After paying $8000 to replumb a house, these scumbags tried to charge my elderly neighbor, $700 to change a PART in a toilet! Think twice about hiring! Better Business Bureau is a bunch of shit, you can BUY your way to an A+ rating! Such bullshit! read more

Rainaldi would not provide me any pricing information over the phone to install a new bathroom faucet (already purchased) and connect the plumbing. It cost me a $40.00 trip charge to find out they wanted $500.00 to install a bathroom faucet (brand new). Once the plumber gets there he tells you it's a flat fee as opposed to an hourly rate. I payed less from the same company on a different occasion for an emergency visit to unclog an outside line and address an overflowing toilet. $40.00 visit #nothing done # lesson learned. read more

04/22/2022 It started out with the manager adam coming to the house to get a contract, During this time he explained to us ifI replaced the water heater now itll cost me $999 if I decide later it would. Cost me twenty one hundred so my wife and I agreed to get it done now everything was good, Adam handed us the contract and we signed. When it came to the plumbers coming to the house the plumbers said oh no that was not included talking about the water heater when we paid for it in advance. broke the spare bathroom sink and the kitchen sink and replaced knock off's not fit or equal value. damaged our washer dryer, They left things unconnected complained they said they were connected. they were not..nothing but problems errors and nothing but damages.. I do not trust do not want them to continue. They refuse to talk to me their errors and my anger Errors? I have every right to be Upset. I do not want them to continue this job and I refuse to pay him what they're asking. They have done nothing but damages and scams read more

DO NOT HIRE THIS COMPANY. Rainaldi installed two completely new HVAC systems in September of 2019. In the four years since, they have been at the house 34 times on service calls (NO THIS IS NOT A MISPRINT - 34). I have had every problem there is - capacitors, thermostat issues, units icing over causing water leaks from the ceiling, freon problems, etc. As the most recent Service Manager supposedly contacted the manufacturer and the Rainaldi owner himself to 'see what he can do', the systems failed yet again several weeks ago. Now the company will not return my phone calls. I am an elderly veteran on a fixed income and this was a big expense for me. But they have my money and it's clear they don't care about making anything right. Do not go through what I am still going through, waiting for the systems to break down for the 35th time. DO NOT HIRE THIS COMPANY. read more

Well, I have given them the benefit of the doubt and have kept my patience, but I have to say this was the worst experience I have ever had in a service that is supposed to help you. I'm not one who writes bad reviews, but when things go wrong, it needs to be said and someone needs to take responsibility for it. I had a technician come here for three days straight where I've had to stay home from work and come to find out after paying almost $600 they don't know what the problem is and can't even fix it. July 10 I wanted maintenance done on the air conditioning because it was making a hissing high-pitched sound at night. The second day same technician came back, looked like he cleaned it said nothing was wrong. Third day told me that the system is in perfect working condition and is top-notch (it is less than four years old so it should be). He worked outside and came and told me that my coolant was low, and asked if he could fill it. I said yes, of course. I was never told or showed what that cost was or how much it was and was not given the option to choose. He told me that it's an air duct problem and that they don't fix and then showed me the bill. I had an air duct specialist come and said they are clean. I've called and asked today three times for someone to call me back to simply discuss what has happened and no one has returned my call. I don't know if anything will be or can be done about this but all should know that kind of service is unforgettable and wrong. I felt like I was manipulated ended getting something I did not need due to them not being able to find the problem. read more

While no one loves to pay for repairs, the teams of people dispatched to our home could not have been more professional. Over the past 4 days we have had several companies here and on our roof. The information from the 1st company did not add up. When the guys came from Rainaldi they gave us hope. Once they completed a clean out and then did camera work - the proof was in the film. From start to finish --- the guys who did the clean out, to Greg with the great camerawork, to the 3 men who came to do the piping install and flush all the lines today, they were all professional, helpful and honest. We learned a lot the past few days. If someone doesn't appear to be truthful and doesn't look you in the eye - move on. Grateful we moved onto Rainaldi. Very thankful these men shared their experiences and knowledge with us. Now my husband and I have a better grasp at what goes on "down there!" ALSO!!!! We were extremely pleased to see trade training going on with younger men (and maybe women). It was clear that Rainaldi takes this training program seriously. I witness men spending real time and patience sharing their knowledge. Beautiful to witness. THANKS TEAM RAINALDI read more

I bought a new place and need some faucets changed and toilets fixed. They charged me $2700 for it! They completed ripped me off. Will never work with this company or recommend to anybody. It is also sad to see that they take advantage of people who do not know anything about plumbing. Very sad to see there are companies who are living off of people's hard earned money. I would give them negative rating if Yelp allowed. Even the HVAC guy came in and charged $1000 for cleaning! How atrocious is that!!! I have never been ripped off like this in my life. Stay away from this company read more

Your in for a rude awakening. They r in competition with Cool Plumbing. They will look for more problems, than even existed. Better off looking for smaller companies. Rinaldi empire was sold off to highest bidder, I know, because the empire lives inside if Alaqua. Seminole County. The new owner, are now in cohotes with "Damage Control". Be aware. Be very aware. read more

After several calls we were able to schedule a service request for a broken thermostat. Our AC was working fine without the thermostat up to the time of service. They never mentioned if the part was available or not nor what the cost would be. Day of install, they finally call with a quote for almost $2000.00!! They then come out to install and the new thermostat is defective. The service repair tech left telling us it would be a day or two. He did not tell us that our AC was now not working. I called the Rainaldi asking to speak to a supervisor about this. She said she would call right back. Next day still no call and still no air conditioning. We are worse off by calling this company. Would and will never recommend them to anyone. read more

Years ago they charged me $500 to install a dishwasher when I didn't know any better. Highway robbery. Beware of this place.

Do not call Rainaldi Home Service for service unless you just want to pay extremely ridiculous prices for services. I called for service because my toilet needed a new flapper/thingy. :-) Their first question to me was "How old are your pipes?" I asked why are you asking about my pipes. My issue is with my toilet. She said, ,"Ok, but they tell us to ask about the pipes". I said I don't know how old my pipes are, even though I do know. We then got back to discussing the toilet issue and since they were coming, I thought I'd have them switch out a couple of shower heads that I had already purchased and tighten a screw on my recently installed new garbage disposal. They quoted me over $712! I told the tech no, my brother can do it, I just didn't want to bother him. But for $700, he was getting bothered. I paid the $39 service call fee and later called the office and asked why the quote was so high and asked if this was their normal pricing structure and was told that it was. I told them it was a Rip Off and I was going to share this experience with everyone I could. The person on the phone at Rainaldi said, " It's okay, that's not going to bother us". Please help me share this. I really want to bother them. As a female homeowner, I'm tired of these companies trying to rip us off! read more

They are getting a one star review because they did not deliver on what they said they were going to. We had a leak happen Thursday night at about 9:00 pm. Once we had the water cleaned up. I filled out the information form online and was told I would be contacted shortly, I knew this probably meant the next morning. They did reach out right at 8:00 am and said that since our water was off we would be put on the priority list and someone would be out as soon as possible. At about 12:30pm I called back to get a update on if someone was going to be able to make it today, I was then told that there was no availability today and someone wouldn't be out until Monday. I explained I had been told this morning that a repairman would be able to make it. The lady I spoke to apologized for the miscommunication and said that someone had tried to reach out to me at 11:50 am but couldn't get a hold of me because the number was incorrect so I was taken off of the priority list. I don't understand how the company was able to call me at 8:00am but then suddenly didn't have my number correct. The lady then put me back on the priority list and said someone would be out at some point today. At 2:30pm I decided to call a second plumbing because I was getting nervous at this point I would be without water all weekend. They were able to send someone within the hour because as she explained, "you have no water and still have a leak, that is first priority in our books." At 2:42pm I got a call that a technician was on the way, and he arrived at 3:05pm. If the first person I spoke to said we are extremely busy it probably won't happen, I would have just reached out to different companies this morning rather than waiting around all day and not getting anything done. I also did not appreciate when I called back to take myself off the priority list, the lady who answered the phone did not seem to care at all that I had been inconvenienced. It was not my fault the technician couldn't reach me the first time, I gave my phone number correctly and a back up phone number. read more

First time using them. I had a great experience. Cole was very professional and explained the issue clearly so I could make an educated decision. I called around noon and by 2 pm they Cole had already arrived. He went the extra mile to fix the problem. Highly recommended. Will use them In the future. read more

No matter if you call their plumbers, septic specialists, a/c specialists, you will always get a great person to do the job. Just good guys work here (haven't had any women come out). Excellent customer service!! They are NOT the cheapest, but you get what you pay for. Awesome experiences for over 3 years of numerous calls to them. I highly recommend them. read more

Due to a leak in my 50 year old pipes, I needed my house repiped. They were the best price that included fixing the walls after work was done. The workers were thoughtful of our situation and had the piping done in a day. read more

My advice to anyone that is even remotely thinking of using these jokers , just beware!! Look at the reviews and it's the same pattern, same stories!! They over charge !! Bottom line!! I called them to come out for a slab leak repair!! They charged me $3,500 and kept pushing for $6,000 re-pipe of my house. I had 4 other plumbers come out and they came in with an estimate of $1,200 + less than Rainaldi.. that says a lot and looking at the reviews concludes my thinking that they definitely take advantage of people and over charge. Always shop around!! read more

Had Rainaldi come out last year to fix a problem. Their work was questionable and expensive, but the manager assured us it was fixed and permanent. Well, their shoddy workmanship came apart AGAIN! I would NEVER call them again. Ripoff 100% read more

They initially did a great job replacing our a/c. It's working great and we love it. We had used them for a short-term repair prior to the new a/c and really liked the repairman. However, when it came time to have the a/c inspected by the county, we had been told they were coming in the am, called to see if they could shoot for pm, and were then told they weren't coming for inspection that morning, but they would be there in the pm to check on the unit. I get home from running errands at 10am to a note from the orange county inspector telling us we weren't there when they got there. There's a serious disconnect in communication through the office. We've tried contacting them with questions and even if you leave a number and ask them to call that number, they always call the number originally on file which is ridiculously frustrating. Today, I got a call saying they would be by in 45 minutes for our 6 month follow-up inspection----which was NEVER scheduled. I told them they will not be stopping by until they schedule in advance. Again, communication needs significant improvement. read more

Stay away from Rainaldi! They will break your AC and not return to fix it. They didn't show up for our first two "appointments" because they were too busy. Our AC was working fine before they came but wasn't as efficient as it should have been. They charged us $300 to replace a part that costs under $50, but I figured it was worth it for the time they put in. Worst mistake I could have made. 5 hours later our AC which had been working since we got it new 4 years ago was completely broken. Called them back for emergency service and got blown off twice by the customer service people. Once a technician finally did call, about 5 hours later, he said he would arrive within the hour but never showed up. Next day, pretty much getting the same results. read more

Beware of this company! We have used Rainaldi before for plumbing issues for our rental properties and they were reasonable up until today. We called for a toilet repair issue for one of our units, and they ended up quoting a price for a new toilet for approximately $1,030 dollars. After talking to the service technician, the toilet only needed the universal fill and flapper kit and the bill they quoted for this simple repair was $336. Needless to say, we hired another plumber for much less and will not be using Rainaldi on any more of our future rental units. By the way, the Fluidmaster universal fill valve and flapper toilet kit for this repair job can be purchased at Lowes for under $20. Rainaldi Home Services lost a valuable customer today by price gouging us. read more

Long story, but here we go...Kitchen was damaged from a dishwasher leak. Having dealt with the insurance company and having the repairs completed, the last thing we needed to have a working kitchen after 2 months was to have the plumbing reconnected. I called Rainaldi's at about 8:30 on Friday morning and explained the situation. The woman who answered was very nice. YES, they would be able to be out the same day. I requested an afternoon appointment and was told, NO PROBLEM. At about 2:30, I hadn't heard anything so I called. Not to worry I was told, "You're the next on on the list. As soon as the tech finishes the job he's on he'll be over." 4:00 came, still no call, so I checked in. I told them, it's getting late, this will take a few hours. "You're the next one on the list...We work until all jobs are completed." Same conversation about an hour later. Finally, I get a call at 7:30 at night. The tech tells me he just finished up, blah blah blah. We go over what needs to be done. 2 to 3 hours of work. Reconnect the dishwasher, disposal, and faucet, he quotes me a price of $640. No thanks. If they had been honest with me a the first phone call and told me it would be 11 hours before someone could get there, I would have made another call. So, another weekend with no kitchen and I found a plumber to come out this morning (Monday) to do it all for $250. Good luck if you choose to use this company. read more

I was in need of a plumber, fast. The provider arranged through my home warranty never showed. I contacted Rainaldi & in a matter of 3 hours from my first call; my home plumbing is operational again. Eric was courteous, reassuring & professional. Thank you, Rainaldi for exceptional service at this stressful time read more

Not a very ethical business in my opinion. I needed standard under sink disposal replaced at my home. Called Rainaldi to ask for an estimate. Woman on phone would not give me a price for the job, told me $39 to come check it out and the $39 credited to job price. Tech Nick (nice guy) quickly gives me price options. It's $475 to replace with same Badger 5 unit I currently have. Having checked prices on-line, I know I can buy that Badger 5 for $100 at Home Depot. So, it's $375 in labor for maybe a 45 minute job. I decline service and pay the $39. I call another known plumbing service. They give me a firm price of $295 to replace and install Badger 5 disposal. Almost $200 less!!! That's real money. I don't appreciate the baiting a customer by not giving a price over the phone. Would have never wasted my $39 if they told me job was almost $500. read more

Wouldn't go anywhere else. All I can say is Rinaldi is the best!! After multiple plumbers, including a camera service from another company, Greg came over to do an assessment and determined the issue was NOT what any of the other plumbers told me, saving me thousands of dollars in unneeded repairs. Just had the drain fixed, and they were quick, professional and personable. Highly, Highly recommend going ONLY to Rainaldi! read more

My complaint is probably not with the workmanship...only time will tell on that...my complaint is as landlord living in a different state trying to make sure my tenants have hot water on a cold day, I feel like I got screwed on pricing. Their 'Set Fees' policy means I had to choose between $270 to perform a good diagnosis and fix the likely problem, but if the problem ended up needing the new water heater, I had to pay the $270 plus the $1,250 installation price (and they would not break up the invoice into labor and parts so I could tell how good a water heater I was getting). Seems like a scam to make me pay $1,250 for a $700 water heater (found on google afterwards) that took 2 hours to install. $550 labor for 2 hours. Basically, I had to make sure my tenants had hot water and paid these yahoos way too much for a new water heater. read more

**Please read this before they talk you into purchasing a "maintenance plan" or before using their services at all for that matter** I have the "annual maintenance plan" that includes 2 free yearly maintenance checks on the A/C. My first appointment, yes I said FIRST, was scheduled about a week in advance, the day before it was scheduled I received a call from Wendy asking if there was any way I was able to reschedule as they add an influx of "emergency calls". I informed Wendy I would check if my mother, who was taking time out to be at the appointment as I could not have time off work, would be able to reschedule but if she was not, I would need to keep the original appointment. She assured me if I wasn't able to reschedule I could keep my appointment. The next morning, Wendy called about 20 minutes prior to my appointment window asking if I had been able to reschedule. I informed her that no, we were not able to reschedule and would need to keep the original appointment. She replied with "Ok I will see if there are any servicemen in the area to come out." Interesting because, shouldn't there have been someone on the way because I had NOT cancelled the appointment the day before? Wendy called again, 5 MINUTES BEFORE MY APPOINTMENT WINDOW to tell me there was no one available to come out. IF THERE WASN'T ANYONE AVAILABLE WHY WOULDN'T YOU HAVE CANCELLED THE APPOINTMENT YESTERDAY SO WE WOULD NOT HAVE HAD TO CARVE OUT TIME TO WAIT FOR THE SERVICEMAN THAT WAS NEVER GOING TO SHOW UP. Needless to say I was disappointed and confused at the misleading communication from Wendy. We reschedule for 2 weeks later. FAST FORWARD 2 WEEKS. I again, asked my mother to set aside time to be present for the appointment while I was at work. The window was set for 8-10am. I received no call about a cancellation so I figured everything was good to go. WRONG! My mother called to confirm at 9am and they said someone would be out. FALSE!!!! NO ONE SHOWED UP!!!!!!!!!!!!!! If it wasn't bad enough that our time was wasted after the FIRST appointment fiasco, they did not even attempt to redeem themselves and correct their mistake and try to show good customer service the SECOND time. This was an absolutely horrible experience. I felt very mislead by customer service and very dismissed by the company in general. I will not be using their services any longer after this experience. And judging by other reviews, mine is not an isolated incident. read more

Terrible experience. Called them to fix the A/C as an emergency service. The tech cane out and allegedly fixed it. They charged around $700 for the emergency service and left. After 15 min and realizing the air was still not cooling, I called them back but the tech told me I would have to wait until he finished with the next customer before he could return to our house. Extremely unprofessional and they lack the knowledge and skill to do their job. read more

This would have zero stars if it were an option! Buyer be ware! The first service we encountered with them was a year and a half ago. There was a leak in the ceiling from the bathroom on the second floor. The first floor ceiling was opened for easy access to do the work. All it needed was installing a 1/2" elbow. That was all! (BTW They will not fix any drywall work after they are done!) It cost us $380.-!!! After all that it continued to leak and create mold in the ceiling! We contacted them again to take a look at it and again they wanted to charge us $211.- just to come and look at the problem they never fixed, and charge us what ever to to do the work to rectify it! read more

Did not show up to complete the project. Called numerous times, no resolve. Unbelievable. It is a shame as they were good until I paid them. Should have waited with the payment till project was completely done. read more

Rainaldi and Shawn are extremely unprofessional and not trustworthy in their business practice. I called about a plumbing job around 2 pm. This was a rather simple request... I asked if they had a garbage disposal, they said yes. I asked if you're sure, they said yes. (This isn't difficult to follow yet, is it?) So after getting a confirmation, they said they could be at my residence within an hour or so. Great! So I rushed home as we need to get this thing installed. After waiting and waiting... I get a call back (Way after the initial time we were told they would be here) and Sh**n stated that he didn't have one all of a sudden and this wasn't important enough to do tonight. And... that they would get here tomorrow?! Are you kidding me?! So now I have to pay another plumber to come out (after hours rates) because this joke of a company can't provide a service that they claim they do. And IF you didn't have a garbage disposal, how hard is it to go by Home Depot? Lowes? Ace? and pick one up? Horrible service... and for a 24 hour company? Wouldn't trust them. read more

I used them to install a new a/c unit within a year(still under warranty) unit was not blowing cold. I called up Rainaldi to have them come back and check unit. Tech arrived walked around house for 10 minutes. Looked at unit then told me my coils were dirty. And it would cost me $1,600.00 to clean the coils. I clean my system and wash the coils & change my filter religiously every month. I am an A/C supervisor . The unit was under warranty that's why I called them back. DO NOT USE THESE GUYS THEY'LL RIP YOU OFF. I'll never call them again. Update: I called Comfort Zone Air-condition repair, they fixed and serviced entire unit for $74.00. read more

Called Rainaldi about my airconditioning system, they said they would arrive after 11 A.M. The Tech arrived at 4 P.M., checked the units and said I needed a thermostat on one unit, and a capacitor and expansion valve on the other. He then gave me a quote for $500.00 for the thermostat and $1500.00 for the valve and capacitor and a bill for $160.00 to come out, even though the units are still under warranty. When asked about the warranty he said, "this is the price, nobody has a gun to your head" in 98 deg heat. I went to home depot and bought the quoted thermostat for $ 50.00 and called Mike Johnson A/C. He came out checked both units, installed the thermostat, installed the capacitor, cleaned the compressor coil and both units run great. Oh, and he only charged $120.00 I should have checked reviews before I called seems to be a pattern. read more

Called Monday 3/10/2014 to make an appointment for a Coil Cleaning. They lady on the phone made the appointment for 3/12/2014 at 11am. When I had made the appointment I was told there was no charge for a estimate. Called the day of the appointment at 11:15 to see if the contractor was still coming. Sherry than said there was no appointment and it would be a $79.00 charge to come. Very unprofessional Not a good sign for a first time customer. Going somewhere else read more

I'm very happy with my experience with Rainaldi plumbing. I'd assumed my problem was with a defective standpipe, or some such very expensive thing. Turned out my meddling with the valve had already solved the problem. Jesse was super straightforward and didn't charge me a dollar for any services I didn't need. They didn't make any extra dough on that visit due to the plumber's honesty, but they have earned a customer for life. I'll say this: after talking on the phone I was expecting a run around, because they don't discuss prices over the phone. It's a $40 dispatch fee which is then used toward the cost of the repair. Of course when the time came there was no run around; not even a stroll around. Nope it was a straight up stand-in-place. Just what you want from a plumbing company. Funny, I called originally because they had a five star rating, now it's three stars without any now reviews up. Huh, maybe it's different on mobile or some such. read more

Rainaldi only cares about profit! I contacted Rainaldi for bathroom repair estimates. The quote I received for each repair was astronomical (shower leak $1,400, sink faucet leak $440, and toilet $344). The toilet is only 3 years old and I'd paid $400 brand new. When I questioned the technician about the pricing he said "that's the cost of doing business." As a teacher, and widow, I don't have that kind of money. I ordered the part from Amazon for $34 and fixed my own toilet within 15 minutes. This company was going to charge me over $300 for 15 minutes of labor. They are truly an unethical company! read more

DON'T CALL OR USE THESE GUYS!! I'm in the Orlando area here in FL. Andre showed up to fix repair my shower (no hot water). Initial estimate was $360 (yeah that's bad enough). He then informed me that if the valve was corroded, it would cost an additional $212!! Well - Murphy's Law - there was corrosion. Although the total job only took about 45 minutes, but the bill was well over $500! This company is a ripoff! The A+ rating from BBB is an unfunny joke. While here, he provided an estimate to fix my toilet noise: another $300! I declined that offer and had another plumber fix it for well under $100. I wanted to give zero stars but it wouldn't let me. read more

Bottom line is that the technicians need better management support structures to provide proper customer service AND if you need a tank-less water heater repaired, Rainalds will NOT provide you with a fast or economical solution. I called Rainaldis back since they helped with a malfunction on my tank-less water heater a few months ago. I was a little bit surprised that I paid over $250 for a relief valve, but the unit stopped overflowing water again and John was very professional. This most recent time, our tankless water heater failed on 1/31/18. The first 2/1 appointment was cancelled without notification. The second 2/2 appointment was moved to the third day on 2/3. When John arrived, he acted very professional again, unfortunately he didn't do anything as I had already troubleshot the unit. Furthermore, he clarified that he wasn't the best tech to be helping with a tankless unit. Why after 3 days wasn't a tankless technician dispatched? Finally, 6 days later Nick arrived to take a look at installing the Takagi TK4 unit we had finally purchased on our own to avoid a high markup. Nick provided a few options, none of which included a same or next day repair. Again, Nick acted politely, but only provided excuses for why he could not meet our request...why wasn't a plan or options conducted before they showed up? Nick went on to share a labor rate for install of over $1700...as he agreed, for about a 4 hour job, which equates to over $400/hr! As a result, my family waited 3 more days until I came home from traveling from work to repair myself. After purchasing a few materials, I finished the job by myself in about 4 hours. read more

It really saddens me to give such a bad review. They started really good, quote was about 10% higher than the other relevant plumber. Rainaldi seemed more professional so we went with them. Initial work was good but they never showed up to finish the job. We have been calling them for the past few days and it seems like a whole mess. 'Technician was supposed to be there', 'what, he hasn't called you back, let me check'. It is now delaying our whole project. True shame, finishing 90% of the work is meaningless when you have to wait a week and counting for the final work.. read more

I must say that losing your air conditioning in 90 degree weather is no joke, but thank goodness Rainaldi Home Svcs was around to take the job. Their professionalism and genuine care was evident right from the start during the call for service and all throughout the task at hand. The icing on the air conditioner (pun intended) was Service Tech Luis E who patiently and professionally explained the procedure prior to starting and the possible hiccups if any, easing the situation greatly. I recommend them highly. EddiePfo read more

Being a business owner myself, I understand the mechanics of service calls and in-field repairs. However, I do find the repair charge of $ 650 for a relatively minor repair in the wall to replace a 14" piece of 1/2" pipe that had a pin hole leak, a tad high, plus the fact the tech was only here about 1:15 ! Is there something here that I'm missing? read more