A lot of what you wrote in response was very inaccurate including travel times and my…read moreaxel/spindle/threads being bad. You took advantage of me before the holidays and that's all I want people to know. I wasn't going to respond to your response on Yelp but the fact that it's now been over a month and you still refuse to send me a detailed invoice and the fact Nick decided to immediately text me after my initial review threatening legal action and bringing up my military service which is completely unrelated says all without me saying anything further. I gave your company over a month now to send me an invoice and I would have ignored Nicks unprofessional, unprovoked threats, and belittlement over my military service but I can't look past it any further. Here are screenshots of what he texted me immediately after my first review, something I believe everyone will want to see before doing business with your company. For everyone seeing this I spent many years in the Army and I'm a combat veteran so I'm not sure why Nick decided this was relevant to text me when all I was asking was for an invoice so I know why I was charged such an obscene amount. If the invoice looked correct I would have deleted my initial review and went my way but I know that wouldn't have happened which is exactly why he still refuses to send it, something I'm owed as a consumer. I will be disputing $350 of the $946.49 charged to me and will be contacting the BBB over the unprofessional texts that were very unnecessary and unprofessional. These screenshots say a lot about Nick and your company's character.

My 26 foot uhaul was pulling a 13 foot trailer and BLAM! One of the 4 trailer tires shredded! I got…read morelucky and pulled off into a tiny town in the middle of DOWNTOWN TWILIGHT ZONE. Uhaul emergency contacted her as a third party. Tanya Novak was my road side hero (no joke). Now let me tell you ... after she jacked up the trailer an elderly bitter old man came out of know where (TWILIGHT ZONE) and got into a toe to toe argument with her!!!! He insisted that we pull the whole rig out of a giant parking lot with ZERO cars or customers or else he would call the cops (and he was serious). We tried to explain ... but he was a dk!!! So I dragged it out on its rim into the street and she did the job in minutes and waited till I drove away. Tanya ... thanks ... it was a mini adventure for us both. Dude was a dk!!!!!!

Drivers can't follow simple instructions when dropping off a non-running vehicle. Vehicles…read morerepeatedly dropped is inconvenient spots where they are in the way rather than in the designated lot

Flagstaff Towing is a predatory scam. They towed my car from the spot I paid $100/month…read morefor--because I parked slightly angled to avoid a mountain of snow my complex failed to remove. FYI: Landlords are legally required to maintain safe, accessible parking--they didn't. Instead, they had me towed... walking distance away. Then Flagstaff Towing demanded $300 in cash only, refusing card--which is illegal under AZ law (ARS § 28-4847). The photos they took of my car show the snow hazard. They ignored that and held my car hostage. This is predatory and unlawful. If this happened to you too, file a complaint with the Arizona Attorney General.

Amazing service and help! Our car needed a tow from a forest service road and they were here within…read more45 minutes. I strongly recommend this company!

Thanking our LUCKY stars Lucky was near by to help us out of a snowy mess. He is a towing wizard…read more He arrived quickly off a snowy dirt road and had us out of there in a blink! If you are ever stuck in the snow, give him a call!

Amazing white glove service. The driver was friendly and professional, I was very comfortable with…read morehim. They arrived when they said that they would, and took good care of my car.

Used United for a loooong tow down to the valley. Their rates were better than other companies…read morecalled. They were available next day early am and were professional. Will def use them for future tow needs here in Flagstaff

Quality work for a decent price... No one else could cut a Mercedes Key for me, Nathan did and he…read morealso provided me with a Brand new fob. I called every dealer from Prescott to Phoenix and they all said the only one whop could cut and program a fob was the dealer . I'm here to say Nathan can an did cut a key and progrsamed sa fob for me!

He was on time. All is working fine. His price was reasonable. I would use his services again…read more Thank you.

Went through insurance…read more We were stranded on the side of the road, and Trevor came to the rescue. He kindly drove us an hour away to the tire shop, recommended an amazing burger shop and handled everything like a pro Molly was kind throughout my constant calls. Highly recommend.

We had a crappy experience with AAA. We were traveling outside of CA when my boyfriend's truck…read morestarted to have problems. AAA said they were sending a flatbed tow truck but then sent a text saying we didn't have premier coverage. We have premier coverage for towing, to which they sent a truck out ASAP and with our luck we had Nikki as our tow truck driver. This chick is little but mighty. My boyfriend and I were really impressed with her. She was very accommodating given the fact that apparently we had been broken down on an Indian reservation in Gray Mountain, AZ. Not the place anyone would want to be, honestly. Doesn't seem like a pleasant place at all. She drove us 175 miles to drop off the truck. We can't say enough nice things about Nikki, she made a pretty bad situation so much better with her positive attitude, consideration, and her overall skill. If I lived in AZ, I'd definitely use this company again.

We cannot say enough good things about Bridget and the incredible support she provided during a…read morevery stressful holiday weekend. When we found ourselves dealing with unexpected issues while traveling, Bridget became our lifeline behind the scenes. She was responsive, compassionate, organized, and went far beyond what we expected to help coordinate, communicate, and make sure we were taken care of. No matter how many questions we had or how frustrating the situation became, she stayed calm, professional, and genuinely cared about helping us find solutions. Even though the center was suppose to be open and the tech had an emergency, she came in and made sure we were taken care of 120%!!!! Exceptional customer service like this is rare. Bridget turned what could have been an overwhelming experience into one where we truly felt supported and looked after. Thank you for your kindness, dedication, and for making such a difficult situation easier to navigate. You made a lasting impression on us. I hope the owners know the employees are 110% the face of you business and this employee ensured that you looked like a rockstar!

Worst experience ever. They blew out my truck's radiator and…read moredamaged my coolant reservoir. This shop seems more focused on creating work orders than actually performing the work. Extremely overpriced for the quality of service provided. Not the right shop. Avoid unless you have absolutely no other choice.

They are people just trying to do their job. I know it's the devils work but hey, your car was…read moreillegally parked. I picked mine up from the lot at almost 3 in the morning and they were very nice. We laughed and had good chats and they gave me some info on what to look out for in the future. They were genuinely great and I walked away feeling good about it. For getting my car towed, I say that's a win.

By far one of the worst companies in flagstaff! They've towed my vehicle twice when I had a parking…read morepass. I contacted this company and the female owner answered the phone. She was immediately hostile and talked over me shouting. She then literally screamed in the phone like an angry toddler and hung up on me while I was trying to explain the situation. When I called back she again continued to yell at me and told me to come to the shop and she would "take care of this and deal with me face to face". Maybe I should press charges for threats. Yikes!

Lol the tow truck driver asked me! "Did they tell you how they where going to charge me" so they…read moresaw an opportunity to take advantage of a trucking company and charged us 3hrs = $600 flat. Less than 3 miles Thanks Repugnant Roger ! Karma takes care of all us!

I never used them don't know why yelp keeps recommending this place ok now yelp isn't letting me…read more complete this because it is short Blah blah blah blah blah blah I didn't get to call him today but he was going back out there even though I'm not picking you up or anything you need me you need anything you want me to call him or call you back I love you I'll talk to you later bye

Had exactly what i needed! Went in and asked for a part and in no time received what i wanted. Was…read morea factory part as well no aftermarket.

I can't say enough great things about this family owned business! We were on our way to Colorado…read morewhen our trailer decided to hit a pothole and break our leaf springs. Unfortunately, the 40 east freeway going to Flagstaff has the worst roads ever. I suggest staying the fast line. Anyways, I called P&M, and Pete answered and said to come by the shop the next day to see if he has the parts. Lo and behold he had the part for our trailer! He was such a lifesaver and we were able to continue our trip to Colorado! Pete and Mary really care about their customers, and they are so knowledgeable about RV's and trailers. I recommend getting your parts from them! Thank you so much, Pete and Mary!