Courteous, accomplished and professional is everything you need to know about Latham's Collision Specialists. They are highly qualified to get the job done right the first time! I totally recommend you bring your vehicle to them! One very happy customer! read more

My car damage was a result of a hit and run. Thankfully their were witnesses who got a plate. Not only did the responsible party hit my car, he almost hit the 2 witnesses and then fled the scene. The folks at Latham's did an outstanding job on my car. I am most impressed. The workmanship was A+. I had always heard they did excellent work. Now I have had my own personal experience. Thanks to everyone at Latham's , you guys rock!!! read more

I took my car in to get a quote for some repairs on the bumper. The lady at the front desk was very rude. When the guy came out to look at the car he did not even look under the car in see how damage there was, which there was quite a bit of damage under the bumper. No one was wearing a mask and there was $30 COVID charge on my quote. At least wear a mask if you going to charge me a COVID FEE! read more

This body shop has AWFUL customer service. We had previously called regarding getting an estimate on our vehicle, the receptionist was rude over the phone and had an attitude. Upon arrival we checked in with the receptionist, she had the same nasty attitude in person as she did over the phone. Then Kevin (one man in charge of body work and estimates) came out to look at the vehicle. He claimed he couldn't give an estimate because we had not decided on a place to have the vehicle fixed (that is so absurdly unprofessional). I told him that, that was odd to me as any normal person would likely want to get estimates. He would not hear me out and as the conversation progressed he got more and more rude, at one point he got in my face. I told him he is ridiculous and that he lost a potential customer and that I would never recommend this body shop. If you're looking for an easy experience, great customer service, and professional work THIS IS NOT THE PLACE! read more

They treated me like a QUEEN After the trauma of an accident, it's so nice to have professional, caring people who mean what they say and say what they mean. Just simply no BS. I wouldn't have been able to take it. They went above and beyond to fix my car and make it look like new again. I am so grateful to have them here in flagstaff. If you're ever in need of an auto body repair or paint job I highly suggest lathams. I was and am truly impressed!!!! read more

Took my Audi in to have the bumper repaired. They matched the color perfectly and it looks like new. Highly recommend.

I just bought a truck for 1500, it's not the best truck. I also bought this truck to learn something about vehicles. For some reason the door on the driver side wasnt closing. I called and asked if that's something they could help me with they said yes. I get there and no one knows what time talking about and this older looking white guy comes out, I showed him my door then he proceeded to tell me my truck needs a lot of work and not even listening to my problem and essentially told me there's nothing he can do for me. read more

So, my newly fixed up car, went backwards down a hill and slammed into the ground when it leveled. This resulted in some very bad damage to the back and bottom of my car. The damage was fixed very well, and working with the owner and his associate was always pleasant. The major complaint and -2 stars is the fact that they initially estimated 2 weeks at MOST to fix. It ended up being over a month. This really ran out my rental, and if not for my waving my arms, I would've paid out of pocket for several days for the rental. The main problem is communication, and they were essentially waiting the whole time they had my car with my insurance company rep. When calling my insurance rep., he said that he was waiting on LATHAMS. Someone was either pointing fingers, or the communication broke down to the point that there was ignorance on both sides. Regardless of who is to actually be at the root cause, what suffered was me as a customer. The amount of frustration, and having to facilitate and mediate between the two companies THAT I WAS PAYING, was unbelievable and outrageous. read more

I recently had my car done by Latham's a week ago and they did a great job in fixing the damage. My car had a big dent in the rear bumper from an accident a month ago. I dropped off the car for about 10 days, and when I got it back, my car looked like it was new. I worked with Kevin, one of the two managers. He was very courteous, professional and knowledgeable. They also did a great job cleaning my car. I felt like I was driving a brand new car once again. read more

I had an accident in Flagstaff and because I live near Phoenix, I was apprehensive about using someone who I knew nothing about nor did I know anyone who could recommend a good repair shop. This was not an issue with Latham's. Kevin was the estimator/manager who I dealt with, and he was both courteous and knowledgeable. He worked seamlessly with both me and my insurance company. The work Latham's did for me was excellent. The colors match, and because I had a front-end collision I was concerned primarily about the car's mechanical and electrical performance. This has not been an issue. Both Caroline and Amy at the front desk were professional and courteous as well. read more

I really only put three stars so that I can get on here somehow they have me giving them a 5-star review and that I enjoyed my time there but the truth is I went in there to get an estimate for two scratches and the man was as rude as he could be and said you don't have six or seven thousand dollars to fix this car so I can't help you it was only two scratches but whatever I did have six or seven thousand dollars to paint it too by the way but just want you guys to know and 40 years in this town I've never been treated that poorly ever stay away from latham's read more

Carolyn is an angel and Scott is a hero!!!! I was a damsel in distress after backing into a tree and not being able to lower my tailgate. They saved me, quickly and were super sweet about it!!!!! Highly recommended - so grateful and lucky to have found them!!!!! read more

I had a claim on my car through progressive. Latham's was awesome to work with and the work looks great!! They even detailed the inside of the car. Very professional work! read more

I wanna first by saying how absolutely amazing these people are. My Chevy Volt was a total loss when a lady hit from behind thankfully nobody was hurt. Living in California I had to leave the car in Arizona because that was where the accident happen. When i called Latham's to get my sunglasses out of the car they where so very helpful they did a thorough inspection of the car to make sure i didn't leave anything else. When i received the package from them they had taken the plates off my car also which meant so much to me because i miss that car so much. Thank you again Latham's so so much from the bottom of my heart. read more

I was so very pleased with the outcome of the repair. Not only was the repair completed in 2 days but Latham's also took the time to clean the inside of our "farm truck" (dog hair, dust, hay, etc.) which was not at all expected. It was the best it looked in years thanks to Ken and the team. Very happy!!! read more

I just picked up my buggy and she looks terrific! This is the third time I have enjoyed the service of Latham's. They helped me stay on budget. The work is impeccable. Everyone treated me like a VIP. read more

I got in my first little car accident and had no idea where to take my car. No matter where I was going to take it I was going to be skeptical. I chose Latham's and they did amazing work!! My car looks brand new! 100% satisfied read more

All I can say is wow. Just brought a van in for an estimate for repairs. I spoke with Dean Swanson to get an estimate for a minor fender bender. This would have been my eighth vehicle to have work done at Latham's. I asked Dean to notate down to make sure my interior is clean after all work was done. I had a prior vehicle serviced here and left the inside a mess. I thought this was helpful information to make sure doesn't happen again. Upon completing the paperwork Dean when inside and then returned a few minutes later informing me that they do not want to work on my vehicle because they feel they were not going to make me happy. I asked him if I was rude he declined to answer he just said we don't want to work on your vehicle. I'm just very shocked that they're turning my business away because I informed him about the problem I had in the past with one of my vehicles. What a shame. I guess it's for the best. Just a bit shocked that when you give extra information when your vehicles being serviced that this is the reason why they don't want to work on our vehicle read more

My sons car was in a accident and I took his car to Lathams Collision to get fixed. I got a call from Lathams saying the car was done; when I picked up the car the fender and door didn't line up and the car was pulling to the right. I have taken the car back 5 times to get fixed. The last time I went to pick up the car Val Latham said that the car was fixed the car was still pulling to the right then he said the car need brakes, then tires. Me and my son have paid over 2000 dollars out of our own pocket and the car is still not fixed. if your in a accident don't take your car to Lathams Collision because you will get the run around. I wish there was a negative star because that is what Lathams Collision should have for its rating. The car is only one year old read more