They are a convenient location but the service department prices are way out of the park. When you ask for a quote they give you the highest possible price, and its up to you to negotiate the price with them. Otherwise, you will pay much more than you should. When you buy a new car from them you can get a good deal if you are a smart shopper. You get good sales perks like free car washes when you bring your car in for maintenance or service, but you have to ask for it. The service people should automatically ask the customer if they want a car wash, not the other way around. I have had my car come back dirtier than when I brought it in. read more

DECEPTIVE dealer!!! Will be contacting better business bureau! The 2010 suburban with 47,000 miles does not exist. Just trying to lure you in!!!!!! Myself and others have dealt with this. Make sure you read all the yelp reviews, even the ones that aren't recommended! the Don't waste your time with this unethical dealership. I've looked up reviews on this dealership on other websites and they're not good. Save yourself some time and effort and probably a lot of money and go someplace else. read more

Hello I was looking for another chevy camaro and John lesniak helped me find one I was looking for and everything came back good and called him and said I'd be back on Thursday if it was possible due to work and was able to and by time I got there new car was all cleaned and gas up already for me. Great experience glad I went there and not rock Chevrolet in grays lake. They are real pushy and after they get u in a car they don't care about u. Thank you ray Chevrolet for great experience read more

AMAZING SERVICE. I was helped by Peter Gaynes which btw is an amazing person! He's so funny and he really did make sure I was taken care off and went home with a car I was happy with. Sure enough I took home a brand new 2016 Chevy Cruze and I COULD NOT BE HAPPIER. Thanks to Peter he really made this experience so much better and less stressful. HE IS WONDERFUL read more

I purchased a Silverado from Ray Chevrolet and couldn't be happier. While the price was a chief driver of my decision, the reason I went back to Ray was the people. Starting with Tony Jensen, everyone made sure my questions were addressed with straight forward answers. Overall, a great buying experience! read more

I had a flat tire, had my 3 year old with me, stopped in cause the tire wouldn't hold air. Kyle in the service center was a gem, he helped me to get everything situated since they would have to replace my tire. They had to order it. But he found it closer, got the ball rolling on that, and set up a shuttle ride home for my daughter and I. Overall a pleasant experience in an unpleasant situation. Thank you to all the service men & women at Rat's, seems like I've been there every few weeks lately and I haven't been disappointed yet! read more

I had a really great car buying experience here the individual that I work with name is Chris Kahlmorgan I came in with a pre approval of 17.81 percent and I left with a 13% he also decided to detail and inspect my car and fix any issues that were unnoticed on my pontaic G8 before I left the dealer also I receive a free 2014 Chevy rental to drive while my car was being inspected I can say personally this is a very good dealership Chris also worked along the way with me with the pricing and everything else such as the monthly payment, if I ever decide to buy another car I would definitely return here not to mention I didn't have to put any money down which was a plus. read more

I had a great experience working with Josh Kiscellus. He was kind and understanding of my needs. Hands down, one of the best salesmen I've worked with before. I wouldn't bring my service or car anywhere else. Thanks Josh!! read more

The car sales man John Lesniak who helped us did a great job getting us the vehicle we wanted (chevy equinox). He's very upfront and honest and gave us the best experience possible. Everyone in this dealership seems very nice. The Business manager/Financer who helped us as well was very nice and helpful. Will definitely recommend this place. We'll come back again that's for sure! read more

Had a awesome experience at Ray Chevrolet salesman Ryan Borke is the bomb.com. He did whatever was necessary to get the deal done the whole experience was very painless. I would recommend buying at car here no where else. I will definitely be back and will recommend this to friends and family read more

Ray Chevrolet has quickly become my go to place to go when I or my family members need a car. I have purchased two used vehicles in the last year and Dennis Lazara has been terrific. He treats us like family and is always trying to make sure we have the right car at the price point we need. It's nice to have a go to guy when you need to make a big investment like a car. Thank Dennis a Ray Chevy read more

I just bought a used Chevy Equinox from Al Stoll. He was extremely knowledgeable, not pushy and did his best to get me through the process quickly! Tony Ruiz in Finance was also a pleasure to work with. He was friendly, knowledgeable and helpful. read more

First time customers of Ray Chevrolet after they were recommended by a friend. We went in for service on our 2007 Honda Accord, after getting poor service at a repair shop near our home. We spoke with Rob Chavez and he took the time to walk us through the repair options. We didn't feel rushed or pressured into making a repair descision. With regard to the repair itself we feel confident that the repair was done correctly and that we made a well informed decision based on Rob's recommendation. The prices are comparable to other repair shops in the area but its the customer service that we received that will keep us going back. read more

Great first-time car buying experience! Highly recommend John in sales and Tony in finance !

Used car buyers beware! I purchased a 2011 Mazda CX-7 on 12/7/20 for $6250 plus tax title and registration. On 12/9 a unusual noise was heard in the rear. 12/10 dropped vehicle to a local shop for diagnosis. Vehicle was diagnosed with a bad right rear wheel bearing and also bad right front ball joint. Ray Chevrolet did a 125 point inspection on this vehicle and these issues were not noted. Went ahead with the repairs at a cost of $1151.08 because I needed a safe vehicle right away and wasn't sure if I should drive a vehicle that far (one hour away) with a known bad wheel bearing and bad ball joint. I spoke with my salesman John Lesniak who directed me to speak with the customer relations manager Arnold Hernandez about this issue. I asked Arnold if Ray Chevrolet would split the bill with me to make this right. Arnold stated that because Ray Chevrolet gave me such a good deal on this vehicle that they would NOT be willing to do so. I checked the trade-in value on this vehicle and it is approximately $3500. They sold it to me for 6250, you people reading this do the math. Apparently Ray Chevrolet will not stand behind their used vehicles that they sell unless of course you buy the extended warranty. Do yourself a favor and go someplace else. If you do decide to buy a used vehicle from this dealership take it for a independent inspection to make sure all issues are discovered before purchase. read more

just want to let ya know I took my car in and purchased 2 tires for my Cruze that went great. I asked for a car wash that never happened. the service person forgot. I also asked for an appraisal for it seeing I was interested in maybe trading it in. That also was forgotten. On my way home I called to let them know I wanted the one good tire of the 2 taken off and was told no problem. I stopped in today to pick up tire and asked for serviceman who tended to me the day of service he promptly told the person who asked me how he could help where it was and did not give me the time of day. Also after every service I've done there I've purchased 2 cars with Ray Chevrolet and have aalways been asked to give my review, but not this time. read more

Overall a good experience. I dealt with one of their salesman, Edwin Nevarez, who greeted me and was quite friendly. He wasn't pushy as most salesman are. Showed me a vehicle I was interested in and test drove. Left the dealership doing my homework. Returned a week later and met Edwin again. He was professional and very nice to deal with once again. Dealt with John Trimarco one of the sales managers who was nice, but to the point. I don't have the world's best credit, yet they were able to work with me and get me approved. Funny thing is that I wound up getting a Ram 1500 Laramie from their Dodge store. I traded in a Chevy Silverado 1500. So they took my trade at Chevy and the guys at the Dodge store took care of all the paperwork for the Ram. Very seamless transaction. Quite impressive overall. I did have to haggle with them on my trade, but they matched Rock Chevy's quote which was 2000 more. You never leave a dealership thinking you got the best deal, but overall I felt they wanted my business the most. So I have to give them a positive review for that. Do you homework, don't be pressured into buying the same day. Come back to them and they will work with you. I have bought and sold many cars, and this is one of the nicer dealerships around. SEE EDWIN who is a super nice guy! read more

Was looking into buying a used hyundai. I called about 45 minutes before coming to make sure the car was still available. I spoke to jessica and she said it was and that she would have the car pulled around waiting for me. I was on my way which was and hour and 30 minute drive for me and jessica called again just to make sure I was coming. I arrived and was greeted by Timothy. We got going on all the paperwork, spending almost 2 hours giving personal information and writing up information on the current car I had. Was told repeatedly the car was there and that we could look at it as soon as we got through all the preliminary paperwork. Then the sales manager Ryan came over to see how the Timothy was doing then proceed to tell me the car had been supposedly sold by a different dealership!!! I am so disappointed in this dealership. driving and hour and a half to purchase this car, spending 2 hours on paperwork and getting my credit run just for them to tell me the car had been already sold!! would not recommend this place to anyone nor will i be coming back. read more

They made things right! They sold me a car with major engine problems but three months later, without purchasing a warranty, they still made things right by giving me another car, they could have just told me that's one of the downfalls Of buying a used car but instead they wanted to maintain their good reputation of keeping a customer for life read more

Ray Chevrolet has the best team ever!!! John L. Thank you for going above and beyond and Tony J. You were very very helpful and you also went above and beyond to make sure we left happy. George gen.mgr was very very knowledgeable in helping me understand some things about my purchase. You can't go wrong with Ray Chevrolet!!! read more

We bought a brand new car from here in mid September. I have to say that I am not at all impressed with their service. My husband knew exactly what kind of truck he wanted and even knew which one on the lot he was looking at. It should have made their job easy and our visit quick, however they are car salesman and I don't mean that in a good way. After 3 hours of going through one bs thing after another with them trying to oversell services that were not necessary we finally were ready to get out of there and get home. That is until my husband realized they shorted him the second key. It's now 3 months later and we still have no second key. We have called many times and my husband even went there to try and pick the key up. They kept feeding us lines about the fact that they sent it out and had us call FedEx only to find that the key was "sent" back. Yet somehow that key has gone missing. There have been a lot of false promises from this place including promises of callbacks. We are done with this place and I can guarantee I will never refer anyone to this car dealership. read more

1st time at Ray Chevrolet and I will now use for all my vehicles. Rob Chavez did a great job with service. Researched my car's bulletin and continues to track its status for a fix. Communicated well and often on my car's progress for 2 oil leaks, oil change, and tire rotation. Put me in a loaner when he knew my timing was limited to stay and I didn't lose my day. Rob also chased down my extended warranty info to make sure I was properly covered and handled the claim. Great work and experience from a great team by Rob Chavez and Mark Brose read more

Came up from Cincinnati, Ohio to purchase a commercial van for my business and after 45 days and no title now the van has to sit until Ray Chevrolet gets their crap together - What's so disappointing is that Ray Chevrolet has had since March 2019 (8 months) to get the correct paperwork to sell this van but did nothing - Three other things that are very disappointing is that the sales manager told me that they sell lots of vehicles to people from Ohio which is a lie because the lady in their title office did not have a clue of what I was talking about when I said I could not get tags - I had already put down a deposit on the van and then came up two weeks later and even in that amount of time they could not get their paperwork in order - Lastly what they did send to me what they had it was within 1 week of the tags expiring so there was not enough time to get me the correct paperwork - So now I'm losing money everyday until I get the correct paperwork - If you live in Illinois you might be OK but if you live outside of Illinois and you buy a vehicle from Ray Chevrolet after reading this post you have mental issues - You have been warned read more

I would never buy a car from them or send anyone I know to them. Mine is a long story that still makes me mad and I got the Jeep in Oct 2015. My son went in to get a car for his family. He has bad credit and told them from the beginning. They told him he needed a cosigner to get a car. I went in to see if I could help, even though we tried at a few other dealers and were told I was not able to cosign because I already had 2 car loans. We were very clear on how much down $500 and how big the payments could be $150, we had no room to move. After running my credit and spending much time in a loud sales floor, we were told that with some creative financing the deal could be done, car in his name and me a cosigner. The first salesman we had left in the middle of the process and handed all the paperwork to some other salesman so we had to explain everything all over again. At 9pm when the store closed we were finally in the finance office being told the car had to be put in my name with him as the cosigner and they needed more money down $1000 more. That was 10/12/15. The Jeep had a broken windshield and needed the safety inspection, yet they gave the car for him to drive home. It took weeks to get the car back in to be fixed. They found many things wrong to be fixed which didn't sit well with me since the car was transporting my small grandchildren. I won't list all the calls made to the finance department to try to actually finalize the deal. I left messages and never to calls back. I sent texts and got no replies. Yes, I have all that information documented. I finally signed the last paperwork in December, with the Jeep in my name only even though the whole thing was to help my son build his credit. I also traded a car in, on paper only, and didn't get the title for another month. That deal was, I traded my car into them to help the financing and then they sold it back to me for a $1. I told them many times I was not paying more than a dollar to get a car back that was already mine. I had to pay more than that dollar for my own car when all was said and done. Could they have offered me gift cards to maintenance/repair work that might be needed to make up the additional money spent, nope? Because they were having issues getting a bank to finance me, which I told them they would in the very beginning, my credit score got hit with 40 hard inquires in a 2 month time. When we first got the car, we were told we would get the first oil change free. Guess what, I've never gotten anything from them offering the free oil change. When we took it for a test driver they were offering a $25 gas card, never got that even though I mentioned it to a few people. I just found the whole experience to be very non-friendly, very much about making sales and money for them. Many people don't like car dealerships and car salesman, it is places like this that support people for having those feelings. read more

Stop chasing people around when they are just looking!!! If we need help we'll ask!!! Can't even pull in to take a look.

I found the dealership through 800Fresh start. I was very upfront about my credit and financial situation. I was told I had nothing to worry about and the fact I had money down helped me a great deal. I was called the next day by ALEC telling me he had great news. i contact via chat where his photo POPs up saying he is available. I get someone else who says she talks to him and confirms I have been approved. I talk to him on the phone later and he speaks of getting me "Pre-approved". He sends me a credit app link which does not work so I apply online and he emails back that my info is printed, given to his manager and "they will get back with me shortly" Shortly must mean never in his dictionary. I emailed 6 hours later asking if he had gotten a result and never got the courtesy of a reply. I chatted online and was told someone would call me. Now I am talking to Dan in finance who tells me how he doesnt mind staying late to help people. I forward numerious paystubs, financial info and call back the next day. I ask for Dan in finance and am told "we dont have a Dan in finance." I read his full name from email, "oh thats Dan." At one point I was transferred to a phone that rang 10 times before I hung up. I called later and got a voice mail and Dan calls back to say I am approved and asks when can I come in to select a car. I had already had a car selected when the process started and when I inquired about that vehicle, I was told they cannot "hold a car for someone who is not there in person and make the agents do a lot of extra work."I had explained several times to everyone I spoke to that I lived over an hour away and would be renting a vehicle to drive there so needed to know for certain I was approved. Then I planned to leave with a vehicle that day. Eventhough I have been told I am approved numerous times, now he is requesting more info and calls me back 1 minute later asking for my previous employer and address. Three to four hours later I call again and leave a voicemail. Two hours later I get a call to a phone number we have never used and told he worked with several people and "no one wants to work with me." I can assume he was going to leave a message to get out of speaking to me. Lies, unprofessional, need I say more. This is why car dealers have such a slimey reputation. I let the double talk slide but certainly took note of how they do business! read more

I bought a used car here. The sales guy named Josh did a good job. Good communication and pretty efficient in processing the sale. I would not hesitate recommending them. read more

Ray Chevy is the best place to buy a car. Our salesman Joan Riano Did a great job of finding the exact car we wanted

Happy Birthday Honey. I was looking for my daughter's first car. I initially contacted Brian about a Chevy Cobalt and arranged a time to take it for a test drive. I verified the appointment in the afternoon, but when we showed up there was no Brian and no Cobalt. Bait & switch is the oldest trick in the sleazy salesman book and I should have run screaming. However, my daughter works 6 days a week and I am very busy as well. Dennis spotted us and talked us into looking at some vehicles. I was getting tired and just wanted to leave, so Dennis called in the Sales Manager Ryan. That's when the hard sell techniques really kicked in. They finally showed us a car that wasn't a complete wreck and my daughter loved it, so despite my reservations, I yielded. We were unable to pick up the vehicle for a few weeks and was originally told that would be no problem. After a week, I was getting constant calls, even at work. I finally got tired of the phone calls and called Dennis to pick up the car. I even called to let him know that we would be arriving toward the end of the arrival window. Each time I called, Dennis told me he didn't want to have to wait around all night for me. We got to Ray Chevrolet and it took an hour to get the car ready. While we sat there, Ryan made no attempt to talk to us, even though there was mostly salesman in the place. Guess my business wasn't important any more. Some red flags had caused me to be concerned that the car might be water damaged; including carpeting smells, excessive moisture in the trunk, and concerns about the electrical system. Over the phone, Ryan assured me this was not the case and agreed to dry the trunk and fix some other damage. Neither of these items had been done. I had also been promised a gas card, which I then had to drag Dennis up to Ryan's throne to obtain. We drove the car home and my daughter was going to pick up her birthday present 6 days later and the battery was completely dead (did someone say electrical problems?) I called Dennis, who told me "there's no warranty on a used car and once it's driven off the lot (Ray Chevy) is no longer responsible for it." He called me back, probably after realizing that telling the truth was not the best policy for a salesman. He then tried to tell me that I did not know what he had told me an hour earlier. I'm a Quality Manager for an Automotive company. I may have just acquired a new hobby. read more

Shout out to the sales manager at Ray Chevrolet last night for leaving my husband and little boy stranded without a ride home. Walking away while my husband is asking you for a ride home and apparently pretending you don't hear him? Even one of the sales reps said you did in fact hear him. Why because you didn't close the sale even though the check was written the other day and one of you apparently made an error? So thank you HECTOR for arranging a ride home for them. The general manager has been met with and Mr. Scarpelli will be notified if he hasn't already. By the way, Mr. Olson is owner of the business you just screwed and the person that wrote the check the other day? He's the other owner. Never will I step foot in your dealership again unless appropriate measures are taken towards this sales manager, especially when this takes place in front of our CHILD who is upset because he thinks he has to walk home in the cold last night. Not to mention while outside in the cold saying "dad they're talking about you in there". SHAME ON YOU. read more

I brought my Equinox to Ray for service after another dealership told us they couldn't find anything wrong with it. They took our issue seriously and quickly diagnosed and repaired a complex electrical issue. Rob at the service desk was fantastic. Apart from being very helpful and accommodating, he also arranged window tinting at the same time as our service, which I thought was very cool because it saved us another day without a car. Excellent service. read more

This dealer is a fake on the sell side. Never ever go to this dealer, it's a meagre waste of ur time and effort. On call they will give attractive offers, after going there they will not adhere to what they say on phone. Had a very bad experience with this dealer. Stay away from their internet department and their dealership. read more

Went to Ray Chevy to look at a Colorado. Told them what I wanted to do and to give me a value on my trade. Well first it took over an hour to get a number on my car and find the truck I would like. Went on a quick test drive and started waiting again on numbers. Had to wait until next day to hear from bank. Called my salesperson at least 7 times before I could get ahold of him. Stay away. They don't care how long you are sitting there. Very unprofessional. read more

After visiting several Chevrolet dealerships I decided to buy my 2016 Malibu from Ray Chevy because they were friendly and offered the most competitive pricing. I live over an hour away but being able to buy from Ray Chevrolet was well worth the trip! I worked with Hugo Ayala who is a wonderfully honest salesman who really knows his stuff. If you're going to shop at this Chevy make sure you ask for Hugo. You won't be disappointed! read more

John Lesniak was a huge help in purchasing my car. I had a very specific list of things I wanted my new Chevy Cruze Hatchback to have and he took the list and found one that was well priced and exactly what I wanted. This is the 2nd time I have purchased a car from him and will probably by my next car there too! Wonderful service, and got me exactly what I needed! read more

Went here on Monday because we were finally ready to trade in our 2001 Jeep Grand Cherokee and the sales guy Ed Dembski was so awesome and helpful. He got us an honest deal for our trade in, a little under what Kelly blue book said it was worth but exactly what we expected. He was very helpful in getting us the best deal for the price of the suv we chose and all the people in the dealership were beyond friendly! Also the credit guy got us the best interest rate 2% on a 2015 suv, and a great deal on our extended warranty for the vehicle. Definitely recommend Ray Chevy in Fox Lake - good people to deal with!! Made car buying easy. read more

From the very start at the purchase it has been a LIVING NITEMARE !!! and continues to get worse and worse every time I step into this dealership.I dropped my vehicle off on Monday Feb 13 2017 for what a routine oil change. I picked up my vehicle and load and be hold the hood of my brand new 2016 Equinox was caved in and nobody at the dealership had an answer. They attempted a hack job quick fix which I immediately refused and now Friday Feb 17 2017 they still have it and will keep it until it is perfect the same way they received my vehicle. PLEASE feel free to contact me ..... read more

I drove 3 hrs to see a truck they had listed-I was very impressed with the way the salesman treated me and my family.They gave me an honest price on my trade and a great deal on the truck I wanted.A big thankyou to my salesman TRACY and the rest of ray chevy. read more

Well i have to say since writing my first review Ray had responded. I was not looking for another truck, but I gave Ray the opportunity to make the first deal right...and they did. We had to go back and forth numerous times on a few trucks to strike the right deal and Ray made it happen. I am very happy with the new/used truck i got. Fit my needs perfectly and remained affordable. Chris K. worked his butt off and really made up for the original deal that went South. I was impressed that Ray S. responded and made sure everyone was on board. I wasn't looking for something for nothing, just to be treated good, as a customer should be treated. I will buy again from Ray Chevrolet!! read more

Had a wonderful experience trading in my old car and purchasing a new Sonic at Ray Chevy. Salesman Rupe Ayala made the entire process hassle-free. He went out of his way to help find the perfect car for me & helped me to get a great deal. I also had a very pleasant experience working with Oliver to seal the deal on my new car. Both were very personable and professional. I am beyond satisfied with my vehicle and the entire buying process at Ray. read more