We had a pipe burst in our house and Rapid Packout was so easy to work with when it came to getting everything out of our bedroom quickly, and safely. We'd highly recommend anyone looking for packout services to use them! read more

This is a very good company. The team was very efficient and professional. They work together very well, and are actually pleasant and respectful. The office staff is polite and they do good business. They work with you if you are on a budget, like I am. I highly recommend Rapid Packout if you need packing and/or moving. read more

Had a severe water flood in my home and I am working with FUSION Fire and Flood Services. They are amazing and highly recommend! So part of the process, unfortunatley, I had to "pack out" half my home and RAPID PACKOUT was the vendor provided. ABSOLUTLY AMAZING TEAM! So organized, helpful and provided me with wardrobe/ and extra boxes for my personal packing needs too! Highy Highly recommend this superior company! Thank you again, Pamela Force read more

This company is extremely unprofessional. I use them a few months ago and all my belongings were scratched everything that I own is now ruined. I trusted them with all of my stuff I needed to be packed out, and I thought that they could handle the job but instead they cost me thousands of dollars and absolutely ruined my belongings. I would never recommend them to anybody if you want your stuff ruined use this company if you want your stuff taken care of call another company. read more

I needed things moved out of my living room because the floor needed to be repaired. They did just the opposite. They took all my food and supplies out of my pantry, put it in boxes and stacked it in the middle of my living room. They are now threatening me for not paying them for doing the opposite of what I needed done. read more

Beware, do not use these scammers. If I could give this company negative stars, I would. Hiring them to pack and store my belongings was easily one of the worst decisions I've made. They showed up late, acted completely disorganized, and somehow managed to turn a straightforward move out into a stressful mess. Boxes were poorly packed, items were mislabeled (or not labeled at all), and half my stuff was just thrown together with no care. When it came time to retrieve my things, it somehow got worse. It took forever to track everything down, and several items came back damaged--clearly not handled properly during storage. Customer service was no help either--slow responses, no accountability, and zero urgency to fix anything. Not to mention the amount they charge, it should be considered robbery. Overall, it felt like they just didn't care. I wouldn't trust them with anything I value. Save yourself the headache and go with literally anyone else. read more

After a flood in our home, we were overwhelmed and unsure where to start. Rapid Packout came in and made a really stressful situation so much easier. Their team was professional, organized, and extremely careful with all of our belongings while packing everything up. They worked efficiently and treated our home and items with a lot of care and respect. The whole process felt smooth and well-managed, which gave us a lot of peace of mind during a difficult time. I'm very grateful for their help and would absolutely recommend Rapid Packout to anyone who needs packing and restoration services after a disaster. They truly did a great job. read more

I had a great experience with Rapid Packout. Their team was professional, quick, and handled everything efficiently from start to finish. There were a few obstacles along the way, but Stephanie truly went above and beyond to help resolve my issues, and I'm very grateful for her dedication and support. Overall, the service was excellent. My only advice would be to make sure you understand the pricing before they begin work so expectations are clear. I'd definitely recommend them based on their professionalism and commitment to getting the job done right. read more

I had a major water leak in my kitchen, and I needed everything removed from my cabinets and drawers while Fusion Flood and Fire handled the mold remediation. (A big thank you to them as well) The team that Francesca sent to pack everything was excellent. They arrived on time, listened carefully to my special requests, and took great care in carefully hand wrapping all my items. What stands out the most to me was how attentive and considerate they were in taking care of the pieces that had been my mother's, and very special to me. I trusted them, and the job they were doing. Many thanks to everyone who helped me - it is very much appreciated! read more

I had a leak under my kitchen and had to move out and they did a very good job and were quick and professional. The crew they sent to pack everything up were great. read more

A leaking bathroom pipe caused significant water damage to our downstairs bathroom ceiling, adjacent walls and flooring. My mom and I got in touch with our insurance and they said we'd have to move the furniture out so that the restoration could get to the floors. They sent Gustavo "Gus" and his team from Rapid Packout. Gus was super friendly and considerate. I was really amazed at how quickly him and his team were able to move all the furniture but also very careful. They wrapped everything in plastic wrap and protective blankets. They had boxes for all the smaller stuff. They were able to move couches, beds, and anything else touching the floor out of 2 bedrooms, living room, kitchen, and dining room in only a few hours. If you have fire damage, flooding, or mold in your house and need to move your stuff quickly, I HIGHLY recommend Rapid Packout read more

Honestly I was surprised to see they have as many stars as they do especially how we were treated during the move and extremely poor after the move. This is one of many poor reviews to follow. The majority of our stuff was damaged. It was done very fast and highly unprofessional. Then after everything was said and done they never checked with insurance for payment, and all that was explained to my wife on a recorded line was what she was "signing" was permission for them to enter the house. Never did they go over any financial responsibility, never did they check with insurance and at the end tell us we owe a ridiculous amount of money. After several emails and phone calls they were willing to leave us a 6,000 debt. We have two kids and both work full time jobs to barely stay afloat. When we have an emergency and are having to rush two kids into a very small hotel because the house isn't livable you would think professional tact and due diligence would be a part of their process however it's not! I would never recommend them or the contractor they deal with! read more

Broke and lost some of my stuff. It's been like 6mo since then and they eep telling me they're going to help replace the items but hasn't happened and doubt that it will it this point. Also one of their workers that came wreaked of cigarettes and I have infants so it was very uncomfortable. read more

I used Rapid Packout to help me move a room in my home after the master bathroom bathtub plumbing burst a pipe and flooded the room below. The Project Manager Jovan and his team David and Richard did a great job of letting me know when they would arrive within the time window. They showed up and quickly packed up the room in movers blankets and moved all furniture where I requested in preparation for the upcoming demo. Thank you Jovan, David and Richard for a job well done. read more

This company is top notch...very friendly, great work ethics, knowledgeable and fast...I highly recommend this company to everyone...special thanks to Project Manager Jonathan and Jovan and the movers Daniel, Sergio and Josh...they take pride and are extremely careful with all my furniture and personal things read more

I had used Rapid Packout in the past, so it was an easy decision to call them again. They are truly professional, and a pleasure to work with. The first time, they packed up the kitchen, and stored it in my garage. This time, they had to pack up everything from the two guest rooms, so not enough room in the garage. They agreed to store everything at their facilities. Everything was wrapped and covered carefully and thoroughly. But, what meant even more, they sent the same project manager who worked on the house before! Gustavo remembered me and the house, and I remembered him. And, he brought a team of 6 with him to get the job done quickly. He knew everything I had discussed with the office, so not many questions. Everyone he brought was professional, and friendly. I had immediate confidence with all of them. so I was able to let them get to work; and didn't feel the need to watch over them. I was home, so if they had questions they knew they could ask me. They made a complete inventory of everything they took with them, so that will save time and questions when the construction project is finished. I am a senior citizen, and all of this construction work has been stressful on me. Working with Rapid Packout has helped reduce that stress. They do everything right!! My thanks to all. read more

We had a major water damage and Rapid Pack out did an outstanding job packing our belongings to go a storage facility. Excellent job in delivering our belongings to. Continue your outstanding service. Thanks read more

Update. After negotiating for the return of our personal property which was delivered to us on January 14. We received a phone call on February 6 informing us that Rapid Packout still had some of our belongings. They delivered an additional 18 (unmarked) boxes to us on February 10. No inventory list was provided. I was told that the office has photos of boxes and furniture which I could request copies. For the price they charge, I was anticipating a greater level of attention to detail So frustrated and disappointed read more

Jovan, the project manager, came to see to work before the rest of the team. David, Jeante and Jacob worked well together. The team communicated well with each other. The guys were fast and respectful of our space. read more

I highly recommend this company. They were prompt, professional, attentive and very helpful. Everyone I have dealt with for this company has been very nice, accommodating and great! They stored our things for over a month safely and securely, and brought our items back when we were ready. If we ever need a rapid packout service again, I would call these guys for sure! Very efficient and professional company. Thanks you guys. read more

Big shout out and thank you to Stepanie, Mikey, Wyatt and the entire Rapid Packout Team. They really worked with us to get around some obstacles with insurance and everything was seamless. I highly recommend them, whether you need storage for a few weeks or a few months. -Steve and Mike read more

We had a pipe burst in our wall and this company was recommended for the pack out. DO NOT use this company. Most of our things were damaged. One bag of items had remnants of a mouse eating our things. They made a hole in our wall and never said a word. There were items that had been sealed up that they opened and went through. I would never recommend this company. When we tried to call the owner, they didn't answer our calls but were talking to the movers the whole time. There will be more to follow as we go through the boxes and look at our furniture. One thing to note is that once I posted this review, the owner sent my husband a message because she saw my review. So in other words, the only reason she texted him was because I wrote this review. read more

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Had to have my kitchen packed up due to flooding. Luckily insurance covered it being packed out. The guys that came over were very nice and packed everything fast. They labeled everything and put the non food items in my garage as instructed and the food items in my dining area also as I instructed. They also packed glass items with tissue to make sure it didn't break. Would recommend read more

Cleaned out kitchen. Each section don with care, and info. re whats inside of each box.

After experiencing quite the inconvenient water leak from my ceiling I dreaded the inevitable pack out needed to fully repair the ceiling and carpet. Thankfully the guys from Rapid Packout lived up to their name! A whole team of guys came in and knocked out our living room and hallway (which had a ton of stuff for just two rooms) in just a few hours. Having so many strangers in your home all at once is definitely an uncomfortable experience for me but all the guys were polite, courteous and professional and my discomfort quickly vanished. Plus they took better care of my things that even I would have! We will definitely be contacting them again should we ever need another packout (but hopefully I never need to haha) read more

This was a horrible experience. Mighty Dry hired these guys for us. Three guys barely took anything out of our garage

When Rapid arrived they were efficient, kind, and FAST. They did a GREAT job and even went as far as to take glass and wrap it. They stacked the boxes to our satisfaction and were gone in no time. Thank you taking the time to protect our items all the while being professional. read more

I can't say enough about Dyana, Jonathan, and the rest of the team at Rapid Packout. Every person I interacted with (directly in person or indirectly via phone) was courteous, responsive, and genuinely went out of their way to ensure the most professional and seamlessly delivered service possible. read more

Wyatt and his team have helped us out twice and they are great! Super respectful, careful with my belongings and quick. I highly recommend them. read more

I had the misfortune of having my toilet clog and overflow in the middle of the night. Sadly, Rapid Packout is one of a group of companies that took advantage of the situation. The water remediation company worked with them to pack up the contents of my bathroom and kitchen, a job that took two people about 3.5 hours. For that work, they sent my insurance a bill for over $4200. I recently received a $3896.15 bill for the negotiated amount. Still too much, in my opinion. I've done the same thing on my own when preparing for the exterminator to spray for bugs. I was planning on selling my house next year, but I am moving up the process because of this whole ordeal. I had to take part of my retirement out to pay for the plumbing repairs. Now, I have to come up with the funds to pay this excessive bill. The next time my toilet overflows, it will be my landlord's problem. read more

A very, very expensive company. But if your insurance company is paying, then it probably doesn't matter to you. However, for all that cost and talk of how they protect your items, they broke the most precious and fragile item I had: a beautiful antique pink and gold blown-glass flowing bowl/vase from my late great grandma from the 1920's. They packed it by itself in a large box without much packing paper. The box was marked "beach decor", and it was NOT marked fragile, even though there was actually a spot you could just check off "fragile" on the box; they didn't do it. This family heirloom is now shattered in many pieces, and irreplaceable. Their response? We'll fix it for you. Fix it? Really? How is that possible? You are going to glue the shattered pieces back together? Really sad. They only marked HALF the boxes, if that. All the boxes are supposed to be marked with 1) what is in it, 2) what room it was in, and 3) the piece of furniture it was in (if applicable). Since most the boxes and furniture weren't marked, they were put in the wrong rooms. This then made the packback take a lot longer. It also made my work and time unpacking a lot longer. And now, we are on day 12 (myself and my mom) working all day everyday of opening boxes and moving them to the correct floor (it's a 2-floor condo) and room, since they were not put in the correct rooms because they weren't marked. I had to pay $100 overtime to the HOA "Move Monitor" due to this 2-hour time increase for the monitoring. Rapid Packout's response: they aren't responsible for HOA rules. My Love Sac (huge bean bag seat) was not wrapped at all. No blanket on it, or anything. And they rolled it along the floor, the hallway, into the elevator, through the garage with oil and gunk on the it, outside, onto the street and into the truck. And back. When I saw that, I asked for money to clean it. The response was: we don't do any cleaning. As it turns out, it's actually damaged. The wood and leather on my padded leather ottoman were broken and damaged by Rapid Packout. Their response: it was damaged previously. Well, if that was the case, they weren't supposed to take it to begin with. Now they did take it to "try to repair it". However, that was over a month ago, and it still hasn't been returned. My repeated phone calls, texts and emails have done nothing. At this point, they broke/damaged my ottoman and then stole it! Positives: There were two employees that stood out as going above and beyond: Cedric and John. These guys I liked: they knew what they were doing and they were careful. However, there were so many other guys working on all the different days that didn't know what they were doing and WEREN'T careful that precious heirlooms and irreplaceable items are destroyed, furniture is damaged, and personal belongings are missing. On another positive note: Rapid Packout seems pretty flexible, and can get the job done quick, as they just add more employees to the job when they need to. However, that means you are always getting a set of different employees that aren't familiar with the job or the special requirements for the unit, and don't know how the furniture was arranged or what the plan was. My packout took awhile, about 5 days, but the packback took only 8 hours with 4 employees (though it should have taken 4 hours if they had the 5 employees they told me they would have, and if they had the boxes and furniture marked like they were supposed to). The different managers do not agree on things such as rules, procedures, etc. It makes things very confusing. I'm glad the insurance paid for this, as it was over $20,000 for the packout and packback for a 2-bedroom 2 1/2-bath place (and 3 weeks storage). That seems crazy to me. But like I said, I didn't have to pay it. Also, as you can see from above, the customer service is seriously lacking (and I only mentioned a few of the 12 or so issues). They don't intend to take responsibility for anything broken, damaged or missing. Or, they will only offer to glue together your family antique glass heirloom they broke into thousands of shards of glass. When I pushed the issue on the heirloom, they asked for receipts before they would consider replacing or reimbursing for anything. Well, I'm sorry, but I don't have a receipt for something made in the 1920's given to me by my late great-grandma. Or did they mean the receipts once I repurchase the items that they damaged or lost? Again, sorry but I don't have the money to buy all these items you destroyed or lost. I would need the money first in order to be able to buy anything. And, once again, the family heirloom can't be replaced. Your choice. But if you value your furniture, personal items, not to mention time, I would go with someone else. read more

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We had flooding in our kitchen and Alex and his team arrived promptly and packed the entire kitchen in under 2 hours! He communicated and arrived at the agreed upon time. His team immediately got to work and were very respectful of our belongings and packed each item with great care. You are likely using their service because of an unfortunate event like a flood or fire. It's reassuring to know you can rely on Alex and his team to take care of your belonging during this time read more

Rapid Packout - Packing Services Near Me - Santee, California

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Plumbing damage caused our house to have the Pergo floors damaged. Three bedrooms, the hallway, the living room, and the dining room all have to have the floors replaced. Rapid Pack-Out responded promptly to remove and take everything to storage. That was quite a feat seeing as we have become semi-hoarders over the years! They were quick, efficient, respectful, and polite throughout the entire process. They even brought us loose money they found while doing their job. We cannot say enough positive things about them. We are very pleased with their work and would give them as many stars as possible! Thank you Rapid Pack-Out for the wonderful job you have done! read more

Rapid Packout - Living and dining room areas getting packed-out - Packing Services Near Me - Santee, California

After my previous rating things drastically improved. Francesca called me and was able to schedule a same day return, on a Friday afternoon! Everything was returned in good condition. Nothing was missing or broken. The packers are great at what they do! The company followed up with me to ensure I was satisfied. I'm very pleased with this company and would recommend them again. read more

Rapid Packout was punctual, polite, and completed the job quickly. I was fortunate that they were brought in to pack up a room after a burst pipe. read more

The service was provided within a couple days after called based on my schedule. The service team was very professional and efficient with packing and handling all of my items. The company works directly with my insurance carrier for direct pay so the entire process was practically worry free. read more

After posting a good review for their service I received my bill and was shocked! For an hours worth of work packing out 8 boxes I received a bill for $1900.00. I was told this is the "industry standard" for unpacking a bathroom vanity and the charge for putting it back. By my standards this is an exorbitant fee for one hour of emptying out drawers!! I would never use them again!! I could have done this myself (which I should have done) in an hour. read more

I am updating my rating because Shawna was awesome in rectifying our "missing" Christmas tree situation. This week I called the main number for Rapid Packout and spoke with Shawna since my prior calls weren't being returned. After finding out that I had been trying to get the rest of my Christmas tree returned after numerous attempts, she resolved the issue in two days. She sent me a check for the cost of the tree, I just wish it had happened in time to enjoy the holiday season. On the flip side, we may get a better price on a tree two-days before Christmas. If you have an issue, ask for Shawna (thank you Shawna.) read more

Great service. We experienced a leak from our water heater. Rapid Packout sent a team to help us with the packing . Today they sent a team to bring our things back. They did an excellent job both trips (in packing, picking up and bringing our items back and unpacking). Their teams were very professional, courteous, polite, efficient, punctual and kept us informed of anything we might need to know or questions they had. We are very pleased with the time and care they took with all our belongings. Per their suggestion, we will finish unpacking and contact them if anything is missing (not usual for their company). This is very reassuring. Thank you for your wonderful staff , today the project manager was Gustavo Rivera. Unfortunately I did not write down the name of the first project manager that was awesome. read more

"Last Update" Everything has been fixed and repaired. Update" The furniture has been partially repaired. We are waiting on the last couple of things to be fixed. Once everything is fully repaired I will provide an update. I appreciate the CEO's quick response from the first review. read more

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