Super easy exchange process, thanks Julina!! Friendly and helpful. Great selection at good prices.read more

Lot's of good choices here for any sport and there are some deals to be had here…read more All the nice quality gear here. Look for the plentiful SALE signs. Bicycles: prices start kinda high for an entry level Mountain Bike. Customer service: cool and knowledgable. Tip: there is a sale rack for clothing in the back. Many racks. Tip #2: park across the street in the covered parking area for the mall. Look for the 24 Hour fitness sign garage.

This store is beautifully curated and aesthetically pleasing with seemingly elevated work out…read moreclothes until you...touch the fabrics or try the items on. Most of the items I grabbed were polyester blends that lack the structure and refinement for the price point. The tee I tried on failed flat in drape and finish - I couldn't wait to take it off and get out of the store. I was a huge fan of GAP/BR/Old Navy (I'm local), not anymore :(

I'm a loyal Athleta customer and have had nothing but good experiences here--until this visit. The…read morestore is usually great and it's a nice job for the employees too: low stress, good music, friendly team, and an upscale neighborhood clientele. One employee, however (a blonde woman with blue eyes), was consistently condescending and disengaged. She initially avoided contact, then made little effort to help, and tried to get her colleagues to pick up the slack. Even when asked, she offered no guidance on products, sizing, pricing, or sales. She also didn't help order online when they didn't have an item. Just said "you can do it on your phone ". When I asked if I had done something to offend her, she said, "No, you're fine," but failed to recognize the clear discomfort in the interaction. No customer service at all. I mean, it's a pretty nice job - why the nasty attitude towards customers? I'm kicking myself for not asking to work with someone else--why put myself through that when I'm a loyal customer? I still ended up purchasing six items, and the rudeness continued through checkout. The attitude came across as entitled and was completely out of place in an otherwise positive store. Plus she was really no help at all.

A great store with a great selection of Pata gear to choose from…read more Parking along the street is pretty easy and plentiful here, which is a plus since it's SF. The employees I have interacted with are all helpful and chill, in the not typical retail manner which is Patagonia that I admire. I definitely recommend this location of Patagonia.

We stopped by to do a little shopping on our way back to the hotel. Saw some really nice jackets,…read morebut I realized I have too many jackets at home and I live in SoCal where the temps are consistently in the 70's. So, I ended up with a cute little flat bottom tote bag and the foodie sidekick bought a new hat. Friendly staff, great products, and they gave us a sticker with our purchase. All was well in our world.

Best Bike Service Shop in the Bay Area. Super pleasant customer experience - prompt, responsive,…read moreand reliable. I won't go anywhere else for bike service.

Stopped by to pick my swag up for the Presidio Marathon. I love the set up of the place and has an…read moreold school feel to it. The people are very friendly and love the card board signs. There's tons of great variety of brands especially preparing for race day. Typically there's an additional discount on last minute items needed for race day. The only down side is you have to pay for parking which I figured because it is the city, but other than that I love sports basement.

I like REI. I am a member of the co-operative. That also makes me feel better about looking at…read moreitems, if I buy from the same company but online. (I regard it as wrong to go a store to check out the prospective purchase, then complete the deal with a rival; that's just me). I am not sure if they guarantee it, but I also have not found much of a difference if any in the cost. I write also to vouch for the quality of REI branded gear. I have not been disappointed. Their stuff is as good as any rivals. They seem to offer it for less as well. The other experience I have had is with returns. They live up to their reputation, which is positive. REI and Nordstrom are better than any other retailer. Their staff must be selected as polite or trained to offer exemplary customer service. Of this type of store, REI is my favorite. This specific venue also seems new, even though it is not.

Went to look for some bibs, waders, or rain/fishing outfit. They carry zero, they got camping…read moreequipment, tent, sleeping bags, bikes, survival equipment all this other stuff; I would consider a rain suit or waders essential. They carry no fishing gear equipment etc. Will not be returning ...nothing here for anglers.

My very first 5k run. 9.20.2026 for San Francisco Aloha Run 2026…read more All the sales associates were so helpful and friendly. They provided advice on the best shoe that will meet my needs. Amazing prices and special sales too. I Iike my shoe so much, got my husband a matching pair. A must visit.

0 stars! WORST EXPERIENCE EVER! Spent 16+ hours waiting for the Nike x BTS collab. Followed all…read morerules given by Nike security, but SF Nike store manager Raquel Collazo was on a power trip & removed us from front of line & refused to give us wristbands. Raquel Collazo & her team were giving ppl conflicting info for the Nike x BTS collab event. We were the first ones to arrive on 7/4 & waited for over 16 hrs. Security told us to wait in our car & line up at the entrance when they set up stanchions on 7/5 11am. They confirmed multiple times on 7/4 & 7/5 not to line up in the unofficial line across the street bc it would not be honored. 7/5 approximately 10am: Raquel, Mel & security guard exited the store & walked across the street to the unofficial line at "the Square." Other employees brought out the stanchions, so we went to line up at the entrance. However, the employee had no clue what to do & had us wait there so he can radio his manager. We waited for a while, & were passed to another employee named Mel, who also didn't know what to do. Then, Mel passed us to Raquel. We told her we needed wristbands bc we were the first to arrive on 7/4 & have been waiting for 16 hrs. However, she was rude, dismissive & refused to give us wristbands. Raquel was on a power trip & kept repeating, "THEY REPORT TO ME" when asking ARMY's who advised us to line up at the Nike entrance. We even offered to show pictures that we took when we arrived, but she said no and ignored us. So, ARMY's who followed the rules were punished & removed from the line for no reason. Nike, please retrain your employees! Raquel Collazo lacks empathy & accountability & did not apologize for their misinformation. This goes against Nike's core expectations for Nike's Code of Conduct. Also, Raquel Collazo claimed she spent 30 days training her team for the BTS x Nike event, but it was poorly managed & executed. Many of us ARMY's spent our days, money, time, energy, & gas traveling to SF for nothing. Unfortunately, a highly anticipated event that was meant to be sweet, fun & memorable turned sour. NIKE at SF, do better. It's embarrassing. We're longtime Nike customers & spent lots of money on Nike products, but we are never returning to this location. This negative experience has tainted the Nike brand's reputation. We will be taking our business to competitor brands that have high customer satisfaction. In addition, there are many negative reviews that consistently point to a similar issue: terrible customer service, or lack thereof!

The Columbia Sportswear Employee Store is a major win, especially when you're flexing 40% off…read more Mountain Hardware may not be the flashiest or trendiest brand out there, but the quality speaks for itself. I walked out with snow gear that feels like it could realistically last me the next 20 years. Great value, solid selection, and the kind of pricing that makes you feel like you beat the system a little. *Invite Only* although they do have public events.

Invitation only, we have not been here in a while. See…read morepicture for "Year Round Access" for exceptions. Quality/Quantity - Good, I like 2 of their 4 brands here. My favorite brand is Mountain Hardware. Bought two heavy duty ski jackets, one in blue and one in black. I plan to return one after I try it on at home with my other outfits... Because this is an employee store, do not expect to find the latest and greatest. But they are improving with their inventory selection IMO. Fairly consistent business while we were here both days. But then again, we also get to travel on off peak days and times. I would NOT want to come here on weekends. Atmosphere - Must go through security to enter the parking lot. Plenty of parking. Must check in with security to enter the store to shop. Open 7 days a week from 10am or 11am to 8pm. See my picture or Yelp. Very dog friendly; see picture. There were at least 3 customers here today with dogs?!?! Service - These two visits were good. Price - Ski jackets were $350 ish... but with the 40% off and an additional 10% off, I got them for $225 each! Good deal. Owner Comment - Congrats on your success since 1938; thank you for inviting others to join your employee store. I appreciate the additional discounts.

"Go Figure" has been around for years and it doesn't matter if I venture in every week or every few…read moremonths, I CONSISTENTLY find something wonderful to purchase. Come here if you want that high end, unique, one-of-a-kind boutique clothing experience without having to shell out the money for it.

I cannot recommend Carolyn and Go Figure highly enough. When I called to make an appointment to…read moreshop, Carolyn invited me to peruse their website and let her know which pieces I was interested in trying. I did this, and when I arrived all the clothes that had caught my eye were ready and waiting for me to try them on. Trying clothes on at Go Figure was the first time in thirty (yes, 30) years I actually felt comfortable, relaxed, and hopeful while trying on clothes. I was delighted with every aspect of the experience, and went home with more clothes than I had ever purchased in one shopping trip in my life. In addition to being thrilled to actually find clothes that fit me, were comfortable, and I thought looked lovely on me, I was overjoyed to be purchasing used clothing. I prefer to purchase nearly everything second-hand, both for environmental and economical purposes. THANK YOU, Carolyn (and please pass on my thanks to your colleague, whose name I am sadly not recalling at the moment), for the most positive, supportive, encouraging, and productive clothes shopping experience I have had in over three decades. I will definitely be back!

Nice kicks coming in clutch ONCE AGAIN with some new heat for my everyday life. Copped some Salomon…read moreshoes that I'll be wearing throughout this year. Price for them was below market value so I couldn't say no. KP's customer service was admirable. He was professional, friendly, curious, from the point I walked in to the moment I walked out. Employees like these create such a positive environment and experience for customers like me. Can't wait to be back!

All I wanted was the red and white Nikes. They didn't have them in my size unfortunately. Then I…read morewanted to penny loafer doc Martin's didn't have them in my size either. So sad not to worry my friends got so much stuff. Really cool store amazing prices especially compared to LA. #FiveStar

Thank you Joseph for locating an item my son could exchange for a different color: He loves the…read morePonto Performance Joggers, now his 4th pair, and now has them in another great color. Kore shorts and track pants, joggers, sweatpants, the Vuori line is what my son reaches for fresh out of the dryer every time. Pre or post work out or moving around the city, Vuori offers style and comfort in one. Price point is a touch high however value is superior and the clothing, well designed and constructed in interesting hues. Best of all, this super soft and durable fabric is made of recycled material. Amazing customer service at their store on Union Street!

So happy that we finally have a store in the city. It makes trying on and checking out their…read moreclothing so much easier. One of my new favorite brands and their clothing is super comfortable. Parking can be a bit challenging here on the weekends but overall, great store and the staff is very warm and helpful. Would highly recommend to checkout if you're looking for more recent Vuori pieces compared to Sports Basement and other retailers.