Stopped in for some salmon and vegetables. Busy place great selection but very surprised they still use those stupid memberships key tag things . Most grocery stores have gone away from membership bs, thank gawd. read more

Ralphs Fresh Fare - Grocery Near Me - Valencia, California

Good layout and clean. I seen some Ralph's stores that look like a tornado hit them but this location is legit. Wasn't crazy about the high prices but hey, that's me. read more

The fruits and vegetables are below average. Grapefruits in bag were terrible looking. I had avocados that went from green to ripe looking, but they were hard as rocks. The employees that stock the bins don't care. I pile all the bad stuff in a front corner. The meat department is good, just getting too expensive. We require better quality for the above average Ralph's prices. read more

The night staff is unhelpful and unfriendly. I asked if someone could blow up a balloon for me and one employee said it would be no problem and to just ask another employee at the front of the store. The employee at the front who I asked told me he could not move from the spot he was standing in. Finally, a third employee came over and said "sorry, we can't blow up balloons after 7pm." ...I'm not sure who trained this team on customer service, but they are clearly paid by the hour and not interested in doing any work. read more

Customer services is overall good, products in general are great, prices too, but what I don't like about this store is the shopping carts's weels, they're all broken down. Frank, Alma and Adam are great! Super friendly. read more

I live in the middle of three different grocery stores, but I find myself going to this Ralphs like 99% of the time. I like their layout, I can find pretty much everything I want, the staff is extremely friendly, and since their full-on renovation around 2 years ago, everything looks brand spankin' new. Meat section - the meats are typically very fresh and Ralphs has the best meat prices. I'm always amazed when I find like three thick, thick cuts of Prime New York Strip, normally, e.g., $50 on sale for like $18. Seriously, how do they stay in business? Produce section - Ralphs has a great produce section, with fresh fruits and veggies and a decent mix of both regular and Organic items. TIP: Ralphs "Open 24/7" status is no more. It has ceased to be. It has kicked the bucket. It is now open: "Monday-Saturday: 7 am-12 am, Sunday: 6 am-12am". Only in Awesometown (he says sarcastically). read more

Ralphs Fresh Fare - Grocery Near Me - Valencia, California

Convenient.. Great customer service.. Clean store 1 stop shop.. Some things are a lil over priced read more

The lady working at cashier was very slow. She was not understand anything I was saying to her and was being rude. I usually don't have a bad time when I come here but today was bad. read more

What an amazing find during the Covid-19 pandemic. I waited in line for about 10 minutes. Although the line appeared long it went by very fast. I was astonished to find everything I needed. The store was very well stocked. All the meat, eggs, and even dial soap - a far cry from my usual grocery store on the corner. I made sure I commended the staff for everything they're doing. I'm very impressed and will likely continue shopping here even after this crisis. Thank you, Ralphs! read more

I just went to your store in Valencia California, on MC Bean PKy and Decoro Dr zip code 91354 ! Your Manager was not that friendly and might had problem serving minorities in the area! I went their to buy lottery for the new year, had $100 bill and needed smaller one to use it in the lottery machine. Usually I did that before at the customer service front desk but today Alex( the Manager) told me that I have to go and stay online at any cash registers, I did that but when I got to the cashier she told me that; she can't! then she doesn't have enough cash! She called the manager, and his rude and unprofessional, unacceptable answer was you don't have to give him if you don't have cash, what a service and what a manger ! read more

Clean and well stocked. Starbucks is located inside. I shop here often. Employees are friendly and helpful. Kris in the liquor section is a wine God! A total life savor! He has helped me many times to find various wines. He is very knowledgeable, friendly, and helpful. Checkout lines are never too long either. Overall very nice store read more

This so called supermarket chain was great at one time, but has faded out, if you are of Jewish faith, shop elsewhere, as this chain has been doing away with kosher products for a long time now, Our Holiday merchandise is basically gone. I personally will shop elsewhere. read more

I like this Ralph's. Been coming here for years but the deli dept people are reAlly not very good. They hardly notice when I'm waiting. They never smile. Always busy doing something other then helping customers. And I can NEVER get them to make "shred" on the ham. I know it's silly, but they always look annoyed when I ask them to shred, and then when they do, it's piled up in one whole pile. I went to Sprouts the other day and they sliced it perfect. Thin enough to fold and very pleasant greeting and good byes. Take note Deli Dept people! read more

Virtual coupons was my biggest argument. They want me to do a lot of leg work in order to get digital coupons. I have said enough, don't need another app on my phone. Why can't they apply that to my phone which I punch in every time when I make my purchases............ keep it simple Ralphs, stop being a Richard read more

LOVE THIS RALPHS! It's well maintained inside and out. The have good section of items. Produce is well rounded and fresh, for big box store. I noticed a lot of the tags on the vegetables and fruits say local and organic. That is something I really notice and appreciate! Heston ( I think a new employee) was very kind made conversion with me and helped me find me find what I was looking for straight away. The Manager Frank is friendly to the customers. Last, but not least the cashier Jeremy was a friendly and quick cashier. read more

Customer service here sucks. The guy at Deli was being incredibly rude, and was acting like an upset teenager. Management didn't seem to care either. Workers aren't helpful in finding products either read more

Other than all the homeless and circles of freaks smoking weed on the side of the building...I usually pick up some lunch and it's cheap! Visit often just for that...the contact high I get makes me spend more money cause I'm more hungry! read more

The lines have notoriously been bad here. There's never a time where you can run in and grab a couple of items real quick. I just stopped her to buy some flowers for my significant other, and after going through the self check out, I thought to myself "Wow, I was able to come in and get one item without any issues." I must of jinxed myself, because once I left the store and was in the parking lot, I was flagged down by the florist who was yelling out "Sir! Sir!" who stopped me in front of people coming in and out of the store because they thought I was stealing flowers. I had the receipt in my hand, clearly visible, with the flowers after going through self checkout. I have worked for a similar type of grocery store when I was younger, and I know their policy is to not confront someone possibly stealing. The fact that this happened after I had left the store's front entrance is disturbing and embarrassing. This store shouldn't have self check out, if employees are going to be accusing paying customers of stealing. I'll take my business elsewhere. read more

Went in tonight and left disappointed! The manager in the front by the cash register was rude when i asked where the cakes where. Once i found the cakes i aske the lady close by in the deli section if she can help me get a cake. She made it clear that it was not her department. I nearly begged her to help me, so she did with an attitued. Complaining the whole time that it wasnt her department and she didnt know how to box a cake. I will never come back here again. They are supposed to be great with customer service. Clearly they are not! read more

I have been going to this Ralphs for only the past 3 years, however, the quality of their fresh items has gone downhill and the shelves are never stocked. This has been very noticeable in the last 6 months. I am so sick and tired of, for example, checking the shelf for shampoo and finding the shelves almost bare without the one I am looking for, only to find a huge standee blocking the aisle 15 feet away with a bunch of shampoo and conditioner literally thrown in wire racks, unorganized. I have complained to this store on every single survey about having standees in the aisle that make navigating a cart around another shopper almost impossible. I feel like I can never stop in the aisle to dwell on finding an item because there is so much crap blocking the aisles you constantly have to move your cart all the time for other shoppers. You should be wanting your customers to feel comfortable while shopping not irritated all the time trying to serve around the crap in the aisles! Sometimes, I have to push the standees out of the way to grab a protein bar that I want in the cereal aisle because the standees block the items on the shelves. I once tried to find a can of beans in the canned aisle, and there were only three types of bean on the shelf because all the others were located back in the refrigerated pasta section on the complete opposite side of the store on a wire stand, where no one would think to look for canned beans!!! Don't even get me started on the lack of items on the shelves! I've taken photos in the store that show how empty they are. I've timed items being out of stock for over two months at a time! Then, they mis-stock things so you have to look at the shelf tag for the item you want and dig all the way to the back of the stock to find THAT item. Half the time the shelves are being stocked in the afternoon with big dollies full of boxes blocking the aisles. Don't MOST stores do this early morning or late night when stores aren't full of customers? In the last few months, I have had to return strawberries that all molded the very next day after purchase, kale that when I opened the bunch was infested with bugs, loaves of bread that were moldy yet not past the expiration date (ones you can see inside the bag), and today I have to return some crab legs I bought 2 days ago that smelled like ammonia today that has a sell by date of today. Two days ago, they had chicken on sale for $0.88/lb but more then 3/4 of the chicken selection was priced incorrectly so I had to find two that were correct. Last week, the entire meat department called in sick so a butcher from the store down the street (Granary) was there and barely anything was stocked. We were talking and he told me how disgusted he was with the condition of the meat department at this store. I prefer to shop only once a week, so I end up with a full cart at checkout, but there have been some times I came in where there is ONE checker with a line of 6 people deep because they changed HALF the registers to self checkout. No way am I going through self checkout with a full cart nor am I going to scan my own groceries while I shop and bag them as I go. It already takes me over an hour to shop once a week, but when they are so obviously NOT staffing the front end, to makes me irritated that I have to wait over ten minutes to get checked out then the cashier has scanned all my items, I've paid, and there is no courtesy clerk to bag anything, so it takes the cashier another 5 minutes to bag. And you wonder why people are just ordering online through Amazon!!! Grocery stores are a goods-and-services based industry, but this Ralphs on Decoro and McBean is neglecting everything I used to love about this store. Guess I'm heading back to Albertsons. OH...one last thing, the Signal wrote an article about some council member coning to the store talking about recycling plastic bags. You know, I have tried to find the bag recycling bin at this store at least 5 times, and they don't have one. I asked employees every time, and the one time I had bags with me, I watched the employee throw them into the trash can. This store is such a disappointment, especially since they just "upgraded" it to a Fresh Fare. Sad, very sad. read more

Went to Ralphs on my 1/2 hour lunch to get a few provisions... every day this week and last week I've stopped by after work and the supplies are gone. I'm a healthcare worker and have limited access to grocery store and need to help my older parents get stuff too. Goodbye Ralphs and your "no exceptions" I asked nicely and am desperate, too. Hello Sprouts and Trader Joes read more

do not like this ralphs at all! employees are never happy, and it just feels weird going into this supermarket like a weird vibe like Walkers came throughand are running the store parking lot is a nightmare too so many idiotic scv drivers read more

Never in my life did I think I would write a grocery store review :/ but my experience was *that* bad. I got the Reward Nazi for a cashier ~ Michelle Parks~ AVOID her at all costs. I forgot my phone which had my reward card in it. I couldn't remember my old cell number attached to it so I ask the guy in line behind me if I could use his reward card. Nbd I'm thinking....however, Michelle, rather rudely, pipes up and says, "If he gives you his reward number, he will get fired!!" WTH?! I've been through a grocery line before and had customer service reps provide CUSTOMER SERVICE and scan a number... Michelle at the end of her rant reluctantly sighs out loud and says "I'll scan the store card"- SERIOUSLY? Why didn't she do that in the first place??!! It's a reward card, lady, not an Amex - I won't return to this location. read more

The store is great and the people are awesome. The pharmacy service is terrible. They seem grumpy and in caring.

I wish I could could give this stop negative stars. I buy the Mickey Mouse apple juice all the time. I got through three of them looked in the box and it was full of mold. That's right mold that can make a child very sick. The mold has been fermenting for weeks. I hope my son does not get sick. I bought it four days ago. I want to warn people if you shop there please look inside your boxes. This is the worst experience I've ever had, if they can really sell something that could kill a child. It totally disgust me I will never shop at this place again read more

Ralphs Fresh Fare - Mold in their juice boxes!! We give our children - Grocery Near Me - Valencia, California

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Austin is the reason I choose this Ralph's! Always very friendly and extremely helpful!

Helpful service - check. Takes expired coupons - check. Friendly employees - check. A bit disappointed they are no longer open 24 hours (discovered that at 3:42a the other night when I needed medicine) but can't blame them too much for that in this economy. I'm in here more than I care to admit to the point where the checkers recognize me! read more

Don't do preorders with them. We ordered in the morning for pickup at 1. We went at 6pm and the order still wasn't done! Why preorder if they aren't going to fill the order until you arrive??? read more

Love this neighborhood Ralph's! Always clean, freshly stocked, attentive staff and just fantastic deli section. One of the best Ralph's stores in entire Los Angeles IMHO! read more

Ralphs Fresh Fare - Vine section - Grocery Near Me - Valencia, California

Awful Expense! Ralphs Ads are awful, following the rules as written but the ad price group ( almost the same exact items and quantities) changed from my previous two visits (same ad week). All products had the correct tags as seen on my past visits but the POS systems refused to give me the correct price. Simply Ralphs should be investigated by Weights & Measure like Vons was in the past..... read more

I've been shopping here for 15 years. I went through self check out with 5 or 6 items. I was running my card through to pay when a male employee stated that I still had an item in my basket. My hands were full, so I looked and saw a bag of $2 pretzels. The man stood in front of my basket. I tried to balance and not drop anything while he blocked my front. I felt very uncomfortable. I thought about just leaving the bag and not buy it, but also that he thought I was stealing. I know it sounds silly... No offer to help... Just stood there right in front of my basket. read more

Tyler in the butcher shop was extremely helpful with recommendations and accommodating for new years great service!

This is specifically for the deli. This is the 3rd issue I've had here. I'm ready to start going elsewhere. On Sundays it is nice to get some fried chicken and sides that are premade after a long/busy week. They don't have the number tickets any longer & the employees don't even ask who is next. There were 3 of us, waiting. I was second in line and the employee went directly to the third in line & that woman didn't protest. Because of that delay I missed out on 3 pieces of fried chicken because the first man had moved on from sides & bought out all the chicken. If he needed such a large amount he should've called ahead. Ralphs has restrictions on other products, why not this? He could've waited for more. It was incredibly disappointing to be treated poorly & looked over and then to not even be able to purchase food. read more

I moved to Valencia just prior to the opening of this Ralph's & have been a loyal customer, since. The store is clean, produce is fresh & the prices are average for a chain grocer. The selection is often a bit under expectations. For some reason, they seem to over stock some unpopular items & under stock 'the good stuff", especially in the fresh bakery department. I could not, in good conscience, give them a four or five star rating because of the stocking in the bakery department & the HORRIBLE NEW REARRANGEMENT OF THE AISLES! The newest rearrangement of the store is not intuitive at all; it's so random that you find yourself traversing the store back & forth to find things. As of late, I have left the store without getting everything on my list because I was just too tired to search. I have found the deli & fresh meat department employees to be helpful & responsive (though the guys in the meat department rarely smile -- they must not like their job.) The deli employees are always smiling & friendly -- offering free samples, too. The bakery department staff is another story. They actually hide so that you can't ask them anything. I've seen them walk very quickly into the back to avoid people at the counter (if ignored, I just go over to the deli & ask them to page someone.) They KNOW that their selection is poor but claim to have no input (probably true.) I have gotten nice cakes & they were decorated acceptably for a great price; I would order from them again. I'm a frequent shopper, have ordered catering items like prepared meals, deli trays, birthday cakes, special floral arrangements & more. So, I'm quite familiar with what the store has to offer. Ralph's is more of a convenience for me, though. If I need something of a bit higher quality, I'd go to Pavilions (such as for cakes.) Of course, the cream-of-the-crop in grocery is Whole Foods -- their offerings are so much superior, I just wish they were closer to my home. PS: the Ralph's Pharmacy is ABSOLUTELY NOT of the same caliber as the regular chain pharmacy's such as CVS or Walgreens. They don't keep a large stock, often having to wait until the next day to get your prescription in & their hours are not nearly as long as the other drug stores. I don't recommend them. read more

I definitely will be coming back to hopefully see alexis! she went out of her way to help me with everything I needed and I appreciated it so much! such a sweet girl who brightened my day! read more

Freshness in all departments! Deli. Bakery. Produce. Meat. Sushi. Etc. I have been shopping at this location since the day they opened their doors. I use to play in the vacant area where the entire shopping center stands as a child. I must say that this store is one of the best grocery stores I have ever shopped at and when I walk into other stores I immediately become judgmental. I recently shopped at the Ralph's on Pico and The Old Road and I honestly wish the store wasn't affiliated with Ralph's what so ever! Horrible everything! Anyhow, this store is quite lovely. I can't speak for all the staff working there, but their managers are caring. read more

Is it possible to give a zero-star rating? Customer service has gone way, way down since they implemented their "Scan, Bag & Go" program. No one seems to be interested in customer service anymore. I've witnessed several instances just earlier this evening during one visit, where I approached various staff members to request assistance, but they each seemed bothered or too interested in their conversations. If it means getting rid of the program to regain the customer service that was once present just a few short months ago, I say, "Go Away (SB&G)!" if it's not the cause,then customer service needs some major improvements Bring back my Ralphs! read more

Such a clean store! I stepped in for two minutes but I wanted to stay and come up with an excuse to buy groceries! As soon as I walked in, the store smelled soo good! Every thing was neatly stocked and the floor was so clean- no dirt anywhere! I spent my two minutes in the baking aisle with all the baking goods and saw that this store has so many more products than my neighborhood Ralphs! My brothers girlfriend lives around here, so next time we need groceries and he needs a ride- I'll be using him as an excuse to drive out here and shop. read more

It is a grocery store. That sells alcohol. What a concept, I wish the Colorado groceries could do the same. The staff was very accommodating, the deli manager/clerk came out from around the counter to help us find a particular cheese. She also handed us very ample samples of the turkey slices we were purchasing. Guess she thought we looked hungry. We were. The cashier was quick to use some bar-code to give us the member pricing on my first trip. I later realized that my phone number worked because Ralph's is aligned with the markets we use in Colorado. read more

I've been to many Ralph's, especially throughout the San Fernando Valley. This is one of the better ones. It's clean. Good staff. And you can get in and out, which is very important to me, much easier than most of those I've been to at other locations. The exception will always be if you go here during peak times, etc. But, this is really one of the better Ralph's. Oh, and the checkers or the people who are at the register ( I think they're called Checkers), they're efficient. No time wasted with I'd say almost every checker I've come across. I think the only time it slows down for me is when I use self-service. I like the self service area, but let's face it, I don't have the skills as those who work the register and can take one look at the item as it's moving along and immediately know what to punch in. With practice, I'll get it down. Good location. Friendly staff. Well stocked store. Good deals throughout. Parking is very easy. Yeah, I think you'll like it. read more