Cancel

    Search

    Puragain Water

    4.4 (65 reviews)
    Open 9:00 am - 6:00 pm

    Get pricing

    Response time

    4 hours

    Response rate

    90%

    Services - Puragain Water

    Water purification system cleaning and maintenance

    Water purification system installation

    Water purification system repair

    1 More Service

    Salt delivery

    Puragain Water Photos

    Recommended Reviews - Puragain Water

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Richard C.

    A year ago we decided to replace our 20 year old salt system. I'd been watching a reoccurring infomercial from a competitor of PureAgain. I saw the PureAgain whole house filtration system on Facebook and decided to go with them. Plus the free under the sink alkaline system was a great sales point. Today we had our first filter replacement and we also went with a filter upgrade to get the best possible water delivery through our home. The service people have all been very wonderful people. On time, informative and willing to explain whatever you want explained. Jesse Parra came out today and replaced our filters and provided us with great information and left his card since I wasn't able to be available. I will say I don't like the credit company they use or the division I'm not sure which "Aqua Finance", use your own or pay cash. I must say it's nice showering without the slimy feeling and no salt residue or salt buying and or the weekly backwash that has to happen with the salt systems. Very happy we made the change!

    Gail J.

    Jesse and Josh came by for my year 1 maintenance check. They were very thorough and showed me testing results as they examined the efficiency of the installed filters. I was informed about two different programs for replacement and the advantages of each. I did select the Platinum program for the increased health benefits and price lock on future purchases for the remaining time of my warranty (which is approximately 6 years). Both technicians were professional and helpful. I asked for some help getting a hose disconnected (it was stuck) and cutting down a few spikey plants near the system - Josh was quick and efficient with the help in these areas! Jesse and Josh are both veterans and I appreciate their service to our country.

    1 year update: It has been a year since we installed this water filtration system. While the system functions as promised, we have recently observed an increase in water spots, indicating that it is time for a filter replacement. Initially, we were informed that the annual cost for the three primary filters would range between $150 and $250. However, during a recent service visit, the technician quoted $450 for just four of the nine filters, with the main three costing $325 and an additional $125 for the alkaline membrane filter. We were also offered a $900 package for all filters, which purportedly locks in a reduced annual replacement cost of $500 due to new upgraded filters. The suggested package, however, significantly exceeds the initial estimate, and we were informed that prices would continue to rise if we did not commit to this package. This lack of transparency at the time of purchase is concerning. Had we known the annual cost could potentially reach $500 or more we might have reconsidered investing in this $5,000 system. Doing more research, there are many other water systems on the market that offer competitive prices for both systems and filters. Additionally, we discovered that the filters used in our alkaline system, although marketed as made in the USA, are manufactured in China and available online at a fraction of the cost charged by the service provider. For instance, a $125 filter can be sourced online in a two-pack for $40. While we understand the need for markup and inflation adjustments, we too are business owners, the discrepancy between the quoted and actual costs is excessive. We regret not conducting more thorough research prior to purchase. Moving forward, we will replace the filters ourselves and will not be using this company's services for future replacements. It is important to note that the technicians who serviced our system were professional and courteous. Our dissatisfaction lies with the company's pricing practices, not with the individual technicians. In summary, while the system performs as expected, the associated maintenance costs and lack of upfront transparency are significant drawbacks. Prospective buyers should be aware of the potentially high annual maintenance costs and consider alternatives before committing.Arizona has terrible water quality and even if they're using " catalytic carbon filters from Germany" the filters will always need to be replaced so we will go with the more cost effective ones especially in a system this expensive with only a 7 year warranty. 3 stars because I think the filters are doing what they're supposed to do but just disappointed they severely underestimated cost initially and we are stuck with this very expensive system. Reading other reviews on other platforms there are many other people in this situation too but not sure if those reviews are being removed elsewhere.

    See all

    8 months ago

    Business owner information

    Photo of Ryan D.

    Ryan D.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1

    6 months ago

    Helpful 3
    Thanks 1
    Love this 1
    Oh no 1

    13 days ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1
    Photo of jon c.
    15
    33
    5

    1 month ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1
    Photo of Review R.
    29
    112
    20

    5 months ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Josh P.
    2
    27
    20

    11 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 months ago

    Pricing and contract lock in are not ideal. You can get a similar system and maintain it yourself for much less.

    Business owner information

    Photo of Ryan D.

    Ryan D.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 1
    Photo of Monica H.
    315
    134
    70

    5 months ago

    Business owner information

    Photo of James L.

    James L.

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 3

    7 months ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Business owner information

    Photo of Ryan D.

    Ryan D.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of James L.

    James L.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of James L.

    James L.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of James L.

    James L.

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of James L.

    James L.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Judy C.
    272
    3
    0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of James L.

    James L.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    2 years ago

    Business owner information

    Photo of James L.

    James L.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Johnny M.
    36
    72
    20

    3 years ago

    Business owner information

    Photo of James L.

    James L.

    Helpful 4
    Thanks 1
    Love this 1
    Oh no 1

    2 years ago

    Business owner information

    Photo of James L.

    James L.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of James L.

    James L.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jim Z.
    106
    5
    5

    3 years ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 3
    Thanks 3
    Love this 2
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of James L.

    James L.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of James L.

    James L.

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    One year with the system so far good . Still a little skeptical and no one has reached out for the annual service as promised .

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    2 years ago

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Robert A.

    Robert A.

    So glad to hear of your experience! Welcome to the Puragain Family!

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 2

    Ask the Community - Puragain Water

    Do you drill the hole for the r/o faucet? We have granite countertops.

    Yes, we do. Give us a call at 855-40-WATER (855-409-2837) and we will be glad to help you out.

    Don’t See Your Question? Ask Away!

    Review Highlights - Puragain Water

    Jesse came to my home for my annual inspection, he was very knowledgeable about the product and he was very polite.

    Mentioned in 19 reviews

    Read more highlights

    H2O Concepts International

    H2O Concepts International

    (62 reviews)

    If you live in Lake Havasu City Arizona STAY AWAY FROM THIS COMPANY! We were told our water would…read morebe clean and only minimal minerals would be found good for you right. Unfortunately we have been complaining of mineral deposits wherever the water has been allowed to dry leaving ugly stains. The company suggests cleaning the hot water heater what this has to do with the cold water supply has never been fully explained. They will NOT come out to inspect the system or offer a solution other than the water heater. Our drip tray on our refrigerator ice maker is now stained with minerals that no longer clean off. We should have kept our water softener and R. O. Unit which they removed during the install. Don't waste your money on this system in this city!

    Please don't use this business at all. I had experience with them and I am not happy at all. We…read moreinstalled H2O concept in our house two years ago. The whole system was 5k or more and has a 10 year warranty. In the past month I have noticed that system is not working. We called the company who installed the system, and the rep. told us we can do troubleshooting over the phone. Next following day still not working. We called customer service again and insisted they sent a technician at this time. It was determined that the circuit board died. Now remember this is under 10 year warranty and they ended up charging trip charge of $145.00 stating that's their company policy. If something is under the warranty they should repair without any charge. If there is a must charge for situations like this then it should be reduced. Fair charge would be $50.00 this was a 5 minute job. This business has low ratings so now I know why. I just become another individual to give them 1star. And the person who answered the phone. OMG I strongly recommend she takes customers service class and learn how to talk to people. Shame on you all. Sent from Yahoo Mail for iPhone

    American Home Water & Air - Keep your home safe and comfortable with American Home Water & Air's expert HVAC services!

    American Home Water & Air

    (620 reviews)

    I'm grateful to be able to write this review for American. I would enthusiastically recommend this…read morecompany to anyone looking for HVAC service. I got several quotes to replace my AC. I was referred to American by a friend, and they hit the ball out of the park at every customer touchpoint. I had the pleasure of working with Curtis first. He came to my home to give me a quote, and the thing I appreciated the most was that I never felt like he was trying to oversell me. He provided me with education, walked me through all my options, and gave me his honest opinion about what I truly needed versus what would be "nice to have." In an industry where most consultants are concerned about their commissions, Curtis made me feel like he was genuinely concerned about my needs, my pocketbook, and my satisfaction with my purchase. This is how you secure a customer for life. I was also extremely pleased with my installation team. I would like to give special thanks to Angel and Evan. These two were warm, respectful, and professional. They were sensitive to the fact I was working from home during the install, and they made every effort to allow me to do my thing while they did theirs. Angel did an awesome job correcting some issues he found in my attic. He shared pictures of his work and the quality really shone through. I feel confident that my system will live through many scorching AZ summers. In addition to the care I received from these hardworking techs, I was also super pleased that American offers interest-free financing for qualified customers. Obviously a new system is a huge investment. Having the option to make payments helps me balance this major purchase with my other priorities. I can only speak for my experience with their HVAC team, but based on that experience alone, I will be using American for all my plumbing and air needs. Please accept my heartfelt thanks for all your work. This company is truly amazing.

    Technician Daniel arrived to install a new R/O unit. In the midst of a lot of confusion from…read morevarious contractors handling the end stages of a remodeling project, he completed the installation without incident and with a smile on his face. We appreciated his personality and demeanor.

    Benjamin Franklin Plumbing of Phoenix

    Benjamin Franklin Plumbing of Phoenix

    (83 reviews)

    Buyer beware. Do not use this company…read more Benjamin Franklin Plumbing acted in a predatory and misleading way toward my parents. They were quoted around $1,100 for a water heater, but after it was installed, the company suddenly claimed the cost was $11,000--a figure that was never clearly disclosed or agreed to. Once the work was done, they pressured my parents to either pay the $11,000 or set up a payment plan. After firm pushback, my parents ultimately paid $2,000, which only highlights how inflated and unreasonable the $11,000 demand was. This felt like a bait-and-switch tactic used on vulnerable customers. Get everything in writing and look elsewhere.

    They need to change their slogan. Technician missed his appointment window, calling 30 minutes…read moreafter the window ended saying he could be at my house in another 45 minutes which would be past 7pm. The delay was partially due to him needing a special solution for my tankless water heater which they made note of when I scheduled. We agreed upon him arriving first thing the next morning. Again he left to get this special solution meaning he never bothered to get it the day before. They had me sign up for the membership plan which 2 different customer service reps told me included in house water pressure check as well as a bag of salt for my water softener. All the tech did was the flush of the water heater. I told him I was part of the membership plan and that was a part of it. He called his supervisor who said that was in fact the case and that he would reach out to me on Tuesday to finish the job and bring a bag of salt. I am writing this on the weekend following that Tuesday and there has been no communication or completion of the job. Only reason I called them is that was the number on my water heater. I wish I could be this bad at my job.

    Desert Water Plumbing and Rooter

    Desert Water Plumbing and Rooter

    (57 reviews)

    I've used Yelp Projects a few times now and I'm always impressed with how helpful it is. This time…read moreI needed help fixing a leak in my home's exterior main water line, and Yelp helped me find a few reliable plumbing companies. I received several responses with quotes, and Desert Water Plumbing and Rooter was the first company to reach out. I contacted them around 5 PM on Wednesday, and they were able to schedule a free estimate for Friday. Dan Burke showed up right on time. He was professional, efficient, and easy to talk to. Like the other companies I spoke with, he recommended repiping as the best solution for the long run. He gave me an estimate for the project and also mentioned that if the office couldn't schedule the repair on Monday, he could stop by to do a quick temporary fix to stop the leak and then come back when they could finish the job. I really appreciated that because I don't like wasting water. The price Dan quoted was also very reasonable compared to the other companies. After thinking it over, I decided to go with Desert Water Plumbing and Rooter and called the office to schedule the appointment. They weren't able to do the repipe on Monday but scheduled it for Tuesday. Dan did come by on Monday to help temporarily stop the leak. Then he and his team came back Tuesday morning and started the project. Everything went smoothly. My house now has a new pipe, no more leaking, and it feels great knowing the issue is fixed. I'm glad I found a plumbing company I can trust.

    SUPER QUICK, BEST PRICE, PROFESSIONAL, & RELIABLE ( I honestly scored)!!!…read moreWow! Unbelievable how this company is ON IT!!! Sent in my inquiry and within minutes (literally) they replied! Sent a technician out the very next day and called right away to give me both a verbal/ written quote. After getting a few other quotes, these guys were DEFINITELY the most fair priced so we went with them. Came out on a Saturday to do the work, which was extra convenient for us. They were so well priced we added another service! Ended up getting a leaky valve replaced and got our tankless water heater flushed for an amazing price. CONSIDER THIS COMPANY FOR YOUR HOME PLUMBING REPAIR NECESSITIES. Will definitely be using them again in the future. THEY TRULY ARE AN AMAZING BUSINESS. Wish more businesses were held to these kind of standards.

    Puragain Water - waterpurification - Updated May 2026

    Loading...
    Loading...
    Loading...