a used car on line for my 79 year old mother and went in to look. She liked the car and said we wanted to buy at the advertised price on the internet. They advised there were 2300 in add ons on the car which were a warranty on the interior and paint ( the car had a dent and scratches which they would not fix) we then agreed to buy it anyway. They did not sell the car to us because we wanted to pay cash? they wanted us to finance . how is this legal? Raceway Nissan should be ashamed of their business practices and Nissan Corp should take away th sales license as it's a bad reflection on Nissan will never step foot in this place again read more

Do not buy a car here. Total waste of time and classic used car sales BS. Really guys? Horrible. Will say anything to get you in the door and then change the narrative. I drove two hours to look at a car I found online. Arrived early for my appointment. Time off work. The car wasn't there. Sold apparently. Ok. How about a phone call to let me know David Gordon? You knew that was the only car I was interested in. You knew how far I had to come to get there. Or did you forget that part too? But hey....."we've got all these other cars". Lame tactics. Grow up and act like an adult. Haven't been this frustrated in quite while. Glad I actually didn't give them my business. Karma is a you know what. read more

Had an 11:00 appt yesterday for an oil change that took nearly 2hours. I was the only person in the waiting room the entire time and now I know why they have no business. While waiting I wasn't alone I had plenty of service people walking around clearly not busy but still 2 hours for a simple oil change. After an hour I ask the girl who checked me in about how much longer it would be and that's when things got worse. Yvette was her name. Yvette rudely told me that this was their lunch time so it would still be quite a while. When I asked why schedule appts just to have customers wait she snapped at me and said if I didn't like it to bad and she can also tell them not to give me a courtesy wash. I asked to speak to a manager and informed him of Yvette's rude comments and he was very apologetic but I have a feeling things won't change. This dealership has always had bad service but thought I would give it another try because it was under new management but it's still terrible. Hoping the management does something about Yvette who seems to think she can speak to customers as she pleases. read more

We recently purchased a vehicle from the sales team at Raceway Nissan in Riverside: including Cameron Diebolt and Daniel Macias. I couldn't be happier with their quality of service and the deal we received on our purchase. They treated us with respect and were fast and efficient with completing the paperwork for that purchase. I really like these guys and will do business with them in the future as need for another vehicle arises. A big thumbs up. read more

This is a very shady and dishonest establishment. The car I wanted to purchase was at a good price then I get an email with dealer added on accessories. They wanted to charge $500 for Nitro air tires. Seriously? We are breathing 78% nitrogen air for free! Also, $282 for maintenance fee? That's a load of crap. The only maintenance they did was slap on more bogus fees to scam hard working people. With that being said, this dealership are run by very dishonest people. DON'T come here unless you want to be scammed!!!!!!! read more

Raceway Nissan - Added dealer accessories - Car Dealers Near Me - Riverside, California

Beware of these vultures Beware of Ricardo Aguilera. This wolf will buy you food, promise you the stars and the moon, he'll act like your friend, he will promise free insurance for a month, and will lie about purchasing add-ons in order to "give you a better interest rate." How is this possible? How are they getting away with lying to people like that? After you sign, you are screwed and Vulture Aguilera will turn away from you and you will stand there feeling like an idiot for falling for these clowns. I did not realize until I left that the fuel on the car was almost empty. I also realized they had not done an oil change on the vehicle. They sell you a bs add-on for an interior protectant but they only clean the top surfaces. When I got home, I noticed it was dirty on the sides so I took it to get cleaned. Opt out of these add-ons, they are optional!!! When it's your first vehicle and you are alone they will tear you down. Take someone knowledge with you. Vulture Aguilera will speed the signing process so that you do not get to see what the documents says. PLEASE read them; SPECIALLY where it says that add-ons are optional. When you see this tell them you don't want them and he has no choice. These are professional and legal scammers. Luis seems sweet and helpful but remember these vultures survive on numbers and selling as much as possible, regardless if they screw you or not. REMEMBER: if they sell you all these extra bs services, you can ALWAYS cancel them. That's what I did and my overall price went down by $3,000. read more