Amazing Work By Raymond! Great guy, humble and very knowledgeable. His work speaks in volume! Muchísimas Gracias Amigo Raymond! read more

Raymond's Auto Glass - Brand New Front Windshield, Amazing Work done by Mr. Raymond. - Auto Glass Services Near Me - Mission Hills, California

The best ever guy is very professional very polite also works with any Dealers to replace windshields. I truly recommend this guy one of the best ever outhere. Ask for Raymond. read more

My back glass was broken by a would-be thief, so I went to an auto repair shop that my sis goes to and they referred me to Raymond. Specifically, the guy said, "ok. I will refer you to Raymond so you won't have any problems." Now, before I called, I read Raymond's reviews. I did see that he was a no-show, no-call a few times, but that when he did do the work, it was good. I did try searching for some other shops. One shop kept hanging up on me, and the others either had bad reviews or a not so great price. Then I decided I would try Raymond. I called him and got a quote of $150 to replace the glass. (I was providing my own glass because I wanted OEM.) Fine. He said he would come to me and I asked him when. I told him he could come that afternoon, the next day or even the following week. He said, that afternoon. I knew right away that he wouldn't show because there would be rush hour traffic. I waited for 15 min after the scheduled time and inquired. He said he was coming. I waited. Then texted. There was some back and forth, and I said that he didn't need to come by X time, but that I needed an honest answer as to what time he would be there. He said he would come at Y time. I said, "you didn't leave yet right?" He said he would leave then. I said its ok because there was traffic and we could reschedule. I asked him to pick a time that was convenient for HIM. He picked a time and showed up about 10 min late. I'm ok with that. You can't judge traffic that exactly. Now. He was very nice and did a nice job. He cleaned up, including vacuuming and sweeping up the glass. It took about 1.5 hours I think. So here is the deal: I like Raymond. Even though he lied about being on his way; when I asked for the truth, he gave it to me. So he is by nature, an honest guy and only fibs when he is in a pinch. Other people will continue lying. After I paid him, he gave me a professional receipt so that I would have evidence that he did indeed install my glass. Other people won't give you a receipt. That way, if you have a problem, you have no proof of the work done except maybe your credit card receipt, which isn't going to show what work was done. I was happy with Raymond's WORK and his CHARACTER, which is what I was expecting when I called. Obviously the no-show issue is a problem, but again, I was expecting it, so I was prepared. Before Raymond left, I had a chat with him about his no-show problem. I explained that he MUST be on time, or he MUST call the customer if he is going to be late. Chit happens, esp if you are coming on the 405. I said that FIRST AND FOREMOST, he MUST set an appt time that he can ACTUALLY MAKE. Then if something happens, he MUST call the customer to either reschedule or notify of a new time. I explained that EVEN IF a customer says they cannot wait for him or reschedule, he would only lose that ONE customer, but if he is constantly missing appts and NOT calling, he will lose MANY customers just from ONE NEGATIVE REVIEW. I told him that, from now on, he must be HONEST with the customer, set an appt time that he can MAKE, be ON TIME or CALL to notify the customer of the later time or to reschedule, and he must do a good job. (The last one he has down.) I told him that if he agreed to do this and I had no issues with my glass installation after a couple of months, that I would write him a good review. In that time, I washed my car to make sure there were no leaks, and tested the defogger, which works fine. So here is the review. Please give him a chance. Understand that he will probably revert to his old ways if not given some guidance, as in, tell him to pick a time that he CAN make and to notify you if he will be late or needs to reschedule. Tell him to be honest and he will be. Eventually, he will learn, if he hasn't already, that this is how he needs to do business if he wants to do well. And Raymond, I kept my promise, so you keep your end of the bargain. P.S. - There was one review about a glass breaking without reason: that is usually the glass quality and I control that by buying my own. Then you know upfront what the warranty is, the quality, etc. Glass doesn't usually come with much warranty because, well, it's glass. My windshield cracked in less than 1 year after I got my car because of a tiny pebble that hit it ONE time and it was not covered, so... And that was Toyota, and apparently, their Prius windshields break ALL THE TIME because of tiny pebbles. They specifically write in their warranty that that is not covered. NICE. read more

I saw their mobile van in my apartment building's parking lot. I asked if they could fix the dime-sized chip in the windshield of my 2013 Audi Q5. Raymond said yes, gave me a very fair price, and worked on my vehicle unattended. I hope the chip doesn't crack the windshield over time. If I don't follow up with any negative comments, then you know you can rely on their work. read more

Called him up, looked at the car, we agreed on the deal and the glass was installed in an hour, very friendly, awesome customer service, very professional, highly recommended read more

Raymond's Auto Glass - Auto Glass Services Near Me - Mission Hills, California

See all

The driver of this company put my life in danger made right turn on red light in front of me, I was driving on green light. This people doesn't have respect yo other people lives and property. No apology no nothing. I have no choice I have to leave this review. read more

Raymond's Auto Glass - Their van - Auto Glass Services Near Me - Mission Hills, California

Do not use this place for windshield repairs. I was recommended by my trusted mechanic to contact this place when a small rock chipped my windshield. My mechanic at BVA in Santa Monica is wonderful and honest which is why I am very shocked and disappointed that I now need to leave a negative review about a place they referred me to. They came out and filled in the very small crack, a service which I have had done before on a previous car and it lasted for the life of the vehicle. Unfortunately that is not the case here. It is only a month and a half later and the chip has now spidered out and I need to have the entire windshield replaced. Raymond's offered to take off the $65 from the replacement cost since that is what I paid for the fill in, but I am not comfortable going back to them for this service especially since I have now found out that they use glass from China, which is off drastically inferior quality (wavy when looked through, no UVA/UVB protection, not an exact fit, etc.) to glass manufactured in the USA and/or by the dealer. I now have to spend $265 to get this done right on top of the $65 that I wasted with Raymond's. If you have a chip or crack, save yourself time, money and hassle and DON'T GO TO RAYMOND'S AUTO GLASS REPAIR in Santa Monica! read more

Raymond's glass customer service was great, Ray is great at what he does . He fixed my sunroof glass for a great price and perfectly installed the glass, he is very much recommended, he's a 5 star.. read more

Called for a price on windshield and installation he gave me a price. Said he would be here at 9:30am waited he didn't show up until 10:50am after I had called to ask if he was going to show up. They install the windshield they didn't do a good job looked off. He said thats how it went ....ok paid him what we he had previously told me he said nope the price was $20 more okkkk if I called for a price why the price change. Went ahead and paid it I just wanted him out of my house already. Suggestion when some one calls for a price make sure you disclose any additional cost example Gas, Supplies, Tax ect. and just to be a bit more professional if you say 9:30 am be there at that time , call or better yet do like most professional installation companies do set a time frame. read more

Highly unimpressed. I was referred to Raymond by recommendation of Chuck at Santa Monica Radiator. I spoke with Raymond on 9/15/15 explaining we had an issue with a window regulator on the rear window of the passenger side. He was responsive quoted a price which seemed fair. Pleased, I scheduled a time for 8am on 9/16/15, the job quoted to last approximately one hour. Then that's where it went wrong. He turned up an hour later then the appointment. When I called him 15 minutes after 8am (so at 8:15am) he said he was 20 - 25 minutes away and didn't turn up till 8:55am making my husband and I both late for work. He hadn't seemed to have understood my request that the issue I was having with the car window was the regulator not the window itself. Even though I had said twice on the phone what the issue was. So wasn't able to fix it. All up disappointment. Avoid. read more

I am so incredibly satisfied with Raymond's work! This is his own company run by him & his wife. Such a hard working couple. He takes such pride in his work. It now has been a few months since he replaced my front wind shield. I am just amazed at the quality of his glass vs the other bigger, more "reputable" company Safelite. This is the second time this glass has been replaced. The first time it was by Safelite auto glass in covina ca. They were pricey however at the time I didn't mind paying if it meant good work. Which is what I expected due to their reputation. It wasn't even three months into my new glass with safelite & I had my first chip that instantly spread like wild fire. When I contacted them I never even received a call back so I didn't even bother. I started doing my own research and he came highly recommended so I took a chance. I'm glad I did. I am 100% satisfied with his work. His price was very reasonable. My vehicle is a Honda Pilot. Specially glass due to sensors. I don't normally do much driving. Just local drives. Not on super heavy highways. Hope this review helps someone because glass repair is costly. Not to mention it is illegal to drive with a chipped window. read more

Raymond did a fantastic job repairing my window that had a crack from a stone. He came to my home, was there on time and reasonable. Cant see where he made the repair he did such a great job! He also removed a GPS holder seal from my window that has been there for years and no one could remove it. I really appreciate the referral from Fernando at Crown Auto. I would use Raymond again for Auto Glass Repair and refer him as a wonderful and experienced service provider! read more

Horrible and please do not use this service if needed. I recommend JAC Auto Glass very professional. I called Saturday 3pm and I gave them all my information of the windshield and they said they can do it that day. They told me they would do it Sunday from twelve to two p.m. but I never got a phone call. I explain to them that I was from out of town but obviously didn't care. read more

My Jeep Grand Cherokee got broken into by someone breaking out the window and I called my trustworthy friend Chuck at Santa Monica Radiator who referred me to Raymond. I called him and he was able to get to Santa Monica that afternoon and replace the window which helped immensely. Raymond did an excellent job and I highly recommend him. read more

DO NOT USE RAYMOND'S AUTO GLASS. He was recommended to me by the shop I normally take me car to when my back window was shattered. He came to my house to fix it and everything seemed fine. Fast forward to three months later, I shut my trunk and the entire window just shatters into a million pieces. Nothing hit it, no weird pressure, no crazy force I literally just shut the trunk and the entire thing shattered. Called him and he refuses to do anything about it. Says, there is "no warranty" and he installed it 4 months ago. I informed him that I was not aware the repair would only last 4 months, I was under the crazy assumption that replacing the glass on a windshield was at least somewhat permanent. So, if you need a new window and don't mind replacing it every 4 months, see Raymond's "No Warranty" Autoglass! Phenomenal work Raymond! read more

Scratched the crap outta my newly painted car and refused to give me a refund or pay for damages.