My roommates and I applied for an apartment through Ray Roberts Realty. After being declined, they let us know they would be mailing us our credit reports. One report was never received and the other two reports were misaddressed on the envelopes. Luckily my roommate and I received each others reports, rather than strangers. But I do wonder who received the 3rd report. When I called to tell them what happened, they seemed barely apologetic for their mistake. I will not be applying for any other places managed by this company. They obviously don't take care when handling peoples sensitive, personal information. read more

My roommate and I found a cheap apartment a short walk away from USC and thought it was perfect. After applying for the apartment and getting approved, I decided to look "Ray Roberts Realty Inc." up and see what others thought about them. I was definitely discouraged by all the reviews (good and bad). I'm a Pre-Law student majoring in Comparative Literature at USC, and I've spent the past two years studying and analyzing texts in different languages based on content, structure, etc. I feel extremely qualified to say that the majority of good reviews for this realty company are in fact written by the same authors. They even include the same spelling and grammar mistakes. Okay, so what? Tons of companies do this, right? Ehh, maybe, but regardless of how many companies do it, it's still a sign of how dishonest these people are, and it should not be overlooked. My biggest concern was about something that another reviewer mentioned: getting everything in writing. The apartment is in an excellent location, excellently priced, and classes will begin in August, so we feel we can't give up the apartment. My roommate and I decided to write business letters addressed to Ray Roberts Realty Inc. notifying them that we were both going to be recording all further telephone communication from the company for our personal records as well as for possible court proceedings. We got these letters notarized at a local UPS and sent copies of them with our lease agreement. As California is a two party notification state when it comes to telephone call recording, we are obligated to inform them that they are being recorded if we want those phone calls to be admissible in court. Whether they directly consent or not, by calling us they are offering IMPLIED consent. A few days after sending these letters, I got a call from the office from a rather dumb receptionist asking, "Umm, what does that mean?" She went on to say that it was a "concern" that the company would have to discuss. Later, I received an email from Mark Roberts saying that the company does not consent to being recorded. I said it was fine, that we can always be contacted through email or regular mail (so that we can have written records of our communication). He agreed, but at the end of the email he included a confidentiality notice saying the following: "This electronic mail transmission may contain legally privileged, confidential information belonging to the sender. The information is intended only for the use of the individual or entity named above. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action based on the contents of this electronic mail is strictly prohibited. If you have received this electronic mail in error, please contact sender and delete all copies." Why should you care about this? My roommate and I merely informed the company that we would be monitoring our phone calls. We expressed the fact that we want to keep a record of our communication with the company. They REFUSED to be held accountable for whatever they say and/or promise to us, the tenants, in the future. Confidentiality disclosures rarely hold up in court, so we are not discouraged, but if that's not a sign of dishonesty, I don't know what is. To give you a bit of background information, the apartment we're going to lease was available for over 120 days before we applied for it. When we saw it, the rent had been reduced, the carpet was replaced, the tiles in the kitchen were replaced, and the apartment had been painted the previous Wednesday. If the apartment was in need of these and other small repairs for over 120 days and the apartment was being offered at a higher price, WHY did it take so long for the company to step up and fix the apartment? My experiences with the receptionists have been okay for the most part, but they are, in my opinion, annoying to deal with. They are polite, but not knowledgeable in the least. During the application process I had to spell out my roommate's email address three times before the receptionist got it right, and then she couldn't even read out my own email address back to me, instead saying, "L..C...uhhh.. your last name at usc.edu" (no, my email address is not my last name, but close to it). After meeting with Mark, he said we should contact a receptionist for the numbers we should call in order to set up our utilities, because "they should know". I emailed the office, and one of the receptionists emailed me back saying, "Since the tenant is responsible for those billings, I would not be 100% sure, you can always contact city hall. Gas- The Gas Company Electricity- Southern Californoa [sic] Gas." Yes, The Gas Company and Southern California Gas ARE the same company. If you are going to rent, lease, or deal with this company in any manner, I suggest you take the proper steps to protect your rights as well as the rights of anyone who will be living with you. read more

Be careful of this company. I applied for one their apartments one hour after the schedule viewing, they called me twice to confirm the information. Then two hours after confirming the info, they tell me the prior applicant deposit was received so the apartment was no longer available. My question is, why accept my application knowing you already had an applicant? Then they say, you can apply for another apartment or we can refund your money (No I don't want apply for another unit I wanted this one). Now at this point I don't want to do anymore business with this company, because of their lack of communication. So I request a refund, they ask for my mailing address as if they're going to send the refund by mail. Seven days later I don't have the refund I call to inquiry and I'm told the refund was sent back to my account electronically, now why ask for a mailing address if you're not going to use it. So I ask when was my refund sent I'm told on 7/18, I called my bank no credit(no suprise), I then call back inform them I haven't received the refund, she then tells me it was returned on 7/22. I ask her which date is it because you've given me two different dates, she sarcastically states no one told you 7/18. I have very good hearing. They're liars, plus over book applicants and this isn't right when you're looking for a new place to live. Tip: let the person know in advance if you already have a pending applicant. Let them make the decision if they want to submit the application. read more

I have used Ray Roberts Realty to buy and manage my rentals for the last 6 years. They are efficient and professional. They always go above & beyond, especially Mark Roberts, in dealing with disgruntled an uncooperative short-sale sailers. He was always patient, knowledgeable and practiced a win-win approach towards sales and renters. That is how he always gets us the best deal in difficult situations. This time one of my family members happen to rent one of their managed properties. I'm pleasantly surpsrised at their strict and unbiased treatment. That takes integrity. I recommend their services to owners and renters alike! read more

Listen to all the other reviews. They were horrible years ago when I rented from them, and apparently they still are. But now it appears they've started scamming people out of money too. I saw a really cute place that I wanted to apply for and I should've ran when I saw it was managed by Ray Roberts. I thought maybe their management would have improved so my husband and I applied anyway. Well I'll never have to take that risk because they declined our applications. I specifically told them my credit wasn't perfect and explained what was on there. They said to go ahead and apply anyway and they'll let me know. My credit is not even that bad and our income is more than enough. We also have excellent rental references but that's not enough for Slum Roberts Realty. After they told me we were declined they said all the rentals in the neighborhood required excellent credit and they couldn't help me at all. Ha! As if they're managing beach front homes or luxury mansions. It's funny how this wasn't mentioned when I called 3 times asking about requirements and being afraid to apply and get turned down! Way to sucker someone out of $60!!! Do NOT apply with Ray Roberts unless you have perfect sparkly credit. Otherwise you are just handing over $60 for nothing and they will rip you off. Their rentals aren't even worth the hoops you'll have to jump through anyway. read more

I've been living in apartments they manage in Long Beach for over a year now. On the whole, they are alright (depending on you helps you) and have always been pretty speedy with repairs. However I do have a couple qualms with them. Number one: the laundry facilities. There are enough hookups for more than one washer and one dryer for the complex, utilize them. It would be a great investment for you guys (how many times have you had to repair the washer and dryer?) and would make us who live hear much happier knowing we won't have to wait all day while one family does their laundry. Number two: I don't know if this happens in all apartment complexes, but it is near impossible to get any packages delivered. I don't know of anyone who has had as much problem getting packages in as we do. and Number 3: We appreciate the guy hand making us a new door when the old one was sticking and cracking, however perhaps that is the reason why the first door had so many problems? It's still not sized properly and is starting to stick again. Most people are pretty nice and have even planted plants in front. So, all in all an ok experience here so far. read more

Looks like I have had similar bad experience with Ray Roberts as other recent reviewers. I had to use the power outlet in the garage but it doesn't work due to some electrical wiring problems. They simply declined to fix it for the reason that the job would be too costly for them. read more

I just moved into one of their houses that they manage and so far everything has been good. Im really shocked to read all these reviews. I will definitely have to update to see if anything has changed in the near future regarding their customer service or those hidden fees that I read they add on. But so far everything has been done in a timely matter and meet our request. read more

I applied for an apt in Long Beach. I dont remember the agent name but he met me at the apt and let me look around he was rly nice and friendly! I like how they always call me when they need somethin or leave me a message. Good customer service!! I hope I get approved!!! read more

there should be a -*s, this unprofessional scum so called business who should HELP people like me find a place to rent is a sure slime bucket scam of all businesses. They knowingly took my $60 for a so called credit check/determination of qualifying to rent one of their switch & bait houses. I told them tell me up front if I will qualify cant waste time waiting around after sending all my personal information such bank statements, check stubs, driver license, etc. I started back at the end of August.. it is now the middle of September----zero response except to tell me the property owner denied my application. Helllllooooo isn't it their job to screen, assess, determine to the owner this person is good that person is not blah blah? Is that not what those no good rude office people get paid to do??????#### Do NOt WASTE YOUR MONEY most of all TIME! with these liars??? Do not expect a straight forward answer for anything...... Will NEVER EVER do any transaction with these liars!!! Keep $60 your hard up for an shove where sun does not shine...I found my own place on my own. It is illegal to keep confidential information, they wont give it back! read more

Ray Robert thanks for such a good place!!! Awesome working with them. Real helpful! Attend to all my needs no problems.

They have filed court action against me for non payment of rent even though I would like to pay rent and they will not accept my rent. They are ridiculous. Their attorney is also very rude. Also, my friend who lives in the same building moved out within 30 days of their takeover because they were entering her apartment without permisison. read more

I was a first time renter so all this was new to me but the staff is real helpful and answered all my questions.

Used the maintanance request form on their website to have someone take a look at a running toilet. It was nice to be able to correspond via internet and problem was taken care of the next day. So far so good...pretty efficient service. read more

I read the other 2 reviews and was shocked that someone would say such things. A coworker recomended them to me and the company and staff have been nothing but nice. It's been almost 2 years that i've had them as my landlords and i have no complaints. They take great care of their tenants. read more

My experience with this rental company has been nothing but a disaster! I never yelped a company before and this is my first. It's unfortunate that I have to create an account to share my bad experience, but the manger who I spoked with said he doesn't give a SH** about yelp reviews and that it doesn't mean SH** to him. I believe his name is Martin. Rebecca the supervisor also lacks customer service! You're representing a company, why would you be condescending?? She was very unprofessional. You should never hang up on a client when we're trying to get an issue resolve. If they don't care about yelp reviews, why are you constantly requesting to have my post removed? I will continue to repost and waste my time reposting because future tenants must be aware! Affordable rental properties but I would never refer anyone to rent from this company!! Very unsympathetic, underpaid, miserable people work there. Their unwillingness to help definitely reflects their yelp reviews and their pay. I'd rather pay more rent elsewhere than to deal with these kind of people! read more

I also work in the apartment industry and have referred many landlords to Ray Roberts Realty to manage their apartment buildings. I have worked with other property management companies but none have the integrity and honesty that the owners and staff at RRR have. They do their best to keep their properties safe and habitable and hardly ever raise the rent. I have never known them to be unprofessional or rude and I will continue making referrals to them. read more

I made a Yelp account specifically to warn others not to rent from Ray Roberts. Literally, they're so rude and did not help with my needs at all. My downstairs neighbors were a bunch of hoarding drug addicts who allowed roaches to run rampant in their apartment. When they were finally evicted (after Ray Roberts let them live here for years), their roach and mice infestations crept into my apartment. Ray Roberts has never attempted to take care of the mice problem and has reluctantly come to spray my apartment for roaches, but it has been ineffective. The manager claimed that I was the source of the problem because we condoned the neighbors hoarding (which is not true, and besides no one knew of their disgusting habits until they were evicted and we could see inside their apartment). He would not even let me speak my complaints, yelled at me and cussed at me on the phone, accused me of having parties (I've had two parties since I moved in), and literally told me he would not listen to what I had to say. I've never been treated so rudely by anyone in my life and I can not be living in a place where the manager refuses to even let me speak. He told me he would not listen to what I had to say. How can you be managing my property and refuse to even listen to me, YOU FUCKER? I'm putting in my 30 day notice today. DON'T RENT WITH RAY ROBERT'S. read more

Worst management company out there! I have been renting for 12+ years and I have never had any issues with landlords or rental companies. I have always paid my rent on-time and never missed a payment. Ray Roberts illegally OVER charged me for a month of rent when I had already vacated the apartment. When I called them to dispute the charge, the staff was very unprofessional and they hung up on me (a woman named Erika). I called back and asked politely to speak to a manager (Rebecca). She stated that since I had auto pay setup for rent, it was my fault that I was charged and there's nothing I can do about it. She stated it would probably take more than 3 weeks to issue a reimbursement. When I asked if it was legal for a landlord to charge rent for a month I did not occupy the apartment, she stated it was. PLEASE, if you like money and don't want a company to illegally take it from you, please don't rent with Ray Roberts!! read more

Zero stars. I have only been renting from them for about three months now, and I haven't had any issues until now. I have never been treated so rudely by any professional in my life. About a month ago I notified them in writing that my garage door opener wasn't working properly, and sometimes not at all. They never got back to me about it and last night it stopped working at all. After having to miss work because my car was trapped in the garage after hours, I got in touch with someone this morning. I was told that they gave us a working remote when we moved in, so now it was my problem. She also said that if I wanted to come in, she would SELL me another remote for $20. When I explained that it was a) impossible to get 20 miles across town to do that, given my car was locked in the garage and b) that it was unacceptable for me to pay for their faulty equipment, I was told that's how they do things and those were my choices, but that it was my problem and I could figure out how I wanted to deal with it. BAD BUSINESS, plain and simple. The girls in the office are so ghetto and rude, I wish we had never rented from them. read more

I also came on yelp just to write about ray Roberts realty and how horrible they are. Every story I just read was exactly what happened to me. And just like the other sites Ray Roberts realty are makIng bogus posts, giving themselves 5 stars to make them look better. I put in my 30 day notice because they were going to charge me for a tube on the dryer which I didn't own. It was normal wear and tear. That was just the straw that broke the camels back. My family and i are perfect tenants and were treated like crap. I was also yelled and cussed at by the owner mark Roberts . He wouldn't let me talk he just kept talking over me, but heaven forbid I interject when he's stating bogus facts. He dropped so many F bombs its embarrassing to think he runs that place. Very unprofessional and down right rude. And the front office staff are a waste of space and are equally rude. I've had to get in contact with the fair housing board and the better business bureau. Im not a complainer i never send food back and have never gone out of my way to make a point. But this is different, people need to know how horrible ray roberts is. . Please for the love of god do not rent or use this company to watch your property. There are other company's that take pride in there work.. read more