I had the most amazing experience here and it's all because of our sales rep. Lauren was so knowledgeable, patient, and was able to recommend us the best car for what we needed. She took the time to understand what we wanted for our next car, explained the pros and cons of each vehicle, and never once pressured us to make a decision. When we finally decided, she made the process a breeze. Walked us through every step, managed our expectations, and stayed in close contact until our car was ready. Once it was ready, delivery was once again a breeze. I cannot recommend Lauren enough and will only ever purchase from her. Do yourself a favor and ask for Lauren! read more

I made an appointment on 1-3-2024. This was regarding stock RC350#U25589. I confirmed over the phone , car was available and for sale at their pre-owned lot. This was confirmed over email as well. They had my email, my cell abd contact info but the next day on 1-4-2024 when i showed up at dealership reception for my test drive. I was advised car was sold last night. I get it, its a business, everyone has to make money. However, a call, text or email could have been useful so as to avoid wasting my time at the dealership. I guess dealerships forget time is money. Thanks for nothing. What ever happened to customer service etiquette. read more

Rallye Lexus - Showroom - Car Dealers Near Me - Glen Cove, New York

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Dan and the entire team were amazing. Guiding me through the process of what the right package was to choose to making me feel informed. I picked up my new GX 550 and during the process the communication along the way was amazing. This is an amazing dealership with outstanding staff who represent them. Highly recommend. And the cars are amazing! read more

Came here with a friend to pick up an order...ample parking outside. Staff is friendly and service was quick...ring the bell for service at the pick up counter. Only took about 10 minutes. Decor is nice and they have seating area with complimentary beverage while you wait and tv showing the news. Car sales are going on - they have some newer models...just took a quick peek at but didn't inquire and wasn't looking to buy just yet. If you need accessories, they also have all weather liners for the cars. They also have greeting cards in case one needs a last minute card...there are some funny ones that I saw while waiting. Convenient location in Glen Cove area... read more

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My husband just purchased a Lexus GX460 from here and I have to say, it was the most pleasant experience we've had buying a car. Buying a car can be a nightmare, especially on Long Island. From sneaky sales/finance people, to borderline false advertisement with internet ads, it can be awful. This was not our experience at this dealership. Everyone was professional, courteous, attentive and respectful. There was no funny finances, no surprises, no trying to upsell packages that weren't needed. It was completely stress free. The vehicle was appropriately priced for the market. In fact, I think we got a great deal on it all things considered. Lauren Hu, the saleswoman was amazing. I will recommend everyone I know in the market for a Lexus to go see her and in future, as we need new cars, this will be the one and only place we visit. read more

I have been using Rallye Lexus for service for my various Lexus vehicles for over ten years. Always professional and service with a smile. No different when I brought my pre-owned RX350 into Rallye for the first time. I normally have Mike as my advisor but got assigned Joanna Oates as my advisor this time. Both Mike and Joanna were great. Will always recommend Rallye for authorized service whether its my BMW or Lexus or MB. A+++++ Service dept all the way. read more

Brought my car in for service as the check engine light was on. Mike Montijo - as was everyone in the Service Dept - a delight to work with. Not enough wonderful things to say about the experience, or every one from Rallye Lexus with whom I dealt. I recommend them without reservation. Thank you, Rallye Lexus. Ben Lunzer Great Neck, NY read more

Let me start this by saying that Rallye Lexus Service department should be ashamed of themselves and the level of customer care that they are doing for valued customers. We do not recommend them or their warranties. This review is on behalf of my mother who used this dealership on a few times and has been a Lexus owner for a few years. My mother had her vehicle towed to Rallye Lexus on December 11, 2024 at approximately 2:45 pm. My vehicle is a 2017 Lexus NX 200T with approximately 47,789 miles. Micheal Reidy became her Service Advisor. Mr. Reidy assisted her by referring her to get a loaner car. He told her that he'd contact her about her vehicle. He called her approximately December 18, 2024 and told her that the vehicle would need a diagnostic by Rallye Lexus that would cost $1300. The diagnostic is a required by the warranty company before they look at your vehicle. She told him no problem, go ahead. Finally the Compass warranty company showed up and now they're claiming that they don't repair electrical problems. Mr Reidy called her on December 27, 2024 at approximately 3:45pm claiming that her vehicle has an electrical problem. Due to water that spilled on the panel box inside the vehicle. Mr Reidy claimed that the electrical problem is due to wetness.The warranty doesn't want to pay after she had a full warranty and an extended warranty on the vehicle since she purchased it. She had emergency surgery on June 24, 2024 and since that time, she drove the vehicle 6 times in 6 months, and definitely wasn't in the car drinking. She requested to have an investigation done about her vehicle suddenly having issues and why the warranty company wouldn't cover it. There was nothing seriously wrong with her vehicle before going to the dealer if anything from it not being driven or started because as I said she had emergency surgery 6-24-2024 and have not been using the vehicle at all.Purchasing this warranty appeared to be good until it was time to use it . She spoke to a Serena December 27, 2024 that claims that the she is not covered for electrical problems. She also said if she didn't like the decision that she should request to get my money back from Lexus. She told them she wasn't satisfied and she'd like to speak to a supervisor. Later at approximately 4:06pm Mr. Cody Dunn called her and said that electrical part is not covered and that there is no appeal process. So she asked where is that written at in the contract that electrical is not covered. He said mechanical is not covered. She paid $2000 for the warranty from compass wrap The agreement has totally been a waste of her money she had to pay out of her pocket $450.00 to tow the vehicle to the dealer. Mr Reidy claiming that she would have to pay $1300.00 initially for diagnostics is a prerequisite for Compass to look at her car and $3500 for the repair if it was an electrical problem. In total she actually had to pay $450 for towing approximately $3875 to get her vehicle repaired. The warranty leaflet that was given to her must be false advertisement because the extended service plan supposedly provides extensive components after factory warranty expires and extensive mechanical computer and electrical protection to name a few others. Lexus is a luxury vehicle and the service that my mother received was very disheartening especially with her being a long time customer of Lexus & Toyota. She does very minimal driving, keeps her vehicle very well maintained. The lack of quality customer service that was given has left us questioning did she receive this service due to us being African American. It is absolutely absurd that a luxury car dealership would handle any customer in this manner. She finally received her vehicle back today and the buttons to function the windows are missing, pieces of the middle console is missing, these things were not missing prior to giving the vehicle to the tow company or dealership. We've done the necessary steps to reach out to upper management haven't received an apology, a plan to fix things or any type of compensation. read more

Kenneth melendez was the best salesperson ever. Very helpful love my new Lexus. Mr AE Thank you. Sergio was best tech at north Mami Lexus. Mr Alan read more

Great service! Amazing facilities and very nice salespeople. We were drained from car shopping after going to a number of other dealerships. I'm glad we were able to find this dealership and experience their great customer service. Ted was a great salesperson. He was straight-forward, cordial, and followed up with us via text and phone call to make sure that everything was handled afterwards. He made sure we got everything we needed and more. I would highly recommend this dealership. read more

I went to this dealership to either buy a new Lexus RX or GX. We inquired with the front desk that we wanted to test drive both. We met with John shortly after and were told that there were no cars available to test drive. There was about 40 new Lexus's on the lot. He went into detail how we would need to put down $500 and sign a contract to buy the car when the car came in and if we didn't like it we would be refunded. Total waste of my time. John then went into detail how gas cars would be worthless in ten years and talked about a bunch of things I didn't care about and were not related to our initial inquiry. But he went to look for keys for a lexus nx for us to drive which I wasn't interested in at all. He wasted about 45 mins and pretended to look for the keys and we walked out. They don't know how to handle business. What kind of salesman tells a possible buyer we might get ten years out of the lexus? Went right to BMW to test drive a new X5 and bought it that day. Stay away from this dealer. read more

If this dealership is trying to sell you on a Lexus RZ or you are trying to use your Lexus Reserve days, don't bother coming to this dealership. They will not honor your reservation without a servicing your vehicle. I contacted Lexus corporate and they stated there is no such thing in their policy. Please beware. read more

I've encountered 2 terrible sales reps and it had to be escalated to management each time that I've had to lease a car. I switched from Lexus because of the terrible experiences and I plan to take to corporate. There's no reason a sales rep should be so nasty just because they think they're not making a sale. Worst experience, 2 times - 2018 and 2021. Manager tried to rectify but it was too late for me the 2nd time. read more

Service department executives are nice and answer any questions they can. Besides that, just be sure to examine your cars exterior for any scratches BEFORE And AFTER any service inspection. My car salesperson was very nice and did not rush or pressure me into buying the car. read more

Everyone from this dealership was so pleasant to work with. I'm really glad I found them. The car I went for is as perfect as it can be. And I truly appreciated the honesty and professionalism from my sales guy Ted Mitchell. The process was smooth. There was no pressure, no trying to pull a fast one on me, the price was as it was listed, and they were even willing to budge. I was well taken care of. Very satisfied with my experience and my new ride! Highly recommended. I'm a Lexus owner. Yaaaayyy!!! : ) read more

I am a current customer looking to get rid of my current lease and get into a new one. Was connected to the saleswoman, Esther. She was the most rude, incompetent salesperson I've ever spoken to. Told me I'd have to pay them to take my lease (I have about $7k equity and 2 months) and that I'd have to put down $3k more than the current regional deal and an additional $200/ month because "each dealership is individually owned". Kept trying to talk over me and couldn't answer any of my questions. Will most definitely not be giving her my business. read more

I am very happy with my experience with Danny Semedo from Rallye Lexus. Danny delivered 100 % as promised with the online quote, bought my lease and really hustled with paperwork to get me in and out of the dealership with a new car in a matter of hours. Highly recommended. Thank you Danny! YP read more

Love this Lexus! Danny is the best salesman around. Go to Rallye Lexus instead of Smithtown!

I was able to trade in my vehicle and purchase a low mileage cpo in a professional and efficient manner. I was greeted by the pre owned manager Leo and immediately found the car buying experience fair and transparent. I was able to work with Troy Sun and Leo in negotiating a good price for the car, work with Chris to get the best rate in financing and will continue to go to Rallye for future purchases. I have already recommended them to friends and family and will continue to do so. I came all the way from Westchester and it was well worth the trip. read more

Rallye Lexus - IS300 CPO From Rallye Lexus. Thank you Leo, Troy and Chris. - Car Dealers Near Me - Glen Cove, New York

Here's an update. I brought the car to my local shop who I've been using for years, below is a comparison of cost. The shop I use is honorable, reliable, trustworthy which is always a challenge with automotive shops. (Yelp review coming soon) Now as I look at the bill I also realized that Rallye Lexus didn't even add properly. Their bill without tax stated $5004.99 (see photo) they just added an extra $100. in their incorrect arithmetic Y pipe leak small leak cut it out and cap it. RALLYE $2,575 LOCAL $140 water pump RALLYE $1,235 LOCAL no issue Air Filter RALLYE $200 LOCAL $86 Headlamp bulb RALLYE $295 LOCAL no issue Spark plugs RALLYE $525 LOCAL $330 DCV valve RALLYE $75 LOCAL $0 total $4,905 $556 actual difference $4349. Rallye's difference, because they added wrong was $4449. which then they added tax to the higher number. SHAME ON RALLYE LEXUS!!!! NEGATIVE STARS read more

I am a regular here and the staff never disappoints! The service technicians are courteous and will speak with you regularly if the cannot detect the issue.... Which to me is very important--- cars sometimes have attitudes too and act up only with you! Fast and efficient service! I've never been overcharged ir upsold! read more

I went to Rally Lexus 2 month ago , a Sat the woman told me the 2 Salesman we Busy Ask to see a LX570 Flagship Vehicle. She did Not Know what is was. Iam Back cause it was close to my Home I think I might be invisible. I have Purchased 3 ESV Escalade S 3 high end Conv in last decade Sale Lost will go to rt 110 read more

Thank you so much Level was out of this world Ask for Kevin losse he was Pleasant to work with and unlike the competitor Lexus he made everything work dilemma with my insurance carrier and he even had a insurance agent for me it was such a pleasure the way a purchase or lease should be read more

This five star rating is for Ted Mitchell. Got my LCertified IS300 from him and everything was a pleasant experience. He is patient, friendly, and just wants to help you to be comfortable in the stressful car buying environment. I hope he sticks around long enough for me to get another car from him. This man should be promoted to sales manager asap. Get your Lexus from Ted Mitchell, you wont regret it. Jose from VSD, you get a five star rating too. Thanks for your help. read more

Came here this morning for service and had a great experience overall. This was just for regular maintenance ,oil change and break fluid change nothing major. Arrived in the morning and drive right up to the service valet line. Waited in the vehicle for only a minute or two before the service rep (Mike) came over to get some basic info. We then walked inside together to confirm what's needed and I was directed to the spacious waiting area with coffee, bagels (fresh and already generously layered with cream cheese), water, soda and other refreshments. My waiting time was approx 2 hours which I spent on my phone and their free wifi. I joked later with my wife that I there so long i saw the pope boarded his aircraft leaving NY and didn't leave till after he landed in PA. (Waiting time was fine, it's a big shop with bunch of other folks waiting) When my vehicle was ready I paid quickly at the cashier and left. Felt the whole experience was seamless and easy. When I got inside my vehicle (washed, they offer free interior/exterior wash when u bring your vehicle in for service) I noticed they even added a few piece of small plastics to hold in place the cable wire from my cheap police radar that was just dangling there before without me even asking! I thought that added touch was excellent and showed that they were pro active in ensuring customer satisfaction. Those couldn't be more than a dollar or two in cost but that made my day (im easy to please). read more

Rallye Lexus - Car Dealers Near Me - Glen Cove, New York

I purchased a Lexus CPO vehicle last year and brought it in today for maintenance and inspection. Both were done for free as part of their Lexus Elite program. I get anxious going to Dealers for work as a result of horror stories I heard from so many people. This place is different. When you pull up to the service area you are greeted immediately by a friendly employee. He asked me to wait in the car for another employee who arrived in seconds. Her name was Maria and she was terrific. She explained everything that they were taking care of and quoted me the price of an oil change which I asked about but did not need this time. I also asked about getting a quote for an exhaust part we needed after I damaged it running over a curb one night. We left the car in good hands and walked to Wild Fig for lunch. By the time we finished lunch and dessert we received a call that the car was ready. Everything was in order and no charge for the service. Maria even remembered to find out about replacing the damaged part. All in all a nice experience and will go back for an oil change and annual maintenance. I would also like to thank Kevin for his patience last year when we bought the car. We went there a couple of times and he took his time explaining all of the features of the vehicle we ultimately purchased. This dealership is much further away from home than the RVC Lexus dealership but it's like night and day. The Rallye branch is very professional and classy. A well run organization. We even saw Tony, the same salesman I bought my first Lexus 12 years ago and it's still running. The only typical sales trick they do is make you wait awhile after you try to get a better price on the car. I think they only took a couple hundred dollars off but there prices were as good and better than the other dealerships. read more

Rallye Lexus - Second floor waiting room. You could do some work in the cubicles while waiting for your car. - Car Dealers Near Me - Glen Cove, New York

ted mitchel i would never deal with this dealer again because of him. i purchased a car back in april at first all was good when i start to question issues with the car he gets very nasty to me. saying listen i can make this very easy dont buy the car???? are you a sales man or not? it was a issue with the brakes which the car was not inspected properly. dirty air filters and oil not changed rusted rotors tires were dry rotted as well. i loved the car. so i decided to email manager and next day got contacted and they took care of the dirty filters. oil and rotors by just resurfacing them not replacing even though i wanted them to be changed who resurfacing rotors anymore? never got the tires replaced as well. they were apologetic except for ted mitchel. the car is great we love it but this is for nasty attitude man ted mitchel never again talk to people better especially cash buying customers not white or from long island. PS Don't put a generic message saying we strive for great service and contact me at 516******* it's all BULL. If it was genuine I would of had new tires on my car instead of dry rotted and don't let TED talk to people like this. read more

I have been a customer with Rally since in 2010 until I moved to New country Lexus of Great Neck in June 2023. I had two incidents with Rally, first incident was for 2018 RX 350 that I purchased 10 years extra warranty that I was going to buy out of three years of leasing. I have changed my mind that I did not want to buyout the vehicle and decided to cancel the warranty. I did not know Rally did not summitted my cancelation request until six months later I still did not receive my prorated return balance check from Rally. So I have to took the lost since the warranty was third party vendor. Second incidents was Tire and Wheel protection I purchased for my 2021 RXL350, Rally did not provide the pickup and drop off service as the selling point to me. They did not provide any service that I have to contact roadside service and went to another Lexus dealer more closer to home. I left message to their service and financial dept. with no response. I am very disappointed with their poor service and they did not care for customer satisfaction anymore. read more

I'm giving this specific dealer a 1 Star review and to be honest, I would give a much lower review as I am very frustrated with this particular dealership. I had an appointment at 1 PM which I had stated at the front to the receptionist. I had in mind that I was going to purchase a car today, as long as I looked at the car obviously. I didn't mind waiting until I waited 45 minutes and they decided to take other people before me who had later appointment. As per example, someone had 1:30 appointment was helped before I was. I understand being busy, but putting people in front of other is ridiculous. Clearly, they need better reception. Of course, i decided to leave since that is absolutely ridiculous. In the past, I have purchased a car here and I have a lease here currently. In the future, I will be looking at other competing Lexus dealerships to purchase a car. read more

Tried to get me to spend thousands of dollars in repairs that were unnecessary. Took the car to a reputable mechanic for a second opinion who told me they were just trying to make money. Sad that you cannot trust them read more

My wife and I explored different Lexus dealerships around Queens and dedicated an entire day to the process. We had initially gone to the dealership in Great Neck and after speaking to their sales and management, we weren't satisfied with the price that we were getting from them. We had driven to Rallye Lexus and we should've just came here from the start. We were paired up with Robert Heyman and let me tell you, this guy Bob was absolutely brilliant. He took care of us and answered all the questions that we had. My wife and I already knew which car we wanted and we had gotten the quote from Great Neck Lexus already. Bob was able to beat their price by 3 thousand (same make and model, and features) ! Yes, you read that right! Bob has over 30 years experience in the industry and his calm demeanor and attitude shows. There was absolutely no pressure. My wife and I were happy with the price that we were offered and we're happy to say that we're driving a new 2020 Lexus RX 350 F Sport. Bob made sure the whole experience was a positive one and I cannot recommend him highly enough. Josh Weiss dealt with our finance and tried to get us the absolute best rates he could. Unfortunately, we didn't go with the banks that he offered since we were able to get a much better APR privately. However, he was easy to talk with and didn't pressure us to buy any additional warranties that we did not want or need. We haven't dealt with the service department yet but if it's anything like our experience with Bob and Josh, we're expecting great things in the future! read more

My car broke down yesterday because the differential lock light is on. I made an appointment and asked for loaner car for next day so they can check out my car. Since the light is no longer on, they want me to wait for my car and don't want to offer me the loaner car I asked. The lady attitude is rude. So I decide to bring my car to other dealership. Only reason I chose to bring my car to rallye is because it's closer to my house. Never again. I won't buy or bring my car to this unprofessional dealership. Bad service two times in a row. read more

I came here on May 22nd, 2021 after meeting with Tyrone Chen the week before on closing a deal which he scammed us on and misinterpreted everything to get a sale off a car. We are dedicated buyers and really wanted and loved the car. Excuse my language but, Tyrone is the biggest asshole i've ever met! Out of all the sales professionals i've met, i've never met anyone as unprofessional, manipulative and emotionally abusive as him. This isn't even me being dramatic or overreacting because it's the truth. This isn't defamation or slander because the whole Lexus dealership had witnessed this except the general manager since he was off. He kept on shouting and screaming at my dad when my dad called him out on his scam. He even slammed the table with rage and it startled my whole family. The hostility of his voice and the tone seemed that he wanted to get physical and it got scary. How is this any professional at all? To scream and shout at your dedicated customers?! Cmon, be a better professional sales person. To remind you, my dad is a 68 year old elder who battled sickness! I never write reviews nor cause any kind of commotion but I feel triggered to because Rallye Lexus needs to take initiative of this. To put this aside, we STILL bought the car home and signed the offer with the help of Jeff and Troy. Troy is the most professional yet, helpful sales person ever. Along with everyone in the dealership except Tyrone! This is how dedicated we are as consumers because we were ecstatic about our new car. If this doesn't speak any volume upon this situation that we literally BOUGHT the car even though Tyrone screamed and shouted with such anger and rage at my family, then you must be blind. We will be escalating this to corporate and we are even prepared to take this to any legal action if necessary. This is so unprofessional and emotionally damaged my father. Like, cmon, be better than this!! Also, the other staff members even said that's how he is... well, that's just overall embarrassing to represent the dealership. read more

Bad experience! They spent 2.5hrs to change one tire. One of the janitors, very nice, offered some bags of chips. Normal places let you pick it on your own. This was the worst experience ever!! Go to Massepequa instead!! read more

Rallye Lexus. So because of the brand, I was expecting a level of customer service unparalleled. Boy, was I wrong. From the receptionist who doesn't remember that she just asked for a Salesperson for us to the Salesperson. I'm in Mortgage Sales and If was to provide the experience this guy provided to me and my wife. I wouldn't eat and my company would be trashed as a result and they would probably let me go. Never asked if we wanted to test drive the vehicle, they changed the price of the car on us (CARFAX clearly shows when they did that) can't delete CARFAX, sorry. Never sent a buy order until we asked. Wow! Looking at the Buy Order, there's $3,000. Some odd fee that he put in the area of balance we owed on the car we're trading. We have the Lien release. They have a copy of the lien release. What's that fee? We called and asked the Receptionist (that same Receptionist) can we speak to Management about transferring to another Rep. That didn't happen. Can't believe we experienced this at Rallye. It's like they're really Major World hiding behind the Rallye branding. On another note, the Finance Guy was amazing. Very responsive. read more

I drive out from Queens. Much nicer drive to come to Glen Cove than to go to the Queens dealership for service. Quality of service is good. I usually wait for my car. I bring my laptop, my books, and get couple of hours of studying done and before you know it, car is serviced, washed and vacuumed. Every time I've come, I've had a different service person. Still they do a good job. read more

What a great dealership! Awesome service and very, very professional staff. They're courteous, very well organized and very professional. I've dealt with some awful dealerships and this one is the best I've been to...hands down. I take my cars to get serviced there and it's great and professional service. It is a bit out of the way when you're commuting from Queens but well worth the trip. The service reps are courtous and professional. They take their time and explain everything to you. read more

I brought our car in for routine maintenance. When I pulled into our driveway a check systems light came on. It was a Saturday and the Service Dept had closed for the day. Bumping noises started while driving the car. Two additional service appts later, the 'problem' was fixed. You would have thought I learned my lesson. I again brought my car in for routine maintenance prior to a long car trip. Two hours into our trip, warnings and exclamation points appeared on my dashboard. I called the dealership and after being transferred several times to voice mail boxes and several call backs i finally spoke to someone who told me that I would be called back in 5 mins. I was not sure if my car was safe to drive on the highway that i was currently on. I relayed this information to Rallye Lexus. I received a call back two hours later. I have now learned my lesson. I will never use this dealership in the future for service or the purchase of another car. read more

Not a great sales experience. Bad sales guy gave me a headache and would not budge from initial offer. Overall bad experience. Compared to my experience at Rallye Acura, Rallye Lexus is terrible. Too bad we don't want another Acura. The manager called back and was very pleasant. Went back and worked with a different salesman. Night and day! Got the deal I wanted. And so far service is great! I recommend overall. Lesson: speak up if you don't like the sales person you initially work with! read more

Ended up getting a Lexus at englewood,NJ a few weeks later. Had the car for about three months. Beautiful car and honestly got the best customer service at Lexus of englewood. Didn't feel pressured and they even take the time to show you the functions on the car. The associates did not judge me based on my age and respected me as a customer. read more