We recently installed a water softener from Rayne Water. Dan Noonan was great to work with explaining the entire system from a chemistry point of view and was very patient as I was 30 minutes late to our consultation. The price was right compared to the other companies and Dan set us up with 12 months 0% financing. We were really surprised we could feel and taste the difference. My garden is happy too. Thanks to Dan for providing potassium chloride tabs and with the empty bag for reference I bought three more at Costco for super cheap. Potassium is much better than salt for the environment and your health. My wife loved installer Don's knowledge and professionalism, he also helped me troubleshoot a washing machine issue after install. Brandon read more

We had a RO water system installed today! Loved our technician who installed it! He gave 100% on making sure we had the right faucet which was written down we had chrome, which in fact we had brushed nickel. He provided us a brush nickel faucet!! Arthur Seña was the best!! Our system works great and the flavor is awesome!! read more

The driver, Gabriel Arcozer, is respectful of our home and us. We've been using Rayne Water for many years. We own two homes (one in California also) and have always appreciated their efficency and friendliness. I wouldn't use any other company! read more

Great service. Highly recommend. I leased the water softener and they were very helpful.

TJ from Rayne comes by every July to replace our water filters under the kitchen sink. We get great tasting water for drinking and cooking and for use in appliances like our Keurig coffee maker. It's a relief to know this AZ hard water is so easily transformed! Kudos to TJ for being polite, on time and efficient AND for wearing a mask. read more

We purchased a water softener system from Rayne last year, and we have moved to a new house since. We asked Christy if the water softener could be moved to the new house. Christy gave an appointment and on the day the technicians came and removed the water softener from our previous home, took it to the current home and just left it there without installing saying that they will not be able to hook up the water softener. They did not even check our new home first to see if they can install the water softener before removing from the old home, and then they say they will charge again to take it back (at this point we were ready to pay for the labor since it was our fault that we fell for Rayne and trusted Christy) but they cannot even give an appointment. They should have checked our new home first before removing the system from our old home. This is outrageous and their action is deceitful. I will definitely not recommend them. read more

I started the search for a soft water system. we had 3 companys come to explain what they had to offer. During our conversation, I want to know about a soft water system, and installation . I do not have a soft water loop, so I wanted some options. Also I asked about a RO system and also a new hot water heater. David Newham of RAYNE of North Valley the General Manager showed up for the initial consultation. He answered all of our billion question, he also added some other options for the soft water loop installment which turned out to be the best option. There was no pressure, only patients and explaining everything. Even after leaving, we had some more question. we texted them and Dave was happy to explain the answers. It was an Outstanding experience and so happy we chose Dave of Rayne of North Valley for our purchases. We chose to do all three, Water softener, RO system and new Hot Water Heater. Now the day came for the installing, a huge shout out to Miles and Dakota for the Professional job they did. Although I Did hover and ask many question, Miles was happy to answer them all. They were very clean and respectful of my home. They ensure to keep there work are clean and clean you after them selves. They went Way Beyond what was need to ensue a High Quality instillation. We are so Happy with the Total service we received from RAYNE of the NORTH VALLEY. With Dave setting the foundation of what they offered and His crew MILES and Dakota for a OUTSTANDING JOB WELL DONE! read more

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We have been using Rayne for a few months now and are very pleased with the quality of their product and their service, especially Andrew Servin who changes our tank and is very friendly and efficient. Rayne has been much better than our previous service and I recommend them highly. read more

I've had various water softeners in my home owner life. This Unit is very compact and easy to manage. Don and Chris did my install. They were great. Everything was done professionally. Everything was cleaned up after . The pipes/plumbing were almost elegant looking! They were friendly, informative and let me know if I had any questions later I could get answers by calling the office. read more

As far as the water system is concerned, it is a great system well worth the price. When it comes to customerservice of the Phoenix Arizona office it is horrible. They mislead customers into thinking they need a full service at a cost of $75 when they know all they need is new filters which the customer can do themselves for $25. If you use this company make sure you ask a lot of questions, especially about cost. No one needa a $75 service call for something they can do themselves. read more

My husband and I recently moved into a new build and shopped around for a water softener. Everyone that represented Rayne Water was personable, friendly, and knowledgeable. Rick gave us an initial visit and consultation. He was easy to talk to and explained the process of water softening, filtration, and even reverse osmosis. He was also very patient as we were actually getting our move done and cable/internet set up during this time too. We decided to go forward with installing these systems. Don and TJ were punctual and did a great job. They made our water filter and softener look like it originally came with the house! They explained how each system worked, how to maintain it, and were fast and efficient. They also both took the time to answer any questions that I had. I now have great tasting water and no more hardness! Thanks Rayne Water! read more

Had our annual RO service and water softener check. Art showed up on time and masked up. He was very thorough and detected an issue with the softener (of which we were unaware) and promptly located and fixed it. I appreciated his professionalism and willingness to explain the things to look for on our system. Terrific customer service. Thanks, Art! read more

I had no idea that a water softener in Arizona was a must have. So, I purchased one from Home Depot, hooked it up and the rest is history... bad history. The system was only 7 months old and most of the time it didn't work. I was always dealing with salt bridges, salt levels, leaks, salty taste during showers and the list goes on. I met Dan with Rayne Water at a Home and Garden show and we spoke some about water softeners. Now, coming from Oregon, I was spoiled to having some of the best drinking water literally in the world. Dan is simply the nicest and most approachable sales people I've met. He explained to me what they offered, price points and even offered to come to my home which happens to be in a rural area just to test and help me with my current softener at no cost. But wait! It gets better... Dan stuck to his word, called me to tell me he could come but I cancelled. We then rescheduled but I will be honest, I couldn't help to feel that maybe this is how Rayne Water works their way into pressuring the customer into buying their system. Anyway, I thought what's the worst that could happen? I could maybe get turned off by being pressured into buying a system and not buy one and give Rayne water a terrible review or, I could wait and see if Dan at Rayne Water will step up and give me the same approachable and caring customer service he gave at the Garden show. Anyway, Dan did come over, tested my water, and redid all my settings on my Home Depot junk softener all for free. Then, he mentioned he'd be on his way and that if I had any other issues with my current softener to give him a call. I'm like thinking... wait... this guy mentioned nothing about the softeners Rayne water offers! This doesn't seem right. Why? I thought. Doesn't he want to sell me something? Nope. The only thing this guy wanted to sell me on was that Rayne water was the best at giving great customer service. That's it. In fact, I had to start the conversation on what they offered before he left ONLY because I knew he would only answer my questions, not sell me on anything. So, we spoke briefly about this, he gave me his card and set off into the Arizona sunset. Several days later my wife got sick of smelling mildew on our clothes. So, I called Dan and asked what they can do for this. He calmly explained that they offered a filtration system they can put after the junk softener I had and so I scheduled for this to happen. now... this is where the GREAT technical service comes in. Don was the first tech who came and installed the filter. He was absolutely professional and very knowledgeable and even before he left, offered to put a packet of Sani-System in the Home Depot junk I had to clean it out once again, at no cost. The tech then went on his way into the Arizona sunset and all was good... or maybe not... NOT on the softener side--again. My softener started acting up so I called Dan and he explained what I could do to maybe get it working. I later tried those things to no avail and to be honest, I had enough. I couldn't get it working. I called Dan again and asked for his Shaolin water wisdom on the best softener for my needs and made the plunge. He even gave me the Home and Garden show discount weeks after. Wow. Just wow. Then, the second tech guy came out, Arthur to install the new softener system and this guy was also very polite and knowledgeable. I also have to say that his initial install and plumbing was so clean and perfect. He even installed a spigot right next to the softener so that I could wash my car. Finally, I just want to say that Rayne Water is definitely one of those needle-in-the-haystack great customer service companies that you simply will not find anywhere else. Their prices are fair. Their service is unmatched and the quality of their products so far appears to be much better than I could have expected. My water feels like an expensive set of silk sheets without the salt taste. read more

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I recently wrote a great review about Rayne in Phoenix because they did another great install for me in my new home. I've been a Rayne customer for 18 years previously and took considerable time to write a review with a picture of the finished install. That review was the second review I ever wrote for Yelp and IT WAS MY LAST. Yelp removed my review because they think I'm a shill for Rayne...WHICH I AM NOT. I'm sick of writing reviews, taking considerable time and effort to do so, then having my reviews deleted. I am friggin DONE with Yelp. Done...I tell ya! The moderators at Yelp who treat my reviews this way can go to Hell. read more

Authur Sena was my service technician for our new RO installation. Professional and personable with good advice re our water pressure. I would definitely recommend to others. read more

Rayne Water is about old fashion Customer service. The best service I have seen in years. I would not use any water conditioning service but theirs. If you want realizable trust worthy people. Pick here for all your water conditioning needs. read more

Arthur was fantastic! Knowledgeable, professional, thorough, competent, friendly, courteous and patient with all of my questions! He is a true asset to Rayne Water!!! read more

Had Rayne of Phoenix (15602 N. 32nd Street, Phoenix, AZ 85032) service our RO system. Service was good and the charge for labor was fair. My complaint concerns the charge for replacement filters. Rayne charged $200. RO mfg sells them on-line for about $70. After I saw the bill, I contacted Rayne to make sure there was no error. The response: The invoice is correct, that is the price we charge for those filters. I don't mind a little markup but nearly three times my cost (185% markup) is pretty outrageous in my opinion. read more

I recently had my exchange tank moved from my patio to my garage and the Rayne personnel involved with my service couldn't have been any nicer. Andrew, the installer, fixed a problem with my hose bib and pressure release valve that 2 plumbers before him couldn't resolve. He made the extra effort to find the CORRECT part to resolve the unsightly botch job that was there before. He was kind and professional and didn't condescend to me as most other repair persons do. Being a woman doesn't make one stupid when it comes to these issues and Andrew respected that. Additionally, Dan, Christy, Dolly, James and the entire crew at Rayne seriously cares about the customer. Additionally, I am paying half the amount I was paying at Culligan. It's a win-win. I wish I had a before and after picture to show you how nice everything looks now. read more

Rare to find a company with such outstanding service. James has switched out our tank for many years (10+?), always with a smile on his face. I appreciate knowing that the same guy will be at my house each week. Love our Rayne water! read more

We just moved to Scottsdale and had an old system in the garage and under the sink. We called the office number and talked to Christy who really knew her stuff. We had Dan come out to our house and we loved his candor. The system I thought we needed he said was fantastic but more than we needed for just the 2 of us. I know, a sales guy who didn't try and over sell us. We bought 2 systems and rented a 3rd. The installer Don was hilarious and clearly experienced. He showed up right on time and left the work area cleaner than when he started. We love all 3 of our systems and would highly recommend Rayne of Phoenix. Clean and soft water from all faucets and showers plus purified water at the sink. Rayne has a very happy customer. read more

My husband and I recently moved to Arizona and discovered how horrible tasting the drinking water was. We had an out dated reverse osmosis system that was not working correctly. I had emailed several companies asking for a phone call back. Dan Noonan promptly returned my call and we set up a time for him to come over for a consultation. He tested our drinking water and we discussed what our options were. We chose their top-of-the-line reverse osmosis system. We have had it now in our home for three weeks and the water is simply fabulous! What a difference!! We also have the line ran to our refrigerator for the water and ice. Before I couldn't even have any ice in my water because I couldn't stand the taste. The two gentlemen that came out to install our system were very nice and professional. I highly recommend Rayne Water Conditioning and Dan Noonan!! Thanks Leslie G. read more

I am very happy with my water system. My salesman Dan Noonan was very helpful, & went out of his way to answer all my questions & made sure I had all the information I needed to make my decision. Now I have the alkaline water I was looking for at a fraction of the cost of the other system I was looking at. Thanks Dan! My Ice is like cut diamonds. read more

rayne water offers lousy service to the west valley,,with only one delivery on wednesdays,,if you miss delivery you have to wait til the following week,,their very arrogant about their service and only credit your account only once,,,they change deliverymen all the time and loses garage keys....not pleased at all.... read more

Rayne of Phoenix has the friendliest and most helpful staff of any service company I have ever dealt with. The schedulers who answer the phone- Christy, Dolly- are super helpful and friendly and do not make you feel like you are complaining when you need to have something done. I wish all companies made their customers feel this way. read more

This company has some of the best customer service I have seen in a long time. Professional and reliable. Called me every step of the way. Even reminder calls about the upcoming appointments and verification on what I am getting. I am very please with the product. I want to say that I have a sensitive palette since I cant drink tap water without vomiting. Drank a nice full glass after they installed it and ran the system for a bit. It was great to finally be able to drink good clean water. read more

I called them for an appointment and explained the problem over the phone. Well they show up and explain that they don't do plumbing for this leak. The leak is the pipe coming to the water softener. They charged me $35.00 and left. They recommended I call someone else for the repair job. AMAZING rip off - Tim read more

In April, I signed a contract to buy a Rayne Water Softener unit which I was charged $2800.00 and the contract states that it was to be installed in my garage. The installer came and installed it in my backyard in the direct sunlight which was against my wishes. But the installer was a bully and lied and said that they couldn't install it in my garage because I did not want a bush destroyed and the HOA would not allow it. This was so untrue.. They paid to have a sunscreen covering it. But I have called and talked with another Rayne sales person only to learn that since my unit is electronic that the heat reaching 120 degrees in summer could possibly ruin the mechanism of the electronic unit. And the salesman informed me that the unit price for this same unit is priced at $600.00 cheaper than I was charged. The salt run guy said that he put 50# of salt in the unit and I had checked the day before and there was no need for additonal salt. The manager was so uncooperative and stated that they never add portions of the 50#. So untrue. They all were lying and impossible to deal with. In the least, I should think that they would refund me for the overcharge of $600.00. The manager, Christy is impossible to negotiate with. The unit could fail me in the summertime and for that I am not sure until it happens. But in any event, they should be responsible for the contract and perform the work as stated in the contract and I should be compensated for not complying with the contract. It has been a nightmare. I felt that since I am 79 years old that they took advantage of me because I am a woman. read more