My coffee was really really terrible. It tasted burned and even had a film of residue from the bottom of the pot. My wife also had terrible coffee. We threw them both away and bought coffee up the street. The guy also rocked the tip jar in my face which made me want to punch him in the throat. We paid with a credit card so I don't know why he'd think we had cash and it'd a b s move to rock the tip jar anyway. Pathetic. read more

Just don't purchase the RCC membership or renew it, they want people to buy it individually so they can profit of it. I cancelled mine cause they can't honor the sale price after I placed all the orders for nine RCC members from our group. All of us has committed to disown the membership and never buy the RCC kits again. They should of known the bay area has many Asian cycling groups and we spent more money than any nationalities when comes to any designer brand products. Read my reviews from 9/8/2018, they tried to cover up used the previous reviews to updated. (Provide great service is not by taking advantage of your loyal customers). read more

Such an awesome store for high end cycling apparel. Only wish I brought enough money since I went during a vacation to SF. I love how they sell pastries and people can just sit and chill. I also love their bike stand, quite different and unique. Also, the staff was really nice, especially this one girl that works there, i forget her name, but she was totally awesome and helped us (tourists) find better routes around the city so that we wouldn't kill our legs going up those crazy SF hills on our single speed bikes. read more

Pretty bad service...went here and "the manager"....gave me pretty bad service when I asked a few times for different sizes...then I went back another day, when another staff waited on me, was told even if I asked 10 times the size I'm looking for won't be there, then turned around and waited on somebody buying coffee..WTH??? seriously?????? Coffee....I'm buying online and dealing with Eric and Tim..10 times better than the so called manager/staff @ SF read more

What happened, Rapha? Your store looks like crap. It feels like there is 30% less merch available. Less is not more in this case. I miss the interior bike racks and the large table. Now there's some crappy couch and rando seating. It now feels less like a shrine to cycling and more like a garage sale. read more

Awesome place and staff - Tessa, Jon, & staff are always there to help out if needed. Really like the vibe here.

Best coffee in cow hollow & the marina. Love the little parklette out front -- easy place to go hang out. For colder days, there's a nice little upstairs too. I'm not a cyclist but I never feel weird in there surrounded by all the cycling folks, everyone just does their own thing. The food is good too -- they used to have more variety (including an awesome veggie scone -- bring it back!) but it's still good now. Thanks Rapha! read more

Let's just say my weekends in the Marina are made sweeter and more manageable by Caesar and Tessa. I work at Blo on Union Street, and it is nearly impossible to get through my back to back blowouts without the help from these java gurus. Whether its my standard soy capp (with two lumps of brown sugar, no more no less, stirred not shaken) to a gibralter or merckyx (obviously spelling these insanely wrong) everything is the perfect temperature and dances sweetly on my taste buds. Who knew this sneaky little bike shop on Fillmore could make a girl so happy!!! read more

Love coming to the store every now and then to grab a cup of coffee sit down watch bike racing on television and see what they have on display. read more

I stopped by during lunch to grab an iced latte. Unfortunately their ice machine was out of commission, but to make for it the barista offered to make me a normal latte on the house. He definitely didn't have to, but I think this level of customer service is great. He loves his craft (beautiful latte art and delicious) and appreciates the customers. Definitely made a loyal customer out of me. read more

Three stars, because one guy let me hang my bike inside. No one offered help or asked me if I needed anything. They sat on the computer. Not a friendly staff when I went in. Maybe I caught them on a rough day, but I hope there's better customer service on other days. read more

They certainly got it down when it comes to quality but the whole idea of a club makes me kind of wonder if they are kind of elitist. I am new to SF and I can't help but notice that the bikers own the road. They are the most smug group of entitled people I have ever seen. I spent some time in NYC and they would eat these guys alive, aiming toward bikers and sending them to the hospital/morgue is like an olympic event there. Now, I ride a bike, a Raligh which is kind of elitist I admit as it is made in the UK, but I would never ride like these people, almost daring the cars to hit or bump them, anyway, I'm supposed to be reviewing the shop, they're a great bunch of guys/gals and i can't say anything bad about them, so I guess I'll give them a 4, watch your 6! read more

What a fun concept with delicious coffee! So fun to browse all of the bike gear, sip a capp, and watch all of the bikers coming in after their rides for a coffee. I really like the little bench/park that they put out on street. So fun on a beautiful day! Give it a try! read more

This is a great coffee shop. It's also a great cycling store. But as someone who can barely ride a bike (weird childhood) I most appreciate the seating, outlets, and wifi up top (and the great espresso) read more

I've been coming to Rapha frequently for over a year now, and wanted to share my thoughts about the great experiences I've had. Other Rapha reviewers focus their reviews on a few different aspects of the store, so in the hopes of helping others, I'll break mine into a few areas: Coffee Shop--This is an easy one. Rapha has the best coffee in the neighborhood. It seems like most others agree on this, so I won't spend much time on it. The only criticism I've ever heard is that they don't have tons of variety (no orange mocha frappuccinos here), but neither does Blue Bottle. If you want that kind of stuff, Starbucks is a few blocks away. If you're looking for a high-quality cappuccino, espresso, or french press, this place nails it. Bike Apparel--Yes, it's more expensive than some brands. If you're comparing purely based on price, they don't win. BUT, I've purchased both casual apparel and riding kit here, and have always found it to be top-notch. There are great details that you don't see in other brands, a timeless factor that helps you feel like your jersey isn't going to look out of place in 2 years, and a durability that I don't see in most other brands. They also have a lifetime guarantee on their Classics apparel in case anything ever does happen. Again, if price is your driving factor then this place is not for you. If you want something that is unique but not garish, comfortable and durable--I recommend them over others. Bike Rides--I've gone on a few, and they're probably my favorite in the area. The pace is quick, but the rides are no-drop. The other riders are friendly, and welcome you in even if you're new (and in my case, can't always keep up on Hawk Hill). And Thursday night rides end at a beer garden--what more can you want. Customer Service--This is the one that seems to get the most attention in Yelp reviews. I don't totally discredit other reviewers if they've had a bad experience. My belief, though, is that the confusion stems from misplaced expectations. Rapha employees are great, but they're not Applebee's servers with 20 pieces of flare and a constant huge smile pasted to their face. They may be somewhat less outgoing, but they're very helpful when you need them. The shop is meant to be the kind of place where you can browse, watch a race, look at the books, read a magazine, have a coffee, and buy something if you want to. So, I like that you have some space when you go in. That said, the store is always well-staffed and I've never had a problem getting assistance when I want to try something on, need a different size, or am returning something. If you want a place where 15 people are going to ask you if you need help, you may not like their style of service. If you're more comfortable with a place that is a little less in-your-face but still there if you need them, you'll appreciate Rapha. I hope this review helps others. While I understand that the Rapha approach isn't for everyone, I think the employees are very helpful, the coffee is great, and the store is a nice place to join a ride, have a coffee, or get some great cycling gear. read more

The ONLY place to get a good coffee in Marina/Cow Hollow . Sad but true. Thx Rapha for saving my life.

I loved the coffee and the creative! seating area outside. Marina needed that kind of a coffee shop for sure after all those mainstream ones. read more

So much better than it used to be. It's fun to have somewhere to go and have coffee before a alpine damn loop. Staff is a lot better. Product still a bit shitty, but that isn't anything the cycle club can change. read more

Bikes and coffee? Yes, please! What a great concept. Definitely worth checking out, whether on feet or on wheels. Be warned that this place is rather intense, but they won't judge you if you show up in jeans, Huffy in tow. They've got these posters on the walls of bloodied cyclists and intense quotations about suffering. I dream to one day afford the awesome looking gear here and, well, bike enough to warrant their purchase. A distinctive SF combination. read more

Rapha is the first cycle club that I've ever come across. I love the idea of combining my love for cycling with my affinity for amazing coffee. At SF Rapha, you can get an amazing espresso and pick up some high-end cycle wear. If you're not in the mood to shop, they've got art on display upstairs as well as cool people wandering around the store to talk to! read more

Great atmosphere, coffee, employees and clothes. Check them out!

While they hosts rides and events and they sell Rapha apparel and accessories, as well as a cafe that serves coffee and food while screening live cycle racing. I just love the Clubhouse because of the friendly & knowledgeable staff. read more

Best coffee, especially for the money, in Cow Hollow. Great coffee, free WiFi, bike racing on the TV and great people watching. What more could you ask for? Ok, power outlets for your computer would be nice. read more

Have had great set of interactions after that first off visit. Went back for the same repair and they replaced the defective item without much fuss. And also got a call from store manager to help understand and rectify the situation. Love the store and looking forward to future visits. read more

A part of every visit up North now. Staff is very approachable and friendly. My 12 year old son and 8 year old daughter love cycling and the staff goes out of their way to talk with them, encourage them, and share a bit of bike history with them. Definitely find the gear to be good quality and style for the cost. Coffee is very good and the photos are terrific. read more

Best lattes in town!! I absolutely love Rapha!! These are the best lattes ever, and the place itself is cozy and cool. The staff is awesome too :) read more

Five stars ain't for the ambience. It's a spare bicycle supply store and I, as a casual cyclist only, was immune to that charm. The latte, however, was delightful. Probably if you are a cyclist of any note this place would earn five billionty stars instead. read more

The Rapha Club experience is really something. The Club's in a swanky part of the city near Fisherman's Wharf with a lot of bike access. The first thing you notice when you walk in is the art gallery feeling. The workers have soul patches and good hair, stylish yet functional and practical under a helmet or cycling cap. The female associates are much the same but without the soul patch. There's a big center table where everyone dressed in Rapha or Capo can sit for some java or a snack family style. Rapha riders apparently are tolerant as they let the Pearl Izumi riders sit and join in the conversation as well. There are some city biker couples in for some casual snuggling over their iPad and java. The talk is all about the rides and there's shaved and hairy legs and the women are generally cute, cute, cute but I'm sure could drop me many times on any ride. They have that good windburned healthy skin glow. The latte was excellent and the barista spilled the designer foam over the side a little. I couldn't take my eyes off her so I didn't notice until I sat at the table. I didn't go back to complain... I only sneaked peaks at her washing the dishes. The big table has glass with gorgeous pictures of everything mythical and romantic about cycling underneath and I'm convinced they do brand like no other brand in cycling. The clothing is truly beautiful and they have what looks like one of everything they offer almost secondary to the gallery art and customer bikes all lined up inside by our table. I was intimidated/turned off at first but these people are normal people just like me (but wealthier and probably better recovery ability after hill sprints). The book section shows gorgeous books again in tasteful amounts like a Thomas Keller meal at The French Laundry. The 70's era Holdsworth on the wall is something to behold and it hangs over the satire to the gallery. I'll reflect on more after I go to the bathroom. I'm sure I'll feel a richer voiding-of-my-bladder experience than usual. Back now... The bathroom was quaint and it made me want to pee over the top of my waistband as the Badger would have before the start of the Tourmalet. read more

Ok, I broke up with Rapha's coffee & gear for a while after they switched from Four Barrel to Intelligentsia, but Charlie and the whole team were so great about hearing customer feedback and ultimately moving back toward a local, quality beam that I'm back to being a big fan. From 5 stars to 1 star and back: it's great to have this institution back in my coffee rotation. The whole Rapha team at this store is amazing: super friendly and empowered to make a change that local customers asked for. Pretty cool stuff. read more

Sad to say that I was disappointed in this store! First time in the store and probably my last! I have at least 10 pieces of Ralpha clothing that I've ordered through the website and will probably continue. Love the product, BUT hated the customer service at the SF Store! I asked about their club, the rides AND the coffee... and no bites, no information and no help! The guys were nice with getting 2 different sizes for me. The girl behind the coffee counter was a complete snot! With this type of service... they themselves will probably be out of a job soon when the doors close. Advise... get a better attitude, try to be more helpful and smile. All of it will go a long way! read more

Great, friendly neighborhood shop with the best hand crafted coffees in the hood! I've only had great service and an excellent experience here. read more

Just terrific. The barista knocked out 4 cups of beautiful cappuccinos and macchiato.

Rapha makes the best bike cloths in the industry....unfortunately the customer is not even considered a customer by it's San Francisco employees. The word "rude" is an understatement...they are flat out terrible at customer service and sales. It is a shame that Simon Mottram (Rapha CEO) who is all about the customer does not have a clue his SF store is destroying the Rapha brand reputation. As an avid biker I will change brands as will many others in SF! I hope some day that staff can figure out that the customer pays their salaries! read more

Talked to customer service and was impressed with their follow up regarding my complaint. Hoping that the attitude at the store will change in the future. read more

Pass by this place on a daily basis. Went in to try their coffee and asked for a vanilla latte. They don't have flavors. Bummer. Lost yourselves a customer. Seems like a cool place. Why not carry some flavors? read more

Terrible customer service..dudes just hanging out and not acknowledging you. The cappuccino was good though

My experience with store manager Feliciano is the worse! He seemed to have personal issues. He is always defensive when he communicates with me and when I ask him questions. He sounded like he doesn't want to receive any phone calls at all! Asked him what is the right phone number to call for inquiries. He said that I have the right phone number and suggested to just to keep dialing and pray that someone with answer the phone. I was waiting for an ordered shoe and he said that if we do not have the shoe, he would just refund me the money. He had the worse attitude when communicating and it has been the worse customer service experience to me, especially for a well respected product. I will report him to the corporate office so they will have a friendly phone system that people can use and hopefully change for a more professional management staff ASAP! I had a chance to speak with the other store manager Charlie Cunningham regarding the incident and he was very apologetic with my experience and he will try to address my concerns. I appreciate your help Charlie on this! read more

Without a Blue Bottle, Ritual, etc. in the neighborhood, these guys probably serve the best cappuccino in the Marina - if you can accept the $4 cost and tolerate the distant, depressed staff. The nice outdoor seating means you don't have to deal with them for long though. read more

I love this place - great service, great indoor and outdoor space, and great coffee!

coffee is hit or miss depending who makes it that morning am guessing...great merino jerseys n packs to shop for....great place to chill n hang...free wifi n with a few great staff ,when the manager is out!!!!..lol he looks young n too serious lol he needs to chill out lol...some of cyclist who frequents here is either too serious n unfriendly..lol..all into themselves lol n believe me nothing to look at in their spandex either.. some needs to refrain from wearing spandex! read more