I have a watch that my Grandfather gave me. It is wound too tight and needs the spring released…read more I called them and he said it would take 4-5 months to look at it. I asked if they still had a watchmaker on site and he said, "the short answer is, I cannot look at that watch for 4-5 months. Customer Service.... This guy failed. The watch I have is worth upwards of $1200-$1500 and I was prepared to pay him what ever it took to get it running. His EGO and Attitude get in the way of him doing business. I'll steer clear. I was in the Jewelry Business for nearly 40 years and I still have people ask me where to take a watch to have it serviced. The answer now is Anywhere buy Guyos. Don't be fooled by AI generated reviews that tell you how great this place is. Check it out online and then give Mr. Attitude a call and see if they match.

Great service with fair pricing. Discounts for vets! Guyo has many choices for new wrist bands and…read morewatches. He's quick to refer specialist who focus on Grandfather clocks and other specialties.

I called George to see if he did battery replacement for fossil watches and was immediately…read moreresponded to with the address where I could bring my watch for immediate service. George was very friendly and worked me in and within 10 minutes. I was on my way again with a new battery in the watch. Additionally George set the watch to the correct time and buffed and polished the watch crystal. For any of your watch needs I would highly recommend Time Keeper and using George as your solution to any watch needs.

I followed his online profile/platform for a request for watch service on two watches and included…read morephotos and all the requisite information. It's been 5 days and no response. Who knows, perhaps he's on vacation?

An absolute embarrassment of an establishment. I took my g shock in for its first battery change…read moreafter about 3 years of ownership. They performed the repair, then gave me the watch back. Immediately after, moisture entered the watch, and the buttons stopped working. I drove back, and they refused to take responsibility. Moisture had already entered the watch so I asked them to at least cash me out for the G Shock (which was only a few years old and water proof to 200m, I'll remind you). Ali refused, wouldn't give me a refund for the battery replacement, and wouldn't replace my watch, even though they did not make sure the watch was sealed properly. He claimed it was wear and tear, and that it was my fault and he doesn't take responsibility. NEVER trust them with your more expensive jewelry, considering this is how they treat cheap $100 G Shocks.

My brother passed away and they were able to resize and restore all my brother's previous jewelry…read moreso that our family could continue wearing it. Very nice people to work with.

I'm grateful the owner saw my review, reached out, sent a shipping label, had my pearls re-strung…read moreagain and shipped them back. Thank you

Family owned and operated for 7 decades and it feels like it. Always smiling friendly people when…read moreyou walk in, and exceptional service. Just picked up an anniversary present for my wife there and have had several small watch things done. I just love the place and the people! I've found that with few exceptions most jewelry stores are pretty friendly, including the chain ones. Duke's stands out even from that. Very unique experience and highly recommended!

Everyone there was very kind and attentive but the pricing was absolutely out of our range. Rings…read moreparted at 2k. They are entirely customizable which makes the price seem worth it but for us, it wasn't what we wanted. I'd only recommend going if you already know you want a more unique ring and it needs to be custom... and you're willing to pay for it

The employees at forge are so kind and helped us design the perfect ring. Every time I go in to get…read moremy ring cleaned they're so kind and willing. We love forge and reccomend it to everyone!

I'm severely disappointed in this business. I took my Fossil watch in to get the battery replaced,…read moreand unfortunately they were unable to get the back put back on. I was asked to bring it back, and after bringing it back once, I was told that it was likely only the manager could put it back on or that I could try the Orem location and hope one of their employees could do it. I was able to speak to the manager about scheduling an appointment with him for today and we agreed to follow back up and set a time up this morning. I have called twice and left a voicemail but have not been contacted by him again. I don't recommend this place, now I have to find a jeweler and hope they can fix it.

I loved my experience here. Clean, professional, and Veronica did a great job. I would recommend…read moreher any day. Very happy with my piercings. Also, I liked that I came in with something in mind and she gave me her opinion which ended up being better and I went with her opinion instead.

Helped fix my necklace clasp and was very efficient and fast with great results and friendly…read moreservice.

Highly recommend Fast Fix for jewelry repairs! Quick backstory: I took my ring to Kay Jewelers to…read morebe resized, and when it was returned, the prongs had been polished down so thin. When I asked about it, I was told it was normal. A few months later, I lost a diamond from the band where one of those thin prongs was. I decided to get a second opinion and went to Fast Fix. Tony was absolutely wonderful. He took the time to explain exactly what my ring needed and how he would repair it. He took amazing care of it, and now it looks brand new! It also feels so much more secure. The replacement diamond was matched so perfectly that I can't even tell which one was replaced. We'll continue coming here for all of our jewelry needs. They've also repaired a few of our boys' chain necklaces before, and they always come back perfect. You can tell Tony truly cares about his work, and that speaks volumes!

JCPenney needs it's employees to stop convincing its customers to get a card it's not worth it if…read moreit's only gonna bring the price down once when you get the card and never again

Went to the makeup department to purchase some mascara and eyeshadow, they had all warm colors, I…read moreask the sales rep if they had any cool colors, I don't think she had any clue what I was talking about she brought me a palette with brown, cream and other warm colors, she said these are cool colors, I said which one the brown sarcastically. Lol I turned around and left when she gave me a dirty look.