Ralph's store number 121 actually did their fucking job and protected the rest of the customers from dil-holes. Easy parking makes this location I strongly recommend. Definitely come to this location. Doing a yelp 05 star what was your name Kristin needs a commendation for doing her job. Non-maskers had better think twice before barging into THIS store read more

|[ : / ]| Busy and chaotic parking lot, but also strange and passive aggressive vibes from the security guard (?) today 5/6/26 who came up to us to make assumptions about service animals and said a lot of things without actually getting to a point (and he wouldn't let us get any words in). We were polite and had to cut him off in the end because we had somewhere to be, but this interaction was unnecessary even though we were more than willing to provide anything they needed. |[ r o o m t o i m p r o v e ]| Please don't make assumptions about customers and talking down on them as if they don't know legalities/policy, it felt targeted and patronizing. The food and fruit selections are quite limited here, so prob won't be my first choice of location in the future unless drastic changes. read more

I got a little lost in the maze of an aisle setup they have here so I stopped by clerk in the middle of the store and asked for them to point me to where the soups/broth are "I don't know". No trying to figure it out, no help, just "no" I was confused at first but then I remembered that I'm in Van Nuys read more

I'm not going to get into details but bottom line of security guard at this grocery store pulled his sidearm and pointed it at my back when I was peacefully walking out of the store after being treated rudely by the same security guard and by the manager of the Ralphs this is the worst Ralph's grocery store in our area I live in the valley in a place called valley village and this particular house is just the worst Ralphs ever read more

Good luck trying to call this store! I had a problem with my pickup order and called maybe 10 times. Nobody ever picked up the phone. So frustrating!!!! read more

REVIEWING TO HELP OTHERS/AVOID the stress..- I had a birthday party scheduled for a Sunday and with so much going on and wanting to save some money, I decided to place an online Cake order at this location because it was a convenient pick up, well turns out even after getting email confirmation of receiving the order and another one later on accepting the order couple days before the pick up, I felt comfortable that this is going to work out and one less thing to stress about. Well well... Sunday pick up time comes and My uncle (in charge of pick up) calls me to tell me that they don't have any order, no cake, nothing and no explanation on their end either. We showed them the emails and Text we received confirming for this location and they couldn't give an explanation at all. We ran to Gelson's instead because they always have cakes available so we picked some fun Halloween cakes for my kiddos bday party but yup, I wouldn't trust this store at all for any catering orders, bakery or anything. :/ read more

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The store manager Sheryl (Yes the store manager ) apparently was in Avery bad mood as soon as my product arrived to the register she started to scan my stuff throwing my products around as if she were very angry, honestly why to get a job where you have to provide customer service unbelievable and unacceptable behavior and on top of that older lady, read more

They falsely accused a black woman of stealing. She had proof that she did not steal and they refused to apologize, did not issue her a refund, and called the Police on her and lied saying she is trespassing. You can't refuse a refund and refuse service. Everything was filmed with proof of how awful they are. The security guard can be seen and heard on video disrespecting the black customer also. read more

was coming in to grab fruit at 12:48 just to be told they can't let me in. They closed 15 mins before they actually closed which is at 1am. told the guy i just wanted fruit but had said i would let you but this other lady wanted in and she would of gotten mad at him since she was still there. Pretty lame of you guys to close early just so you can leave earlier. read more

No one to help you lines are very long no customer service at all . Homeless asking for money in front read more

Ralphs - Grocery Near Me - Van Nuys, California

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Very limited vegetable section compared to Jon's. But the primary difficulty aside from waiting line is never finding a shopping cart. Even when there are a bunch of shopping carts, they're very inaccessible. And if you go looking for one at the edge of the parking lot, they are frozen. Oh, and meat prices are better at Target. read more

Had an immediate need for first aid, but the entire aisle containing the first aid section was locked up. Staff refused to open it, saying that it's closed after 9pm. A notice online and in the aisle would be helpful. read more

Doesn't have most items you'd find at other Ralphs. This Ralphs is convenient but always a letdown. Shelves are missing items you'd find at a Fresh Fare, and the checkout lines are endlessly long. Quick stop? Maybe. Full shop? Forget it. read more

Everytime I am in the Valley, and visiting friends, I come to this Ralphs for food. I might not be coming here no more again when in the area. They have been lacking in food products you'd find at other locations. Lots of parking and it is somewhat if a spacious Ralphs. They need to hire more employees and baggers here to bag groceries. But all in all, they are lacking in management. read more

I just left there. Went to the deli to get some coleslaw. White guy at the deli licked his fingers and got a piece of cole slaw and chewed it as he walked over to get a lid for it using the finger he just licked. Poor food handling practices. I put the coleslaw next to the salsa in the frig. Gross!!! Didn't want his DNA on the lid of the food container. Gross!!! read more

Ralph's needs to monitor the warm food section!!! I purchased ready-made fried chicken and brought it home only to find that there were eaten bones inside and instead of 8 chicken pieces there were 6 in the box. That is just disgusting and uncalled for!!! Living in this nasty city, maybe all grocery stores should start covering up the ready-made food sections. Gross!!!! read more

I have never seen a business so aggressively hate its customers or its employees. I'm here within business hours and there are zero checkout lanes open. The only, and I'm using this term loosely, cashier is just calling out self-checkout stations that are open. To her credit, she helped bag my items, but she was being pulled in multiple directions because it is cruel and absurd to have one employee trying to attend to every customer checking out. Zero stars if I could. read more

Very few registers are ever open, including one of the two self checkout areas, which makes no sense. The first aid and personal care section is locked randomly as well, including one employee locking it at 9:45 am and telling another customer that they would have to wait 30 minutes. I come to Ralphs because it is close enough to where I live that I can walk, but if they aren't going to let me access the products that I need, I might as well drive somewhere that will. read more

I like shopping at Ralph's, they have really good selections of fresh fruits and veggies. Pricier than most groceries but have better and fresher selections so that's fair enough. I gave them 3 stars because of their digital coupons and buy 5 to get the discounts, it is so confusing especially for boomers like us so most of the time they charge you for the regular price and not the sale price which to me is unfair for us consumers who are not tech savvy. Please make your app easier and don't lead us to false advertising, thank you read more

Ralphs - Fresh produce, watch out for their prices tho - Grocery Near Me - Van Nuys, California

i'm always happy but today the deli service keeps laughing about us 3 different ladies we went ask about the chiken they keep saying 30 minutes 30 minutes 30 minutes and the chiken maybe was flying from another country i know is 5 dls special but was ppl waiting over one hour until we spoke with Liz the manager who apologize really nice but still she tell us to wait another 25 minutes plus the time of packing means another 45 minutes by hasta la vista better i'm start going to jhons for 3 dls more always on stock and they don't keep lies 30/60/90 minutes read more

Ralphs - chicken bar - Grocery Near Me - Van Nuys, California

Ralphs is Ralphs- nothing fancy but it doesn't need to be. Clean store, helpful employees, nice flower selection, self-checkout actually work, plenty of parking, it's open late, taco stand just outside- it's Van Nuys so don't start nothing won't be nothing! read more

When to Ralphs was going to buy kiwis had a digital cupon Erick supposed Manager Refused to give it to me Because it was misplaced on the wrong place i told him to ho look he still Refuse ! Will no Longer go Back Because he couldn't of walk over their and checked lazy guy ! read more

This Ralph's is a cool essential one for Van Nuys... they have good staff and stay pretty stocked on most things. Usually walk here as it's barely a mile from my house. I grab the "old lady cart" as they often get called... no shade... if anything respect... and wheel is around the store early in the AM on weekend. The produce stays fresh and the closeout items go fast, though they have so many to choose from for those meal prep days and meals throughout the next day or so. I do noticed a lot of their plant based frozen as well as non-frozen goods (Gardein, Morning Star, Tofurkey etc), and so on get shopped extremely hard which is great (people eating healthier), but can make it more difficult when you also need that item. I love that this Ralph's carries a ton of Beyond Meat products and occasionally has some better deals than other places on them and several products throughout the store so I hope they continue to carry and keep this up especially when other areas get low quickly. The bakery section is pretty small... but I avoid that Temptation Island at all cost. The frozen goods are all on the North side of the store (in the direction heading toward Rite Aid) with wide isles to avoid any backup with other grocery shopped foot traffic. The parking lot has a lot of room to maneuver in an out with wider spaces and an expansive opening to the main entrance. Mornings are probably the only best time to shop before 11:30 am... 8 to 10 am on the weekend is the magic out... easy in and out. Self check out is your best friend during all hours however I recommend it especially after noon. read more

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I came to this Ralph's on 8/11/24 to get 2 balloons and once i finished paying they said it was 24$ and asked if i wanted the receipt and i said no because why would i want the receipt for 2 balloons. So later on i checked on my bank account to see how much ive spent and it said that the cashier charged me 64.82$ and i came back to get my money back and they didn't wanna give it back didn't want to put in the credit card number or anything and the Asian manager was try to make it seem like I was stupid or something talking in a way that was really disrespectfu. I would never come back to this shitty Ralphs steal from their customers read more

Ralphs - The amount they took from me - Grocery Near Me - Van Nuys, California

The food is good quality as a rule, even a selection of organic produce. The service ranges from decent to horrible to non-existent. The ambience is fair to middling. I only go here when they have a good sale or two or I am in a hurry. They are very understaffed, some staff is rude. The nicer ones seem to have left. Deli staff is obnoxious, so I avoid it at all costs. All in all, the service used to be better. Not happy with changes. read more

Two checkout lanes max are open and only one self checkout area is ever open. Today the self checkout register was stuck on a screen as soon as I walked up so I had to call for an attendant. When she walked up to scan her badge to unlock the screen she immediately told me it's a weight sensor you need to move your items off. Mind you I didn't even start scanning my items yet so I told her no the machine is acting up. It locked the screen again and she was mad she had to come unlock it again. She argued with me the whole time so I did get a bit agitated lol. She then set my water on the floor which did remedy the issue but I told her why would I walk up and set my stuff on the dirty floor before I start scanning? I checkout here all the time and it doesn't usually malfunction like that. I finally got to scan my items and the machine locked up on me again as I tried to pay with my card lol so another attendant had to come unlock it for me and surprisingly they didn't give me any attitude. She probably was just having a bad day and I understand but this was definitely my worst experience here ever and I've lived in the area shopping here for almost ten years. Defending the self checkout machine that's going to take your job in 3-5 years instead of being nice to the customers whose money provides the revenue for you to even get hired is pretty funny though. read more

One of the managers here tried to steal my phone. Bald guy with a beard and white/blue stripped shirt. I even asked him if someone turned it in and he said no also said he couldn't check the cameras. Only found it bc I did find my iPhone and it played a loud sound, so he GOT CAUGHT. Shady shit. Stay away from here. read more

It's " SAD" that I among 4 other customers , we had to wait over 23 minutes for someone to open the restroom,I went up. To asked c.s. to open it for me ... nothing came from it ..but anyhow ......such LONG WAIT for the bathroom to be a disaster look at the pics I took..I don't understand the concept to have locked if it's going to look like this... What do you think.? read more

Ralphs - Grocery Near Me - Van Nuys, California

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Had such a great interaction with Jared, she works in the bakery and made the morning a little bit better. She took a boring looking cake and lit it up with sprinkles and a few happy birthday decorations. Simple yes but her attitude was great . Thanks again Jared for making this quick and easy for me . read more

Ralphs - a birthday cake with sprinkles - Grocery Near Me - Van Nuys, California

It's bad experience ever I had waiting for someone to open the restroom more than 15 mins and nobody showed up, after the lady showed up to open I found out the restroom like that if there's less than one star I'll give it to this store!! read more

Ralphs - Not clean! - Grocery Near Me - Van Nuys, California

Homeboy at the register, Abel, doesn't even acknowledge my existence. Why? Because he has an airpod in his ear, having a full-on phone conversation. The customers before me were checking their receipt and complained to him that he rang up diapers twice, his coworker tries to help and he asks what's wrong, my cashier says "I guess I rang the diapers twice" other employee says "no, you DID ring up the diapers twice"...at the same time the scale on his register isn't working and he's getting frustrated....still mumbling to the person he is talking to on the phone....he calls the manager..and the manager is going to reset the scale, cashier is in his own world and the manager asks him to pay attention on how to reset the scale. Anyway, being on your phone while cashiering is a terrible idea. Had he not been on his phone, he wouldn't have overcharged the customers in front of me and he could have gotten me out of there faster. Customer service just doesn't exist any more....I miss the "hello" The "thank yous" before and after shopping. read more

LINES LINES LINES LINES. Holy sh*t. 16 customers in front of me with only one single lane open. This store is worse than North Hollywood, and I thought that was impossible. read more

I am glad I didn't pay attention to the negative reviews here about this location. Cashier was attentive and friendy. No long lines. I was in and out quickly at noon on a Sunday. Other customers were nice, too. read more

They have what you need, except for cashiers. It's saturday morning Andrew there are TWO cashiers. Self checkout is not open. Come on, management, do you not realized saturday is the busiest day of the week? read more

Shame on you Ralph's! While shopping on Wednesday, 5/15 I was about to leave. All I needed was lotion. I went down the isle of the shampoos (can't remember the number) when I saw a woman bleeding all over the floor at the end of the lane. I asked if she was ok, and what he opens when she communicated one of the items that she reached for sliced her finger. Her hand would not stop bleeding. She kept bleeding all of the floor. Her infant daughter began to cry worried about her mother, ant the treatment she received from the staff was appalling. I advised the front counter of what had occurred. They first sent a female worker from the bakery. Then another Ralphs employee "Yomar" I think her name was gave her an already opened paper towel. They were rude, looked annoyed, didn't offer a first aid kit. Did not sanitized their hands. Began to clean her with alcohol while she twisted in pain. Only filed an incident report after I requested it. And just treated her like a second hand citizens. I'm pretty sure if that had been Oprah Winfrey, Ellen De Generous or Tony Robbins all involved would have treated her different. It was so disappointing to witness. And now apparently the representatives want to give her a "gift card". I am waiting for you Ralph's do do eight by this lady! And if there are any attorneys reading this please private message me. Have her contact I formation. Once again! Shame on you Ralph's and shame and your employees (Except for Frank the front store manager) Besides the fact the your employees need to be better trained, it does not take training to be empathetic or kind which all failed at! read more

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Worst customer service ever !!!!! You guys need to be closed . Hispanic lady on the flower desk was an absolute nightmare !!! Very disrespectful , rude , and 0 skills. You need to get fired asap !!!! Never coming back there unless shes gone !!!! Very unprofessional !!! read more

There's a very rude employee at this location. Everyone is nice except him. He has issues with Hispanics and treats them with disrespect. His name is Gary he is usually at the self check out. read more

Overcrowded aisles, not much wiggle room around other customers. Parking lot is littered. In town for a vacation and placed an order for pickup at this Ralphs location. Pickup was on time, and properly bagged. Prices are typical of California...high priced and you are charged for bags and recycling items. read more

Staffing friendly, store is clean, variety of items to choose from, price is somewhat reasonable.

I had the worst experience this morning at this ralphs When I got ready to pay I found my wallet was not in my purse so I let the self check out attendant know that I did not have my wallet and I would be right back. When I came back no one could be located and my items were gone when I inquired at the managers booth she pointed to the person responsible and everyone looked puzzled and so I said you don't want my business and left. The worst customer service from Management ever! read more