We now know why the team of doctors treating my son advised us to see Dr. Clark. It was a tense situation but Dr. Clark addressed it thoroughly while keeping the parents calm. He took the time to talk to us and not rush us through the process. Prior to surgery, the pre-op nurse (not part of the practice) told us to be glad because we "got the best" at dealing with this situation. Thanks Dr. Clark. read more

I have been a long time patient with Dr. Dennis at Capital ENT. The patient care is absolutely phenomenal!! You can tell that everyone is professional, attentive, and truly cares about their patients. They work tirelessly to make sure you are taken care of and to get you feeling better. I cannot speak highly enough about every aspect of Dr. Dennis and his whole team at Capital ENT!! read more

I have never had a bad experience at Capitols Ear, Nose, and Throat. Dr. Dennis is the best! He does not rush you through his office, and makes sure all of your questions are answered. He also explains everything you need to know in a way that is easily understandable. His nurse is wonderful too! read more

My 6-month old was referred to this practice by his primary care physician. I completed paperwork and met with Dr. Clark who was a nice gentleman and a Shirley who took my child's hearing test. Before this appointment I called to make sure it was okay to bring my child in due to his congestion that he had and they stated yes to still bring him in. Now I work in the healthcare field and my practice we go over with a parent what your "Estimated" cost would be for a visit and if you can pay that cost then we go ahead with the visit but if you are unable to then we reschedule.This healthcare facility chose not go over anything with me and at the end of the visit I was hit with a $323.00 visit for a hearing test that my child did not pass due to his congestion!! By the way my child has 2 insurances. They DO NOT SUBMIT TO Secondary insurance which i truly don't understand. It disturbed me to know that I had to pay this amount when I have another insurance to cover the cost of what my primary insurance does not cover. What happens when someone walks into this practice and was told that amount at the END of the visit and they were unable to pay it? A courtesy of telling a parent this Up front would help a parent decide if they want to still see the doctor. The staff members in the back office were kind but the checkout lady seemed like she really didn't care and didn't give an option of offering a form for me to submit to my secondary insurance like other businesses do. It made me feel like it wasn't their problem and they just wanted their money. If u have 2 insurances I would say do not go because they will not submit and make sure you have some extra money because for me to pay that and have another insurance disturb me. I will not be returning to this practice for my child. read more

Dr Wilkins is the best!!! After struggling with repeat throat infections and step my whole life and doctor bouncing because I moved so much, I finally stumbled into this office from an urgent care referral and a friend who said she had good experiences here. The office is super busy, but everyone is really nice. Also, the whole staff was reassuring when a tonsillectomy was the preferred solution. I wasn't nervous throughout the whole process once! Dr Wilkins knows what he's doing and having come so highly recommended by my friend, I was not disappointed in the least. The office is very clean, well staffed, and wait times aren't bad for a practice with 7 physicians. No one wants to get a tonsillectomy at almost 30, but if you have to, Dr Wilkins should be the one to do it if you live in Raleigh! read more

Absolutely wonderful all around! First of all, the office, front desk staff, and nurses are top notch! There is a children's play ROOM (not area) for the little ones. The front desk personnel were nice and enthusiastic. The nurse was very sweet and accommodating to my daughter. The nurse gave my daughter a sticker and a lollipop as soon as we got into the room. Specifically, the nurse had three stickers for my daughter to chose from and a variety of lollipop flavors for my daughter to chose from. Dr. Dennis was patient, thorough, and very kind. He took the time to talk to everyone and get to know my children, too. He was knowledgable, and I could tell he truly cared about his job and doing it well. I have been to many doctor's offices (I have four children), but this was the best one I have ever encountered. read more

We've seen Dr. Wilkins and he's simply THE BEST! Our son just had surgery (Tonsils&Adenoids) and we couldn't be more pleased. Not only is Dr. Wilkins easy to talk to and professional with parents he is so great with kids!!! I didn't shed 1 tear the day of my sons surgery because I was beyond comfortable with him, his team and the Blue Ridge Surgery Center team. Best experience. :) read more

One of the most professional office I've ever encountered. Keep up the good work.

Very disappointed in the doctor. He didn't listen to my concerns, didn't examine my ears, and acted like he was annoyed that he had to spend any time with me. When I questioned him, he just brushed me off and told me I should go back to my primary provider, who had referred me to an ENT. I will never go back to this doctor and would advise anyone reading this not to. The copay was a wasted $94.00. read more

I was recommended to this office after injuring my face. I however will not recommend it to anyone. I went to the Garner office. The Dr spent about 2 minutes with me, and then billed me for an extended visit. When I questioned the billing, I was told he spent time looking at my medical history. I was a first time patient...no medical history on file. It appears they prefer billings to patients. I paid, and won't be back. read more

Had a horrible experience this morning checking in for my son's appointment. The front desk associates are very unprofessional and not customer friendly at all. My appointment was set for 10 am and I arrive at 10:09 am. The front desk employee ask if I called and mentioned I was running late. I politely told her I was told I had a 10 min grace period before I'm labeled as late. She then dialed my son's therapist to alert her I was here but never did the therapist answer her phone to even know I was waiting on her. The front desk associate then directed me to have a seat without taking my payment for copay. I had to remind her to take payment and once I paid I then sat down and noticed after looking at the time when I sat down that 10 mins had gone by. Never did she ever tried calling my son's therapist again to remind her I was waiting. I had to get up from my seat with my son who was already having a hard time sitting to request that she walk back to her office to let her know that I was here and on time. Finally after sitting past 10 mins my son's therapist came out to get us. I find your front desk associate highly unprofessional and need more training on how to properly handle taking care of customers. If I'm paying $50 to be seen at any appointment I expect great treatment and to be seen within 2-3 mins after paying. Please handle this issue or else people won't feel too welcome coming to this location. read more

I dealt with tonsil stones for years and after finding out I didn't need a referral for a tonsillectomy I booked my appointment with Dr Brown. I read horror stories about adult tonsillectomy's so needless to say I was more than scared going in. With that being said I believe my strict med timing /drinking fluids coupled with Dr Browns excellent skills made it so I never went through those horrible scab days. I could tell they were falling off but it was no where near as painful as I had read. Definitely would recommend. And his nurse in office was so pleasant!(can't remember her name) read more

I highly suggest finding another Ear, Nose, and Throat doctor. There were many problems with my visit. First, when I called, I made sure they took my insurance. Turns out, they take your insurance for the copay, BUT the actual standard test they do to look into your nose costs $390, and insurance doesn't cover that. If you are going to get your nose looked at you will have to pay the $390. I feel like since this is the standard test that they do for every patient coming in for nasal issues, they should warn you of that over the phone. By the time I got into the appointment and found out I was going to have to have this expensive test, I had already paid my copay, otherwise I would have looked for another doctor beforehand. On top of that, they put you right on the spot in the office and have you sign a waiver that you are going to pay the $390 before you leave that day. Very sneaky. I was told my other options were X-rays or a CT scan, which aren't done in office and cost way more. APPARENTLY, the reason why it costs so much is because they have to use a special equipment that is the ONLY equipment that can properly see inside your nose, and insurance doesn't cover that equipment. I don't know about you, but I feel like if you're an ear nose and throat doctor, and your patients are literally coming to see you to get their nose looked at, that should just be part of your standard exam covered in the copay. Your patients shouldn't have to pay a butt ton extra. Oh also the $390 nose test takes about 30 seconds. All they do is stick a flashlight up your nose. In retrospect, if I wasn't forced into deciding to get the test on the spot, I definitely would have just left and found another doctor. The second problem was that I didn't get any new information or help. It was a waste of money. I knew all the information that the doctor told me already. The third problem was they didn't even try to send the very expensive test through insurance. By the time I got out of my 10 minute appointment, they just said "pay up"! This is an office full of bamboozlers. TLDR: Standard test costs hundreds of $$$ even with insurance, doctor is unhelpful and just wants your money. Find another doctor! read more

My recent encounters with Dr. Steven Dennis were truly outstanding in every way. His communication with me was clear and unrushed. I found him to be very knowledgeable and experienced. I had a procedure performed that could have required a lot more prep if he were not able to perform it without my cooperation. His technique was such that I could tolerate the procedure with ease. I left with an clear understanding of my health issue and the next step we were taking to deal with it. His staff was upbeat, precise and in tune with the doctor. The office and rooms are clean and well kept. Dr. Dennis seems to practice an an old fashioned doctor- that is caring and unrushed and listens to his patients. He is up to date, of course, and works in a modern practice but showed extreme care with me. I am grateful to have found him. read more

Great location, office, staff and doctors. I saw two different doctors recently and another voice therapist and everyone gave me all the time I needed and was very thorough and helpful. Great practice! read more

I am writing this review to state how disappointed I was with my surgery and treatment at Raleigh Capitol ent. I was referred to Dr. David Clark by Cary Skin center following MOHs surgery to my nose. I did have a red flag as this is an ENT facility but Dr Clark is a facial plastic surgeon also, he also trained in Tampa for the Nasolabial Flap. The Flap surgery was performed in November 2018, it was followed by the second surgery to reconstruct the nose tissue. A patient does not want to wake up from facial surgery to hear the doctor say that he was not pleased with the results! As healing progressed I realized I had collapsed nostril and a notch in the front of my nose. He stated he could do another surgery! That's when I found a qualified plastic surgeon and I did have another surgery with additional cartiledgetaken from my other ear. This was done in his office with amazing results! My advice to anyone who has to have facial surgery is to seek out a plastic surgeon who has the skills that Dr. David Clark does not possess. read more

All went well initially- called and got an appt the next day for hearing aids for someone I care for (who has functional and cognitive impairments and going out is strenuous for all involved)...thought that seemed a little too good to be true, but thought, stop being negative, maybe this is the universe being nice to you. The scheduling staff needs to be better trained and explain that getting hearing aids is a 3 appointment process. When appt was made, scheduling staff did not explain this. So, I went in thinking that the hearing test would be done and then hearing aids could be tried and tested ALL IN THE SAME APPOINTMENT. However, only after the audiology portion was completed, did I learn that had to schedule the fitting appointment for the next step in the process. Taking someone who has functional and cognitive impairments to appointments is difficult enough on the patient and caregiver so to have to been given inaccurate information really was frustrating. Had I known that it was a 3 step process, I may have not even selected this practice. I did not need to see the doctor again after the hearing test was completed to tell me the results, which were no different from what the audiologist told me which is what I told the audiologist, but the doctor had to see us anyway and TELL US THE SAME THING THE AUDIOLOGIST HAD MOMENTS BEFORE. Additionally, talking to the patient like she is 5 and not 75 is a real insult to the patient. I guess it's really all about the money...the practice verifies insurance coverage after the hearing test before the hearing aid fitting appointment...how backwards can things be?? Wouldn't it make more sense to verify the insurance before the hearing test?????????? read more

My son's pediatrician referred us to this practice. Major mistake. We were referred for breathing problems during sleep and to evaluate possible sleep apnea. When they called me for an appointment they asked which office I want and asked for Cary, the one closest to us. Well they don't have a CT SCAN on site to evaluate conditions related to sleep apnea here. Worse, my son was prescribed antibiotics for a runny nose due to allergies. He had the same thick discharge for the past nine years due to his allergies twice a year, during allergy season. It's not a sinus infection and if it is, is chronic and I would love to know the cause. I don't think antibiotic treatment is the answer to any chronic condition. But I am not a doc. However when I got the bill I had a sticker shock: $315 because we were referred. Really??? I still don't know anything about sleep apnea, but I am now $315 our with a useless prescription for antibiotics which he will never take. Do yourself a favor and avoid this place. My bet I should have read previous reviews before I went. BTW, the CT scan for evaluate enlarged adenoids is another appointment. read more

Extremely Disappointed. I am not one to write reviews, but felt I needed to share this experience. If anyone needs an ENT, please do your research (on cost of care) and go elsewhere. I was referred by my physician to go here and note, they charge WAY MORE for being referred. My consultation was 10 mins and fairly straightforward, the doc asked if I wanted an antibiotic and sent me on my way. I now have a hefty ($350) bill on my desk which they coded as a "complex consultation". No way to remedy the situation apparently, even though they know no testing, complex diagnosis came out of the visit. I have been to many specialists in the past (that includes all the rush/new patient specialist visits) and this is by far the highest charge I've received for 1 visit! read more

I didn't feel welcomed by the physician I saw. I don't want to say his name but feel it's important to comment because of my 2 star rating. The office staff, however, was very nice!! The dr spoke rudely to my daughter who came to the appt with me. He also made me feel uncomfortable, in general. read more

I am someone who never writes reviews but after receiving my bill I feel I have to. When I went in for my consultation the dr was very informative and helped me understand the allergy procedure which I was going to have. Once the procedure was done, I distinctly remember meeting with the dr and telling her that I wasn't sure if I wanted to start the allergy shots for the next 3-5 years. Then I receive a bill charging me $397.60 for the serum that had already been made, even after I told her I wasn't sure if I wanted to proceed. I also received a call from the allergy nurse asking if I was going to receive the allergy shots and I told her that I would not be taking them for various personal reasons. There was nothing noted on the chart that I had spoke to her and I still have to pay the bill for the serum. After speaking to billing, the only thing she said she could do for me is lower it to $250. I don't think it's fair that I have to pay at all since I did tell the nurse I wasn't going to take the shots and told the dr. I was unsure. I will not be going back to that practice anytime soon! read more

Worst ENT office I have ever been at. They claim to take insurance and once your insurance pays their amount they try to make you pay the balance even though per your insurance you are not responsible. Will never go back there again read more

The staff at the front desk of the Lake Boone Trail office are friendly, informative and efficient in preparing me for my visit with Dr. Dennis. Dr. Dennis is awesome in answering my questions and finding solutions to my problems. read more

Dr. Ramakrishnan is truly a 5 star physician! His knowledge and expertise were the basis for choosing a 5 hour tedious orbital decompression surgery for my 87 year old mother-in-law in hopes of restoring vision to her left eye which had recently become blind due to thyroid issues. He clearly and concisely explained the surgery and was very honest regarding the possible positive and negative outcomes of electing surgery. From the initial appointment, to pre-op preparation, to the operation itself, and then post op visits, Dr. Ramakrishnan's expertise, care and passion for her, her family and his work have been unparalleled. He is extremely personable, polite, professional, humble, intelligent, and there is always an ease about him that makes his patients feel relaxed and confident they are in the best of hands. I am grateful Dr. Givre referred us to Dr. Ramakrishnan and it has been an honor and pleasure to work with him as well as his competent nurse, Kimmy. We highly recommend him and we are thankful for everything that he has done for our 87 year old mother in law whose vision was restored in her left eye! read more