do not take a GMC vehicle here -- although no one knew how to fix my problem, they charged me EIGHTY DOLLARS to watch Bubba scratch his head will be purchasing a Honda or Toyota in the future! read more

Randy Marion Buick GMC Truck - GMC "Certified Service" - Car Dealers Near Me - Huntersville, North Carolina

After my experience here I would not recommend. From driving for two hours to get a car they were supposed to have for us and then finding out it was sold right when we got there. We did finally end up getting another car and we paid it off early. I then had to call and email over and over about the gap insurance refund that was sent to the dealership and not to me. read more

My experience with Randy Marion GMC in Charlotte, NC has been absolutely unacceptable and terrifying. I was pre-approved through my personal bank and had a recorded phone call where the dealership clearly agreed to follow my bank's loan payout terms. We even signed a sales agreement confirming the deal -- everything seemed legitimate and complete. Then, after the purchase, the dealership tried to change the terms and refused to honor what was agreed to. Things escalated quickly when the sales manager started sending me threatening messages while I was out of town attending a funeral. He then reported the vehicle as stolen, even though I have proof of purchase, the signed agreement, and the recorded call where the salesperson confirmed the payout instructions. To make matters worse, the same manager sent me an inappropriate text message at 8:30 PM, following up on his earlier threats. Because of their actions, I am now afraid to even drive the car, fearful that I could be pulled over or have my life put at risk over a vehicle that I legally purchased and have full documentation for. This has been one of the most stressful and frightening experiences I've ever had with any business. I strongly urge others to avoid this dealership and protect themselves by keeping every document and recording every call. No one should have to feel unsafe or threatened after buying a car. read more

I had a brake failure on my 2014 GMC Seirra, so I called the Service Department to arrange to have my truck dropped off and schedule service. My call was answered by an attendant that informed me she was AI generated. If I was just scheduling an appointment, the attendant appeared fairly competent. However, I had a question about arranging the delivery of my truck that I would not be there for. This is where the AI Bot failed miserably, it took me multiple attempts to finally reach a person - when I did speak to someone, they were generally helpful. A day later, I receive a text message that I needed a $3400 replacement of all for calibers and some break lines - no call to explain. When I questioned the bill, this is a fairly simple job on a 2014 truck, it turns out the Labor Rate for this job was going to be $200 per hour - WHAT! I expressed my frustration Labor Rate and indicated I would be arranging for my truck to be picked up and taken to a local garage. At no point in time did the Service Manager or anyone else reach out to me to see how they might rectify the situation. I am fortunate, I own multiple cars and one is another GMC vehicle - I WILL NEVER BE BACK AND I WILL TELL EVERYONE I CAN! read more

Worst dealership you could possible step foot in. Prices are thousands above competitors. Trade in values are thousands below the next GMC dealership. Services techs have zero clue what they are doing. If you have a new vehicle do not let them touch it. They do not respect your vehicle when it's under their care. Service techs don't do their job properly. Don't waste your time. read more

Randy Marion GMC Buick in Huntersville, NC now has the distinction of being the worst business I've ever tried to deal with in my 51 years. The finance manager that was on duty there literally ran to the door as I was leaving to berate my character because I decided I didn't like their deal.... Eventually we were yelling and cursing at each other.... WTH.... It was one of the most unreal experiences of my life.... There was no need for you to leave your desk if you were just triyng to start a fight. You are supposed to be a professional. Learn how to control yourself. 1 out of 10 do not recommend. read more

Took Enclave in for inspection and was told front brakes needed replaced for $950. Called a very reputable mechanic in the area and was told replacement would $450. When we took repair bill back to RM Buick to get inspection finalized they then said radiator was leaking and they refused to look into it. Said "take it to your other shop". Every time we visit here they are severely over priced and rude as heck. Avoid at all costs. read more

Our sales person was Mason Caldwell, an extremely knowledgeable and well spoken young man. We wound up purchasing a 2020, Buick Enclave and trading in my wife's Buick. The negotiations were fair from both sides...I believe both parties were satisfied with the final price and the financing also went smoothly. Once we agreed on the price, Mason introduced us to a business manager named Jerrae Gordon. Mr Gordon is equally exceptional at his job, handling the different options facing customers that want to finance part of their transaction. His desk top was a huge digital spread sheet showing the different options for financing and ultimately, the contract that we would be signing. Since the contract was on his desk top, it was easy for everyone to read and signing was done with a finger signature. Pretty darn cool. Buying a car from these folks is about as enjoyable as you might hope. Certainly was eye-opening to me. I look forward to trading in my car next time and getting a Randy Marion Buick. We highly recommend Randy Marion Buick read more

My initial experience with customer service was very positive--responses to my inquiries were prompt, and I received consistent communication throughout the purchasing process. However, upon returning home with the vehicle, I discovered that the sunroof glass was cracked. I immediately contacted the salesperson, who informed me that he had spoken with his manager and that they had agreed to assist with the cost of the repair. I was told a reimbursement check would be mailed to me. It has now been approximately two months, and I have yet to receive the check. Despite multiple follow-up calls on my part, the issue remains unresolved, and I feel as though I am being given the runaround. I would appreciate a resolution to this matter as soon as possible. read more

The service experience leaves a lot to be desired. No car wash, grease on my door handle(white interior). When you pick up your car you sign, they hand you the keys and point to your car that could be one of 25 different places. I can't believe dealerships still operate like this lol. read more

Randy Marion had my Cadillac that was under warranty for 90 days and not giving me any information back on a warranty job that I ended up having to pay to get out of the service department. It's the worst experience of my life with any company ever. I highly recommend to never ever ever buy a Cadillac from Randy Marion ever. I was supposed to talk to the head of warranty work and she never called me ever. I was supposed to talk to the head of the service department and was on the line with Cadillac and she never came to the phone. All they did was hide and never did right by the customer. Beware beware beware. Stay far away from Randy Marion!!!! read more

not only was buying the car a horrible experience with this dealership in 2022, I am trying to see the car now and can not because they screwed up with my title and registration and put a complete stranger who I do not know on the title to my wifes car, now this dealership claims they missed a digit on my driver's license number which is why I am not on it and a stranger is with my wife as the owner and stranger as co owner. they claim to be working on it but magically everyone who needs to be involved to fix it has days off. complete joke I wouldn't recommend buying anything from this place. general manager doesn't answer phone calls either read more

I am located in Huntersville, NC. My location shows as GA for some reason. I am also only giving one star because there is nothing lower. I normally do not provide any negative reviews as everyone's experience can be subjective to their own interpretation. However, in this case, not only is the review based only on facts but I see other reviews with the same comments and the salesperson challenged me to find any negative reviews which is what lead me here. I was shopping for a vehicle with my daughter and we were prepared to make a deal and leave with the used vehicle until we were hit with the surprise added fees. FACTS: The vehicle was listed at approximately $23,495.00. During the test drive when asking about pricing, the salesperson reminded me that they are known as the King of Deals. During the purchase agreement, I was presented with paperwork that stated approximately $2,200.00 would be added to the purchase price for service work that needed done to make the vehicle sellable. I was also told the vehicle that has been on the lot for overt 120 days was already at the lowest price even though it was the salesperson who reminded me they are the king of deals. Another approximately $880.00 was added for paint and interior protection. Another $895 or $995 was added for administrative fees. I was also told that all of this is mentioned in the fine print on the website and I verified that this is true but the website does not give any explanation as to what the terms mean and what the pricing for the add-ons will be. The total charges added $4,000 to the price of the vehicle. While my opinion regarding an $895 or $995 administrative fee is high, it is what it is and would not place a review based on them charging a fee. I would review that my opinion is that its high but that seems acceptable practice in NC for vehicle sales. My opinion is that it is a terrible and unethical business practice to charge for repairs and enhancements that they did to make the vehicle sellable. If a $23,495 vehicle has $2,200.00 in service work then the price should be listed at $25,695.00. If you are not clear as to why they are doing this, it is so they can get the SEO of showing a vehicle at a cheaper price than other dealers to get you to visit them in the first place. It worked! I probably would not have gone to this place first if the price was $2,200 higher but at least I would have remained a potential customer. Now, at this point, I would never consider purchasing a vehicle from any Randy Marion dealership. Again, this is just my experience and highlighting their business practice so in addition to my review, if you are considering a vehicle from there, ask them the following questions.... 1. Is the price firm or are you open to negotiation? 2. What are the added fees for the service work for the vehicle. 3. What if I don't want $880 in paint and interior protection? 4. How much is the administrative fee at time of purchase? read more

If your from out of town, don't plan on any follow-up after the sale. Purchased Sierra 1500 in March. Had all of the overpriced add ons and the "market adjustment" price tacked on. Truck was delivered without Navigation SD card. Rather than grab one from another vehicle, Salesman(Joe Mylott) and Sales Manager (William) said they would order one and send to me. That was in March, its now July. Joe is gone(quit or fired), no response to e-mails and William won't return a call. Still no SD card. Looks like I'm not alone in poor customer service read more

Kenny, thank you for servicing my wife's Yukon AT4 again! Sorry about the short notice this time. You guys always do an amazing job!

This is my 2nd car purchased from Randy Marion.Jennifer my sales rep was so awesome and sweet.I got the 2024 Buick Envista (Blue).Although I had to wait a week title car to arrive.Jennifer kept me updated the whole way through.I love my car.And I appreciate the Great Customer Service Experience. read more

Randy Marion Buick GMC Truck - Great Vehicle - Car Dealers Near Me - Huntersville, North Carolina

I bought a Lexus ls 460 around April and for the next few weeks the engine light came on and later to find it my transmission was bad and I bought from this dealership never buy from them ever they wanted me to pay 10,000 to fix the transmission they are some clowns never ever buy from Thai company read more

The team was very responsive and attentive while following through entire process. Highly recommend'

I bought a vehicle from Randy Marion in Huntersville, NC (2) two years ago. On the bill of sale was this line item "to Ally for STANDARD ELITE NEW at a cost of $4864.00". I got the vehicle home then and called back to see what that line item was. I was given an explanation that made no sense. I let it go. I called ALLY Financial today to inquire with them. The lady on the phone said "we just buy contracts, we don't write them up", she then instructed me to call the dealership. I called the dealership to be put on hold and eventually hung up on. I did that deal with the dealership, I will never do another one. Be careful is all I can say. read more

I would not recommend for service for multiple reasons. Super overpriced on services and options. You pay an arm and a leg (expected at a dealer) and then they spring a 3% credit card fee on you. Also don't even give a complimentary car wash. Crazy. Can't recommend. read more

Damion is the worse. I called up there on 7th of September for a silver 2022 charger sxt with 9 thousand miles on it, (now that I think about it yall probably didn't even have the damn car on the lott) Damion the genaral manger talked to me on the phone on the 7th and said come to the dealership the next day the 8th @ 2:30 to look at the car. I arrive at the dealership @ 2:30 another associate goes inside to get Damion for me, I never see Damion STILL DONT EVEN KNOW WHAT HE LOOKS LIKE. He sends the other associate back out to me to tell me it's been sold...Damion you could've at least been man enough to step out your office and to tell me "sorry for the inconvenience"...don't waste your time here. They have traps (fake cars that aren't on the lott, for a good deal to get you to come down there),YOU HAVE BEEN WARNED. SHAME ON YOU DAMION TRYNA PLAY NICE GUY ON THE PHONE BUT COULDNT EVEN TELL ME TO MY FACE YOU SOLD THE CAR, I called up there the 7th you told me come the next day the 8th at 2:30, you could've at least called and told me you sold the freakin car instead of having me drive 30 minutes to you just to be told that by some low level employee. read more

I don't normally take time to leave reviews. I want to say my experience at Randy Marion was the least painful a car buying experience has ever been. I had recently had surgery and was using a cane. Our sales guy Justin would make sure I had my cane as soon as I opened the door after test drives. I also left a pair of Ray Bans in my trade in. Justin found them and called me to tell me he had put them aside so I could get them. I have traded in cars before where any personal items left in the vehicle became property of the dealership. Overall great experience and highly recommend. read more

Randy Marion Buick GMC Truck - 2018 Tacoma TRD Sport - Car Dealers Near Me - Huntersville, North Carolina

I was informed my daughters car needed all new tires, a timing belt and a laundry list of other items. I replaced two of the tires less than 3 months ago and when it was checked by two other mechanics the timing belt also did not need to be replaced. One of the mechanics even sent me a photo to prove it. The only tire issue she had was a screw in one of them that just needed a patch. The correct repairs were only a quarter of what was quoted to us. I can't believe how blatantly they made up repairs needed repairs! read more

WARNING*** DO NOT BUY FROM THESE CLOWNS*** They are the most unprofessional automotive sales team I've ever encountered. They lie and are not a company of integrity. I'm buying 80k Denali brand new and Brittany the joke of a saleswoman up sold 5k worth of BELLS AND WHISTLES WITH A PROMISE OF DELIVERYON TUESDAY. It's now Wednesday and they still haven't delivered it and act lost on the phone. I highly recommend going anywhere else than these people. read more

I received a lowball offer on my trade in. I was told that this was because my mileage had been incorrectly entered on Carfax and that it would take the dealership quite some time to get this changed and this was going to be a hassle for them. I also was told that a tire pressure sensor needed to be fixed as well. I decided to take the offer with all this in mind. I sold the car to them on a Saturday, I got on Carfax the following day and the mileage was already fixed. It showed the correct mileage and the dealership had done an oil change. No reporting that a tire sensor had been changed out or fixed. I contacted the dealership and told them I was misled and what were they willing to do to make this right. The manager sent me a text saying I would hear from them soon on how they were going to resolve it. My salesperson Bianca, then contacted me with a text saying that I was not misled because it usually takes a long time for Carfax to update any information. Meanwhile, my car is already for sale on their lot for $5788 more dollars than what they offered me. Do not use this dealership! read more

I tried to purchase a truck at Randy Marion GMC in Huntersville. They negotiated with me on a vehicle I found out they never had. They sent me A window sticker without the vin and their name on it. We negotiated all day over the phone on a Saturday then went in on Memorial day to finalize the deal. The first lie they told me was this. When I arrived on Monday he told me A customer was looking at it and I had to wait until they were done. When I waited they came and said that wasnt the case but a sales manager took it home Saturday night and they couldnt contact him so I left. I called the next day to see if he brought it back, he told me no because this manager was at the level where he could bring it back at any time. Later he called me and said the truck was bought sight unseen and tried to sell me another truck with less options, this is the bait and switch method! I called the sales manager who never called me back. I eventually found a truck in Asheville with the same exact window sticker! I called them and the truck was there. I drove to Asheville that weekend and bought the truck for $4000 less than the price I had negotiated with Randy Marion. Unbelievable. BEWARE of Randy Marion. read more

Only giving a one star because it will not go lower. Be very careful dealing with these people. I buy 4/5 new vehicles a year at work. I went with my son to look at a used vehicle and had the worst experience in shopping in my life. First they tried to add over 4000.00 to the advertised price. Which the add did say in fine print "price + extra for fixing the car " ? Then when I called them out, they tried every high pressure tactic I have ever seen. This is the type of place that gives used car people bad names. Then he actually tried to get physical and acted like he want to fight about it. read more

Friendly Customer Service is not in their Vocabulary My wife traded in her Lexus almost exactly two years ago and bought a Buick Encore from Randy Marion Buick GMC. So far no problems until today. She does have an interesting sense of humor and decor. The other day, she saw another Lexus with fake eyelashes and thought it was cute so she ordered a set for her Buick. She's getting ready to drive to Pittsburgh to see her grandchildren and On Star was indicating low tire pressure so she made an appointment with Randy Marion to have this check out among other things and inquired as to if they would install this decoration. Initially they said no but after talking with Chris, they said bring it on down around 2pm. She arrived around 2:10 and was told Chris had gone to lunch. They took care of the problem with the tires immediately but then she sat there for 45 minutes with no one to help. Finally she stopped someone to ask and he snapped back in a rude and abrasive manner, that he was talking to another customer. To which my wife said, I did not see another lady and there is a reason I'm wearing two hearing aids. If you were talking to some else I could not hear you. After all I'm 71 years old, I don't even know how to open the hood and all I want is someone to help add this decoration. Another 30 minutes and still no help so she picked up her decorations at the service desk and left after almost 2 hours. Granted the decorations are a bit of an unusual request but it's only double sided tape and would take less than 5 minutes to install. They pamper you when you're a potential customer but ignore you later. Would not recommend based on the rude treatment and lack of attention. read more

If I could do 0 stars I would! If you buy here hope nothing ever happens to your BRAND NEW CAR 2021! We didn't have the car for 24 hours and it stated acting up. They will do nothing about it but say I am sorry! Thanks for not being willing to help us. NEVER RECOMMENDING THIS PLACE! Keep up the good work! UPDATE: They gave us a call and worked out a great deal with us. Thanks for working with us and trying to understand us. read more

Was ready to close a sale and the salesman wouldn't sell me a car without a $880 aftermarket product. Lost sale for over 60k over a overpriced protection. Feel like I'm being pushed for scotch guard like the furniture salesman. Decided to share my experience on Yelp and imagine my surprise when I see other poor experiences with others. read more

We went up to North Carolina for a visit and came back with a new truck! Steve Rogers helped us pick out a new vehicle. He was very helpful and made the process very smooth. My husband is so excited about the new ride. read more

I've just completed the best car purchase in my life. Tyler Hensley, Will Brown, and Damon Martin made it an extremely easy process to buy my Sierra 1500. In and out in 2 hours. Easy negotiation and straight forward financing. It's nice to be treated like an adult in the car buying business. These folks did an awesome job. read more

Great experience working with Steve Rodgers finding my new Sierra 1500. Steve sat and looked with me at multiple options until we found the perfect one. Highly recommend working with Steve for your next purchase! read more

We purchased a vehicle almost 3 weeks ago, our salesman was great but trying to get them to call back after they have you locked in is a joke. me and my husband both have left messages after messages about what we are suppose to do with transferring our tags and they won't call back. I will never purchase from here again at this rate. read more

I bought a vehicle from this place and was helped by Steve Rodgers the salesman. This place is professional, and honestly doesn't have the bad "dealership" vibe as other dealerships. They made me feel right at home and made the purchase of my new vehicle painless and easy! If you're looking to buy new or certified used vehicle then this is the place to go! Also ask for Steve Rodgers because he is the most knowledgeable and friendly salesman to work with!!!! read more

Seriously... We leased a 2019 GMC sierra from here in March 2019. The lease was up July 1, 2022. We had previously leased a Toyota from Flow that was up in March of this year. We simply sent in the payment and received the title. Very simple... However when we went to go pay off our GMC Sierra, they informed me we had to actually go into the dealership in order to pay it off. We called to schedule a pay off to purchase my vehicle. When we got there they had not told us that they needed to inspect the vehicle... Why in the world did they need to inspect the vehicle when it had been in my possession for three years, not to mention the fact I was Purchasing the vehicle out right. No financing, just writing a check. We had driven there in the Toyota as in these times gas is at a premium (Go Brandon). We had to reschedule for the next morning. When we rescheduled I explained to him that July 1 was an extremely busy day for us... We would need to be in there and out of there extremely quickly. I told him we would be there at 9 AM on the first. He assured me it would be quick. We were in the parking lot at 9:00 a.m. It was not quick! Number one, our salesman that we had spoken to the day before was not there that day, he was off on the first. So they gave us to a nice man named Reggie. Reggie had no idea what was going on. He literally had to start from the beginning. It still took almost 2 hours to have this car inspected and all the paperwork done. Then, we went into see Steve... He apparently is the finance manager... As we noticed as we were going through signing all the paperwork there was the warranty and another fee on there that totaled real close to $1000. I explained that that was not going to be on our paperwork. He then informed me if I had not rushed Reggie it wouldn't of been. As he explained these items automatically pop up and if the salesman does not take them out they are just there. Thus, I believe a lot of people end up paying for services they otherwise would not elect to purchase. I absolutely do not recommend this dealership to anyone. read more

FIND SOMEONE ELSE I found Randy Marion GMC through the GMC website while searching for a 2021 Sierra 2500. The salesman informed me that they had several 2022 2500HDs in transit. This search first started at the end of July, and he told me he was unsure I could even reserve one with a deposit as I was out of state and they wanted to make sure all of the deals occurred before the end of the month (odd). They finally allowed me to put down a non-refundable deposit in early August for a truck. At that point I had not seen a buyer's order other than what was shown online as the MSRP of the truck. Once my deposit was received, the communication began to suffer. I was having to reach out to the dealer to get updates on the delivery of the truck. I received several different dates for delivery, and found they had no idea if the truck was in Flint, Michigan or Dixiana, South Carolina. Come to find out, the truck had been sitting in South Carolina for over a week before they picked it up. I finally received a buyer's order that had several dealer installed options, with one being Resistall. I noticed this right before I was going to commit the full amount on the truck, and after discussing with Steve Vann (sales manager), he informed me he wouldn't re-negotiate our deal. He was happy to try and sell the truck to someone else if I wasn't happy with the deal we agreed to. Keep in mind they still had yet to pick up the truck and install this option. I also wasn't aware of what Resistall was prior to receiving the buyer's order, which occurred AFTER they happily took a non-refundable deposit. Make sure you understand that their stance is that every car coming out of their dealership is required to have Resistall installed, and they will shove it down your throat if you weren't aware of what it was. I have bought several cars over the years - this was the poorest transaction I've had and wouldn't recommend dealing with Randy Marion for your car buying needs. read more

I was greeted very friendly and help was provided quickly. I met Sumner who asked how could he help and we toured the lot of cars I was interested in buying. There was no pressure, just assistance and answers to questions. I'd recommend anyone looking to take the time to review their options at this dealership and ask for Sumner. You won't be disappointed. read more

i recently purchased a gmc sierra truck that replaced my ram 1500 . i am sitting in the waiting room while my gmc is getting serviced which includes oil change and tire rotation and three recalls. i guess i am comparing the waiting area of this dealership to the lake norman Chrysler dodge dealership which is A+. this one is a C- thank goodness it has a fancy coffee machine. i have been here around 50 minutes so far. i did not buy my vehicle here so i do not know how the sales end works but the service waiting area is basic. i have been here for almost 4 hours . if i would have know this i would have gotten a ride to work . a wasted day read more

I leased my car here back in May. Justin helped me. He was patient enough to deal with my indecisiveness. I love my GMC Terrain. He found me exactly what I wanted at a price I couldn't say no to read more