Alberto Guzman was our Tech very professional he installed a hot water heater. Alberto cleaned up everything stayed until we were satisfied with "hot water". I call 2 different plumbing companies for a quote both were very close to Rianaldi's price. I called after 10am and the job was completed by 5pm. read more

I've had 2 different techs at my home for 2 different reasons and both times, they were great. The techs explained everything in detail and allowed me to make my own decisions without feeling pressured into fixing something that didn't need to be fixed at that time. read more

Another Five-Star experience with Rainaldi Home Services! The initial contact, the dispatcher and the service technician were all outstanding! I give them my highest recommendation. read more

Missing jewelry! My custom permanent yellow gold bracelet with a heart and star turned up missing. It was placed together with two rings and another bracelet all positioned side by side in a secure visible location on a glass table next where I was sitting and next to the area being worked on. While the workers were there I called to their attention that there was still an open hole. I was told repeatedly there was no open hole in my attic that they made. So I went in my attic to take pictures. It was a significant amount of time that I was not monitoring what was going on inside the house and I left my jewelry unattended ( almost 30 minutes based on texts and photos). I personally had to climb thru my attic to get proof of the corners they cut. They tried to get away with not doing all work listed on my invoice. They even rewrote contract instead of removing and discarding all old cpvc pipe. It took multiple attempts to get a receipt for moen warranty. I paid them thousands of dollars ( why didn't they know moen requires model numbers on receipt when they use moen products)? Definitely want to point out - because my jewelry is "missing" and "they weren't caught in the act on a camera" (I wanted to make sure I was registered with manufacture not them)- And thats when I found out they don't issue receipts needed for warranty? Just imagine if they didn't do things listed on the invoice and would rather reword contract instead of doing all the work- I have no idea what other things didn't get done. For example tub shower has copper pipe for the tub spout. I didn't see any welding. Hmmm makes me wonder. I definitely don't have peace of mind. And they are not honoring the Consumer Review Fairness Act. I did not have a good experience with this company and their lawyer says there can be no negative comments posted about them. So this is an edit from original post and all of the above is just my personal experience from hiring Rainaldi Home Services to do my Repipe. Missing jewelry! My custom permanent yellow gold bracelet with a heart and star turned up missing. It was placed together with two rings and another bracelet all positioned side by side in a secure visible location on a glass table next where I was sitting and next to the area being worked on. While the workers were there I called to their attention that there was still an open hole. I was told repeatedly there was no open hole in my attic that they made. So I went in my attic to take pictures. It was a significant amount of time that I was not monitoring what was going on inside the house and I left my jewelry unattended ( almost 30 minutes based on texts and photos). I personally had to climb thru my attic to get proof of the corners they cut. They tried to get away with not doing all work listed on my invoice. They even rewrote contract instead of removing and discarding all old cpvc pipe. It took multiple attempts to get a receipt for moen warranty. I paid them thousands of dollars ( why didn't they know moen requires model numbers on receipt when they use moen products)? Definitely want to point out - because my jewelry is "missing" and "they weren't caught in the act on a camera" (I wanted to make sure I was registered with manufacture not them)- And thats when I found out they don't issue receipts needed for warranty? Just imagine if they didn't do things listed on the invoice and would rather reword contract instead of doing all the work- I have no idea what other things didn't get done. For example tub shower has copper pipe for the tub spout. I didn't see any welding. Hmmm makes me wonder. I definitely don't have peace of mind. And they are not honoring the Consumer Review Fairness Act. I did not have a good experience with this company and their lawyer says there can be no negative comments posted about them. So this is an edit from original post and all of the above is just my personal experience from hiring Rainaldi Home Services to do my Repipe. read more

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This review is long overdue. In October of last year, our upstairs AC unit stopped operating. We hired them to investigate and fix the problem. The brought a technician for a fee and he explained that the circuit board went out and a new one was needed. I told them to go ahead and fix it. They brought a repair person on a Friday to fix it, who spent almost a whole work day to get it resolved. It was a ripoff at over $1500 for the fix. The repair person also had trouble removing the blades, so he replaced it at no charge. After many hours, it started working again and the house started cooling. Case closed and a happy ending, right? WRONG!!! After I came back from a concert during the same day, I noticed that the unit stopped working again and I also smelled smoke. Turned out the thermostat was smoking. I tried turning off the thermostat and immediately sparks flew out. I called late at night out of panic (as they have an emergency line), but nobody answered. I left a voice mail, but never heard back until the next day. I had to switch off the circuit breaker. The finally called the next day and brought a technician to see what's the problem. He came and said the thermostat got broken and it would be over $300 to replace it! They didn't even look at the unit outdoors! I told them that was unacceptable and they need to really look what was the issue and fix it! He refused! I tried calling the office, but got ghosted. I was out over 1500 dollars with a fried thermostat and non working unit. I had another AC company investigate further at what happened. It turned out that the repair person at Rainaldi tried to connect a high voltage wire to something meant for lower voltage, frying everything connected. It meant I had to get the AC replaced! I was furious! Not only did they charge me over 1500 for a fix that didn't work, but they refused any responsibility for frying the unit! Either the repair person was inexperienced, or they maliciously did it to try to get me to buy a new one from them. If I didn't come back home sooner and noticed the smoking thermostat, the house could have caught on fire! Thankfully my payment company was able to resolve the charges. Because of their dishonesty and ripping me off, they unfortunately get my first one star review. It's a shame because we used them before and they used to be ok, but now they decided to try to squeeze every part of my money they can without fixing anything. I will never recommend them again. read more

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We have an old house and as mentioned before on Yelp! we have had great experiences and terrible experiences. This time we had a fantastic experience. Hunter explained the work, was knowledgable and very friendly, plus, he gave us a competitive bid. The work was completed just as explained. The workers were skilled and focused. When there was a little bobble a month later they promptly came back under the warranty and got it straight, even though it probably didn't have to do with their work. This is the plumber to use, you will be grateful you did! read more

Rainaldi Home Services - Old pipes, a break at wall not seen - Plumbing Near Me - Orlando, Florida

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I would not commend this company .I had a slow leak from a cold water spigot for a washer I feel like I was ripped off. He charged me $387 to re[;ace the leaking spigot and also the not leaking one, which took him all of fifteen minutes. I requested a receipt which he would not give me. He said it would be in my email but it never showed up. He is a plumber but doesn t carry a spare spigot with him?He had to make a trip to buy one. I would not ever use this company again. read more

Charged $600 to cut out a broken pipe and shorten another. Less than 1 hour of work. After mentioning how high the cost was, the adter hours fee was dropped. It was around 6pm when they arrived. Do not recommend. read more

Rainaldi Home Services - Plumbing Near Me - Orlando, Florida

I called 3 a/c companies and each company told me there was no way to really fix my a/c. My elderly family member lives in a modular home and each company said they would need to dig a 6ft trench to even look at the problem and told it would be in the thousands to even look. Well, in comes RAINALDI, the tech found that the boot had fallen off the initial point of contact with the ducts. He was running tests and when he found the issue, he fixed it and that was that. No trench dug. Rainaldi saved us thousands of dollars and was willing to actually take time and look around. Other businesses, including one recommended by DUKE, refused to even try. Chris, the owner was amazing and the techs are so caring. Everyone could take a lesson from this company on how to treat people. I cannot thank them enough. read more

Called these guys to replace a toilet valve and flapper. The $40 up-front was OK. They came out and the on-site estimate began with replacing the entire toilet at $1500, and two other offers to replace the toilet with less expensive options, which were around $1200, and $900. Finally, the cost for the work I originally wanted, replacing a toilet valve and flapper was well over $385. There is more but I'm over them. read more

Our technician, Shannon Jackson, was great. Very knowledgeable, friendly and efficient. Saved us from the hot Florida heat.

I needed a simple repair, and I needed it in a hurry, so I could not do it myself. Rainaldi sent out a technician the day after I called and communicated well with me during that process. The technician (Joshua) was professional and personable. I enjoyed speaking with him. The service was performed quickly. Yes, it was expensive, but it was no more expensive than other licensed and insured plumbers I have used. Could I have done the work myself? Yes, if I had had the time, which I did not. I've seen a lot of negative reviews about Rainaldi based on price alone. That is not a fair basis for a one star review. Rainaldi does not coerce customers to buy its services. If we choose to pay for the service, we do so knowing what the cost will be. Professional services of any kind are expensive. I'll call Rainaldi again if I need help in a pinch. read more

I had appointment with them today. No call before today to let me know what time they would be arriving today. at 9:30 they called and canceled my appointment. They had more important customers to take care of. they tried to set another appointment for next week. Why couldn't they make it for tomorrow. They tried to do this to me before. Just not going to use them again. read more

Horrible experience. Took apart what I had and said need total replacement and can't get replacement for 3 days due to weekend and want 1300 for replacement. read more

Be careful!! One star is generous. I scheduled routine maintenance with Rainaldi after receiving a half-off offer during their off-season. My system had been checked just a few weeks earlier and everything was working perfectly, but I decided to take advantage of the promotion. The air worked great before the maintenance. However, after Rainaldi's visit, the air conditioner suddenly stopped blowing cold air. When I contacted them about the issue, they offered to schedule another service visit--but not until the following week. With indoor temperatures climbing to 80 degrees, I hired a different company, who found that all the Freon had somehow disappeared from my unit. Not some, all. And there were no signs of leaks. It cost me $1,400 to refill. Based on this experience, I'd urge caution before scheduling "routine maintenance" with this company. And be prepared to be constantly given sales pitches on every visit. read more

If I could give a negative review I would because a 1 is way too good, after my experience. I thought they were great originally and even gave a favorable review, however that was BEFORE they stopped following up and finishing the job appropriately. I was told NOT to use them and I didn't listen. I really should have checked the Yelp reviews to see how bad they are. So warning - great company until you pay the final bill ... then they basically disappear and say they will get back to you, fix the issues or damage they caused, and apologize profusely ... only to do absolutely nothing. BEWARE read more

Alberto and Brandon were so professional. They completed the shower pan placement in a few days as promised. I was blessed to have them!

Angel fixed my problem very quickly. He is very informative and kind. Will definitely use Rainaldi again

First class service as alway. Prompt response and the usual professional handling of our issue.

Very professional company, immediately knew what was wrong with my AC and fix it on the spot. I went from 84° down to a nice cold house. I highly highly recommend them. read more

We needed a new kitchen sink faucet. Matt came out and gave me pricing to fix the old and pricing for a new one. We chose to replace our nonfunctional faucet. Matt was fast, pleasant to chat with and clean - and the new faucet works perfectly! read more

Any type of new construction can be so challenging. It's very refreshing when you come across a rare gem of a company employee who is so outstanding in every sense of the word. That would be Hunter.... a young, bright, experienced professional grounded in old fashioned values. He made certain we were treated well from start to finish. Hunter had a clear understanding of what we were trying to accomplish, quickly outlined the most cost efficient plan to complete the rough plumbing project for a large shed with a garage. He was always accessible in the event we needed to communicate. Hunter is clearly slated for management. He's a great communicator.I will always recommend him and Rainaldi Home Services when the opportunity arises. Sincerely, Lorraine read more

The $93 clean out special they offer is a classic bait & switch tactic. Once the technician is onsite, they will tell you the ACTUAL price, which was 5X more. There are far more reliable and honest companies in Orlando! Don't waste your time, as I did, on this company. read more

This is the 4th emergency service call we have had and the second when we were out of town. They are always fast to get to the situation, quick at resolving the problem, kind, helpful, and reasonable. I wouldn't call anyone else. And we signed up for their club services today which saved us some money on the job. Sounds like a good deal. read more

We had an unexpected break on our shower valve. Being a 1 full bath home it was essential to get fixed asap. Matt got us up and running and was super kind and courteous. It's rough when you experience unexpected costs and repairs but he was very empathetic and professional and we are very grateful read more

I scheduled a repair a few days ago and an individual named Shannon arrived. He had a poor attitude and was asking me questions regarding the AC repair. I finally stated, "sir I have no ideas as the reasons I called your company for help". He then snapped the handle off of my damper and stated, "this is no big deal". I then noticed he removed the cover off of another AC part and the cover is now missing. There are wires everywhere. I called Rainaldi management twice to discuss the issue but no response. The visit was $167 and they wanted to charge me $550 to install a new damper (that I needed to buy on Amazon). I was/am disappointed in the level of service at all levels. I probably wouldn't have written a negative review if someone from Rainaldi had taken 5 minutes to call me and discuss the issues. read more

They refunded the balance due to the tech error. It took a month of calling and waiting for the refund but it was more of a logistical delay. Thank You read more

They were to come out same day I called which is a big plus. Coming to the house is a base cost of $39 dollars. However, the cost of having the new garbage disposal installed was pretty high in my opinion- over $300. Maybe shop around next time. Service technician was professional and knew what he was doing. read more

Almost $1000 to reset a toilet and to replace the shut off valve That is highway robbery ! read more

They came and redid both bathrooms and replaced my rotted cast iron pipes for half the quote I received with ACE. Then, we used a contractor that Hunter referred us that redid both bathrooms for 12k. It was such an amazing experience under a stressful situation. They even gave me an outdoor hot water shower... they we use more of now. Lol read more

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Very pleased with Rainaldi Home Services, specifically residential air conditioning. Replaced one ac unit in our home (late 2022). Contracted to install new second unit (Spring 2024). Reliable (kept appt time). Professional in appearance. Knowledgeable. Clearly explained diagnosis as well as options. Thank you, Shannon and Gavin. read more

Recently we had a severe plumbing backup in our new home. We contacted Rainaldi as we had used them before and were happy with our prior experience. They immediately understood our need and dispatched two wonderful men who came, checked our outside pipe and tried to clear it out. The drain started working again but they advised us that their camera showed a broken pipe that needed to be replaced. We saw the photos and agreed. They told us that they would bring a crew in three days and told us that if the clog happened again before then, that they would be available 24 hours a day to come and open it. Wow, who does that. Anyway, we had no further problem and they came and replaced the pipe. The broken pipe, filled with tree roots, definitely told us that it was a good decision to replace it. Four men worked for 1 - 1/2 hours to remove the old pipe and replace it with a new one. It was amazing to watch them and the care they exhibited when working on our property. The price they quoted for the work was reasonable and we felt it was a great value. We highly recommend Rainaldi for any plumbing problems. read more

Rainaldi Home Services sent a technician (Eric H.) out within 24 hours after I called them. Eric was able to clear a hard clog in the bathroom sink's p-trap in less than 10 mins. Eric was personable, professional, and verified there were no leaks after clearing and re-attaching the p-trap. Thanks Rainaldi! read more

***DO NOT USE THIS COMPANY*** They completely took advantage of my elderly mother in law!!! They charged her over $2,000 to fix a leaking pipe and 2 days later it was leaking again. The technician (Tim Smith) who came to her home bold face lied to her saying that $2k was to cover everything, including repiping the whole house. Then I spoke with the manager, Adam Massa, who was unwilling to compensate her for the piss-poor job. THEY ARE A SCAM DO NOT USE THIS COMPANY FOR ANYTHING!!!!!!!!!!!! read more

Called Rainaldi to fix a home air conditioning system that was not cooling. The technician was pleasant and competent. He isolated the problem to a dual starting capacitor in the outdoor unit. When it was replaced, the system worked flawlessly. Only problem is that I was charged $292.71 for the capacitor. Looked it up on Amazon and it was $14.00! That's a 2000 percent markup! I see that as no more than pure, unbridled greed on the part of Rainalodi. Unfortunately, I believe that most similar companies collude on their markups and this is probably typical! Will not call Rainaldi for A/C repair again. read more

Outrageous pricing. I paid $39 for them to come out to replace a shut off valve and toilet fill valve. They told me the service would cost more than $1,000. I am extremely frustrated at having paid them $39 for absolutely nothing. read more

I felt ripped off. Repairman came to fix my ac. Determined it was a bad capacitor. Replaced capacitor and was done in 15 minutes from the time he got there. Charged $380 to put in a $20 capacitor. Just wrong. I will never use them again. read more

BEWARE!! this company is a SCAM! I paid $381.97 for a capacitor replacement. I later learned that this is a part that is no more than $20 (on Amazon) to replace. The technician took no longer than 15 minutes to fix the problem. He also pressured me to think about replacing the whole thing, which he estimated it at $6,500. This is a system that is practically new. I went to You Tube and the part is so easy to replace, I could have done it myself. I contacted Rainali about the rip off and they just didn't give a damn. They gave me some BS excuses and a run around to justify their scam. read more

You are looking for "RINALDI" not this "RAINALDI" I've never worked with a worse contractor. Even management agreed we were charged too much and refused to work it out. Advertised a $39 diagnosis of broken water heater. Technician arrived and spent 1 hour on site then told us we needed to order a new heating element. Next thing we know, my mom is charged $424. That's an over 900% price hike from what's advertised with no notice of price increase which is actually illegal in the state of Florida. Not only did the technician not do anything other than inspect, but he left the currently installed heating elements loose causing a pressure leak in the garage. A month ago, I spoke to Dale and he agreed it was a bad situation and the charge was too much but has since avoided our calls and emails while refusing to refund any amount. Thank God I recorded all the calls with these people and have security video of the tech in the house to use in small claims court. Avoid at all costs! read more

Do NOT hire this company. I called on a Monday to schedule an appointment for the following Wednesday, and explained the whole history of the complex HVAC issue in my house and the terrible luck and results I'd had with previous HVAC companies. They asked me what time I preferred and I said morning, so that's what they put me down for. I waited all day at my house (where I can't even live because of the issue) and they never showed up. I called in the afternoon and they said it'd be another hour but that technician would call first. After two hours I called back and by this time it was the after hours answering service who treated it like a new service request. And to add insult to injury, THAT technician never showed up or called either. read more