Highly recommend. We had new equipment installed. Technician was knowledgeable and friendly…read more Arrived on time and completed the job in a timely manner.

They did a marvelous job - great attention to detail and to our preferences. They were here on…read moretime, worked tirelessly and didn't leave until we were comfortable with how the equipment was installed and knew how to operate it easily. Thank you

Yesterday, May 20, Our electricity was turned off so PG@E could replace some poles. Peak wifi…read morenoted this and tried to contact us to check if they could help. Of course, with NO electricity, they could not. When power was back on we emailed back what had happened. They then thanked me for the feedback. That has been true of all their services. We love them.

Keanu and another gentlemen came to do a new install of internet in a remote area in Arroyo Grande…read more My internet is the speed of light and I am so thrilled with the service!!!!! They are not satelitte based so they can offer fast speeds! The techs are just fabulous and so knowledge. Best of all the sincerity they exude, you can tell they are not trying to BS upsell you on every breath you take. Great company and I am very impressed with their business model whereby customer service is inclusive. Way to go Peak Wifi, super impressed and you have a loyal customer here! ;) ALSO the first class trucks with wraps are A+ and just beautiful.

Customer services is horrible u must wait for 30 minutes to drop old equipment no separate customer…read moreservice for new products and the found not one but 2 phones on my account i dont have WTH

So I relish completing this second review. No I haven't worked with spectrum in the recent past,…read morebut I have gotten Internet service from another company which I will not mention. I was paying $180 with spectrum a few years ago to get what I'm now getting for $60. That is a 300% decrease in how much Internet and online service costs right now. I'm not sure exactly how spectrum is continuing to stay in business because their business model was one of constantly jacking up their prices. I am currently paying $60 and that price hasn't gone up for four years not even a dollar. I remember standing in front of the cashier at spectrum telling her that I wanted to discontinue my service and before I did that, I asked you if there was anyway they could reduce the cost of what I was being charged. She laughed.. What kind of week of this time I had better service better download speed and my costs and decreased by 300% wow. I know I would like to curse, but it's inappropriate in this setting.

Wilson Creek is the best internet service I have had in the past 30 years living in multiple…read morestates. The service is number one at returning calls and providing help. The owner returned my call for a repair within two hours on a Sunday afternoon, scheduled the repair the next day. Compared to Spectrum or ATT customers complaining about there service being down, I have never had a problem.

Hands down the absolute best internet provide on the central coast. Never have outages and always…read morereliable speeds. Everyone that works for them is professional and extremely nice. They definitely care about their customers. We're so thankful we found them! I highly highly recommend this company

After calling and canceling my account with TCSN TWO DAYS AGO, they had the nerve to charge my…read morecredit card for March--I canceled on February 2, and they told me the would not refund payment for February because I needed to give them 30-day notice to cancel my account...and my service is broken down for about the TENTH TIME IN THE LAST TWELVE MONTHS. They refused to credit me for February, even though my service wasn't working AND THE TECHNICIAN NEVER SHOWED UP. Notice they have not received a good review in over a year! If you use this service, you can expect to be charged two months before your service, like being charged on February 5 for March service, even if you have canceled the account. Don't expect a response if you have a problem, I was told two days ago that the owner was going to call me. The woman who answers the phone just tells you "I just answer the phone," so don't expect help from her. I will also be contacting the Better Business Bureau and file a suit with Small Claims Court if I do not get satisfaction by Monday, February 8, 2021.

We were longtime TCSN customers. My folks used them all the way back in the late 90's. When I moved…read moreback to the area 5 years ago, I was happy to see that they were still in business (and pretty much my only internet option, besides expensive satellite internet providers). What a total mess this turned into. The place is disorganized and a total joke. Their business hours are hit and miss. Their billing and A/R is so disorganized I have no idea how they stay in business. Our internet was shut off TWICE for lack of payment, however I had PAGES of email communication with them literally begging them to charge my credit card on file (and when I pointed this fact out to Mike (?) over the phone, his smug attitude quickly diminished). I've never seen a business run this way. Long story short, we switched to Ranch. Best decision ever.

Have been a customer for four years or more. When ever I…read moreneed technical help or advice they are available to answer my questions. They also have a decent military and, veterans discount. The billing department also offers help and good customer service. Also, their equipment and installers are very patient and are able to offer good suggestions.

I have been a customer for over 5 years. Living in a rural area, reliable internet used to be hard…read moreto come by, so I was glad to find Unwired at first. I even have one of their relay towers within 500 feet of my home, and in the beginning the service was decent. Over time, however, the connection slowed significantly. When I called customer service, they upgraded me at no extra cost, but only after I asked. I found it frustrating that they don't automatically extend available upgrades to loyal customers. Their policy seemed to be that you have to complain or ask before they offer improvements--even if your service is struggling. That didn't make sense to me from a customer service standpoint. In the past year, the issues have gotten worse. Video meetings often cut out or force me to turn off my camera because of poor connection speed. I've spent countless hours troubleshooting and calling customer support, but nothing has resolved the problem. I finally tested a new internet option and was shocked at the difference: four times the speed at half the cost. When I called to cancel Unwired, they didn't even try to keep me as a customer--they simply admitted their product wasn't the best available and let me go. My advice: Before signing up with Unwired, research other options. It doesn't take long to find better internet service at a much better price.

Awesome, consistent service for YEARS from this company! Thank you, Jeff Buckingham for paying…read moreattention to our law firm's network and for calling me on Sunday to warn me that our fiber was down so that we could have a shot at repairing it well before our week started. As a result, we were able to get it back up on Sunday and no one at our firm was the wiser. I would definitely recommend your service to anyone that asks and please feel free to use our firm and me as a reference. Z Naccasha

I have worked with many network/co-location companies, large and small, none compare!…read more Digital West Networks provides impeccable service. I never have to worry about the details, Tim and his team provide exceptional expert skills to address any opportunities that arise. I recommend Digital West Networks for all companies who require high quality customer service, from tiny start-ups to well established companies. In the past 7 years, I have transitioned the server infrastructure of 3 companies to Digital West Networks and would do another if the opportunity presents itself.

I have had every satellite service in our area. They are all the same and all have data limits that…read moreare expensive and run out in a few days of the new billing cycle. It's been almost 12 years and I finally have internet worth paying for. I felt hopeless with no other options until I heard of the WiFi services. After contacting all the WiFi services I had heard of I was still feeling hopeless. The only way to get service to my home would cost a ton of money up front. I mean $1000 plus just to get signal. I was referred by a friend to Surfnet. A company I had never called because I didn't know they existed. Sure enough they could get clear line of sight to their towers and now I have an amazing internet service and it was $179 for the install and equipment I needed. And $79 a month for service. I can stream and all that with no worries. Thank you Surfnet. Installation looks clean and neat and the guys were polite and friendly. No more big satellite dish that cost way to much and really just sucked. My kids can game. We can stream movies. And we don't have to monitor every thing we do because we have unlimited data.

I'd give 0 stars if I could. Surfnet Internet- avoid them like the plague…read more Completely dissatisfied with surfnet internet. The worst customer service I have ever dealt with, and the second worst (after Hughes net) internet service provider for areas outside of cable service (spectrum). If you want reliable fast internet service for rural and semi-rural areas, try starlink or ranch wifi instead. Surfnet is horrible! And dishonest! After years of poor service and frequent service interruptions, I made the switch to starlink as soon as it was available. I've been trying to get an accurate final bill from Surfnet for over three months, with no luck. They just keep trying to bill me for $529 literally every two days (at 12:01 am) when all I owe is $140. I am not getting a correct final bill or even a call back or email despite dozens of attempts. It's beyond the pale. Run, don't walk away from them. It's only a matter of time before they fold and go bankrupt.

How many ways can I say how much I hate charter? From their disgusting price games, to their…read moredishonest promotions, they take advantage of customers who have no other options. I was a customer for 25 years of uninterrupted service when my Autopay got disconnected by accident. By the time I figured it out, they had disconnected us. I called to restart, but because I hadn't been away from their service for 31 days, they refuse to give me the rate anyone else pays when they restart services. Instead of $89.99, which is already a rip off for 100mbps service, they said it would be $129.99 per month and I would not be eligible for any promotions unless I wait 31 days. Then I would be considered a "new customer". So let me get this right. A customer who paid on time for 25 years is forced to pay the highest rate possible, while only new customers get a deal. This is what happens when monopoly corporations take over a market. Since there are no other options in SLO, we are stuck with the worst service and business practices ever. This is not how normal businesses do business, but because they have bought their way into a market, with no competition, they can be as dishonest as they want to be. Just wait. The day is coming where there will be internet service at a good price everywhere. When that happens, we will remember the charter name and never again buy from them. Ever.

The new location 481 Madonna rd ! Does not have a outside drop box! I work with the elderly who…read morealways pay their bills on time. This company only gives you a week to mail or drop off you're check and now since they moved has no drop off box. The whole point of a drop of box is for after hours and drive by if your handicap. Discrimination! I had to go inside where they have a huge computer type drop off box that you have to follow several steps to insert your payment! It did not work! Their new location is fancy and comes at the same time that they raised prices with out a good reason! They did tell me that their is a 10 day grace period on paying their bills which has not made my elderly clients feel any better at their lack of ha bing a drop box or setting up their billing cycle (mail it earlier) to accommodate those that wish to pay by mail! That is a form of discrimination!