Water Heater Pros came out in July 2024 to install a 66 gallon electric water heater (we were done…read morewith our gas one). It did great for 1.5 years. It wasn't under warranty for parts and labor, but it is to replace the entire unit (something that Water Heater Pros doesn't manufacture and just installs). I am grateful for the return and honesty about cost and timeframe. Matt was so professional and kind. Marsha is secretary and was ready to get me an appointment ASAP. I recommend this company!

Service request was made and kept, no delays. Quality of service was outstanding both techs. we're…read morevery professional and their knowledge of the water heater being installed was outstanding too. The value was great because you're paying for their expertise and knowledge about the heater. Value for money, yes expensive, but you'll be assured that your water heater was installed correctly and it is guaranteed too.

Quick response. Ty was available to replace my water heater the same day. They were quick on…read morereplacing the unit.

This is hard to write because I really like the owner of Water Heater Guyz, Ty, but we had a rather…read moredifficult and expensive experience with him. I think I always leave positive reviews and gave Ty ample opportunity to correct his errors. I even suggested he sleep on it so he/we could come to a reasonable solution. I originally contracted with him to replace a failing tank-less water heater. He was quick, on-time and provided us with a reasonable quote. His install went ok and after a spray of water into the inside of the heater from what he called a faulty previous install, he dried everything and finished up. At one point I noticed that the exhaust vent was hanging at an angle and asked him if he needed to go in the attic to connect the pipe. He assured me he did not and that everything would be hooked up properly. I was relieved because we had just had insulation blown in and I did not want anybody back in the attic to flatten the insulation loft. Within a couple of months I began to experience errors with the heater requiring a hard reset. At first he told me to call the manufacturer and that problems like that were my responsibility. I was relieved when he visited and found insulation had dropped into the unit. He claimed that it was an improper seal of the exhaust flange in the ceiling, blaming the previous installer and suggested I fix it. I did. When it happened again he graciously came and cleaned more insulation out of the heater blower. All seemed well. Fast forward to recently when I had someone inspect the attic without going in the attic. He provided me with a photo of the disconnected exhaust vent from the water heater and suggested I call the person who installed the unit as it could be letting CO blow into our attic. When I called Ty he, again, blamed the previous installer of the preexisting vent. I suggested it was his responsibility to ensure all was hooked up properly and safe. He did not agree. After much back-and-forth, I suggested we sleep on it. Next day was no different. I talked him into sending one of his "installers" to fix it but it would cost me $200. The (really nice) young man came the next day and corrected the problem (for $200) and showed me a finished photo. Three different contractors I spoke with assured me it was the installers (Water Heater Guyz) responsibility to properly hook up the vent. The money doesn't bother me. Ty's inability to accept responsibility(or blame) and just fix it is where we part ways. At every point he tried to blame everyone but himself. Business owners should be willing to bend over backwards to make sure everything is done correctly The install was not done correctly even after I asked him about the vent and the disconnected vent was, most likely responsible for some of the insulation getting into the unit. I will not be calling him for any further work and will pay someone else if I need any more service. I like him and hope he does well but attitudes like this will eventually catch up with a business.

Prompt response and quality service! I used DS Plumbing 2.5 years ago to repair a toilet and now…read morereplacing all three! I needed three smart toilets installed and Dennis did a fantastic job being careful and diligent when installing them. His pricing is more than fair and a pleasure to work with! I highly recommend him for your plumbing needs!

Dennis was so quick in responding our message. When he said he would come 7am, he knocked our door…read moreexactly at 7am the next morning. We had problems with our water heater (leaking) and had to be replaced. Dennis did all professionally and cleaned up after. Highly recommend !

The best service imaginable. I called in the morning and a technician came to my home by 1:00 pm…read more He installed a new water heater as soon as the problem was diagnosed. Brandon was incredible. Patient, profession, efficient and knowedgable. Too bad there is not a six star rating. The best service I have experienced.

Quick response time, knowledgeable and courteous technician. The installation time was as promised…read moreand appeared professionally completed. I appreciate the response time to restore hot running water as needed in a household. Thank you to technician Brandon and the Water Heater Only, Inc team staff, and management's discount approval total cost of the installation.

Walter gave me some great, free advice over the phone. He clearly knows his trade inside and out…read more I'll be sure to call him the next time I can't DIY.

I had a leak from my upstairs bathtub that caused a small hole in the drywall of my downstairs…read morebathroom. I reached out to 4-6 plumbing companies for quotes, but Walter from Crown Plumbing made my decision easy! He was extremely easy to work with, and his communication was excellent from the start. I couldn't be home for the inspection and quote, but Walter worked directly with my dad--who doesn't speak the best English--and still managed to explain the issue clearly and respectfully. He then gave us a very competitive quote and was even available to come out as early as the next morning! Although a few quotes were close in price, what won us over was Walter's personality, honesty, and communication. He showed up right on time the next day and fixed the issue quickly and efficiently. Walter made the whole experience stress-free, and I truly can't emphasize enough how valuable it is to have a contractor who communicates well--especially when dealing with home repairs. If you're looking for someone reliable, honest, and easy to work with, I highly recommend Walter at Crown Plumbing!

Tony was our service tech this morning. Prompt response, friendly & respectful, fair pricing,…read morequality work, and knowledge of the work. We were grateful that he explained all the work and what was needed while not trying to oversell us on any unneeded services We would definitely recommend and use again if needed.

As the owner of a residential property management company, I am always interested in seeing how…read moreother companies perform. So when I come across an exceptional one, I like to share that. This is just that occasion. Mr. Drain has the best response time, even on the weekend. We just called (It's Sunday) and have the 1st appointment tomorrow morning. They have outstanding communication (immediate confirmation with all the information I could possibly need) and reasonable prices. They have my highest recommendation.

Scheduled an install by providing pictures and got a solid estimate with a competitive price…read more Decided I'd give this company a try and was not disappointed. They did a very good job and even rerouted the piping correctly to industry standard. I needed a new water heater as mine was older than 15 years and it was already failing. The new one works perfectly and I've had no issues with it. I highly recommend this company. Quick response time as well.

Editing my update because they are having a glitch with a new phone system, and as soon as Scott…read moresaw my note he called me. I will always support a family business with great customer service, because they care about their customers beyond the "sale". Two years in, and we are happy with our water heater, no issues at all.

Honest and so helpful. Came in to get some advice. Nate and Dillon were so accommodating and…read morewanting to help. Service was a 10 out of 5 :) Give these guys some love they are representing the company in such an amazing way. Will definitely use them for my plumbing needs!

$85.00 to give me an overpriced estimate in literally 5 minutes. We need a waterline installed in…read moreour kitchen (older house with crawl space). I used Armstrong Plumbing years ago to replace all the plumbing from galvanized to PEX. Price was very fair (then). What should be a $400 job (waterline) was quoted at $1270. I have another plumbing service coming to do the job @ $395. Don't waste your time or $85 calling Armstrong.