Disinterested sales staff, etc. Disinterested sales staff…read more Cell staff not responsive

Great products at excellent prices. Same day delivery. Friendly service. We've been purchasing our…read moreappliances here for well over a decade. Why pay more for inferior product and service at the big retailers?

Great family business we've been using for years. Daniel is always quick, courteous and knows what…read morehe's doing. He and his sister Mary took over the business from his father years ago. They aren't cheap, but because they do it right, and give you lots of tips on how to make your appliance last longer, they are well worth it in the long run. We've used them for fixing our washer and dryer over the years, and more recently our refrigerator. Highly recommend.

Absolutely perfect! We had an electrical power surge that damaged our dishwasher, stove/oven, and…read moremicrowave, and Factory Appliance quickly assessed the extent of damage, recommended options for repair/replacement, quickly ordered the replacement units, and installed everything in record time (within a week). Mary is a pleasure to work with (responsive, creative solutions, and great appliance recommendations) as well as the entire Factory Appliance installation/old unit haul out team. Don't waste your time looking elsewhere, Factory Appliance is top notch and has better pricing and customer service compared to the big box stores.

Jorge came to the house and told us the stackable washer dryer unit had a problem with the washer…read moreitself. It was a single use unit, small. When we went to look for a replacement at their location at 720 Reddick St. we found the perfect set! It is a full size tub and dryer, fits perfectly in our space, we did all the measurements to make sure, gates, doorways and access into our home. The price was great and the installation was professional, friendly and timely. Thank you A-1! We appreciate you for a great job! Maryann and Elvi

Bernie was amazing and helped me with my oven issues! He was able to come out on short notice and…read moreprovide excellent service.

Allan was prompt, honest and did a great job on my Miele dishwasher. His wife Renee was very kind…read moreand helpful on the phone with scheduling.

We were not told ahead of time that there would be $124 service charge. They could not locate a…read morereplacement part, so I ended up paying for nothing but a diagnostic.

It was very bad experience....he promised to do the work to replace the drain of my…read moredishwasher....then he arbitrarily cancelled the job after I had purchased parts for him as he had requested

I have used Roy for years for all kinds of appliance repairs and he is consistently outstanding…read more He is knowledgeable, honest, and always punctual. I have had him repair washers, dishwashers, dryers, ovens and refrigerators for me. Roy is a tremendous asset to our community and I truly value his work. Thank you for repairing my dishwasher today!

I was referred to Crocker after having to deal with an HVAC contractor who did everything wrong,…read moretook shortcuts and ghosted me for weeks at a time. Crocker came out and inspected my HVAC system. A few days later I received a phone call from Jim who wanted to personally come out and take a look at things - no charge. Jim walked me through the HVAC system, pointing out what was incorrect and what needed to be done in order to fix the issues and be up to code. Crocker was on time, efficient, and made sure I understood the work that needed to be done. Now everything is working as expected and no issues so Im very happy with the results. Thank you!

This company will make you bankrupt! I called them for a tune up of our AC unit in March and they…read moresent a technician who made the system work after changing numerous parts. The total bill was nearly $900. We did not use the system until June and discovered that it did not start. I suspected a failure of one of the numerous parts that were replaced and anticipated that the warranty for the parts would cover the service call. Their technician came in the morning and started to replace some of the same parts that were installed three months earlier. He also replaced a motherboard, contactor, coil (both were brand new), and took apart the unit covers and the thermostat. After four hours, the technician declared that he had to stop as he was to miss his lunch time. As he was leaving, he mentioned that the problem was a short in two wires ... and that the blower motor fried during his testing procedure. He never bothered to reinstall the covers or the thermostat. The bill for his "service" is $1,000. When the technician left, the AC was in worse shape than when he arrived, and Crocker expects me to pay to make my system inoperable. If you want to have Crocker come to destroy your system, bill you for unneeded parts in the hope that you will install a new system, then Crocker is who to call. Otherwise, save your money and call an HVAC business that is not a crook.

It's not everyday that you can call a local service and have them show up like they are part of…read moreyour family. Yost Appliance inc. Showed up father and son at the door ready to fix the current problem I was having with my oven... Burt showed up with his son on a hot Santa Barbara winter morning ( I know hot an winter don't match up, but this is Santa Barbara!!!) They both were smiling and went straight into the kitchen to tackle the situation. I spoke to them briefly. They educated me on the oven. The problem The solution And the life span of the solution What more could I ask for? The dynamic father son duo.. Explained the origins of when they started And the type of company they strive to be. It was easily made known the two really like what they are doing. I like being surrounded by winners.. Therefore I highly recommend this company Fast service, dependability, effective in communication Anytime I have a problem with an appliance or if any of my friends have issues I'm dialing Yost Appliances!!!' Support local business!!!

April 28, 2026 Yost…read moredetermined that my washing machine wouldn't operate because of a defective child-safety sensor switch that the repairman happened to have when he inspected the machine--meaning that it's a common component. Nevertheless, it cost $140. How much did Yost pay for it? Its installation--in under thirty minutes--cost $155. Was that the labor rate? No, for Yost charges by the job, not by the hour. Would I pay $155 for a job lasting an hour, then? Yost answered that, no, I would pay about double for it! The owner couldn't fathom that that discrepancy is indicative of a labor charge. Was I gouged? I think so.

Once again, with a smile, Frank repaired our washer door. He got us into his packed schedule, and…read morewas here and gone in about 20 minutes. You won't go wrong hiring Frank to repair your appliance. He's great1

Very professional! I worked with Frank and he really knows his craft. Not only did he replace the…read moreheating element in my dryer, he also replaced the dryer vent duct to the outside of my house for a very reasonable amount. In addition, there response time was very good.