He told me that he would be at my property between 9 AM And 10 AM. At 8:57 AM, he says nobody is home and leaves and doesn't respond to messages after even though people were home and he didn't even try to call us or ring the doorbell. I think he gets payment from GE so doesn't care about his professionalism or people he actually services. read more

I spoke with James to schedule an appointment. He did not show up to the appointment and when I tried calling him, he did not pick up. The irony with the vendors name since there is no respect or integrity with the customers. read more

When we purchased a new home, with new appliances, such as a new dishwasher that I did not know how to use, I somehow broke it by pulling too hard on the piece where you put in the soap pod. I just had never used a dishwasher and didn't know how to open it. Needless to say I felt dumb. I called Integrity and James came out, he ordered a new part and then when it came in a couple of days later he came back and installed it. He was so nice, and even showed me how to put the soap in correctly. I honestly had a really great conversation with him. He was courteous and professional and I feel very comfortable giving him 5 stars and inviting him back into my home to fix all of the appliances that need repairs. Thankfully I haven't had any other appliances break on me (except the one I broke) but if I do, I will definitely only call him. Great service, prompt, courteous and very knowledgeable. read more

My dryer was not working. We called James and he came out the same day to diagnose the problem. He quickly determined the issue, ordered the part and returned the next day. After installing the new part, the dryer works great. James is friendly and knowledgeable about appliances. His years of experience in repairing appliances is obvious. Thanks James! read more

My experience with this company was quite sad. Rarely have I experienced such a lack of professionalism. We were charged a high amount for an inspection. Then we were told parts were being ordered to fix. Then nothing. Two weeks later we called to verify status. We were told parts were on order. Then nothing. Then we called two weeks later, again, to verify status and then told that parts did not exist and that the work to repair was not going to happen. read more

James is awesome!! Our fridge stopped cooling so I called Integrity appliance at 8am and James was there by 10am, amazing! Super knowledgeable and found the issue to be defective relay switches. Great prices, super honest and incredibly fast can't ask for much more. Thanks so much James!! The Tooheys read more

Integrity Appliance Repair - Appliances & Repair Near Me

I asked my usual appliance repair company if they could fix our three-year-old GE dishwasher. They said that they don't work on the newer models and that I should call Integrity Appliance Repair of Santa Barbara because they are local and certified GE repair specialists. So I called Integrity Appliance Repair to setup an appointment. Toward the end of the call I gave the man on the phone what I thought was a compliment. I said: "I like that you are GE certified and not just an independent." He appeared a bit flustered by that which didn't make sense to me since I had just praised his credentials. He finished scheduling the appointment and we ended the call. An hour later I received this text from him: "Hi. I'm not doing the call tomorrow. Like you said 'you're just an independent' very offensive thing to say. I've worked very hard to become an independent servicer. Lots of risk. I'm responsible for myself unlike most people." I was very surprised because that was not what I said, in fact it might be considered the opposite. I was also surprised how unprofessional this text from Integrity Appliance Repair sounded. I texted him back to explain that he had misheard me and that I was complimenting him for being an expert with GE equipment, but he had blocked my phone from texting him. So I called him, and was sent to his voice mail. I left a message to let him know that he had misheard me, and that I was actually praising his credentials, yet never heard back from him. Unfortunately I cannot review his actual work (which I assume is fine since my go-to company referred him to me) because apparently I am banned. This is the weirdest interaction I have ever had with a repair company. read more

Have to give James credit he responded quickly to my request for reversing the doors on our washer and dryer. He succeeded where I had previously failed, even when I had the help of a YouTube video. James has the experience and disposition to do the repair quickly and efficiently. Will use again in the future read more

When my oven went out Thanksgiving morning I was directed to integrity appliance repair. After a week had passed I received parts and tried to follow up with them. Via text is the only way he would respond to me. He said he would come out Friday, and I responded if that was the earliest he could come then I would see him then. He responded with reminding me that "today was Wednesday, tomorrow was Thursday, so yes Friday." I told him I didn't need him to be a smart ass I was already upset with the oven breaking on Thanksgiving. He then decides he can't help me and to contact GE. It's really sad to see such poor professionalism. I am an active duty service member as well. I hope you treat other customers with more respect. Thanks for nothing! read more

Integrity Appliance Repair - Appliances & Repair Near Me

James was professional, efficient, reliable and I am thoroughly satisfied with his expert repair of my GE unitized washer and dryer. He came on time, brought all the necessary parts and tools, and quickly repaired my appliance. I give him my highest recommendation. read more

Peter is who I spoke too. I have American Home Shield 15 years now, have had many repairs on homes. Many good contractors. Not here! Bad bad worst service ever! Fridge repair approved from warranty company. Peter said you paid $75.00 deductible YOU LOSE it I can not fix-Poor English. Your AHS lies to you fridge to new go other warranty its free! Me, I paid you already! No me do work!!!! Me, I will give you a review let others know..HE JUST LOL!!! go on. Sounds like the repair man you want, go ahead! Oh if you need more he let me sit for three days saying he was waiting for our warranty company, call our warranty company He had been approved for the part two days ago. When you call Integrity recorders said open 9-5 week days - no one will answer the phone till 9:30 or 10. read more

Have a Maytag Neptune DC which broke down. James came out right away & fixed the dryer. He was so kind. His van had dropped a few drops of oil in my driveway and when he went to leave and noticed the spot, spent a good 15-20 minutes cleaning it up. I'd call that Integrity! I call him whenever any of my appliances need service. If he can't fix it, he's always been quick to refer me to a reliable alternative. read more

Never got back to me. When he did he lied about parts on back order. Told me to call him when they arrive at my house. Never did. Just be honest. read more

The first visit was fine. The problem was diagnosed. The part was supposed to be ordered. Never heard from him again. Could not get a return call after leaving numerous messages. read more

I have known James of 15 years and has always done a great job for me. In fact, I am using him again, monday. He is of true integrity. Richard. Montecito Management Corp. read more

James came out to our place to check on and if needed service our new Kitchen Aid appliances. He was very knowledgeable, professional and was meticulous when testing all our appliances to ensure they were operating properly. Thank you so much for giving us piece of mind James! read more

Integrity Appliance Repair - Kitchen Aid Oven - Appliances & Repair Near Me

James responded quickly to the repair of a chest freezer that was only 11 months old and died. Could not determine the cause immediately but said he would order three parts. Told me to call him when they arrived. I called him a few days later asking for a tracking number and what parts he ordered. He did not return the call nor the two other ones I left on two of the following days. I was shocked that his follow-up customer service was so poor. I was left to deal with the manufacturer for a refund of my original purchase price. I could only assume he wanted to collect the money from the manufacturer for the initial service call of the appliance but it was beyond his skill set to repair it. read more

Whirlpool set-up an appointment with James back in January. He attempted to fix, called him back same day to tell him it was showing the same codes, he said it was the hose and would order and schedule an appointment. 2 months later, several messages left on his voicemail from both myself and a Whirlpool Representitive, a complaint by whirlpool to his supervisor, finally a visit from Mr. James. Paid a visit with an attitude and left without saying a word to me or my husband. We thought he was putting away his tools but he jumped in the drivers seat and left without asking for the warranty or proof of purchase. Very unprofessional ...don't waste your time with this company read more

I can't even express what a terrible business man and what poor service this man provided us. He has the WORST attitude of someone is the service industry. The word integrity means: the quality of being honest and having strong moral principles; moral uprightness. He hasn't a clue about what real integrity is, at least as pertains to customer service. My landlady bought a fridge form Best Buy and got the Geek Squad insurance. 2 weeks ago (on 8/31) the fridge stopped working. The landlady called for a service professional to come out. The earliest they could come was 9/6/17. On 9/6/17 the time was supposed to be between 1-3pm. Around 2:30pm we called Best Buy to find out what was going on since we had heard nothing from James. We were on the phone with their insurance service folks for over 45 minutes while we were transferred from one person to another because they kept passing the blame for why we hadn't been contacted. They told us the service company (Integity) never accepted the service call. While we were on the phone, at 3:15pm he showed up. He had an attitude right away saying he was only 15 minutes late and why were we so upset. We had unplugged the fridge but he said it should've been on for at least 24 hours before he could look at it. So he plugged it in and left. He came back the next afternoon and left a note saying he had to order parts. On Friday, the 8th, I called him to ask when we should expect him back. He didn't call me back until Monday afternoon, the 11th. He was very rude and defensive saying that Best Buy was emailing him and leaving him nasty voice mails about his lack of prompt service. I confronted him saying that it sounded like he was blaming for us this. We did not call Best Buy again after 9/6/17. But they obviously felt that he was giving us poor service. BB left my landlady a voice mail on Monday the 11th, saying they were trying to reach Integrity but hadn't yet and would let us know when they did. He showed up today (9/13/) and just went right to the fridge. I went to talk to him and said we were excited that he was here. His response was to scoff and mumble something. Then he got in his service van about 15 minutes later without communicating with anyone. I walked over to his van as he pulling it away from the curb. I asked if it's fixed. He said yes but he would never be back here again. If we needed service, we would have to use another company. He was so damn rude. I asked for a receipt for what he did. He refused to give it to me and said he'd send it. I said I need one to claim the insurance money for the spoiled food. He said he didn't have it and drove off while I was speaking. I am so angry because he has a TERRIBLE ATTITUDE AND HAS NO IDEA OF WHAT GOOD SERVICE IS. read more

came out to diagnose the washing machine, said he would call in a couple hours about parts & labor. never called back, didn't return subsequent calls. integrity of a ghost.....? read more

this company is not reliable. technician came to my house i have 3 work order n he did not fix even one. my washing machine is working but there's a loud noise and water is leaking. he said he need an approval when i called american sheild he said that i over loaded the washer . how did he knows that i over loaded? first of all the reason we get a home warranty on this emergency if something broken in your house then they need to fix the broken appliances. Don't ever call this company because they will screw u up.. read more

Integrity Appliance Repair - Appliances & Repair Near Me

I called Electrolux to find a appliance repair person who can fix my Refrigerator. The person told me that " Integrity Appliance " would be the one to call in Santa Barbara. It has been two days and Integrity Appliance has yet to return my phone call for help with my refrigerator! read more

We recently had James @ Integrity Appliance address a microwave problem for one of our tenants. He was very helpful (our tenant, who can be tough to please) enjoyed his service level and they were very reasonable cost-wise. The only downfalls we found was that they do not take credit cards (must be paid at time of service) and that they don't maintain a full time office staff to take calls (you often leave a voicemail message, that they then return). read more

I had and Electrolux dryer which was buzzing when turning it on, but would not turn. My installation is a double stack washer dryer in a built in cabinet, so it is a little more difficult as it has to be pulled out to be fixed. I called Integrity Appliance Repair on Tuesday after another repair company who had come on Monday to fix the dryer, and said they would come back on Tuesday, called me back on Tuesday morning, and told me they could not do the work all. When I called Integrity Appliance Repair, and spoke with James, I told him what the symptoms were, and on the phone, he diagnosed my problem as a blower assembly problem. James said he would order a blower assembly, and he should have it by Thursday and he gave me a two hour appointment slot. He arrived on Thursday, pulled the dryer out on two plastic sleds by himself, had completely disassembled within 15 minutes, repaired the blower assembly, and had it put back together was out of there within an hour, and my dryer was working again. I was amazed at how quickly and efficiently he did the repair, as I had thought it would be a long process since it was a complete disassemble including removing the drum, but he did a great job and was a pleasure to work with. I would highly recommend Integrity Appliance Repair. Thank you, James.. read more

Just hope and pray he doesn't dislike you or it's over. No service, no call returns. He couldn't make a scheduled appointment. No problem I said, let me know when you can come out. On the 2nd attempt, no show, no call, no nothing, no returned calls. I'm sure glad this was a dishwasher and not a refrigerator. Anyway, take your chances and hope for best with this guy. read more

I had an appt through GE scheduled with Justin at Winchell's appliance repair but when I called the number it said integrity appliance repair. He was supposed to call me before hand but didn't so called in the morning and said he doesn't have my part and to send a picture and when he gets the part he will come out and fix. I started to ask him a few questions if he has seen this before what if it happens again, he yelled at me and then said he's off the call and hung up on me. now i'm calling GE back again to figure out how to get another person out. read more

It's so easy to post a bad review, and sometimes it's nice once in awhile to post a good review and unfortunately many people do not take the time to do it. So with all these crummy reviews posted on Yelp, I thought I would share my opinion. We had a very positive experience with James from Integrity Appliance Repair. He was contracted through Maytag to fix my dryer. The time in which I called Maytag, and my service call was placed, my dryer was fixed in 3 days. James accommodated the time I requested because of work, he had the part I needed, he was efficient, he gave me a window on when he was to be here, he was on time, and he communicated well via a phone call and texting. He didn't even have to move my dryer to fix it! If I have another issue with my large appliances, I hope Maytag would recommend him again. read more

James was super kind and professional during the entire refrigerator repair process. Highly recommend. He is busy so you may need to be patient read more

So he came out for less than 15 minutes and said our ice maker was not working because of a lodged piece of ice and made some adjustments on the back of the fridge. He turned the water back on and said we would have ice in a couple of hours. I returned in two to three hours to find our entire kitchen flooded by the refrigerator and ice maker obviously was still broken. Never returned multiple calls. read more

I don't know what is up with this business. We had a good experience with a warranty repair as he was referred by the manufacturer. When we tried to use him for other appliances, he was a no-show no call TWICE, and didn't respond to messages. Maybe non-warranty jobs are not worth his time? If so just say you don't want the job or are too busy. Standing up people who took time off out of their schedule is a dick move. Do not recommend. read more

James is all about service and quality service at that. I can't compliment him enough for the time and energy he did on our behalf to resolve a new appliance issue. Not enough stars for James. read more

I went online to HSA home warranty because my dryer quit drying. It was 4:00 pm. I filled out the form and it said that it was dispatched to Integrity Appliance Repair and gave the phone number. I called and got an answering system. They called back within 5-10 minutes and I asked when they could come out. He said tomorrow 8-10 am. He was at my house at 8:00 am. He said the heating unit was out and he would check to see if he could get it locally, but it would probably need to be ordered which would take a couple of days. He called back at 9:09 am and said the part was available locally and he would come back and finish the dryer if that was OK. My dryer is now fixed at 9:38. The gentleman that came to fix it is named Peter and he is outstanding, and very professional! I absolutely recommend Integrity Appliance Repair 100%! read more

I just spent a good part of my morning reading all of Integrity's (James's) reviews. Man you either love him or hate him. It's either 1 star or 5. Really unhappy or elated. I found my earlier review of 2013. It was short but sweet and 5 stars which James richly deserved. I'm beginning to wonder whether James is bipolar. Sometimes he's communicative and helpful and others curt and bordering on surly. Hard to tell which James will show up. It looks like the 5 stars outweighs the 1 stars. I'm still staying with 1 star on this one. All I asked for is a little communication and I basically got cut loose and told (non-verbally) to go pound sand!!! Ultimately it cost me this consternation and a few days I could have had the compressor ordered. I called Manny whom Kyle from Midway recommended. Manny sent Alex to diagnose from I think Mission Appliance repair (rest assured I will review them). He was very good. New compressor ordered and promised installed and working Tuesday (5 days)! Now that is more like it. I'm so tired of impolite and unkind...did I mention..... impatient people. read more

We had a refrigeration repair desperately needed. Whirlpool covered parts, and directed us to James at Integrity Appliance. HE came on time, was the MOST efficient repair person I ever met. He does want you to let him do his thing, so I stayed out of his way. He was an efficiency machine! he defrosted, repaired and cleaned up fixed the unit in less than 2 hours. OUTSTANDING. Yes I did not argue with him, did what he asked us to do, ( washed and cleaned the freezer bin), mutual respect is required to have a great experience, but shouldn't that always be the case anyway? Thanks James. read more

I called on Friday May 15, 2020, was told the soonest he could come would be Mon, May 18, 9am-11am to fix my dryer. At 10:50 I texted to check in and was told he forgot and would not come today. Could come first thing the next morning. I called Frank and Son's and they came right out and fixed my dryer! Don't waste your time with Integrity! read more

My refrigerator is leaking. I purchased an extended warranty and Assurant scheduled an appointment Wednesday at noon, sending me the telephone number for Integrity Appliance Repair. Called 3 times Wednesday, left my phone number, got no return call. Called Thursday, left a message, got no return call. Service time on Friday, 12-5, came and went, no serviceman: called and texted, no response. My refrigerator is leaking, I have brand new hardware floors, and it's been a week. Not much integrity. read more

James came by to do a warranty repair on our washing machine. He was quickly able to diagnose the issue and order the required parts - which arrived the following day. Once he had what he needed he swapped them out and we were back to doing laundry . . . not the most fun thing on the planet, but hey when you can't do it, you really miss it. James is a good guy and even though he says he doesn't read reviews, I highly recommend him to anyone who has a dead or seriously ill appliance. read more

If I could give 0 stars I would. Because they are an authorized GE Repair facility and we had a type of recall work being done, we were forced to use Integrity Applicance Repair out of Santa Barbara. GE set up the appt. The first time the technician came out he could not have been more rude. He came and went in less than 5 minutes. He seemed ok knowing our dishwasher was out of warranty, but couldn't get out the door fast enough after I told him the svc call and work would be paid for by GE. I tried to find when he would be back and he said something about a week or two to get parts and was very snotty about letting me know they 'weren't just sitting around' at his shop. The second time they were supposed to show up was today. I finally called GE to find out when the parts, which were shipped directly to us, could be installed and requested that Integrity NOT be the installer, but GE said it would be ok, that they would just request a dif tech. With that, GE called them and Integrity accepted the appt. Well, after being blown off, I found out from GE about 30 min after the 8-Noon window there was a msg that Integrity had called and they couldn't make it. Again, just so unbelievably rude. GE is not completely innocent here. It turns out there were other GE authorized servicers in the area they could have called from the beginning. Today they did and I got an appt right away with A&E Factory Svc. I think they are in TO. If in Ventura and need an authorized GE repair facility, you may want to tell GE you want A&E Factory Svc instead of Integrity. I don't think Integrity likes coming all the way from SB, but that doesn't explain accepting the appt in the first place, and then accepting ANOTHER appt just to blow it off. Not just rude, but intentionally rude. Just checked BBB and saw they have an F rating due to past complaints. Does GE know this? Do they care? read more

Unlike the previous reviewer, my experience with James was excellent. He called me back promptly and arrived on time. He fixed my washing machine after a previous repair person could not figure out the issue. He was fast, friendly, and knowledgable. I would call him again. read more

James with Integrity Appliance just finished repairing our GE washer/dryer combo and he did an excellent job. I read some of the negative reviews here and just wanted to say that we had a very positive experience with James. He returned our calls promptly, diagnosed the problem, ordered the needed parts, and called us and made the repair when the parts came. I'm an engineer and watched James do the repair. He was efficient and there was no wasted effort. One commenter said he had no integrity. I want to say he definitely has integrity and takes pride in his work. I have a feeling that people may have become frustrated with the time it took to get parts during the COVID pandemic and took it out on James. Okay so maybe he did not call you when the parts took a long time to get in. Good repairmen like James are busy and may not want to work with a person who is not understanding, impatient, and disrespecting. Good for you James tell them to go somewhere else. read more