It's time for our first oil change. Hubby called this morning and got an appointment for the same day. Now we are sitting here waiting on it. They have completed an inspection and sent us a text. We asked if we could get it washed and Autumn said "Most definitely." They are so nice and professional here. This is the stellar way of giving great customer service. We are so glad we bought our car here because we have never experienced this type of service since buying cars. Great experience!!! read more

If I could give this dealership a negative, I absolutely would. I would not recommend this dealership based on my experience. Purchased a vehicle from them in December 12, 2025, test drove the vehicle all appeared to be well. Did the necessary paperwork got the vehicle home, had my wife climb into to drive it, and the drivers seat grinds as she moves it. The seat only moves partially we figured out will not move fully either way. Contacted the salesman(Josh) on December 13, 2025 to inform him of the issue, he says that he contacted his Manager and said for us to check make sure there wasn't an obstruction, I checked and no obstruction observed. The manager instructed us to bring the vehicle in on the 15 of December to have the service dept diagnose it. Once the diagnosis was completed by the service dept, I was informed the whole seat assembly was faulty and needed to be replaced. The manager informed me on 15 December 2025 that the order was placed, however the assembly was on backorder and would be several months before it arrived. I contacted the salesman again on the 10 of February he stated that there had been no update. I returned to dealership several weeks later, to which, I got the same response, no update yet. After the paperwork was signed, the dealership failed to honor what they told me. Now here we are 21 July 2026, and the service manager just informed me that, the seat was never ordered and he was specifically told not to order it by both the general manager and sales manager because it wasn't approved. Instead of taking responsibility or making things right, I was given excuses and the run around. A vehicle is one of the biggest purchases most people make and trust is essential. Unfortunately, I feel like I was what I needed to hear to make me go away. That's not how an honest business should operate. My advice to anyone considering purchasing from them is simple: do not rely on verbal promises. I expect honesty, transparency and integrity, Instead, I left feeling misled, and disappointed. A dealerships reputation is built on trust, and that was broken here. So they would not be conducting themselves professionally by honoring their word. I won't be returning and definitely won't be recommending, them to anyone looking for a dealership that values its customers after the sale. read more

Transmission issues with our Tiguan and had to drop it at service. When I say Olga, our service represent, was great I feel like I'm underselling it. She was so polite and helpful. Clearly stating our options, working to get discounted parts, keeping us informed, and just being friendly and pleasant to work with. I've NEVER had a better dealership service experience. That said, decided not to mess with the repairs and buy a new car. Paulo was patient with me and didn't mind that the test drive to my wife's office took the better part of an hour round trip (though I bet he had to have thought he was being abducted at one point). My wife, generally sweet and mild mannered, turned into a deal making wolverine! Again, Paulo and the finance staff were patient and helped her get to a comfortable deal. Awesome service department and sales staff!!! TLDR: Never thought I'd give a dealership 5-stars but here we are. read more

Keffer Volkswagen - Salesperson Paulo, my wife and her new car. - Car Dealers Near Me - Huntersville, North Carolina

Went here for an oil change. Do not do it. I had a scheduled appointment at 845am and left at 1045am. The service provider Autumn kept telling me 20mins and by then 50mins went by and no updates not nothing. The amount of time I could've taken the engine out and put it back in... No customer service or anything. 2 hours for an oil change and it was not busy. A lady came in AFTER me and left BEFORE me. Again, a regular SCHEDULED oil change no other issues for my car. Brought the SALE manager to speak to me of a SERVICE issue and only vocalized the same words and no solution. He was worried about the money("I don't want to take money out of their pocket/check") in the shops pockets than the customers experience. I will not be coming back and honestly still feel stiffed. They should too, hourly mechanic (Mora) ate two hours of labor on one oil change. Pitiful read more

Service here is the worst I have ever experienced at a dealership. I'm a young customer and get treated like it too. Everytime I go in for service the older management team look at me with disgust/ very unfriendly. The only person who has treated me nicely is Autumn, the service representative. She seems like the only competent person there and should be running the place. I have been here countless times for my SOS service light, still an ongoing issue due to miscommunication and overall poor management given my experience with the old heads in that office. You know who you are, go retire or something and let this dealership thrive with a new customer focused representative team and management. Everytime I call a phone representative they are extremely nice and great, it is for some reason that all of that energy is lost as soon as I step foot on this dealers lot. I will only be fixing the issue that they told me they would fix months ago, after this will never return. I should not have to be this involving to try and get this dealership/team to fix my car!! I will make sure to take the effort to drive to VW of Concord instead! If you are a young person looking to be treated as a respected customer do not come here. I deserve the upmost respect do I not? Not sure what else to say I am extremely disappointed. read more

Visited Volkswagen dealership this evening and unfortunately, my experience was disappointing. From the moment I arrived, the salesperson, Brandon Yessine, I worked with was standoffish and at times disengaged. I came in to look at an 2021 Volkswagen Tiguan. I started to notice he made little effort to explain the extra $3,972add-one. As a customer, I came in with my questions, especially after researching the vehicle and carfax report. During the test drive, there was an uncomfortable silence and I had to initiate most of the conversation just to learn basic information about the car or just to spark friendly conversation. When I asked about the out-the-door price and add-ons, I received vague answers and excuses such as "we have to make money" or "my sales team in the back needs to make money." This was regarding my questions about the add on fee of $3,972. I explained that I was financing through my bank, who also offers extra coverage. I noticed later, when his manager, Mel, joined us, Brandon's attitude suddenly became upbeat and conversational, which made it even clearer that the original lack of professionalism wasn't due to being busy/end of the work day. It was a choice. I also found it unprofessional when his manager, Mel, told me he didn't want to "call his boss on his day off, if I weren't serious about purchasing." As a customer who drove nearly an hour to visit this dealership, that comment felt dismissive and unnecessary. On top of that, I was told by Brandon, that their prices were "marked down so low" that the add-ons are what make the final price higher, which doesn't make sense. Add-ons like roadside assistance or paint protection should be optional, not forced onto the buyer after advertising a lower price online. That kind of sales tactic feels misleading, and it only added to my discomfort with this experience. Price of Tiguan listed online for $16,279 after taxes, fees, add-ons it came to $21,654. After further discussion regarding OTD price, he negotiated OTD $20,029.72. Brandon stayed possible wiggle room with OTD $17,700. Big difference. I understand the sales tactics. I also understand when I'm being lied. Add-ons are at will, per customers discretion. I've learned to recognize when I'm being judged or pre-assumed based on how I look, and unfortunately, that's how this visit felt. I came prepared, knowledgeable, and respectful, yet I was treated as though my time and questions weren't worth the effort. I liked the Tiguan. It drove smooth. Only issue was minor peeling on the back left of the vehicle. Even with that, no negation on price. Overall, the interaction left me feeling undervalued and uncomfortable. Professionalism, transparency, and respect should never depend on who walks through the door, how they're dressed, and if they are male or female. I hope this feedback encourages better customer service training and awareness, because no serious buyer should be made to feel this way when simply trying to purchase a vehicle. As stated, I wouldn't drive almost an hour, if I weren't serious about purchasing. Great would be the day when you can cut the middle man and avoid hassles when attempting to purchase vehicles. read more

Please avoid buying any used cars from this dealership. I bought two cars from them on the same day, and both have turned out to be lemons. One is a 2022 Mustang Mach-E, which has had issues from the very beginning, and the other is a 2019 Ford Fusion. Both cars have recalls and are not functioning properly. We didn't even get the 30-day tags off the Ford Fusion before smoke began to come out of the back when starting it. I purchased this car for my daughter, and it's incredibly unsafe. With the Mustang, I still find that I frequently lose control of the display, and the lane departure and collision control features continue to deactivate. They were supposed to clean up the dog hair in the car, but I have been trying to remove it myself since the day I bought it. I'm really appalled by the situation. Additionally, there is a recall on this vehicle that poses a danger to me and my children. I wasn't given the opportunity to investigate the issue myself; I was told everything would be fine and that Ford would handle it. Unfortunately, that's not the case, as there is currently no solution for this recall. I purchased both cars in June of this year. I would also like to mention that the Ford Fusion stalled while my daughter was driving it due to an undetected recall related to the transmission, of which I was not informed. Please do not make the same mistake that I did and do not purchase a vehicle from this dealership. They need to be reported to the Better Business Bureau. read more

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Update October 2nd: I called one time to this dealer for a used Tesla, since then, and for the next 3 months, I keep getting an automated marketing calls and text about their weekly specials from Peyton Hill. (see below as an example). To make it worst, I tried calling them multiple times nicely to ask them to remove my number since I have bought a brand new Tesla Model Y, but no... the marketing calls and text continues. I must have called and spoke to at least 5 different person, who apologized and said he/she would take care of it. And guess what? None of them did... Here is the latest voicemail and text as of Nov 30th: Hey, this is Peyton Hill with Pepper Volkswagen, reaching out to you on behalf of our general management and ownership. We're having a huge blast this weekend for Black Friday when we're going to be offering prices, etc... My advice, do not give out your real number. They will SPAM the heck out of you with no way to get yourself out. I blocked multiple numbers already, but they continue... so I hope this review will get their owner's attention about how poorly their marketing department is breaking the DO NOT CALL law here in California. --------------------------- Update 12/2: Unfortunately, the SPAM continues, I spoke with a lady who checked both my numbers on their system and to submit a DO NOT CALL list, however, as you can see, it isn't working. I've been spam illegally for weeks now.... see below... maybe everyone can call Peyton to stop this craziness?? ... Hey, this is Peyton Hill with Keper Volkswagen, reaching out to you on behalf of our general management and ownership. We're having a huge blast this weekend for Black Friday where we're going to be offering prices. We haven't had some time because we're running behind on our goals for the year. We also want to close this month out, so we're going to be making deals for you where we overpay on the trade-in and provide manager specials for coming in and buying directly from our managers. So, if you're still looking for a vehicle, uh your inquiry within the last few weeks or so, we're more than happy to assist you with that during the sales event. Just give us a call, let our concierge team schedule you to work with the manager directly. The number is gonna be 980-427-2842 again 980-427-2842. If you don't want to receive offers like this in the future, just call let us know. Thanks. read more

DO NOT BUY FROM THEM!!! This place is a scam. I located a really nice vehicle on cargurus so I gave them a call to make an appointment to see the car. I scheduled my appointment for the next day at 1pm. All night I've been in contact with the sales person via text messages. I've asked for photo of the vehicle because the ones posted online could not have been the car. The color did not match the description, even after the salesperson told me several times that was the exact car and he was standing in front of it. The next morning I called again asking for pictures. I've called over 5 times within two hours speaking to several different people including Aaron and the manager Durant. All parties involved informed me the vehicle was available for viewing for my 1pm appointment. Side note: when you speak with them. They don't actually listen to you. They talk over you and change the subject to avoid answering a question. At 1:08pm (8 minutes after my scheduled appointment) the manager texted me informing me the vehicle has yet to be delivered and that's why they couldn't send me pictures. Don't believe me? Well see the attached picture for our conversation. Please don't waste your time like how my time was wasted. read more

Keffer Volkswagen - Car Dealers Near Me - Huntersville, North Carolina

great place to buy a new Volkswagen just went under new management! Come get a new car from Keffer! I promise they have the best deals

Would give zero stars if it was an option. Grounded the lease on my 2022 Atlas on 11/11/24. Dealership employees quoted me $2608 to leave the vehicle and walk away. My husband and I asked several times of that was the absolute total and if we could pay that amount that day. We were told VW would send us a final bill. 2/2025 I received said final bill from VW for over $6000. This dealership will not take any accountability for their mistake and continues to pass the buck to VW and the lease agreement. To avoid any damage to my credit, I paid the balance, but feel this dealership should reimburse me. They misquoted the amount to ground the lease. I would have never left my car knowing I would be paying $6k. read more

Sold me a car with water damage in the right taillight due to a broken seal. I only got the dashboard warning light when I was backing it in after driving it home for the first time. Had my license plate at their dealership for a month and didn't bother to call or email me that it was there. They accidentally left the crumpled up auction sticker in the vehicle from when they bought it. They buy auction cars and do minimal work to get them off their lot. Please bring an OB2 scanner if you're interested in any of their used inventory. This place is a pure middle-man that has no interest in making sure the cars you buy are in proper shape. You're better off going to the auctions yourself to get a good price on a car. read more

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This dealership is horrible. I regret getting my car here. It's like a bad marriage that you can't even get out of because you need their service department to service your car when it needs it. Poor customer service, horrible response times and overall shady dealings. I'm so tired of dealing with them. read more

I WISH I COULD GIVE LESS THAN A STAR. Absolutely horrible experience purchasing our 2018 Tesla Model 3 from this dealership. Would not recommend it and will definitely never be purchasing a vehicle from them again. They lied about multiple things in order to make the sale. Promised to fix a broken headlight as soon as possible, then attempted to lie and say it was never promised (I bugged them so much that they ended up repairing it). They also lied about our warranty coverage that they added onto the vehicle purchase (the warranty provider directly told me the coverage does nothing to cover electric vehicles). They CONSTANTLY dodge phone calls. I had to physically drive to their location and demand to speak to someone in order to get my issues addressed. Absolutely shady business practice. I just wonder why it's necessary to practice business like this, when you could just do it well and probably get even more business. I hope the absolute worst for this business. They should not be operating at ALL. I will say the only person that was DECENT was Brandon (finance department). He at least had some balls to sit down and talk about the issues I was having--whereas everyone else ducked phone calls and ran away whenever I walked in. My SALES REP wouldn't even answer a text - scary. Also their service department was great. Everyone else sucks and should look into other jobs. read more

If I could give zero stars, I would. I had one of the worst customer service experiences at Keffer. I made an appointment to see a specific vehicle, but when I arrived, the staff immediately tried to upsell me to something newer and more expensive. I explained I'm a single mom on a budget, buying a car for my teen, and only interested in the one I scheduled to see. We test drove the car, and I told them I wanted to move forward with the purchase. I preferred to finance but was able to pay cash if needed. Shortly after returning, the sales manager and salesperson told me they couldn't finance it--and that someone else had committed to the car. Turns out they had been negotiating with another buyer the entire time I was there. No one disclosed this or asked if cash was an option. They pulled my credit, impacted my score, and wasted my time. It felt like they kept me there just to try and redirect me to a higher-priced car. As a customer--and especially as a single mom--this felt deceptive, frustrating, and incredibly disappointing. I will say the salesperson was kind, and the sales manager, Aaron, did follow up with a call. Still, what happened showed a serious lack of integrity and transparency. I will not be returning, and I cannot recommend Keffer to others. read more

I would not recommend taking any car to Keffer Volkswagon.My daughter took her car there for an inspection and came away with no inspection and a quote for $1300 worth of unnecessary work.She was told the rear brakes were wore out and the rotors needed replaced and neither was true. Brakes had half the life left in them and the rotors were in good condition. This dealership is not trustworthy. read more

zero stars if permitted....older VW..oil leak... was told with out ever seeing my car up on a lift would cost $3,000. I said "what"....immediately transitioned into a sales pitch to sell me a car....have friends in Huntersville....known and recognized scam dealership. Shame on them. Stay away read more

Raised the sales price 3000, removed my "discount" from the car worksheet that didn't end up on the final paperwork, increased my down payment and made me pay double it on a second day there. Sold me a crap car, claimed they'd repaired the oil leak before purchase, it had a massive coolant leak, oil leak, and transmission leak. (All 3 currently). I paid for the repairs on the coolant leak with a new water pump thermostat housing hoses etc. only to have a 2nd massive coolant leak. Service work was of course done by their dealership. Horrible job with the repair. Took it to Audi, they said missing bolts in the water pump and another leak at the thermostat housing hoses etc. Volkswagen won't honor their parts warranty and claim it's different issues and want me to pay another 4k. Dry rotted tires caused a blowout with my 16 yo kid on the interstate. Windshield wipers they claimed they replaced shredded and flew off in a monsoon on the interstate on a different trip. The roof by the A posts have 2 massive cracks, pretty sure it's structural damage from someone's wreck before we bought it. Mechanic found severe underbody damage, frame compromise, spray painted parts in the engine-typical I guess when people buy parts from a junk yard-so mechanic wasn't sure it's the original engine. Car is sitting in their lot for the last month. My two options - Pay 4K for a 6k repair (discount from them) or they'll buy it back for what I owe at around $8750. Meanwhile the deal was $18k and the car is as the GM put it "now worth only about 3k". GM would give me contact for corporate and claims "he wouldn't know where to start" They fired the GM, Sales Manager and Service Manager from when I bought g to e car I- if that tells you anything. However being that my car is still sitting there a month later and the new GM and Service Manager haven't reached out should say something. Would love for corporate to get ahold of me read more

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I just had emergency surgery and I had my husband take MY volkswagen for service at this location because he woke rd here and I know this place is good but a new service manager told him he was never allowed back. I wanted to continue to give my business to the place where we knew the employees but after hearing how the manager treated my husband as I was recovering im definitely reconsidering ever doing business here again. This behavior is appalling I've never seen a place go downhill so fast. read more

The worst customer service I've ever received. Good luck trying to get ahold of anyone at this location after you buy or lease. Ive been calling them for a week and get put on holds and lines that ring without ever reaching someone or a voicemail. read more

Absolutely terrible service and the manager, as well as Daryl, have condescending attitudes and were not helpful at all. Do not come here!!

I don't know what this place has against customers but they(the service department) truly act like you are a bother any time you walk in. Not only do they not greet you, they don't even bother to look up from their computers when you walk in. And no, they weren't busy talking to other customers ... I was the only one there at the time. They also don't honor appointment times. If you want excellent service I suggest you go to Carolina VW off of Independence. They are sooo much better. I drive 55 minutes out if my way to avoid Keefer Volkswagen. read more

I looked at a Scion XB that was listed at 7995 online and test drove it. when we went to talk money, they added all these charges and ended up being 14,000+. I guess they thought I was a fool. They have unscrupulous practices. I won't waste time going there. read more

I purchased a 2019 Acadia 09/2025. The driver side turn signal wasn't working and the tire sensor light was on, when I questioned the sales rep about it, he said it would be taken care of. Well I signed the contract and came back for the repairs and they WOULD NOT make the repairs. I got the runaround for a week and then they said it should be covered under the extended warranty and I would be responsible for the deductable. The worst car buying experience I've ever had. read more

The only improvement that could be made to this dealership is to close. Horrible, deceptive business practices- no one in this place has any integrity whatsoever! Do yourself a favor- find another VW dealer. Drove 6 hours from VA to this place to purchase vehicle- after speaking w/ Montana the sales rep for 3 days- paid $2000 to "secure" the vehicle to then be hassled by him via text & a phone call from a "sales manager" about finalizing the sale before I ever reached the dealership to see it. Then I was told a coworker had somebody there trying to buy it AFTER putting a deposit on it to hold it. Was also told that the car had been ceramic coated & had all the services applied to it for the SCAM charge of $3,1972 for a package I didn't agree to. Day of arrival paperwork was immediately pushed in my face to complete the sale- BEFORE I EVER SAW THE VEHICLE! I asked to see the vehicle & also test drive before I signed anything- lo & behold the car hadn't been washed, detailed or "ceramic coated" which was a lie to begin with/ they don't ceramic coat- they "ceramic LIKE coat", that had also not been done. After walking out because the salesperson- Montana was a complete liar- an actual sales manager took over- listened to what had occurred & told Montana to leave. We arrived at their dealership at 11:00am- finally at 5:00pm and several thousand dollars taken off- (cost of the protection package price) of the Audi- we left. Needless to say we'll NEVER do business here again & will absolutely tell every person we know in NC how awful our experience was & how corrupt this business actually is! I would give zero stars if it were possible. Jim Keffer should be absolutely ashamed of himself for operating such an unscrupulous dealership- and the irony of their "Keffer 30 plus rules of business & conduct" posted as big as day at the entrance is a load of crap! read more

Do not go here, they had a car listed for 17,500 and when we went to sign the papers the added 2000 to the base price and try to finance for 84 months when we talk about a deal at 60 months... walked out and told them to go f themselves. Do not go here scammers read more

Save yourself a lot of trouble and do not get your car serviced here. They have no follow-up or accountability for their job. They couldn't fix my car. They told me there was nothing wrong with the car and I should take it somewhere else. There were also several lies I caught them in. They just washed their hands of the repair and disregarded their responsibility of fixing my car. An awful service department. read more

Matt Carter and the sales/service team here are complete scammers. Do not waste your energy time or money. All of the reviews sharing they are selling lemons cars are completely true. read more

If you value your money, stay away from these people. I bought a car, and within a week of ownership, it will not pass the state inspection. I paid a premium price for the car, but they took my money without any intention of fixing the issue. Their response was, "Well, the car passed inspection with us." STAY AWAY from this cesspool of crooks, shady people and thieves! read more

Wish I could make this 0 stars... Just when I start to forget about this abomination of a business they keep sending me these stupid fake forwarded emails about my car. Then they don't even allow replies so I can tell them to knock it off. I think for everyone I receive I am going to find a new place to review or update an old bad review. Please... Don't ever go here they're on like the 4th management group since I bought my car. All of them seem to be the same frauds. read more

Keffer Volkswagen - The alleged apology warranty covering brakes and other components. - Car Dealers Near Me - Huntersville, North Carolina

Went in for an oil change. Efficient, kind, and not pushy. What more could you ask for.

I waited two weeks to post this to see if something would change but it didn't. They posted few teslas that are under market value and appear to be a great deal. I am two hours away so I don't want to waste my time. I am a cash buyer and ready to buy as well. When I called, it goes to what sounds like an Indian call center that just sets up appointments. I called the actual store to speak to a person there and they had no one available... ever. I called multiple times and they even hung up on me. I have been calling multiple dealerships in this process of looking for a car and I can say the service from this location is by far the absolute worst. The even called me back to see why I missed my appointment. When I explained the service was so bad I didn't even want to make the drive she assured me a manager would be calling. Well they never called and I would highly recommend everyone stay away from a shady place like this. There are really great dealerships and this is not one of them. read more

stay away from this business. Unscrupulous practices trying to force extended don't need or. $3900 to the price of a used vehicle and I asked to have it removed but they refused. read more

I wish I had read the reviews. ALWAYS READ REVIEWS 1st! Avoid at all cost. VERY VERY SHADY! They'll even claim vehicle has been inspected & passed yeah by their fluky people who will pass anything. Started having issues less than 2wks after purchasing. No response after $ was exchanged & papers signed of course. read more

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I saw a Chevy Bolt and checked on the price. No discounts, tax credits or such were mentioned in the ad on in emails or on the phone. When I called back and asked about the tax credit [$4000] they said the car qualified. Then they added $4000 to the price so that with the tax credit the price was the same as before. Their retail price is about $2000 over Edmund's or KBB's highest price. Add that they cheated on the $4000 tax credit and they expect me to pay $6000 over retail value. I will not be taken by that ruse. read more

This review is way overdue but my experience has always been nothing less than stellar at this location. We purchased our vehicle from here and our sales guy, Huggie, was simply the best. No pressure, no gimmicks. Purchasing the vehicle was just as simple. We did come with a pre-approved loan from my bank so that definitely helped in the ease of the paperwork. We do all our maintenance upkeep at this location too. The service department is always accommodating and as expensive as maintenance can be - they do a pretty honest of job of letting me know what needs to be done vs. what is suggested. When I take me vehicle here to be serviced, I can trust that they are going to do a great job. read more

Do Not!!! I repeat Do Not buy a car from this dealership. We bought a used car for our 16 year old less than 3 months ago. Took it in today for a squeak in the brakes. They send us back an estimate for $9,000 (cost of the car was $9,800) of everything that needs fixed. All of these issues they passed less than 90 days ago in their inspection. Again. Don't make the same mistake we did. And Run from this dealership. And all other Keffer dealers. read more

They sold me a car with bad spark plugs. The check engine light came on the very next day, and instead of fixing the problem they just turned the light off. The manager Mel was not very welcoming. When I came back he just assumed he knew why I was there instead of just asking me. His attitude was not very pleasant. He could try to engage with the customer better. My salesman Roy Walker was great. He was very helpful and respectful. His main concern was trying help me in the best way he could instead of trying to avoid me. read more

My 2014 Tiguan wouldn't start. I had my car towed to Keffer VW, and will never do it again. It took them more than a few days to tell me they replaced a fuse and was good to go. Then I get a call the next day that says they couldn't get it to start, so it might be a few more days. They couldn't replicate the problem and told me to come get my car. It wouldn't start less than a week later, so I brought my car to the South Charlotte VW. Within 12 hours they told me I had an oil leak that was causing fuses to blow. I called Keffer and it took 10 calls to talk to a manager. The staff at Keffer kept pushing me through the phone tree as I asked to speak to a manager. I FINALLY got a manager on the phone and he seemed really understanding. He said he'll send me a refund for the (lack of) services Keffer provided. I never received the refund. Go to South Charlotte VW if you care about your car. read more

This review is strictly for the service department. I leased a 2023 Taos. 13 months into the lease the touch screen stopped working which means I can't use the GPS, radio, carplay, bluetooth, or adjust any of the settings. None of the buttons around the touch screen work. Brought the car in and they told me its a known issue but VW requires they try replacing a certain part first that they knew wouldn't fix the issue but it was required. So a week later I had to bring my car in knowing it was going to be a waste of time, which is was. They then said they would order the part that would actually fix the issue. I've been waiting 6 weeks now for this part to come in. When I call for an update I am usually told no one in service is available but they'd call me back. I have never been called back once despite maybe 10 call back requests over the last 6 weeks. The 2 times I actually spoke to my service rep all she can tell me is its still on backorder with no ETA. I've asked to speak to a service manager and they are never available either. This will be my last lease/purchase from this dealership. read more